GIANNOPOULOS.GR
Greece
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Reviews (8)
Great App. And even greater support.
Seems like the app keeps having new and more complicated issues, as the years pass. We have been using it since 2014, when back then everything used to work fine. Every update that added, just keeps creating issues that support seems unable to resolve. WELL DEAR DEVELOPER, Thank you for your kind reply and attention, but it seems that your team is unable after 7 weeks and 72 emails to solve the problem. Instead i have to endure talking to 7 different people "BEACUSE THEIR SHIFT IS OVER", AND EACH ONE sends me a 10page guideline to read. I would suggest either get a tech guy who understands to solve the problem or inform us that you are unable to fix the app. Again its a pitty after 10 years of using the app, each year you manage to degrade it with your updates. Update 6 Mar 2024: After 7 weeks you still haven't managed to resolve the problem, leaving us without any email communication with our clients.
Developer reply ·
Hello! Thank you for your ongoing commitment to Omnisend, and we truly appreciate your detailed feedback. We recognize the frustration caused by communicating with multiple team members, especially after you've been working closely with one dedicated representative. Your loyalty and the decade-long partnership with Omnisend are highly valued, and we regret any inconvenience this situation has caused. We assure you that your case is receiving focused attention from our dedicated representative, who is well-acquainted with the context of your issue. In the spirit of collaboration, we kindly request your continued cooperation as we work towards finding a solution. Your insights are invaluable in guiding our efforts to enhance your experience. If there are specific details or information you can share that might expedite the resolution, we would be grateful. We remain committed to improving the app and ensuring your satisfaction. Thank you for your understanding and cooperation as we strive to address your concerns.
We installed this App recently. The app its straight forward and easy to use. Support stands out, with fast, smart and very efficient support from David. That alone is worth trying this app! Support is 100%
The app is good and integration is pretty good too. Need more features to give freedom to the user and flexibility for collections sorting. Needs also a better pricing plan. Definitely.
Excellent Product, and most important Excellent Support. This is a must app for every successful business. The capabilities of this app are truly amazing and it offers deep customisation. 100% suggested and most importantly 100% secure. This app will NOT mess up your settings or theme and is backed up, by a very serious and responsible developer who offers outstanding help and support. Thank you for your Excellent help and assistance you have provided and continue to offer us.
Great App, its a very nice addition. The support staff is great and very helpful!!
Great App. !!! Very fast and effective support. This is a must have TOTALLY FREE and seamlesly working in a few minutes. Thank you guys for offering this app for FREE. I wish i had seen this one earlier. We wish to point out the most important feature of this application. It has a true 5 STAR support team backing it up and thats a very precise statement. They know their part and how to do it. Keep it up !
Great APP!!! Incredible you guys are fantastic. Cant believe you finally made it and added Taxidromiki. You are really amazing for working so hard on a free app. This is a must-app for every shop owner.
