Original Garage Moto
Canada
Reviews (12)
Support is sharp, fast, and highly responsive. The team was able to adapt the app quickly to fit our needs, which is a big plus. Setup was straightforward and easy to get running. The only limitation on our end is the lack of manual control in certain areas. We currently have to rely on AI for some elements that would benefit from direct customization — for example, variant color selectors in the cross-sell module are limited to basic colors, with no option to adjust their appearance. But the team removed the color icons to leave only the text, wich works. Aside from that, it’s a solid app and performs well overall. Would definitely be a 5★ with a bit more manual flexibility.
The app is just what we needed. Giving the opportunity to create shopify functions without the hassle of having to code. They are super responsive and helped me create a discount that wasn't available when we installed the app. Also, they guided us on how to create another discount. If you are looking for an app that applies discounts at the checkout without having to rely on widgets, this is your app. 10/10 would recommand.
The team is prompt and effective to fix issues, and even catch some that i haven't thought about. Great app that works well for those in need of a pre order app, on both B2C & B2B plateforms.
As a business owner, I rely on tools like Vitals to run my promotions smoothly, especially during peak sales events like Black Friday and Christmas. Unfortunately, this app works like the flip of a coin—it’s completely unreliable. During the biggest marketing event of the year, our Buy X, Get Y and bundle promotions failed miserably. Discounts were inconsistently applied, leaving us to manually adjust orders, which cost us over AT LEAST $15,000 in lost sales and additional staffing costs to fix the mess. Worse, their "support" was nonexistent when we needed it most. If you’re looking for an app to automate your promotions, don’t trust Vitals. You’ll lose money and spend more time fixing their errors than actually running your business. For entrepreneurs who can’t afford downtime or lost revenue, I strongly recommend looking elsewhere.
Developer reply ·
Thank you for your feedback! We understand how important this is for your business, especially with customized international pricing. While this can sometimes lead to complexities, we’re actively working on improvements to better support these scenarios. We’ve also sent you an email with additional details and are here to assist further if needed.
works well, but the fact that the cxutsomer has to go through a BNundle builder instead of just adding products to the cart is an extra non necessary step and unfortunately not a process we are willing to implement.
The app works well, and as soon as we have any questions, the app team is quick on problem solving. They've went out of their scope to allow us to sync one particular customer, in adition to giving us the answer to our problem. If you need to syncronise your inventory to your dealers/dropshippers, I higly suggest you to try this app.
Developer reply ·
Thank you for the great feedback! We're pleased to hear that the app works well for you and that our team was quick to resolve your issues, even going the extra mile. We appreciate your recommendation for syncing inventory with dealers and dropshippers! 😊🤩💕
Superior Support Experience Compared to Shopify I've found that the support provided by this third-party app surpasses that of Shopify itself. Whenever we encounter issues with shipping, typically due to our own actions, their team responds to our support inquiries with impressive speed. They have consistently resolved issues in under 30 minutes. In contrast, Shopify's support kept us on the chat over an hour, repeated questioning, and unnecessary escalations. Interestingly, with the same information provided to Shopify (and without the need for additional screenshots or screen recordings that Shopify frequently requested), the Intuitive team swiftly addressed and fixed the issue in less than 30 minutes. We have been utilizing this app to calculate real-time shipping rates using our carrier accounts, and its performance has been outstanding. The app's functionality is reliable and efficient, making it a valuable asset for our shipping operations.
Developer reply ·
Thank you so much for the kind words! We are so glad to hear that you're getting prompt, effective support when it's needed, and we're happy that Intuitive Shipping is providing you with such positive results. We know that shipping is complex and a crucial for your business. Our entire team is here to make sure your experience with Intuitive Shipping is the best it can be and, when you run into an issue - or when you just have a simple question - you're getting helped quickly and properly. Best regards, Ron Anderson Customer Experience Manager
Total game changer for our shipping process. Very responsive customer service. These guys have been very helpful to integrate the app into our process. Also integrate with the Bundle APP.
Developer reply ·
Thank you!
Customer service is fast and very easy to deal with. It took 10 minutes to fix an issue ! The app help gives us additionnal revenue with almost no efforts. We're using the standard plan and we are really happy so far.
Awesome app!!! Its a must if your dealing in many currencies! Customer support is fast and acurate. Thanks for everything
