← Merchants

Radlmann Family Ranch & Highlands Spring Farm

United States

Reviews (10)

★★★★★
Shopify

The app itself is good, lots of sections to choose from and they charge one time fee instead of monthly. But the customer service is horrible. I emailed about two bugs and the responses were extremely slow, and they didn't even bother to read my emails . After two weeks of emailing them about the bugs, they are still not fixed. So I'm giving up and switching to the other app.

Developer reply ·

Hi Annie, We have answered all your emails and had a 2 day break during Christmas holidays. The section is working but was hidden through theme editor. That is why you could not see it.

on Section Store: Theme Sections · About 1 month using the app
★★★★★
Shopify

This app is simple to use , bug free and have all the features I need. The developer is very helpful. No complaints, highly recommend!

on Back In Stock,Notify Me: Kbite · 16 days using the app
★★★★★
Shopify

This filter and search app work so much better than the shopify original one! It has all the features I need, especially filter by tags. I couldn't get it to work with the shopify one so I switched to this one. The customer support was very helpful and added the customization I requested for me. Highly recommend!

on XCloud Search & Product Filter · 4 months using the app
★★★★★
Shopify

I've been searching for a good booking app for long time and almost gave up, until I found this app. It 's the MOST comprehensive appointment and hotel booking app out there. They have every single feature you can think of and didn't think of, and it's bug free. Since it's such a complex app, it took me some time to figure out how to use it and try to understand every setting. The support was super helpful and patient answering my questions, and implemented my customized requests. If you need a booking app, this is the one.

Developer reply ·

We're happy to hear that you're enjoying our app and that you're happy with our support. Thank you for your great review!

on BTA Appointment Booking App · About 1 month using the app
★★★★★
Shopify

Great app, works well and the customer support was very helpful and responsive. I need to hide the top bar on the password page and they came up with a solution for me. Highly recommend !

Developer reply ·

Thank you for your review! 🖤 It was a pleasure assisting you! If you ever need any support - don't hesitate to contact us. Zydrunas

on Essential Free Shipping Bar · About 1 month using the app
★★★★★
Shopify

I would give zero start if I could, I wasted a whole afternoon on this app and the entire mega menu just disappeared by itself without me clicking on anything. And I had to spend so much time building it because the save button doesn't work, it works sometimes but most of time the setting just revert back by itself after saving. I'm a software engineer and never saw an app horrible like this.

Developer reply ·

Hi, I'm really sorry you feel so disappointed by the experience with our app.
 This is not the experience we want to deliver and we tried to make it right and investigate the issue, but you've already uninstalled our app. The only thing I can think of is that you worked on creating the menu, but never saved the menu during the process and got disconnected from the server. Again, I'm so sorry the experience with our app was not what you expected.

on Buddha Mega Menu & Navigation · 20 days using the app
★★★★★
Shopify

What a great app for customer account portal. They have all the features I need, with multiple apps in one. And they charge you based on what feature you want in the ala carte style which I really like. The developer even implemented some customized feature for me. Highly recommend !

Developer reply ·

Thanks so much for your review!

on Froonze VIP Loyalty & Wishlist · About 9 hours using the app
★★★★★
Shopify

This is the most cost effective and robust loyalty and referral app I've come across. They have all the features I need and the customer support was super responsive and patient with my questions. Other similar apps charge a lot more with similar features. And it's totally bug free. Highly recommend!

Developer reply ·

Thank you for sharing your positive experience with this loyalty and referral app. It's great to hear that you found it cost effective and robust, with all the features you needed. The customer support team's responsiveness and patience is also a big plus. It's good to know that this app is bug-free and highly recommended. - Sophie🌻

on CWILL Loyalty & Referrals · About 3 hours using the app
★★★★★
Shopify

Update: Since now they have fixed the issue for me. I'm updating my review. I hope they could do a better job communicating but they did fix the issue for me. This has to be the worst app ever. The major issue is the developer is impossible to communicate with. They said they can't have a cancel button for the popup, so you have to save your gift option, you can't close the window without saving. How ridiculous. Then I sent them the screenshots over and over again telling them there should a cancel button, they JUST don't get what I mean, or they pretend they didn't see it or something. They are totally lacking both communication skill and technical skills. Avoid at all cost.

Developer reply ·

Hi there, Thanks for leaving a review on our app, reviews help us improve our app and service for the benefit of our users :-) You have requested a UI feature that was not supported by our app's current features. Our support representative have explained to you that our dev team will be able to further assist you with that customized implementation, and indeed after a few hours that implementation was successfully deployed for your store. We have emailed you back after the implementation has been deployed, but still haven't heard back. Thanks again and have a great rest of your day! I've tried to email you but never heard back - I am waiting for your reply :-) Thanks -Shahar

on Super: Gift Wrap, Gift Message · 20 days using the app
★★★★★
Shopify

This app not only works great but they went ahead and implemented a feature I requested. Now they are the best post purchase upsell app out there with the added feature. The customer service and the developers were both very patient and handled all my requests nicely. Highly recommend.

Developer reply ·

We are so grateful for your feedback. Feel free to contact us, our team is always at your service.

on Post Purchase Upsell—ReSell · 19 days using the app