Ascend Forex
United States
Reviews (9)
I've been setting up WhatsApp marketing for my brand Ascend Forex AI Smart Charts, and the support team at Spur has been nothing short of exceptional. Prince and Khizar guided me through the entire setup. From connecting my WhatsApp Business API to configuring automation flows and training the AI agent. They didn't just answer questions; they anticipated my next steps and made sure I understood how to maximise the platform. If you're serious about WhatsApp marketing, Spur is the tool. And if you're lucky enough to get Prince or Khizar on your support ticket, you're in great hands. Highly recommended.
Developer reply ·
Thank you so much for your thoughtful feedback and recommendation! We're delighted to hear that your experience setting up WhatsApp marketing with Spur has been smooth and valuable. It's wonderful to know that Prince and Khizar were able to guide you through the entire journey—from connecting your WhatsApp Business API to setting up automation flows and training your AI agent. We'll make sure to share your kind words with them. Going beyond just answering questions and helping our customers confidently make the most of Spur is exactly the experience we strive to provide. Thank you for placing your trust in us. We're excited to continue supporting Ascend Forex AI Smart Charts as you grow and scale your WhatsApp marketing efforts! 🚀
I had previously used Bold Upsells and was genuinely impressed by the functionality and value it brought to my store. The app itself is well-designed, intuitive, and effective at increasing average order value through strategic upselling. However, at the time, their billing structure wasn’t quite the right fit for my business model, which ultimately led me to uninstall the app. To my surprise and appreciation, a few weeks later, the team at Bold reached out to inform me that they had revised their pricing model. The new structure was far more reasonable and much better aligned with what I was looking for. Their willingness to adapt and listen to customer feedback really stood out to me—it showed they genuinely care about building lasting relationships with their users. From the moment I decided to give Bold Upsells another try, the support I received was top-notch. Jay, Daniel, and Eric were all incredibly helpful, responsive, and professional throughout the entire reinstallation and setup process. They made sure every detail was addressed, answered all my questions with patience, and went the extra mile to ensure everything was functioning optimally. It's rare to come across a support team that is this dedicated, knowledgeable, and easy to work with. Their commitment to customer satisfaction really made the experience seamless and enjoyable. Thanks to their help, I was able to get everything up and running again without a hitch. A big thank you to the entire team at Bold Upsells. Your effort, professionalism, and care haven’t gone unnoticed. Keep up the fantastic work—it's a pleasure doing business with a company that truly values its customers.
All good with this App. Easy to create a bundle and their support staff (Najmus) was great in checking that everything is working fine. Thank you and keep up the great work.
Great app. Simple to connect to the products. Once done, it's set and forget. Really happy to have chosen Seal Subscriptions from all the subscription apps here on Shopify.
Amazing course app for our subscribers. This app has everything we need to get our course online and ready for sale. And the best part is that it's much more affordable compared to others offering similar apps.
All good. Thanks so much.
Developer reply ·
Thank you! We're glad everything's going well. We appreciate your feedback and are here if you need anything! - Kevin & Booster SEO Team
I installed the Easy Ads App in late December 2023. Let it run for a few weeks and it didn't generate any sales. I asked for help through their support, and all I got was excuses about why it doesn't work, instead of solutions. I actually was pleading with them to assist me in getting it to work. After no joy in dealing with two different people, namely: Ouissal and Millenni, I then told them that I'd rather delete the app. After this, someone else named Maria suggested a call with me to get it working and directed me to their calendar to schedule the call. Which I happily tried to do. Unfortunately, the calendar was fully booked. So I contacted them again asking when could a slot be made available and was told they would get back to me if a cancellation happened. This was on the 24th of January 2024. Today is the 12 Feb and I haven't heard anything from anyone. The scary part is that the diary is probably fully booked because so many people are having trouble using the app and are booking support calls. I was rather disappointed as I believed that the "Easy Ads" app was a good app and that I was doing something wrong and thus asked for help. Sadly it was not forthcoming. Anyway, I am now exploring alternative solutions. I've given these guys more than enough time and opportunity to assist me in getting their app to work. Moving forwards and onwards.
Developer reply ·
Hi Ascend Forex, Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced. It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution. Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times. Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app. Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion. I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process. As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at support@easyadsapp.com. Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support. Kindest regards, Maria Chanaoui Marketing & Communication Manager Easy Ads
Great App has Great Support from Ravi. Will upgrade within the next month.
Developer reply ·
Dear Ascend Forex Team, Thank you for your positive feedback! 🌟 We're thrilled to hear that you find our app great and that our team has provided you with excellent support. We truly appreciate your recognition of our team member. If you have any questions or need assistance as you consider upgrading or using more features, please feel free to reach out to us at support@makeprosimp.com. We're here to support you every step of the way. Thank you for choosing our app, and we look forward to serving you further! 😊 Best regards, The MakeProSimp Team
The Vitals App is nothing short of exceptional – a versatile hub that seamlessly integrates a multitude of apps within one platform. Its all-in-one approach simplifies the user experience, providing access to an array of functionalities without the clutter of multiple standalone apps. One of the standout features of the Vitals App is its user-friendly interface. Navigating through the various apps is a breeze, making it an ideal solution for users of all experience levels. The intuitive design ensures that even beginners can harness the full potential of the app without any steep learning curve. What sets the Vitals App apart is the incredible support they give. The team behind the app is not only responsive but also genuinely friendly and effective in providing solutions. In the fast-paced world of technology, having access to prompt and helpful support is a game-changer, and the Vitals App delivers on this front. Whether you're seeking productivity tools or utility apps for your Shopify Store, the Vitals App has it all under one roof. It streamlines your digital experience, eliminating the need to juggle between multiple applications. The convenience of having everything in one place is truly a time-saver. The Vitals App earns high marks for being a great app that combines convenience with functionality. Its user-friendly design, comprehensive app offerings, and responsive support make it a standout choice for anyone looking to add amazing apps to their Shopify Store. Dive into the Vitals App experience – where versatility meets ease of use.