Valley Direct Foods

An update: We have yet to use the app again, but based on the customer service experience I just had I have faith that the new team members behind the app are WAY better. I, like many others, receive many emails in a day. Often, emails from Apps I do not use/no longer use tend to get ignored. The team, specifically Volha, went as far as to send me flowers to show they really wanted a chance to improve on my experience. I have never had another company do that, and it genuinely showed me they are committed to trying to work with me on fixing the experience. From just that reason alone, my review went from 2-4. We attempted to use this to help us with Bottle Deposits and Recycling Fees. When I noticed that the fees were not applying properly, I reached out to support. The original response was very dismissive and unhelpful, and said the missing fees were not something that could be changed. This left us with a huge gap in being able to correctly use fees, and led us to move on to a different app.

Easy to set up, and the support team is awesome! Abby and Andrew were super quick to help fix an issue we found and were so friendly!

*editing the review to reflect the final outcome and thoughts! Original review below updated* To anyone reading this who hasn't installed the app, please take the negative reviews lightly! Many of us came and reviewed right when the switch happened with a lot of frustration! The templates from the legacy app (no shade at all to the team who had it, the templates were lovely and I am sure they did the best they could with the tools they had at the time!) are very code-heavy, and a lot of that code is no longer needed in the new app. If you do not have a pre-existing template, this app will be great for you! To those reading this who are frustrated by the issues, bugs, etc involved with the switch, please trust me when I say I was in your shoes! But please trust me when I say that this switch is better in the long run, and the team at Shopify will help you! They helped me, and Mike P. was able to get my templates working again. After getting support from the team at Shopify, I have completely changed my mind about this app. The transition was difficult, but after talking with the team and seeing the fix they did to get my template to work, it really just came down to the amount of code that is no longer needed that caused the issue! From what I can see, this version of the printer app operates on a more efficient level of coding. To the point that I feel confident with my minimal level of liquid that I could go in and update the templates (if not make my own!) On the previous app, the code was very complicated and hard to look through, but they have truly made it a lot easier! I feel that as long as people are willing to work with the team at Shopify to get their templates moved over, the new app will be a great option moving forward! --ORIGINAL REVIEW BELOW-- At the moment if I could rate 0 I would. I will give 1 star to the friendly Shopify agents who are probably getting bombarded by requests from this. This app is not user-friendly. At all. It has less functionality, if you don't know code at all, good luck. Even if you just copy the entirety of the code on your old template and paste it in, it doesn't work. When you do reach out for help, you are asked to look for lines in the code yourself which, thankfully I have a little knowledge in, but I can't imagine having to try and do that when you don't know code. I was also told I may need to get a Shopify Expert to look into the code, to which I said no. I am not going to pay someone to help me fix something that isn't broken so I can migrate to an app you are forcing us to move to. Shopify is a great platform, and I am hoping they will make some SERIOUS improvements to this Order Printer soon because as of right now I stand with all the other 1 star reviews.

Edited/Updated: Had to come back just to again say how amazing this app and team are. The amount of work they do plus the support they give to their users is incredible. When I started using the app, I was very new to marketing, and through all of their resources and help, we have been able to grow our subscriber list and increase sales! I definitely recommend Seguno. One of the best apps and teams on the Shopify Apps store hands down! Easy to use, amazing team, and just a great user experience! They are very focused on helping make sure you can succeed with their app and offer tons of help to do so, including webinars that discuss marketing tips and tricks! Plus, I love that it integrates with Canva and saves me a step of importing my designs into my email! Very much recommend this app!

Another FANTASTIC App by the team at Seguno! (if you haven't checked out their other apps, go do it!) Easy to use and lots of tips to get you started! The team is super helpful and responsive, and we have had a large uptick in our Subscriber count since using this app! Thank you so much Seguno!

The whole team has been a pleasure to work with! I have mainly spoken with Guy and Tal, and both are very friendly and responsive! Whenever we had any issues or needed help, they were always there and able to get it fixed or show us how to do it quickly! We switched over to them from another company and it has been amazing! They even did a custom job for us to help the app work even better for us. I very much recommend this app to businesses large and small!

We have used this app to help us optimize our images, and help improve many aspects of our site. The app is very easy to use, and the customer support is quick, friendly, and helpful! Highly recommend this app!

The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order

Fantastic app! Works very well, and the support is very quick to help! Most recently had an experience with Alex where they went above and beyond to help us with our problem. 100% recommend this app!

Very friendly and quick support and the app works really well! Easily lets you manage multiple discounts for certain periods of time, very easy to learn and use.

I have used this app to make multiple pages and the staff is always super kind and helpful! I strongly recommend them for making any custom pages!

The experience of launching our app has been absolutely wonderful, The response, Service and even the how to guides are 1st class. It is truly like having an extra hand. Very Little technical knowledge required. I am glad we found Shopney!