SHIPAID ‑ Shipping Guarantee

A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.

ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated. Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid! The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon. Dear Nori Press, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping offset the costs of lost in transit orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app! Dear Thrash, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping enhance your customer experience. Our team is dedicated to providing an exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app. Dear Komuello, Thank you for your awesome review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

Works great for our business! Dear Ocean, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping your business. Our team is dedicated to providing business owners with tools that facilitate success; happy to know we are having a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

Installed the app just to leave my experience. I've asked the app owner twice to remove from mailing list because I already have a custom insurance upsell coded in where I keep all revenue. Anyone looking to do this I suggest coding in your own solution. There's no reason to give spammy app owners a percentage of your hard earned sales.

Really good and fast customer service, above and beyond to help. Thank you guys. great product! Dear Outsider, Thank you for your wonderful review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

ShipAid has been a great addition to our website. Works as it should and the customer service team is super responsive. Dear SRQ Fabrications, Thank you for your positive review! We're thrilled to hear that ShipAid has been a positive addition to your business. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making an impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

Fantastic addition to our store. Boosts conversion by giving both us and our customers the confidence in purchases. The team is also responsive and helpful through every step of the install and operation. Thank you ShipAid! Dear SNDR, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you boost conversions. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

ShipAid has proven to be a win-win for our customers and our business. We're able to offer a hassle-free delivery guarantee to all of our customers and it is funded by the revenue generated by ShipAid. Stefan has been extremely helpful in getting everything set up on our site and he continues to check in to make sure everything is working as we'd like. We had a few custom requests up front and the ShipAid team was more than accommodating. I'd highly recommend ShipAid to any business looking to provide the best possible shipping experience to their customers. Dear Galactic Snacks, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping boost both your business growth and customer experience. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

This is a wonderful app. Stefan and his team provide an almost immediate response to questions. It integrates perfectly with Shopify and we couldn't be happier. Dear Just Art Pottery, Thank you for your positive review! We're thrilled to hear that ShipAid is integrated with your Shopify effectively. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

The app works! So simple. The team is also really helpful if I need help with something. Thankyou. Highly recommend. Dear Rude Rainbow, Thank you for your wonderful review! We're thrilled to hear that your ShipAid experience has been great. Our team is dedicated to providing exceptional customer service and an easy to use product, and it's rewarding to know we're having the desired impact! If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

Finally, something that works right. It is "our" shipping protection plan, and it is also a revenue generator. Read the description carefully, and you will find out what I mean. Support is extra great. Thank you Dear The Loomia, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you and your customers protect their orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

I would definitely recommend ShipAid insurance. It's really easy to set up and use. The model makes a lot of sense for us and allows us to delight our customers by replacing defrosted packages quickly and easily...without costing us. That's a win-win! Plus the customer service is amazing! Dear Sena Sea, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping your business and customers with order protection. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

The app and its features are great. It converts more than 80% and generates huge profits and builds more trust in our customers. Dear Wrapango, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you generate larger profits and build customer trust. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

Processing and tracking claims was always a pain before working with Shipaid, but this app has offered much peace of mind. It's clear that our customers are feeling much more comfortable placing orders of higher value now that they know that things won't be gone for good if the order gets lost or damaged. Dear Assembly New York, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping offer peace of mind for lost/damaged shipments. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. 
 If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

The app is great and seamless, and the team behind it is super supportive. Having your own managed package protection fund is the best way to go about this issue because you stay in charge of customer service. I highly recommend it. Dear Subminimal, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you with package protection and that integration has been seamless. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! 
 Warm regards, The ShipAid Team

The app has converted on over 50% of our orders up to 3%. We love it! The app owner is very responsive and follows up to ensure customer satisfaction. Dear National Body Armor, Thank you for your wonderful review! We're thrilled to hear that ShipAid is converting on your orders and helping you boost your revenue. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

I started using this app and was pleasantly surprised to start seeing an increase in profits right away. It's amazing how straightforward and effortless it was to add shipping insurance. Keep up the great work team!

Our company has had such a wonderful experience with ShipAid! It is user-friendly and when we've had to contact Customer Support, we receive such timely service. Thank you for making package protection a friendly and efficient service for our customers! Dear Erica's ATA, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping make package protection a great experience for you and your customers. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team

Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the insurance fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!

ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone.

Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!

Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!