← Merchants

SaveCo Online Ltd

United Kingdom

Reviews (9)

★★★★★
Shopify

Excellent Customer Service and features for everything we asked for.

on ShipZip Shipping Rates & Rules · About 2 months using the app
★★★★★
Shopify

The app stands out with its intuitive design, making navigation effortless and features easy to use. Coupled with exceptional customer service that’s prompt and friendly, it ensures a seamless and satisfying user experience. Highly recommended!

Developer reply ·

Thank you so much for the kind words 🥰😘

on syncX: Stock Inventory Sync · Over 2 years using the app
★★★★★
Shopify

Very fast and good customer service

on Flits Loyalty Rewards Program · About 4 years using the app
★★★★★
Shopify

Great support. Thank you Jade for your prompt and brilliant support in resolving an issue with our referral links.

Developer reply ·

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩

on Smile: Loyalty Program Rewards · About 3 years using the app
★★★★★
Shopify

We have been trying to find a reliable bundles app, which works well with our theme, offers different bundle options and breaks down the offers clearly at checkout. Simple bundles does the job really well - you can setup multibuys and mix & match deals using existing products. The setup process takes a bit of trial & error to get right, but once you crack it, it works really well. The support is also fantastic and very responsive so if there are any problems, they help troubleshoot very quickly. Thank you for a fantastic app & service, this has solved a number of problems for our store - would definitely recommend.

Developer reply ·

We really appreciate your detailed review! Thanks for working with our team and for your feedback. 🙌

on Simple Bundles & Kits · 24 days using the app
★★★★★
Shopify

This app does exactly what it promises. It has saved me from the painful task of having to organise my collections manually. My store offers a much better user experience now that the out of stocks are out of sight. The support is very responsive, which is definitely a huge plus.

on MB Push Down Hide Out of Stock · 1 day using the app
★★★★★
Shopify

Complete waste of time with these guys - I spoke to someone called Amandeep 1 week ago and explained exactly what type of discounts we offer, e.g. mix and match and explained how these work, after which I was told their app could offer this feature. Then, after 3 days of contacting them trying to enable their free trial, which failed due to a technical error, finally got this working today - only to have wasted another 4 hours trying to set the discounts up because their support assistant has just come back to me to say "I do apologize for this, I will contact him and talk about it because we cannot waste merchants time saying that we have something when we do not"... I wish these app developers would be a bit more honest and stop wasting valuable time.

Developer reply ·

Hi SaveCo Online Ltd, We’re sorry that you had this experience with our application. Unfortunately, we do not support the mix and match discounting that you described. We will be investigating how to support this feature in the future, and will relay your use-case to our development team. We’d also like to apologize for not making this limitation clear earlier in the process. We will update our documentation and ensure that all of our agents are properly trained so that this does not happen again. Stephanie and the Customer Support Team

on Bulk Discounts Now WOD · 1 day using the app
★★★★★
Shopify

By far, the single worst company we have dealt with in terms of customer support and overall service in the last 2 years since launching our Shopify site. This box doesn't provide enough space to list the catalogue of bugs, errors, sorry excuses, terrible customer service experiences or indeed the list of individual times (more than 100) in the last few months that we have had to contact support to do basic things such as create segments or send out simple SMS messages. Worst purchase of the year, hands down. We have since had contact from the management of Omnisend and our satisfied the above matters have now been resolved. Thank you.

Developer reply ·

Hello there! Thank you for taking the time to write a review. We are sorry to hear that your experience didn't meet your expectations. We make it a point to be known for great customer service, so we would love to learn more about what specifically happened in your case. Our customer support team rep has reached out to you to further investigate the issues you were experiencing. We are looking forward to your reply!

on Omnisend Email Marketing & SMS · Over 1 year using the app
★★★★★
Shopify

A fantastic page builder to help you create the page you want with minimal coding knowledge. The templates are extremely helpful, and the customisation options really help you create the look you are aiming for. The team is very responsive, always providing support when needed-staying positive, and willing to help you find a solution. Overall, a great app with a brilliant support team. Looking forward to seeing what new features and customisation options will be added in the future!

Developer reply ·

Hi there, so glad to see that you are having a good time with PageFly team! Thank you for your detailed feedback, it helps us a lot in improving ourselves. Rest assured that all of your feedback is noted for the whole team to learn. We hope to serve you better every day to meet our dear customer’s expectations. Please know that you are always welcome here! Our support team is here with you 24/7 whenever you need. Have a nice day, and stay safe! PageFly | Kate - Customer Success Manager

on PageFly ✦ AI Page Builder · 10 months using the app