Survival Frog
United States
Reviews (7)
No data analysis, can't download or manipulate data. Can't even get a monthly total.
Developer reply ·
Thank you for the feedback! As a supplier, you can pull some reports by going into Collective App -> Payments -> Create Report. Alternatively, you can use Shopify's main Analytics page to create custom reports. All Collective orders are tagged with "Shopify Collective" & "Name of Retailer" so you can easily filter for total Collective sales over time, sales per retailer, etc. Hopefully that gets you all or most of what you're looking for.
After Google Optimize was sunset we were searching for a cost efficient CRO platform that would give us the power to test what we wanted without involving developers. We have tried other more expensive CRO testing platforms, not only are they extremely pricy, but they also require a lot of developer help to make them work. Shoplift has been great and the team is amazing! They are constantly updating the platform and will work with you on how to best optimize your site.
We never experience issues with GovX on our website, and customers love how easy it is to use when they order!
We love the idea of the app and that Shopify now allows their check out to be used. The ThankYou page offer needs some work though. We had to turn off completely after losing $3k. Thank You Page product should not be added to customer orders unless they are paid for (currently, it adds it and then asks for customer payment, it's not very clear where the customer is supposed to pay again for the order if the customer does not pay, 30 mins later the order is edited and "removes" the thank you product from the Shopify order, but it does not edit the order in ShipStation, like it normally would when you edit an order in Shopify), so customers end up getting a FREE product. Hopefully OCU and Shopify can fix this glitch soon and offer OCU more payment options to use with the regular upsells. Support is good about getting back to you and explaining issues.
Developer reply ·
Hey Survival Frong! So sorry to hear about this issue. Can definitely understand that this is a problem. We’ve found your tickets and we did respond, but it looks like it hasn’t been read yet. Wanted to comment here as well to try and get this sorted for you. Upon further investigation we’ve found that the issue is that that Shipstation is fulfilling TY page orders before the customer has a chance to pay or have the item removed from the order due to failed payment. This isn’t something we can't fix from our side. However, we’re doing our best to contact Shipstation to see if we can work with them to fix this issue. We’re very sorry for the inconvenience this has caused.
Our customers LOVE smile. And SMILE has been great to work with to help us with our needs as a company. Keep up the great work, and thank you!
Developer reply ·
Thank you so much for the 5-star rating and that your customers are loving Smile! 😄
They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.
Excellent ease of use when creating quick sales and maneuvering around Holiday sales events! Great inter-connectivity with Product Up Sell as well! VERY SATISFIED!
