Wyllo

We were a NoFraud customer for many years and stayed on through the transition to Wyllo AI. Unfortunately, the service declined after the rebrand — decision accuracy on orders was noticeably worse than what we'd come to expect, and we ultimately moved to another fraud-protection provider. The reason for this review, though, is what happened on the way out. While closing out our remaining open disputes, we deliberately set the app to test mode so we would not be charged for orders, keeping it installed only to retain access to the case management tools. Wyllo then reactivated our account to live mode without asking us. We learned of it from an email sent by a senior member of their customer success team after the fact, telling us their technology had detected that our services "may have been accidentally disabled" and had already re-enabled them. It was not disabled in error — it was off by our deliberate choice — and at no point before reactivating did anyone ask us whether the change was intentional. Orders were charged in the meantime. The money is not the point. The point is that a vendor changed our store's configuration and turned a billable service back on based on their own assumptions, informing us only after it was done. That is not how a trusted partner behaves. We have reported the incident to Shopify and uninstalled the app. If you use this app, watch your billing closely — especially if you ever pause or test-mode the service.

Outstanding Fraud Protection with Exceptional Results We've been selling online since 2006, and using this fraud protection platform has been one of the best operational improvements we've made. Since implementing it in 2020, we've seen a significantly higher percentage of verified transactions and approved orders while maintaining an extremely low number of manual reviews and chargeback requests. One of the biggest benefits has been the confidence it gives our team. Legitimate customers experience a smoother checkout process, and fraudulent transactions have been virtually eliminated. The system is accurate, reliable, and has dramatically reduced the amount of time our staff spends reviewing questionable orders. If you're looking for an e-commerce fraud solution that increases approvals while minimizing chargebacks and manual intervention, I highly recommend this platform. It's been an invaluable tool for our business and has helped protect our online store while supporting continued growth.

Wyllo has been a reliable fraud prevention solution for our Shopify store. The integration was straightforward, and it has helped us reduce fraudulent orders while keeping our review process efficient. Like any fraud tool, there are occasional cases that require manual review, but overall it has been a valuable addition to our operations and has saved our team time.

We've been using Wyllo (formerly NoFraud) for several years and have had a great experience. The platform has helped us reduce fraud and chargebacks while allowing legitimate orders to be approved with confidence, which has been a huge benefit for our team. The process is straightforward, easy to manage, and their support team has always been responsive and helpful whenever we've had questions or needed assistance. Having Wyllo handle fraud screening has allowed our customer service team to focus on taking care of customers instead of spending time manually reviewing high-risk orders. Overall, it's been a valuable tool for our business, and we would recommend it to other Shopify merchants looking for a reliable fraud prevention solution.

We have been using Wyllo (No Fraud) for 13 months, and we find the tool easy to navigate and the reporting straightforward. The Wyllo team is an excellent partner; they are very open to feedback, listen to our needs, and consistently offer solutions for unique scenarios.

Wyllo has been a HERO addition to our tech stack! The ease of use is incomparable to any other tool and the amount of revenue it has saved us makes this tool truly irreplaceable. The team at Wyllo, especially Aaron, have proven how deeply they care about our business as they go above and beyond to make suggestions, be thought leaders, and provide above industry standard recommendations. Wyllo is a no-brainer!

Wyllo has been such a valuable tool for our business. The data insights alone have prevented fraud and helped us to make informed decisions about return and shipping claim abusers. Pair those insights with a phenomenal team that actually listens and works proactively to protect your business and you’ve got yourself a solution that makes your job easier.

Wyllo/NoFraud has been great for our business. We have worked with the team there for a long time. We rely heavily on their platform with our Shopify ecomm purchases. Their technology has helped us reduce or potential losses. They are laos very quick to respond to question and/or needs.

Wyllo (NoFraud) has been a standout addition to our ecommerce technology stack. Their platform gives us added confidence in every order we process, helping us protect the business while continuing to deliver the level of service our customers expect. The implementation was smooth, the Chargeback Guarantee brings meaningful peace of mind, and the visibility behind fraud decisions has been especially valuable. Instead of operating in a black box, we have clear insight into why an order is approved or declined. Their customer success team has also been excellent. When we need support, they are responsive, knowledgeable, and professional. Wyllo has been a strong partner for our company, and we would highly recommend them.

