Southshore Adornments
United Kingdom
Reviews (8)
Terrible app, we used to use it for sign ups, haven't used it since 2021, when after i deleted the app, thousands of fake emails got added to the list. I've been trying for hours to delete ALL customer's data, as well as all these bot email accounts with no success, can't even get support for it and refuse to pay to get it. the profile maintenance page is blank. just trying to comply with the LAW on customers data
Developer reply ·
Thank you for providing your feedback. Your experience managing your customers' data is important to us, and a member of our support team has reached out via email and is eager to work with you on this.
So, I originally left a poor review after using the app made my options switch position, meaning I had to manually reorder every single one (300+ items with 100 or so options each) Support was hyper active in fixing that, and did so in fairly quick time. it's now been god only knows how many years and I've used this app almost every other week since with absolutely zero faults.
A very slick channel, easy to edit, customers enjoy using it and the ease of checking out. Unfortunately if you use, say infinite options because your catalogue is super wide rather than deep, and the ridiculous 100 variant cap is quickly met, shop will not work. and of course to upset customers who didn't get what they thought that might, it's all merchants fault according to shopify. As soon as shopify gives all it's merchants the options of making more than 100 veriants I'll launch shop again. until then, they'll just keep shooting themselves in the feet thinking all stores sell 3 variants of stuff.
Doesn't add orders to click and drop account, so you still need to manually type out order details which seems to to be more work than just copy/paste and posting at a post office. Update, while yes there has now been an update, it only displays about 7 days worth of orders, we're mostly a MTO bespoke shop with lead times of upto 7 weeks, so this still renders the app useless for us. the click and drop integration on etsy allow for all orders of any age, so why shopify is limited to 7 days i don't know.
Developer reply ·
Thank you for your review. As detailed in our help guide, upon first creating your integration there can be a small initial delay before your first orders import into Click & Drop, and we have checked and can see that all of your orders did subsequently import very shortly after you posted your review. Please don't hesitate to contact our support team if you experience any other issues. Thank you for your update. For reference all Click & Drop integrations will only import store orders made within the last 7 days, but may go back further than this at the point of first creating the integration. I think it would be worth contacting our support team directly to help us fully understand your specific use case and if there is a way to accommodate it within Click & Drop.
Have been using the contact form with seldom issue, but recently wanted to try out some of the premium options so set up with a free trial and tried them out, found the IP addresses with contact form submissions didn't work so cancelled my free trial of the plan that offered this and have still been charged $9.99.
Developer reply ·
Hi, Zotabox has no power to charge merchants without their permission. Also Shopify bills merchants on our behalf (after the merchant has given their permission to be automatically charged at the end of the trial period). That said, we have a very liberal refund policy that if anyone feels they shouldn't have paid we offer a full refund of their last payment. We have just given you a full refund. What issues did you have with 'ip addresses'? We have not heard of this before with 10,000's of merchants. You can contact us directly at customerservice@zotabox.com and we can resolve this issue for you. We see you are a long time customer of Zotabox and we hope our tools have resulted in sales for your store (and money in your pocket). We hope you will update your review to not mislead other merchants. We wish you the best with your online store. Thank you
Gets used once a year for a big conference, so hardly a veteran user, but, works well, is easy to use and offers a wide range of payment options. I'd be lost without it.
I like out of the sandbox, I paid a 3 figure sum for one that almost instantly became outdated and could not be updated without building it from scratch (edits + custom code, over 10 hours work) and am now finding alot of customers are seeing products as out of stock when they are in fact still available, so is now costing me money and I am forced into choosing spending 10+ hours making what I already have or spend another 3 figure on a newer theme. So I emailed in. Their response "upgrade and spend 10 hours making what you have, or buy a shiny new theme" so zero offer of help or support.
I wanted to let this run for some time before reviewing so i could give a far more fair review. I am absolutely pleased with the APP and how it works. I'll be fair, there have been one or two times it seems to have missed an email, however support is SUPER QUICK to reply and sort things out. The email editor is easy to use and make look nice, the setting tabs are easy to work through and configure. So far this $8 (I mean come on, that's what? the price of lunch?) a month APP has paid for it's self more then 20 times since installment.
