Roeda
United States
Reviews (8)
Moast has been a wonderful new addition to our store! I'm so pleased to get more use out of the videos that we already put so much effort into. Mark was so helpful in setting up our widgets on the homepage. I love that I can also add them into product pages via tagged products.
App is easy to use, and support was very helpful! Ian helped me customize a product page to solve a problem I've had for years. Thank you!
Smile has been a great loyalty program for our customers for the last 3 years! We have enjoyed the customizable features and fantastic support.
Developer reply ·
Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨
We've been using the app for almost a month, and have brought in over $700 with just activating the default settings. Lee-ann has been amazing with helping us set up and troubleshoot. Thanks for the quick and knowledgeable assistance!
Developer reply ·
Thank you for your great feedback🙏 Our support team is always ready to help, day or night😎
I am surprised that there are so many good reviews, as I had an awful experience using this app. The custom incentive function is broken, so I can't reward customers with points from our rewards app (Smile) that is integrated with Fera. I've been emailing their team for weeks, get a lousy response with no helpful information on expected timelines from their engineers, thank them for their "update", and then don't hear from them for a week until I circle back to them for an update. I've become straightforward in my requests to get actual time estimates and have been ignored. Very disappointed. Uninstalled Fera and am moving forward with a different app.
Developer reply ·
I'm sincerely sorry for the trouble! There was, in-fact, no bug here, but rather just a rare miscommunication between our engineering team and our support team which resulted in your delayed resolution. The issue stemmed from our new loyalty app support for review submission rewards (Joy loyalty, Bon loyalty and more) so you’re not stuck to 1 loyalty app. In doing so we added some confusion about how our Smile loyalty integration is configured. The engineering team was working on some UI improvements that created the confusion for you in the first place which took a few weeks to complete, but that should not have delayed letting you know how to continue with our partner Smile.io without problem. I sent you an email before seeing this review about how we're going to DO BETTER for all merchants in the future to prevent further communications and how we're going to COMPENSATE you for the troubles. Again, I am incredibly sorry for the miscommunication! We will do better moving forward - I promise!! - Jay (CEO)
Works as advertised! Support is quick to respond and fix any issues or customize the look of the buttons.
Developer reply ·
Roeda, Thank you so much for taking the time to leave an excellent rating! We really appreciate your kind words. 😊
This app works great for custom pages, and the support is next level! They are quick and helpful whenever I run into an issue.
Developer reply ·
Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team. Happy Selling!
DooFinder has been a massive improvement in our search bar. It provides great image-based results, with lots of suggestions to help customers find what they are looking for. I use the stats on what customers are looking for to quickly improve listings and information, as well as what new items to add. The staff at DooFinder were extremely helpful and trained me on using the app. Rocco went above and beyond to make sure we were set up for success!