We previously used another service for fraud protection and now have used NoFraud for about two years. I feel we get a slight edge with Wyllo (NoFraud) and have successfully had more orders pass. They are very receptive and responsive. I do wish the new dashboard showed the contact status, but I understand that's in the works, and in the meantime it is easy enough to switch to classic view. Overall, worthwhile to our luxury goods online store.

We have been using Wyllo(formerly NoFraud) for over 6 months now and it has greatly lighten our work load in fighting fraud and chargebacks! Worth the cost!

Wyllo has become an essential part of our fraud prevention strategy and has significantly reduced the amount of manual review our team needs to perform. The integration with Shopify is seamless, and the real-time decisions give us confidence to fulfill legitimate orders quickly while filtering out high-risk transactions. Beyond preventing chargebacks, it has helped streamline our operations by allowing our customer service and fulfillment teams to focus on genuine customers instead of spending time investigating suspicious orders. What truly sets Wyllo apart is the partnership behind the service. Like any platform, there can be occasional challenges or edge cases, but their team has always been responsive, accommodating, and willing to work alongside us to find the best path forward. They don’t just provide support - they listen, collaborate, and make us feel that our feedback genuinely matters. We’ve always felt heard, and that collaborative approach makes it feel like we’re growing together rather than simply being another customer. We’re excited to see what’s next and look forward to future features and enhancements as Wyllo continues to evolve. It’s great to work with a team that is truly invested in its customers’ success.

We've used Wyllo (NoFraud) for several years, and it's really helped us scale the online portion of our business with confidence. The Shopify integration is straightforward, and the merchant portal is easy to use. Their team is responsive and helpful. We'd recommend Wyllo to other businesses looking to improve their loss prevention strategies online.

Nofraud has been really great for us. We used to use Forter in the past which was pretty good but Nofraud/Wyllo just had a way better integration with Shopify making everything super seamless. Would recommend if your store has a lot of fraud and chargebacks

Good reliable service and extra piece of mind when fulfilling orders.

We’ve been using NoFraud for several years now, and the experience has been consistently reliable. Their platform has played a critical role in protecting our sales and safeguarding our inventory, giving us confidence to grow without constantly worrying about fraudulent activity. A big part of our success with NoFraud has been our account representative, Lisa. She has been an exceptional partner, always responsive, knowledgeable, and proactive in offering guidance tailored to our business and specific industry. Lisa takes the time to understand our needs and ensures we’re getting the most out of the platform, which has made a real difference in our day-to-day operations. We highly recommend NoFraud to any business looking for reliable fraud prevention with a personal touch.

We transitioned to NoFraud from a more expensive competitor and are very satisfied with the bottom-line results. They have honored their chargeback guarantee without issue a few times when passed transactions ended up as chargebacks. Good auditing, solid support, and reliable financial protection at a lower cost.

We’ve had a great experience working with NoFraud. Their team is incredibly kind, responsive, and always helpful when anything comes up. The merchant portal is also very easy to use and gives us clear visibility into orders and decisions, which makes managing fraud prevention much smoother. Overall it’s been a reliable solution for our team and a great partner to work with!

NoFraud has been one of the best investments we’ve made for our tech stack. Their integration was seamless, and the "Chargeback Guarantee" is a massive safety net for our bottom line. What I appreciate most is their transparency, if an order is declined, we understand exactly why. On the rare occasion we need to reach out, their customer success team is always responsive and professional. 5 stars all the way!

Nofraud has been a helpful partner since we transitioned. We were able to save money from our previous provider and achieve better pass rates with their review process. They have been great partners and are planning to implement Returns Fraud coverage after their recent Yofi acquisition.

An excellent vendor with a deep understanding of the complexities of modern fraud protection. Their team is highly supportive throughout the entire process—from initial discussions to implementation and ongoing account management.

Fantastic tech. Gives me ample peace of mind knowing this is auditing for fraud in the background, constantly. The NoFraud team is excellent as well, highly responsive and hands-on.

The app is incredibly easy to use, integrates seamlessly with Shopify, and gives us real peace of mind when it comes to fraud prevention. We’ve seen a significant reduction in fraudulent orders while still approving legitimate customers quickly — which is huge for maintaining a great customer experience. The support team is also top-notch — responsive, knowledgeable, and genuinely helpful. Highly recommend NoFraud to any brand looking to protect revenue without adding friction to the checkout process!

The NoFraud Fraud Protection team is fantastic to work with. They got us up and running in no time, and the app now handles almost everything for us automatically. It’s given us total peace of mind knowing our store is protected without us having to manually check every order. If you want to save time and stop worrying about fraud, this is the app to get!

