Andrea Bonelli

Still on the fence. I did the migration and played around in the admin and it still looked nothing like my current SCPO set up. The set up is also not as straightforward and easy like it claims and when I activated the Keystone app trying to make it close to what I had, it did not look good at all and I had to hide the app option on my product pages. The customization options in admin are not enough and changing text size, whether you want it bold or not and making color changes would have to be done in the theme file. I may need to look to a different company once SCPO stops working. I don't like feeling pressured to upgrade and migrate if SCPO is working just fine. There is also no word if SCPO is going to disappear one day and if that is the reason why they want us to migrate. If that's the case, be transparent so people can make an informed decision for their company whether they should stay or go elsewhere. :( it's very stressful as it is having to further modify a finished website with no reasons or explanations given.

I chose Sprout because it aligns with the same values I hold in my own work—transparency, intention, and real-world impact. As someone who’s committed to creating responsibly and minimizing harm, I wanted a way to extend that commitment beyond the studio. Sprout makes it possible to give back in a way that feels honest, not performative. Their partnerships with reforestation projects that support local communities and their straightforward approach to tracking impact all reflect an integrity that’s hard to find. Saif was also phenomenal with the quality of support that he gives his clients.

Still can't get shop verified yet my page is meta verified.

Unfortunately was not able to get any data or reports past 2022.

Update: Feb 15, all of my stores options disappeared but thankfully someone was able to log into my store to fix the code within 20 min. Last night Feb 2, 2024 The app again stopped adding options to products. I tried the same trick of changing the cache's last two digits in the code as they instruct on their website and that didn't work. And I can't use their Refresh App with Shopify button within the app because it will WIPE out all product options for my entire store and they don't warn people about this before hand. I gave them permissions and the options are still "waiting to refresh" 24 hours later. Speaking to customer service will get you frustrated because it seems like no one is actually listening to the issue and they keep recommending the same tricks that I've already explained that I tried or can't because of a bug within the app. I may need to move on and try the competing app offered in the Shopify store. I've used this app since 2016 when it was under BOLD Apps before ShopCircle took it over and I've had nothing but issues since then. Jan 17th 2023 For the first time in 3 years the app within Shopify went down tonight and will NOT load. All of my product options for my products are not showing and this needs to be fixed. I now get within Shopify Admin a grey page that says: options.shopapps.site refused to connect. I've checked a few stores that also have product options running and it's not affecting all shops, only some of us which makes me think I'm not on a good server. They stated they had server issues and that it's fixed but now product changes are taking over 45 minutes to refresh. Still waiting for answers but just getting canned cut and paste responses. ---------------------------------------- After speaking with Alina from Shop Circle, she was able to get the required changes made and make it look a bit more seamless than it was on the initial install. I'm happy with the changes made and look forward to another 3 years of use. ----------------------------- After having this app for 3 years under Bold and it working perfectly, the app was sold off to a company named Shop Circle. At this point I'm not that impressed and I'm concerned that the service isn't the same as the previous company. I've been left hanging with an open request to install the app on a new Shopify 2.0 theme and it's the only thing holding me back from being able to publish my store. They'll also just log in, makes changes and disappear without a word still leaving the app not functional nor addressing my initial concerns for what needed to be integrated.

Not very happy at this point. Once installed it broke my search in such a way that it only searches for the Title of the product instead of before it would search through tags and the description to pull up products. Now for results to populate search, I have to go through and add them via product boosts one by one. :(

Not really impressed. Seems to slow site down and when I asked for help to change the Chat with us to Chat with me, I got a canned response that didn't address the issue.

It seems like a great app but I do see one issue. I had this app installed last year for a couple months then deleted since I didn't have enough customer engagement to make it worth the monthly fee. So when I decided to give it another try for the upcoming holiday rush, the old card was already pre-saved but for some reason it was not linking up in the Rise admin. It would show the card as active but it would also say the product was not linked, so there was a disconnect somewhere. I deleted the gift card in question that was showing it wasn't linked and now I can't create a new card. There should be a function to delete a card from the rise admin so that if there are any errors, it can possibly be resolved by making a new card. Kind of frustrating..

Well, I went through all of the trouble of picking out the items that I wanted to show on Pinterest but instead it loaded my entire catalog. I had to go one by one and manually delete items that shouldn't have been uploaded in the first place.

This app has worked great for my needs especially when adding new products and I need a single product sku added. It's a serious time saver.

I just joined with a professional membership and created a catalog. I was only able to see my catalog for a couple hours and now I cannot view or download. I keep getting a 500 error and it's been this way for 2 days. Had I emailed the link to my wholesale accounts to view my catalog I would be embarrassed. Not a good start. **** Update App is buggy, my catalog title is cut off from the online version, and it seems like the developers, once they get your money, stops caring. I would not recommend.