Santa Barbara Hives
United States
Reviews (7)
The worst support, functionality, deliverables of any app ever purchsed on Shopify and there is no close second place. Truly horrific. Avoid this app like the plague.
Developer reply ·
We’re very sorry to hear this was your experience — that’s absolutely not the level of service we strive to provide. Our support team did try to reach out to assist and resolve the issue, but we haven’t received a response so far. We’d really appreciate another chance to help make things right. If you’re open to it, please get back in touch so we can personally review what went wrong and work toward a proper resolution.
Jennifer was fantastic! Super easy onboarding!
Developer reply ·
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach out to us if you have any queries; we will be glad to assist you!
Smooth sales up front with all the right speak and shiny objects with promise of integrating the 4 apps involved in the upsell. The reality? Ridiculous onboarding experience and promised walk through phone call scheduled at one month interval for each app. Ridiculous.
We wanted a subscription app for customers using our services often and to allow customers to buy our products as subscription and as a bundle. As soon as I clicked "install app" I had help, easy instructions, the app positioned perfectly on my product page. Unbelievable. Service could not possible have been faster or better. Thank you.
Developer reply ·
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
We have been using the app to gather and show reviews for products on our site. AK got that setup and looking good right away. Had a great call with Balli and AK regarding strategy, function, features for implementing email automation, retargeting and pop ups. Really helpful and excited to get started with them.
If you are a retail store or extremely high volume store that needs to constantly issue credits/gift cards to customers then this might be for you. We found it looking for "loyalty" programs and found that at $600 for the year it was extremely bare bones and did not fit our business at all. All sorts of features available if you pay more but for a basic rewards, loyalty building app I would steer clear of this one.
Developer reply ·
Hi team, It is Mark from the Rise.ai team. We’re sorry your experience didn’t match your expectations. Your feedback helps us get better! However, we do have a $19/mo plan, which includes all of our basic Gift Cards, Store Credit and Loyalty services. As our policy is 100% customer satisfaction you can reach us at info@rise.ai or at +1 646 8786419 so we could talk. Best, Mark