I've had the opportunity to work with NoFraud across multiple brands over the past several years, and it has consistently been a reliable and effective fraud prevention solution. The platform does exactly what it’s meant to do—help identify and reject fraudulent orders while ensuring legitimate customers are not unnecessarily declined, which helps protect revenue. I revisit my tech stack often, and this continues to be the best solution out there. Beyond the product itself, the partnership has been excellent. Our Customer Success Manager, Lisa, has been a consistent and trusted partner for the past five years. She is responsive, knowledgeable, and genuinely invested in helping us optimize our fraud strategy. Overall, NoFraud has been a dependable solution and a great team to work with, and I would absolutely recommend them to other e-commerce businesses.

Working in e-commerce, I really value teams that make impactful improvements feel simple. Great tool, super easy-to-use dashboard, and some of the most helpful reps I’ve worked with!

Awesome vendor to work with! The tool is great and the team you'll work with is even better.

I'll keep this simple... NoFraud is one of the best tools in our stack. Setup was easy and the customization options actually let you dial things in for how your business works, not just out-of-the-box defaults. Whether it's your tech setup, your risk tolerance, or something specific to how you operate, you can make it fit. Once it's set up it basically runs itself. We've spent maybe a few hours total on it over the last almost two years. That's not an exaggeration. It is truly set it and forget it, and it just works. For how much value it delivers, the ongoing lift is practically zero. On the results side, it's been a no-brainer. We've cut fraud significantly, saved our team a ton of time that used to go toward manually reviewing orders and dealing with chargebacks, and (the part that not everyone thinks about) we're actually making more money now. If you're relying on Shopify's built-in payment filters, you're declining legitimate orders and leaving revenue on the table. NoFraud lets you confidently pass more good orders through without stressing about the bad ones slipping by. I also love that they have human fraud analysts conducting manual reviews on top of their AI and algorithms. That extra layer of real human judgment on transactions gives you a level of confidence that pure automation alone can't match. All that said - the thing that sets NoFraud apart is the people. The team has always been willing to work with me on whatever I need. They run a customer advisory board and they actually listen. Not in a "thanks for the feedback" way. In a "that's on the roadmap now" way. They are genuinely innovative and constantly thinking about how to make life easier for ecommerce leaders, whether that's keeping more revenue or losing less to fraud and abuse. They also have a real commitment to customer experience as a discipline, not just as a department. They actively lift up CX leaders and the CX community in a way that is honestly rare to see from a vendor. It matters and it shows in everything they do. Amazing product. Amazing people. Can't recommend them enough.

NoFraud's team is very helpful, and it's great to have the peace of mind that comes with such an accurate fraud prevention tool. Highly recommend!

We’ve had a great experience with NoFraud from start to finish. The integration with Shopify was seamless, and their onboarding team made the setup process incredibly smooth. Even post-integration, their support has been responsive and helpful whenever we’ve had questions. Most importantly, the app has been a huge asset in preventing bad actors and protecting both our business and our customers. It gives us confidence in our fraud screening process without adding friction to the customer experience. Highly recommend!

We've had a very positive experience working with NoFraud. The platform has done an excellent job protecting us from fraud without negatively impacting revenue or blocking legitimate customer orders. Their team is responsive, knowledgeable, and easy to work with. The site is user-friendly making it simple for our team to navigate. We absolutely recommend NoFraud to other businesses looking for a reliable fraud prevention solution.

We’ve been using NoFraud on our Shopify store, and it’s transformed our fraud protection. The AI scans catch risky orders in real-time, and we’ve seen less chargebacks thanks to their guarantee. Setup was seamless, the dashboard is intuitive, and support responds fast. Shoutout to the team for quick tweaks. Recommend for any ecom business scaling up!

As a small e-commerce business I couldn't survive without NoFraud. The service is so valuable to our everyday operations. It basically gives small ecom businesses your own highly skilled in-house fraud review department. And the customer service team is very responsive. Highly highly recommend this app.

If I could give it 10 stars I would. This is a MUST have app for any e-commerce site. We went from having multiple fraud issues to none at all. There are still ways for fraudsters to try to use our/your site as a test so constant communication with the app team is the best. They are SUPER knowledgeable and always willing to help by changing some of the necessary settings to prevail the fraudsters as they get smarter, but never better than NOFRAUD! I can't say enough about them and their team.

