Body Brazil
United States
Reviews (10)
Very hard to use. The AI instructions are confusing. How do you get any human support. So far not impressed!!
Developer reply ·
Hello, We're sorry to hear the experience hasn't been smooth so far. Our human support agents absolutely are available by reaching out to us via Email or Slack support channels - https://matrixify.app/contact-us/. Our team has also reached out to you via email. We'd really like to understand what specifically felt confusing so we can help you through it. Please respond to the sent email or reach out to us via support@matrixify.app and we'll be glad to assist.
The APP might work but they do not give you time to try it out before you have to move to a paid service. In less than 24 hours I went thru almost all of the usage just trying to test out the features. Understanding this type of APP require time.
I've used ShipStation for many years. It used to work well. Not it's constant technical issues. Get a support ticket completed is very time consuming. Endless back & forth emails. They used to have live support. They charge you to use your own FedEx account. Shopify has better prices so it's not worth the monthly fee and the time and frustration is the largest cost.
Developer reply ·
Hey there, thank you for bringing this to our attention! Our team has been in touch with you regarding the issues you have surfaced - if you could please respond to your open ticket with us, we'll be happy to help you further. Hoping to hear back soon!
The on boarding was challenging. I finally got it to work after wiping out all of the original sale prices and updating with new. Wish there were some training videos or tutorials.
Too bad this APP does not work with other discount APPs on Shopify stores. It over rides the discounts. That unfortunately is a SHOPIFY issue in the design. Maybe Captain Shipping can get this figured out with SHOPIFY. I would gladly use the service.
Lot's of errors in the search. Not organized if you have a lot of products. Messy looking. You have to scroll & scroll to view the searches. Does not work with keywords.
I'm new to the APP. It seems easy to use. It is very customizable & attractive on the website. The support is quick & very helpful.
I'm very pleased with the Shopify Inbox Chat, I've tried others and not liked how they work. The integration with the website & customer info is seamless. I've seen it improve customer communication and help complete sales.
I've been with NoFraud for 8+ years and had excellent results. Not one chargeback the entire time with them. It also has helped me save sales that I might have cancelled because it was unclear if it was a safe transaction so it pays for it's self. I recently move to Shopify and the fraud alerts have been helpful but not as thorough as with No Fraud. The 2 working together is the ideal combination.
Very disappointed with this APP. Could not get a simple % off discount to work. The support team was not helpful.
Developer reply ·
Thank you for your feedback and for giving us the opportunity to improve. We are truly sorry to hear about your experience with our app and support team. We understand how frustrating it can be when things don't work as expected. According to our logs, the discount feature appeared to be working correctly, but it seems there was a miscommunication that may have led to the issue or your requirement not being fully understood. We apologize for any confusion this may have caused. We will reach out to you via email to offer our assistance and ensure everything works smoothly if you give Discounty another try. We are committed to making this right and would love the opportunity to help you set up your discount campaign successfully.
