Portraits de Famille
Germany
Reviews (10)
This app has been a nightmare from the start. It constantly crashes on the product page and the size information is always wrong. Support is painfully slow and never actually solves anything, they just say they’ll look into it and then never follow up. As a paying customer, I expected at least basic help, but the problems have persisted for ages with no resolution. The worst part: I was invited to a call thinking my issues would finally be addressed, but instead, I was yelled at by an employee for “asking too much” just because I wanted the colors and fonts to match my website branding, something every other app provides without issue. The attitude and lack of professionalism are unbelievable. Do yourself a favor and stay far away from this app. It’s a waste of time and money. Absolutely horrible experience, never install!
Developer reply ·
Hi Portraits de Famille and team, I’m really sorry to hear how frustrating this experience has been. Running into product page crashes, incorrect size information, and waiting on support without clear resolution would be incredibly frustrating for any store owner. I was also concerned to read about your experience during the call. Conversations with our team should always feel helpful and respectful, and it’s disappointing to hear that the interaction left you feeling otherwise. Your request to match the colors and fonts with your website branding is completely reasonable, and we understand how important that consistency is for your storefront. We’ve just reached out to you directly by email so we can take a closer look at the issues you mentioned and review what happened with your previous support interactions. If you’re open to it, we’d really appreciate the chance to work through this with you and help get things back on track. Thank you for sharing your experience with us. - Kiwi Management Team
The team at Swish are super quick in assisting with any issue and always super glad to be of any support to our store. Thank you for your service!
The app does all we require regarding bundling our products and the team goes above and beyond in supporting us with some customizations we required for our website!
Juphy really solved our problem of not being able to explain more detailed information to our customers. With Juphy any information needed from the customer is there in the chat - no more looking for what you want by browsing the complete store, it's a game changer. We love the train your AI feature because it really allows us to customize certain answers that we would like the AI to give to our customers.
Developer reply ·
Thank you for the review! Glad to hear Juphy is making a difference! Training the AI definitely helps improve customer interactions.
This is the best app and support out there when it comes to having a gallery in your store. So many customizations are possible that everything is achievable with the click of a button. Well done!
Absolutely fantastic app with an amazing customer support! Does everything that is required, easy and really fast to set up the way one likes! Truly recommend it, great job guys!
This app has all the functionalities we need and their team work tirelessly to make the lock screen have the same look and feel as the rest of our website. Thank you so much for your continuous support, hard work and unparalleled customer service!
Great customer support and amazing features
Great app and team, has everything I need!
Amazing functionalities and incredible customer support!