I find the App is to sensitive and cancelling genuine orders. Its probably costing me more in lost / cancelled orders that fraud orders. I wait to see what NF have to say about my issues.

We sell high ticket jewelry items and we are impressed with NoFraud's professionalism and follow-through. When we need their assistance to follow-up on a potential fraudulent order with a customer purchase they are there to assist (and fast)! Extremely happy with NoFraud and recommend them highly!

Hands down the best fraud detection software that I've tried. They have saved me from the chargebacks that I was getting before. NoFraud is the most accurate app that I've used to date. The customer support is second to none, they are quick to respond and extremely helpful.

Definitely has been a big help with chargebacks. We were fighting a lot of failing chargebacks because the native defenses in Shopify weren't enough.

Without doubt the most valuable app we have installed. But beyond that is the support! Victor and his team have found custom solutions for us for three major issues we faced that are not directly related to fraud. For example blocking PO's boxes and more. They have earned out custom for years to come. End of story.

I have been using NoFraud for over a year on another platform and now that we are moving to Shopify, I am making sure we use it here as well. We used to research suspected fraud orders manually which is very time consuming and a bit risky. NoFraud does all that for us quickly and with a high acceptance rate (higher than other services we've tried). Customer service is always very responive as well. Finally, if you do a chargeback on an order they approve, they fight it for you and cover it! This app genuinely saves you time and money. Must have!

NoFraud has been an absolute lifesaver for our online store. This robust fraud prevention solution has significantly enhanced our peace of mind while allowing us to confidently accept more orders. What we love: Advanced fraud detection: NoFraud's AI-powered system excels at identifying potential fraudulent transactions, saving us countless hours and preventing significant losses. User-friendly interface: The platform is incredibly intuitive, making it easy to navigate and customize settings to fit our specific business needs. Exceptional customer support: The NoFraud team is always available to assist with any questions or concerns, providing prompt and helpful solutions. Increased sales: By accurately flagging suspicious orders, NoFraud has helped us avoid chargebacks and focus on growing our business. Manual review option: The ability to manually review orders adds an extra layer of security, ensuring that no legitimate customer is mistakenly declined. We wholeheartedly recommend NoFraud to any online business looking to protect their bottom line and enhance customer satisfaction. This tool has proven to be an invaluable asset to our company.

I've been using NoFraud for several years now. I've tried a few solutions and NoFraud is far superior to what is out there: they are the most accurate, reasonably priced and their support is fantastic. If you have any questions you can speak directly to a fraud analyst, which is a huge differentiator. 5 stars all around.

We switched over to no fraud a few months back. Since then we've seen a significant reduction in chargebacks as well as a boost in the number of orders being passed through. We're very happy with the product and the customer service that we've received!

I've been with NoFraud for 8+ years and had excellent results. Not one chargeback the entire time with them. It also has helped me save sales that I might have cancelled because it was unclear if it was a safe transaction so it pays for it's self. I recently move to Shopify and the fraud alerts have been helpful but not as thorough as with No Fraud. The 2 working together is the ideal combination.

We have been using NO Fraud for about 2 years now and not a single chargeback since for fraud! No Fraud support is quick, attentive and when it flags an order that we know shouldnt be, its updated within 24hrs through their manual verification process. Highly recommend working with them, as its saved our company 10s of thousands in fraud.

We've been long-time users of NoFraud and have generally been pleased with their services. Recently, we've observed some delays in support response times, which gave us a moment's pause. However, after communicating with their team, it seems that they are aware of the issue and have plans to improve their helpdesk system. We're optimistic that these changes will enhance our future interactions with them. Looking forward to a return to the quick and efficient support we've come to expect.

Our company has been using this app for over a year now. It helps us decide whether orders are fraudulent or not. It is much better than Shopifys system so catches order that Shopify themselves is not catching!

Running a business online in 2023, you need to protect yourself with NoFraud. With fraudulent orders becoming a common occurrence, every website needs to be protected. You won't be disappointed with NoFraud and their amazing team.

NoFraud is an exceptional service for our business. On one hand, their set-it-and-forget-it model is absolutely perfect for our day to day business and their ROI is clear. For the bulk of fraud, we're covered. But what makes NoFraud special is their human touch. It sets them apart from almost ever other service we use: if we're see anything weird, there is a person we can reach out to. They've helped us hone our returns policy to fight returns fraud; they've helped us identify strange payment patterns; and their algorithm is fast enough to not impact conversion rate. I can't imagine running a Shopify site without NoFraud.

