Gratsi

Esther is great on support, and the app is too.

We’ve had a great experience with KnoCommerce and especially with Sid from their support team. The platform has been incredibly valuable for helping us better understand customer acquisition and post-purchase behavior, and the team has been extremely responsive whenever we’ve needed help. Sid went above and beyond helping us refresh and rebuild our post-purchase surveys, set up conditional logic correctly, and guide us through Klaviyo integration so responses sync directly into customer profiles. Everything was handled quickly, clearly, and with a very hands-on approach. What stands out most is how proactive and thoughtful the support feels. Instead of just answering tickets, they genuinely help improve your setup and workflows. Highly recommend KnoCommerce for any Shopify brand looking to improve attribution, customer insights, and post-purchase data collection.

Mina was incredibly helpful with our BOGO setups on Shopify! Her guidance made the process so much smoother, and we’re grateful for her prompt and effective support.

Always great support from this team who's not afraid to get their hands dirty and troubleshoot alongside me.

Very grateful for their support team who reached out to us proactively regarding an issue with our implementation. Great support overall, timely responses with detailed instructions and custom data pulls when requested. App is easy to install and works great so far with Checkout Extensibility.

We recently encountered a serious issue when our Shopify Script was mistakenly uninstalled, threatening to disrupt our business for days, if not weeks. Our usual developers quoted a lengthy timeframe to resolve the issue. That’s when we discovered Andrea’s app and decided to reach out. We sent an email to their team and Andrea replied within minutes asking me to hop on call with him to figure this out, as we did. We have never came across this type of customer service in any Shopify app before, and we have used A LOT of them in the 4 years we are in business. Andrea and his team didn't just offer a service; they delivered a masterclass in customer support and technical prowess. They understood the urgency of our situation and acted with incredible speed and efficiency, Bravo and Grazie Mille

Great app and great customer support as well!

Amazing customer support and easy to use admin. Lisa was a big help in guiding me through how to roll-out Referrals prior to Rewards. Panel options are there to do this gracefully!

We love Skio and their support throughout our migration has exceeded my expectations. Great company and even better people.

The app has been great to use! What's better is the customer support - Ritchie M is a rockstar and has been so helpful anytime I've had questions! Would definitely recommend using this for your rewards program.

We use this app for our subscribers and it works very well. The support is also good, especially Dora. I had a problem with another agent that was unable to understand the simple problem that was preventing us from logging into our account. As soon as Dora was assigned to our case, she provided the fix instantly and we were back in. She's great.

Great communication, great team and great experience, we will continue to use Soona for many projects in the future!