Monaco Jewelers
United States
Reviews (9)
We have encountered numerous problems with the latest version of your application. The previous version functioned exceptionally well. The current update has made it overly complex and significantly challenging for users. Additionally, over the past two days, we have experienced an issue with your app failing to display our eBay products in the bulk section. I have communicated regarding the ERROR we are receiving, yet no one has responded to us.
Developer reply ·
Thanks for your review! We're so glad this has been successful for you, and happy our support team has made this all possible! Please reach out anytime! Nikki
Update: They reply once and ask you to rephrase your question, and never bother replying back. You need better support people! Nilesh Bhambhani is not replying back, can you get us someone that can help fix the errors? Ticket# 567698 Previous Feedback: Way too many errors with this app. You can actually drop way down on Google shopping if you're not careful using this app. Our ads dropped way below our competitors because of the errors. We contacted this company several times about the same errors, and it's a constant run around of nothing getting done. It's been several months now. We just wish they would help us fix the errors.
Developer reply ·
Dear Merchant, We apologize for the errors you are experiencing with our app. We know how important it is to have a high-performing product feed for Google Shopping. We are committed to helping you fix the errors and boost your Google Shopping results. We have checked your case and we found that most of the errors/warnings are due to selling pre-owned (used) products, which are not allowed for Buy on Google Listings. This causes your products to be disapproved for this destination, but they should still be active for Shopping Ads. To solve this issue, we suggest you exclude your products from Buy on Google from our app. Alternatively, you can disable the Buy on Google program from your Google Merchant Center, which will be discontinued by Google in September 2023 anyway. Another error/warning related to product condition can be fixed by correcting the structured data markup for your online store. This requires some technical skills, so you may need to hire a developer to do it for you. If you don't have a developer, we can offer you our tech support team to help you with that. We have explained these solutions to you via email, and we have also sent you detailed guides and tutorials on how to use our app to fix the errors. We have also invited you to a Google Meet Call where we can show you how to fix the issue together via screen sharing. Alternatively, we have asked you to grant us access to your accounts so we can fix it for you. However, we have not received any response or confirmation from you regarding these options. As a result, the errors remain in your Google Merchant Center account. We urge you to take action and use our app to resolve the errors as soon as possible. We are always here to support you and guide you through the process. Please contact us at support@simprosys.com if you have any questions or doubts. We appreciate your cooperation and patience. Thank you for choosing Simprosys Google Shopping Feed App. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia
This application is excellent for enhancing many of our products that require slight adjustments. Thank you. We did encounter a "Internal Server Error." After reaching out regarding the problem, they successfully resolved the issue.
Very easy to use. The best app we found to Bulk Delete Products that are out of stock and clogging us space on our website. Well Done!
Developer reply ·
Thank you for your positive feedback! We're happy to hear that you found our app easy to use and helpful for bulk deleting out-of-stock products. Your support motivates us to keep improving. If you have any suggestions or need assistance, please don't hesitate to reach out. Well done on keeping your website clutter-free! 💎
The response time from the support team in India is excessively long. Every day, valuable time is wasted on a single sentence, with constant back and forth replies. It would be greatly appreciated if you could align with the U.S. time zone to ensure that your customers do not have to wait an entire day for an unhelpful reply. It has been a whole week since we installed your app, and yet you have not assisted us in setting up the FTP, despite our continuous requests for the past week!
Developer reply ·
We sincerely apologize for the frustration you experienced with our support team's response time and the difficulties you faced setting up the FTP server. We understand your disappointment with the lack of immediate chat support and the delay in receiving assistance. We acknowledge your point regarding time zone differences and the inconvenience it caused. We are actively working on improving our support availability to better serve customers across various time zones. While we sent an email from support@webttoffee.com on May 20th to offer assistance, we haven't received a response yet. It's possible the email might not have reached your inbox due to potential spam filters or other technical reasons. To ensure you receive our support, we'd like to follow up and offer further assistance with setting up the FTP server. Could you please get in touch with our support team via support@webttoffee.com or check for an existing email from this address and connect with us so that we can help you solve this issue? We value your feedback and appreciate your patience. We're committed to providing a better experience for all our customers.
Your new update ruined our saved template!
Developer reply ·
Hi. Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
Wonderful app that goes great with any shopify store. This app sure helps stores get additional leads that other wise would go to waste. Try it. It's well worth the investment. I did also have special requests, and that was handled quickly. UPDATE: After a few months of use, we have seen our sales increase by 20% - Extremely satisfied with the functionality and user friendliness of this application. Thank you for the wonderful app!
The 5,000 page views is nothing for an average website at $12.99 per month. You should increase the page view to accommodate medium size websites. The 5,000 page views is less than a week, sometimes even just a few days, and then your app goes down withing that time frame. Please don't mention to upgrade, because luring vendors in at $12.99 and then having them pay $79.99 is insane after having us spend time setting things up.
Developer reply ·
Hi, we are very transparent with our pricing on the Shopify app store and our own pricing page. We do not 'lure' in merchants. We can also create custom plans to accomodate any merchant's unique situation. You can re-install our app if you wish (and keep your current settings) and we can work to create a custom plan that fits your needs. (for other merchants we don't only have 2 plans and immediately require mid size websites to pay $79.99. We also have a mid price range of $29.99 and custom plans are available as mentioned). You can save 30% by paying yearly. We also give 20% extra visits every month for free. We wish you the best with your online store.
What. $12.99 per month and they set a limit on how many impressions there are on your website? Then they tell you to upgrade.