Fool me once, shame on you. Fool me twice... actually there won't be a once or a twice because you're blocked by No Fraud. If you exchange money for goods or services, No Fraud needs to be part of the plan. They will stop nearly all fraud, and make it too hard to come back and do more. They are excellent at this, their primary task. Beyond stopping fraud, No Fraud is the most consistent and reliable vendor we have any type of partnership with. None of the API mess ups, missed refunds, fumbled cancels, and other poor performance we've occasionally had to have a truth-telling meeting with a vendor about. Gold standard at all nuts and bolts interactions. Excellent responsiveness to questions. And yes, nearly all fraud stopped.

Orders are screen and marked Pass / Fail in under 5 minutes. They're even able to protect orders that Shopify might have flagged as potential fraud. Screening orders for fraud verification by analyzing customers' data including name, credit card security info, address of shipping and billing, IP, and more.

I would not recommend, to many issues to get setup. Install script on all your pages what I think is to invasive to customer.

We've been using NoFraud for a few years and would recommend it tremendously. Occasionally something will get flagged as fraudulent when it isn't, and they're very responsive and are often able to get it verified in a timely fashion.

Great solution for fraud protection. Easy to use. Great support. Haven't had any chargebacks yet and most orders are passed.

No Fraud are quite honestly the best Fraud prevention system we have ever come across in this marketplace, and we have been with a few different ones before coming to NF. They are EXCELLENT at stopping the massive amount of fraud we attract on our site. Due to the nature of both the product and the demographic of customer we have, we found that our fraud levels were so high, and the amount of admin and back end work we were having to do with previous fraud systems was both clunky and time consuming. Since moving to NF, we no longer get involved in the filing of chargebacks, and the AI system that runs automatically on our site means that as soon as orders come in, they are checked using their advanced technology and voided (if necessary) and the order is cancelled and never reaches our fulfilment centre. This has been a criteria that we were non negotiable on, and NF were the only company we found that could uphold this level of prevention. Their customer service and account management is second to none. We would heavily advocate them to anyone who is looking for a full spectrum solution to fraud. Our focus can now rest solely on our ecommerce business and we trust fully in the fact that NF are taking excellent care of our site and any potential attacks in the future.

This app has truly helped our warehouse filter out any fraudulent orders, as well as helped to alleviate any return/refund processing in the backend. It automatically scans the purchase location, credit card and IP address to discern the various ways the order is valid or invalid. We have a great success manager, Lisa W. who has always been super helpful and responsive along the setup process.

NoFraud has helped us greatly with fraud screening and chargeback prevention. Everyone involved has been a pleasure to work with since the first day.

NoFraud screening is very helpful in filtering potential fraudulent orders. Based on our audit, almost all Failed orders are confirmed or associated with Fraudulent orders. Since we started canceling orders that failed NoFraud's screening, we had 0 cases of chargebacks from customers. The interface is very easy to navigate and you can adjust the settings as needed. With the help of this tool, we can better focus on other aspects of order management as it eliminates the need to check each order for potential frauds. Also, Lisa of the NoFraud Team has been very helpful in answering our queries and has been very proactive in providing solutions. I love how she's very easy to interact with and fun to talk to. She makes sure that we can maximize the use of the tool and offers features to help support our business better.

So far we like the app. We are not generating enough to pay 250 a month. but when we hit a certain mark per month we will upgrade our service.

The team at NoFraud has been extremely helpful in getting our site up and running with their app. They're very responsive and so far, everything has been seemless. We had a previous fraud prevention tool that required our team to review but NoFraud takes all the heavy lifting. Highly recommend!

Very easy to use and does the job well. Every problem was resolved swiftly. Excellent customer service as well.

All the communication with the team and the account manager is fast and helpful and their system is super user-friendly. There is some room for improvement, a more detailed chargeback report would be great!

One of the best decisions to switch from Signifyd over to NoFraud! The team have made the transition seamless, everyone is so friendly and easy to work with and the software itself has completely taken fraud analysis out of our hands to allow us to focus more on the business with tools such as contacting the customer on our behalf and chargeback management. Highly recommended overall to use NoFraud if you're looking to streamline the fraud analysis for your ecommerce store!

Excellant communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.

