Sous Vide Chef

I purchased this app for two separate Shopify stores under the original one-time lifetime licence model. I paid a substantial upfront fee for both stores because the app was advertised as a one-time purchase. I recently came back to use the app and discovered that my lifetime licences are effectively worthless. To continue using the app, I'm now expected to pay around US$99 per month despite already paying for lifetime licences. Changing your pricing model is one thing, but abandoning customers who supported your app early is another. Most reputable software companies grandfather existing customers onto a legacy plan or provide a fair upgrade path. This app does neither. I feel completely let down as an early customer. I certainly wouldn't trust the licensing terms again.

They used to offer a good service although the app works fine the support is non existent now, very disappointing when you are a long term customer and you can't even get support still waiting over 4 and half days for a response. Time to look for another app I think. Update 19th March 2026 their support is still rubbish

This app used to be good with very quicksupport, now support is non existent or very very very slow in responding so I am dropping my original rating for them hope they can improve.

Great app and support team very impressed switched to this app from the bold app and wish I did it sooner! The functionality of this app is by far superior and once you have it setup to your liking it works amazingly as I already had experience using quickbooks and other apps I didn't use any onboarding but they do offer that service if you are new which should give you confidence that your quickbooks will be setup correctly. Plenty of options here to customise how refunds, fees etc are handled in quickbooks which I like I can't really fault the app at the moment which is why I have already paid for the year I know it will be great!

I have now deleted this app after 3 years of using it the incompetence of support unable to resolve an issue the lack of communication is appalling please be warned I have now switched to a new app I couldn't take dealing with this team anymore. *Update* Stay away from this app the issue is unresolved after 8 days was offered a call at a specific time never happened never got the call - I would strongly advise look at other apps first before this. App stopped working with an error on a few order exports contact BOLD support 4 days ago still no response. Have reported this to Shopify in the hope they can help me. If a company is promoting their applications but can't support their apps they should be removed from the app store. You would expect better than this.

Best ever experience with an app I have ever had, Addition support jumped on a call with me using Google hangouts to show me the full app via screen share something no other app company has ever done! Was surprisingly a really fantastic app and was so simple to use you can't ask much more than that to be personally shown a live call walkthrough. Can't recommend this app highly enough would be the #1 app experience I have ever had on Shopify

Great app really helps organise the content alot better and make the product pages more professional.

Great app & great support team really nice people. I installed this a week ago and been slowly getting subscribers but do have the paid version (it might be worth waiting to you get a few subscribers before paying for the app) The abandoned cart worked the other day for me and got my first conversion really happy with the app can't wait to have 100's over subscribers then the benefits will be amazing.

I installed this app a week ago and love how it gives the image layout a more professional structured look. I did have an issue that I notified the team about Adam was great he needed to edit some code to fix the issue and now the problem is no longer all this in less than 6 hours from lodging my ticket. It's reassuring there is great support like this available when needed.