Gentle Moose

Absolutely awesome. I can't tell you how many apps Ive tried where I could not change the background colour of the widget. OMG! Anyway, this one works amazing and their customer service is epic! I wish more people knew about this app. They are new, but they are going to be #1 soon!

TERRIBLE! I have just spent 2 hours trying to get this to work. Shopify support has no clue what they are doing. The widget will NOT embed onto our store. I've tried everything! Hours and hours wasted.

THE WORST. This app mis an absolute nightmare!! It is so time consuming and frustrating. I don't have an hour to sit in front of the computer and add all of the things to customer profiles! It also took forever to add products. There should just be an "ADD ALL" to the subscription. They should be able to change and add everything in their own accounts by default. Why am I adding that? My God... how do i get my 45 minutes back?

Amazing app and staff! You have a problem? THEY ARE ON IT! But I'll tell you right now, there are not very many problems. We have issues with the couriers not picking up on time but that has nothing to do with Clickship. I send them and email with any issues and they take care of it immediately. I don't have to contact the couriers individually. Suzanne from Feightcom (same company) actually called me to introduce herself. Any problems, I can call her directly. Amazing service!! The shipping is so easy too. Everything is seamless with our Shopify store. The integrations is so good. As soon as I print the label, our Shopify store marks it as fulfilled. There are a few bugs with the cancellation of a label sometimes. A pop-up says it's not working and to contact tech but once I do, they take care of it right away. They save us an average of about $5 on each shipment. Some are $10 difference!!

The worst system I've ever used. I can't even ship anything. I import my shipments and I can't click on it and ship it. I click on the order ID and it just takes be to my website. So dumb. Way too confusing. I'll just go back to Clickship. WAY simpler. And notice, NO RESPONSE from app developers. Wow.

Well here we are.... I sent a message 4 hours ago - NOTHING. No message, no email. They say they will respond within 1 minute. There isn't even a video to show you how to set up your variant options. Not impressed.

Pretty awful. Things were going okay in the beginning and then ll of a sudden, the selections were not being sent to us. Our customers were selecting their scents but the Globo app was not operating properly and we were getting no selections. We thought our customers wanted us to pick so we randomly sent them selections. Oops! Now we are having to refund people. Not good. They claim it's because of another app we use but it was working fine for 6 months. We will be deleting this ASAP.

Horrible, money hungry company. If you don't pay up front, you get no support whatsoever. I can't even ask support a question until I hand them over my money. Sickening. Integration was not seamless at all either. Took forever and then they said our industry was prohibited when we tried to set up SMS. WHAT?? Natural Skincare?? WOW.

Definitely not happy. Google uses WAY TOO MANY automated admins where they don't actually check your products. We have face oil that is organic and all natural yet they continually reject it as a medical product. We make no claims or have any medicinal ingredients in it. Also our tooth powder and many other things like our 2 & 3 packs of natural deodorant. They approve the 1 deodorant option but not multiples??? Huh? So unprofessional. Get real PEOPLE working on these issues! And they also won't take down fraudulent reviews from people that have never used our products. These are disgruntled humans that had a back and forth conversation with us and they didn't like our response. That's life, get over it. Sometimes people are not going to agree with you! But they put up a 1 star google review because they are babies. Reviews are for the PRODUCTS or SERVICES which an argument from some person online is NOT service. Service only comes into play if they are a buying customer. These fraudulent reviews should NOT be allowed!! Disgraceful.

It's good but not very customizable. You can't move it to where you want it on the screen and I can't find where to change the instant answers.

I'm pretty happy with it so far. There's things I like, things I don't like. I don't like the fact that I can't put a photo in the subscribe pop up. The generic ones are pretty ugly IMO. I don't like how when you create 2 different bundle spend upsells, the system goes to the lower one only and won't show both. I would like to see the first one give 10% off if our customers get to $150 and then once they hit that spend, another pop up should prompt them to get up to our 15% off bundle spend of $250. I also find the email service very expensive at $300/month. That's insane.

I like that it's free. When you are running a company all it does is cost you money so to save in some areas is great. It works great but it's not seamless. We can only send out about 900 emails at a time. For some reason we get a glitch every time if we try to send to all 4,000 subscribers. The emails could be fancier too. They are pretty boring but it still works fine.

You don't allow your customers to reply or or edit our previous replies unless we pay even more than we are already paying. Not a great experience. We don't like to be nickeled and dimed at every turn. Sad really.