Highly recommend. Super friendly and helpful, and the tool works seamlessly. Cynthia was perfect during our onboarding and after, which definitely made the difference.

Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I've had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.

NoFraud has been fantastic. We switch from signifyd and haven't looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf. (this was huge -- of the few chargebacks we've gotten, NoFraud takes care of them and we're good to go!), super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!

We installed the application just before the 2021 holiday season, expecting a rush and we wanted to be protected but we also wanted to be sure we weren't rejecting perfectly good orders. After extensive research and comparisons, and calls, and walkthroughs.. you get the idea. We decided on NoFraud. Long story short we could not be happier. Our season went off without a hitch. All our transactions went smoothly, all covered by NoFraud. The rollout leading up to this was just as smooth. We have Shopify Plus so we have some custom integrations with our ERP and processor and it was much easier than we expected, added some tags to support the NoFraud process and we were up and running in less than a week on all our sites. The NoFraud team is responsive, helpful, and proactive. They are also very willing to hear feedback which is a breath of fresh air these days. All of that adds up to some serious value for your buck compared to others.

NoFraud has been such an asset to our shop! They do an amazing job protecting our business from fraudsters and assisting with chargebacks, allowing us to focus on our customers. The entire NoFraud team is quick in response and we are so happy to collaborate with them!

NoFraud has been helpful in monitoring transactions involving the big ticket items that we sell. Especially around the holiday sales, we've had numerous fraudulent transactions come through, and we avoid the shipping costs of sending orders out to fraudulent people, and we can then refund customers who have been victimized this way instantly without repercussions. Definitely worth having this app!

Great app, helps with fraud prevention when you need it the most. Easy to use and great support from the NoFraud team.

This is some of the best money we have ever spent. Integrating the app was quick and smooth, the support is fantastic and far superior to the service offered by some of their competitors. Our fraudulent orders have dropped by almost 60% since integrating NoFraud as compared to Signifyd and all orders that are charged-back are quickly reimbursed. If you're accepting credit card payments online, you can’t afford not to get them! NoFraud recently rolled our a service called "Chargeback Management Tool" which we have enrolled, the tool allows us to automate all disputes to be handled by the NoFraud team and free up our team's time in handling more important tasks. Well done NoFraud team!

We love NoFraud, they have helped us avoid unnecessary chargebacks. They flag suspicious purchases within seconds and provide us with the necessary follow up on how to proceed with the order. Their support team is quick and sufficient. Would recommend them to any business is high value products.

This is a great app against online scammers and will save you $$$ from undetected high risk orders. Their support team is fast and responsive.

Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.

We highly recommend NoFraud for the security and integrity of your transactions. NoFraud algorithm screens out fraudulent activities very effectively.

I trust NoFraud to assist us in determining potential fraud orders and your software and people do a great job!

NoFraud is a huge time saver and money maker for us. No fraud increased in our sales by allowing us to ship orders we weren't sure about and stops orders we thought are good. Completely automated and easy to install and use.

NoFraud was recommended to us as a means of increasing our sales through NoFraud's commitment to truly understanding the potential risk associated with any customer's order. Because NoFraud takes more steps to validate the potential for risk, and the opportunity for passing the customer's order through, we hoped to be able to increase the number of passed orders, without assuming more risk. We asked NoFraud to prove their claim. They set up a side-by-side comparison with our existing fraud prevention service provider over a two-week period. Every order that came through our store was handled by our existing provider, and NoFraud ran their usual range of fraud risk assessments. Even with NoFraud FAILING some orders that our existing provider PASSED, the overall benefit from NoFraud was evident in the total net value of orders PASSED by NoFraud that were FAILED by our existing provider. The implementation was fast and painless, along with hands-on training and suggestions to make the process much more transparent to our customer service team. I have already recommended NoFraud to several business partners as a way to increase sales, while still preventing potential fraudulent transactions.

No Fraud is really a very intelligent and useful app! No Fraud is really a very intelligent and useful app!

NoFraud has saved us hours of time and thousands of dollars by quickly and efficiently screening orders!

5 stars across the board! We switched a year ago from Signifyd to NoFraud and not only did my approval rate increase drastically but pricing was also a lot more competitive. The integration is seamless and literally worked out of the box with zero changes to our current workflow. The team at NoFraud including Shoshanah, Yehudah, Blumi, Viktoriia, Irina, Zahraa, Louis, Rachel are all amazing to work with and are super quick to respond to my inquires. Couldn't be happier with the solution and support. I highly recommend NoFraud to all Shopify stores!

