Farmhouse Teas
United States
Reviews (10)
Great customer service able to help me with tailoring the way my app shows up for my customers and how they naturally use it. It keeps it simple and is so much better than Smile!
Horrible customer service, if you can call it that. It takes 24+ hours because they are in the UK and I'm in the US, for one. They have no one else offering help if not in UK hours. The general reply is that there is a video to figure it out, or it's Shopify's fault, and it doesn't do that. There is no willingness to help figure anything out, and the attitude is horrible. They do not serve the customer. It turns out it's not Shopify's fault - it's actually Seal's that doesn't work like they said it would. Don't bother. The price is pretty, but that's about it.
Developer reply ·
Hi, We’ve replied to each of your emails as quickly as possible, usually within a few hours, and almost always within 12 hours. While our goal is to respond to all inquiries within 24 hours, we typically reply much sooner. You’re absolutely right that we’re based in Europe, and we’re continuously working to improve our response times. In fact, we’re currently exploring options to expand our support team to the U.S. to make the experience even better. We’re sorry to hear that the app didn’t work as expected. From what I see, the problem was with how your invoicing app displays the subscription info on your packing slips. We have sent you an email about this, as we would love to learn more about what your packing slip app shared about this issue, so we can resolve this for you :) We look forward to your reply to our email and appreciate your patience and understanding :) Best Regards, Seal Subscriptions app team
The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.
Developer reply ·
Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the issue. I'll contact you directly to ensure this is fixed promptly. Olek - Tidio
It's free, so it's hard to complain. But it is very limited. The digital downloads do not deliver, and Shopify themselves recommended a different bundle app to me if I wanted the downloads attached. I'm trying a work around by making the downloads their products and then adding them to the bundle since the download has to be attached to an item and not a bundle. It's also one bundle and not something the customer can pick and choose from items. So if you are looking for a bundle, this is not the one for you. It really helps us with inventory management vs when we tried to physically manage bundles on our end. ***updated - the workaround for the digital items worked in theory, but now the free digital items show as if the customer is charged for them, creating customer service issues. You get what you pay for, and the service by Shopify for this app might as well be nonexistent. Don't waste your time here find something good that actually works like it should.
Great customer service, quick set up and help getting everything in order and moved from our old review app that is closing down.
Software works well but wasn't happy when they went from FREE to $200 a month. The team was avid about working with me to discount my particular account after having a free version for so long. I'm thankful for the dedicated customer service and adjustments. I'm looking forward to see how it functions with new features.
Developer reply ·
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on. Cheers Joana - The Smile Team
We came from an ecommerce that didn't have ANY options for out of stock notification. This is a life saver for our business. I was just sitting here thinking how grateful we are for Restock Alerts. It helps us know when our inventory is out and what we need to be processing along with what our customers are wanting. We have seasonal items listed and keep a restock list for when they are back in season. It lets us know when customers are ready for that seasonal item and when to start processing again along with how much to process.
I got help today with webgility connecting with quickbooks. Nikhlesh helped me out with a screen share and worked out my problems with the settings on webgility. He did a great job and everything looks to be working now. Thank you!
