Unboxme
United States
Reviews (13)
Amazing app and support! It has saved us so much time and money on fees. My only regret is not switching sooner. It works just as well as the bigger players out there, but at a more affordable price. Highly recommend!
I've tried out a few shipping protection apps and this one is the best of them all, I love that they charge a flat monthly rate without taking a percentage. Customer service has been very helpful.
I have used a couple of different review apps before and Junip comes out on time! Their pricing is fair and their customer service is top notch. I appreciate the easy to use platform and they are always adding new features.
Redeemly is an innovative and exciting alternative to traditional loyalty programs. Support was amazing an assisting with the set up and answering any questions I had. The process of transferring from another app was seamless and the tutorial videos were all very helpful. I do wish there were more options for deeper analytics such as seeing customer redemption activity but hopefully that will coming in the future!
Finaloop has been life changing. After switching over from another horrible platform, the difference has been black and white. The customer service is amazing, the books are accurate, and we never have to worry about out of date financials again! 100% worth the cost!
HORRIBLE HORRIBLE APP!! STAY AWAY!! Unless you would like something that will ruin your website with no option to undo the damage. I tried using the Google Page Speed / GTmetrix feature and it crashed my entire home page. Removing the app or turning off the feature will not resolve the issue. I will now have to go back and publish an older theme and redo months of development work on our current theme. What a terrible experience.
Developer reply ·
Hello, If you're reading this review, here’s what happened: This customer changed their theme, and someone in their team deleted the CSS file "https://unboxme.com/cdn/shop/t/181/assets/homepage-updates.css", missing CSS file caused the layout issues. This was not due to our app, because our app does not have the Permission to delete theme files. The customer contacted us, start with threatening to leave a bad review and report our app unless we fix the issue. After our Tech team inspecting their website, we found that the problem was due to the deleted CSS file, not our app. We advised the customer to check with their development team or theme provider to restore the file, because we simply did not have that file to give him. After receive our solution, they added their file back, but still blamed us giving this review because we didn't added the file we didn't have for him. And after leaving this review, this customer still installed our app again, try some features then delete our app. Which make us more doubtful whether this is our competitor or really a legit user. And for who is reading this, if the problems is from our app, we will solve your you. If you have any problems but not from our app, we're still happy with investigating and find a solution for you to follow. Thank you Uboxme for your time using our app. Best regards, Tapita team
Great support! I tried a few other apps and they did not have the type of automation I needed, I was able to set it up easily with Mesa.
Developer reply ·
We're thrilled MESA met your automation needs and that setup was easy. If you need any more help, feel free to reach out!
Great customers service and the app is very easy to use.
Customer service was great, they helped me with some modifications. The platform is really use to use, highly recommend!
Update: The app support reached out and has now resolved the issue. I've been trying for over a month now to get a simple issue resolved with duplicate email notifications being sent to customers. I got a response in the beginning telling me the issue was resolved, when in fact it was done. Any correspondence after that was completely ignored by the support team.
Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the insurance fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!
Developer reply ·
Dear Unboxme, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you increase your revenue and offering a great customer experience. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
Updated. The company worked hard to resolve the issues, but it still took a good amount of time and caused some major losses. I appreciated their responsiveness, Our website has been down for 3 days, as our entire system is built off of bundle builder. They pushed a major update without notifying anyone, and now the app hits an error message and can no longer be installed. Communication has been terrible and there have been no updates.
Developer reply ·
Thank you for taking the time to leave us a review, and we're really sorry to hear that you've experienced some issues with the new app update. A member of our team is in contact, and has sent over an access request this morning, so our developers can look into this as a priority - you should find this request in your inbox, and we look forward to getting this sorted for you!