5 Stars! Shoshanah is AMAZING, exceptionally professional, thorough & lovely & always responds within 24 hours. Without question, this app was an epic find. The streamlined process is clear, direct, easy to use & frees up A LOT of time. The stress of managing this would literally keep me up at night ... the question of "should I ship" weighs on all of us smaller sellers. I used to hand view ever single order following up with the customer, verifying ID & even doing that would STILL result in fraud chargebacks OR cancellations. ------------------------------------------ - -OH! One of the best unintended features is their blacklist feature. That one little features is an absolute incredible value add because it just drops us an email in our inbox with a big ol' FAIL. From there, you can check your shopify notes & verify the issue (usually non-receipt claims). So, if we could have a few different notations not just black list but: RED FLAG: WARNING - HUMAN CLAIMS NON-RECEIPT. SHIP WITH SIGNATURE. That would cut down on the time to investigate. -------------------------------------------------------------------- - -I do have one last & VERY ambitious ask. I would love to see an add on for protection against "non receipt claims" similar to Paypal. Where we ship & they cover, offering full coverage & the app just surcharges & crowdfunds the 1% or 2% on the back-end with reasonable limits (such as under $500). That next level "no fraud" including "friendly fraud" staple would make this app indispensable. I'm very proud of your team. Very proud. Bravo.

We love this product. Prior to Shopify’s product, we were using one of the bigger players in the market , which was expensive and hard to navigate & use – especially for our customer service agents. What we love about NoFraud so far: -Easy to use and understand -Great dashboard -Visibility of a human checking up on a questionable order -Whitelisting IP addresses for telephone orders -Support for non credit card orders Recommend!

I switched to NoFraud from another guaranteed fraud prevention provider. My approval rate improved, pricing was more competitive, NoFraud customer support is superb and the user interface is intuitive and informative. My only regret is that I did not make the change sooner

Seems to be good. Though I find this part a bit misleading... The first listing under their FEATURES: "*Chargeback Protection: Should a fraud chargeback occur on an order NoFraud passed, NoFraud will reimburse you for the full chargeback amount. Minimum volume required for Chargeback Protection eligibility." This is only true if you have transactions over $50,000 per month (I assume this is USD?) & pay their fees, which is not transparent. Not so cool.

Has really helped me cut down on fraudulent orders! Gives me more time to take care of business instead.

Extremely helpful. The team is quick to respond with any queries and they have now aided us in getting NoFraud set up for all three of our stores. Highly recommend!

NoFraud has been absolutely amazing. Before NoFraud, we were suffering from a barrage of fraud attempts, which resulted in tens of thousands of dollars of chargebacks. Since installing the attempts have fallen a lot. The fraud networks communicate with each other to identify easy prey. Once you install this app, they will give up hope. It only took an hour or two to install and configure. The pricing is good. The support is the best. I think it's a no brainer.

The best way to describe why I'm leaving a 5 star review would be that I can sleep better at night. Knowing that I have this app checking all orders and that when they are shipped, they've passed fraud checks is a big relief. The team at No Fraud has been awesome to work with and very accommodating. We do hundreds of orders a day and we have not had any issues.

Update: The Business Development Manager reached out to assist. The customer service was a great experience, however, I don't see the value of $50 when I can get the same for $10. That is the reason why I don't go above 3 stars for this app.

Great product that effectively filtered fraudulent and suspicious orders and took the time to work with us to resolve them and optimize to avoid them in the future. I would highly recommend if you are having issues with fraud.

Great service, highly recommend. As we sell consumer electronics we required fraud protection or we'd be out of business. I used Signifyd for years but when I moved my shop from Magento to Shopify I reevaluated and chose No Fraud. The fees are lower, far fewer orders are flagged so less operations time for my team and the service is great. Install was seamless and their knowledge center answers all questions me or my team has. We've been using them for about 3 months now and all is good and I'm happy we're with them.

The NoFraud app is the best way to protect yourself from fraudulent orders. The app is really easy to install and setup. NoFraud's analysis has been much more effective over the standard default Shopify fraud analysis. It catches fraud missed by Shopify and passes orders that Shopify said were high risk - and no chargeback was received on those orders" . Best part is you could contact NoFraud and speak with someone about a transaction in question if needed. This is a huge benefit. If you ever need assistance they are always quick to respond. I could easily say this is a Must Have App.