bamtoo
Germany
Reviews (13)
Great App with good pricing, always improving features and good support
Great Pricing, Integrations and customizability
Frank helped us out very well!
Wer eine verlässliche & seriöse Buchhaltungslösung sucht, ist hier falsch. Die App trennt teilweise einfach die Verbindung - ein nachträglicher Import schlägt fehl, auch wenn man verzweifelt für 100€ das Import Add-On dazubucht. Es funktioniert nichts. Wir haben tausende fehlende oder fehlerhafte Belege, Gutschriften und Transaktionen. Fehlerbeschreibung "Unknown Error". Immer wieder hat die App in der Vergangenheit Probleme gemacht, immer mussten wir tagelang, teils wochenlang händisch alles ausbessern. Wir raten jedem Unternehmen, egal ob klein oder groß, dringend von dieser App ab. Schade.
Easy to set up and works great!
really unclear pricing structure therefore charged way too much and support is also no help
Developer reply ·
Hey there Bamtoo, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversion, and encourage repeat purchases. I see that we've reached out to you previously to propose resolutions to your inquiries- and I’ve gone ahead and reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara from the Loox team
Do not recommend, beware of extremely high extra hidden costs. App is working okay, but we had a uplift in sales for 2 months, which is why we were charged QUADRUPLE the amount we pay for our subscription PLUS the subscription fee. We did not get any notification that the orders will now cost something. Other Apps handle this differently which is why we will switch to an app that is more transparent. Also support did nothing, to compensate us, even though we upgraded to a higher plan.
Developer reply ·
Dear bamtoo store admin, We have noticed that you have uninstalled our application, and we regard your departure as a significant loss. I would like to follow up on our previous efforts to resolve the unexpected extra charge, as we have not yet received a response. Please note that our compensation offers remain available, and we would be pleased to discuss them with you at your convenience. Regarding your feedback: - "App is working okay." –> We appreciate your positive comment and are committed to maintaining a high-quality user experience. - "We did not get any notification about additional charges." –> This information is displayed on the pricing plan, and we request your approval during the installation process. We acknowledge your feedback and are planning to implement additional notifications regarding quota changes to further enhance communication. - "Support didn’t do anything to compensate us after upgrading." –> We have made multiple attempts to address this concern, including reaching out to discuss the matter with our billing team. We hope this provides clarification and encourages you to reconsider the overall value and quality of our app. Sincerely, Grace TrueProfit Team
great app. works perfect, easy to use. Also its possible to make discount offers. Nothing to complain
The app is great overall and support has been incredibly helpful. The dashboard is pretty stuffed, and it can take a bit of time to get used to it. We have only tried the LiveChat and Support, not the add-on yet, but the features of the helpdesk are amazing and in the future we will definitely take advantage of that to reduce the customer contact impact. We also tried Crisp and Gorgias already, they were both not good for us. But this we recommend 10/10 :)
Just what I was looking for. Other apps place their own cart button but this one is sleek and suits my brand perfectly. It is easy to set up too and support ist great. Def recommend!!
Really the only app that we found that does this so comfortably. You can also edit the CSS to make it fit your shop. Also, when we wanted some help with the position, we got a response and solution in just a matter of minutes from Ralph. Really appreciate it and the app is awesome and does what its supposed to. Maybe some more preset icons would be cool in the future.
Die App ist sehr einfach zu installieren und der Support hat bei meinen Fragen sofort weitergeholfen
great support, Monika helped me out a lot. The UGC feature is very handy and for small shops its a great integration
