Gnomo®
Chile
Reviews (9)
I recently experienced a serious issue on my website where the checkout button was unexpectedly redirecting customers to an external URL. After investigating the issue, Shopify Support informed me that the root cause was a security vulnerability related to this app. I immediately uninstalled it, and we haven't experienced any further redirects since then. Unfortunately, after this experience, I no longer feel comfortable using or recommending this app. Hope my experience helps new merchants to consider this before installing it.
Developer reply ·
I'm sincerely sorry about the issue. We fixed it within two hours of the first report, resolved the underlying cause the same day, and reported the incident to Shopify. We also worked with an external security company to complete a security review and penetration test. Based on that review, the app is safe to use. Zydrunas
I'm really grateful for the quick response and willingness to help me with all my questions. Their support team is always ready to assist, making everything easier. The app works perfectly, highly recommended!
Developer reply ·
Hi, Thanks for your awesome feedback, warm words, and recommendation! It was a pleasure to assist you! Should you need additional help, just contact our 24/7 support. We are always nearby to assist. Best regards, The NexusMedia team.
I recommend! Excellent customer service. The team responded quickly whenever I needed help setting up the integration.
Really good and the support team is great and very quick!
Developer reply ·
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there. Wish your business all good!
Since they include brevo the plans are incredibly expensive, PushOwls was good, why push to pay for emails if we don't need them? Just looking for an alternative.
I had a specific request regarding the PreOrder Wolf app for my store, and Eva from the support team handled it wonderfully! I wanted to change the default message that appeared when customers added a pre-order product to their cart. Instead of the generic "Type: Preorder" message, I wanted a more detailed and personalized message in Spanish, letting customers know when their entire order would be shipped if it included pre-order products. Eva responded promptly to my query and worked closely with the team to make the necessary changes. She kept me updated and reassured me that the team was working on my request. Soon after, I received an email confirming that the update had been made. When I checked the app, the new message was exactly as I had requested
Great app and support, I would definatelly recommend it! it's a huge help for customers and warehouse control.
App is good, but customer service is pretty bad. I had spent more than 1 months just trying to solve an issue.
Developer reply ·
We’re very sorry that the installation process and support experience fell so far short of expectations. The app has since been acquired and is now under new management. We have updated and simplified the installation workflow and made significant improvements to customer support. We understand why you were frustrated, and we would appreciate the opportunity to provide a much better experience. If you’re willing to try the app again, please contact our support team and we’ll personally help ensure it is installed and working correctly.
