UXO Supplements
United States
Reviews (9)
Enhencer is a waste of money. They kept telling me they needed to try new audiences and needed time to optimize the ad campaigns. We gave them in total 8 months of time. They never scaled our ads as they claimed they could. At the end, we told them we were not happy with the performance and had just been billed for another month. They did not refund us, and stopped working the ads altogether. Delivering no services that were paid for. Ultimately, I guess the last month wasn’t a total loss, because we avoided draining more money into wasted ad spend. The other 5 star reviews you read on here are more than likely forced reviews from them. Our rep had us leave them a 5 star review while he waited for us on a zoom call one meeting. Even had me mention him by name to let the Enhencer team know how good he was doing. It’s good that Shopify allows these reviews to be edited. If you are planning on running Facebook ads. Do yourself a favor watch YouTube tutorials and do it yourself. You will save money and a headache. Update: they reached out to me and told me they would refund my last month since we did not provide any services. I said I appreciated that gesture and would update the review accordingly. Unfortunately, they did not keep their word and no refund was ever given. Again, don't trust them.
Developer reply ·
Hi UXO Supplements, Thank you for sharing such a detailed account of your experience. We take feedback like this with the utmost seriousness, as it deeply concerns us to hear that you feel let down after an eight-month partnership. Our goal is always to help brands scale their Facebook Ads and Google Ads through consistent testing and optimization. We understand that after eight months, the expectation for growth is high, and we are truly sorry that the results did not align with your business objectives during that time. Regarding your comments on our review process, we value transparency and genuine feedback above all else. We strive to build partnerships based on trust, and it is never our intention for a client to feel pressured. We will be looking into this internally to ensure our team’s interactions remain strictly professional and supportive. Please reach us directly so we can personally oversee the status of your refund and ensure this is resolved once and for all. We value the time you spent with us and want to make this right.
Kevin with their support staff was amazing at getting issues resolved in a timely manner.
Developer reply ·
Dear UXO Supplements Store Owner, We sincerely apologize for the inconvenience you experienced with our app, especially during such a critical time as Memorial Day weekend. We understand how frustrating this situation must have been for you. I wanted to let you know that our support team has already reached out to you via email to address this issue further. We are committed to resolving this and ensuring that you receive the support you need. Again, we are very sorry for the disruption and any impact it had on your store. Your feedback is important to us, and we are working diligently to prevent such issues in the future. Thank you for your understanding. Best regards, Avada Support Team
Amazing app, and the support is amazing!
amazing app. They are great to work with!
Developer reply ·
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
Amazing support. Always quick and efficient with resolving our issues. Top notch subscription service.
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Amazing product. Allows us to better tell our story and convert to direct sales. The support team has been amazing with helping us resolve any issues we have had with the platform! Would recommend 100%!!!
Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have went to shipstation. Have not had an issue with them. In fact they offer more shipping options that Shippo did not, which saves me more money in the long run. Shippo . . . I hope you guys can figure out some better IT support. A small medium business cannot operate if your shipping software does not work for over a month.
Developer reply ·
Hello, Thank you for leaving this feedback and we're very sorry to hear your issue is not resolved. We see you're working with one of our Team Leads, Jazmine, and she has been working with our engineers to find the root cause of this issue. Unfortunately, troubleshooting can take time as we do need additional information from customers when follow-up questions arise. That said, we absolutely understand needing your orders to import and this is a high priority for us. We will continue to work with our engineering team and Jazmine will reach out to you with any new updates. We hope we can win you back when this is completely resolved. Thank you, Shippo Support
Customer service is amazing. They were on top of my issue and had a resolution within minutes. Thank you for a great product.
good app thus far. Will update after I give it time to capture new revenue. Have not seen business impact as of yet.
Developer reply ·
Thank you for your 5 stars feedback 🙏
