AgozTech

Thank you for taking the time to share your experience. We're sorry that your migration didn't meet your expectations. We completely understand how frustrating it is to import a large number of genuine customer reviews and then discover that they aren't eligible for Google Product Ratings. To clarify, this limitation isn't based on the authenticity of your reviews. It relates to the eligibility requirements for Google's Product Ratings program, which determine which reviews approved aggregators like Judge.me can submit. Unfortunately, imported reviews from other platforms aren't eligible for inclusion in the Google Product Ratings feed under those requirements. We also appreciate your feedback that this wasn't clear enough during the migration process. We've shared it internally so we can improve the experience and better set expectations for merchants migrating from other review platforms. We've reached out by both email and phone to explain the situation in more detail and let you know that we're here to help with any questions or to discuss the best path forward for your Google Product Ratings setup. Our team will be happy to assist whenever you need us.

Thank you for your feedback - we take every report seriously, especially when it affects a live store! After investigating, we found the root cause: when duplicating a product in Shopify, the "Translations" option is checked by default. If the duplicated product's content is later changed, the copied translations can fall out of sync. To avoid this, uncheck "Translations" when duplicating a product in Shopify, and let TLab handle the translation of the new product fresh. Our team worked directly with the store, identified every affected product, and resolved the issue. As an extra precaution, we also enabled our Autopilot feature for the store - which automatically keeps translations in sync whenever products are updated, so situations like this are caught and corrected without any manual work. As always - if anything comes up, we're here.

Hi there, Thank you for taking the time to share your experience. We truly understand how important it is for a customer-facing chatbot to send exactly the link you configure, especially for critical flows like returns. In some cases, links that include authentication or dynamic redirect parameters may not behave consistently when delivered through automated AI responses. That said, the goal is always to ensure your customers receive a stable and reliable entry point to complete their request without confusion. A more consistent approach is to use a fixed return page URL as the main entry point, where customers can then proceed through the login or return process normally. This helps maintain link stability while preserving the intended return flow. Our team can also configure the chatbot response as a fixed answer and adjust the AI training content to prevent unwanted modifications. We would genuinely appreciate the opportunity to review your setup and assist directly to ensure everything works as expected. Please feel free to reach out to our support team so we can resolve this properly for you. Best regards, Chatty Support Team

Thank you for your feedback. We understand your frustration but we want to clarify that Sufio currently does not support assigning payment terms per client. This feature isn’t available on any of our plans, and it isn't just a case of restricting a functionality to higher tiers—it simply doesn’t exist in our app at this time. For this reason, we recommend managing client-specific payment terms directly within Shopify, which offers more flexibility. Thank you, however, for highlighting this need. We’ll keep it in mind as we continue to improve the Sufio app.

Hi there, we've just reached out to you via live chat. Please note that the bug on your store was fixed yesterday :)

Hi there, Thank you for your feedback. We understand your concerns, and I’d like to provide some direct clarification about our app and its technical design. You've mentioned you used other SEO app from 2018, those apps are using old approach to meta, that is to directly disable your backend meta and write their meta on top, This way after you disable those apps, your old meta is gone. I've send you the guide of that app in the email, we don't want to mention other app name in public, please kindly help check your email. Our app Tapita was born in 2023, we followed different approach which is safer to customers, that we don't disable your meta, but integrate with it seamlessly. Our method follow this direction from Shopify. https://shopify.dev/docs/apps/build/online-store/theme-app-extensions Since you haven't tried our meta yet, when you inspect the live website, it won't show anything, It will only shows our meta on the live page after you use our meta feature. To check for our meta, it will requires to check on the website code base and read+understand the Javascript function code, which our To get a non-tech person well understand with reading Javascript code, especially the logic code will be challenging, we appreciate your feedback and will try to educate our non-tech team more to serve customer question better. Best regards, Tapita Team

Hi there, Going global with internationalization is not an easy task and requires considerable time and effort. The Transtore app was developed to address this challenge using cutting-edge AI technology. However, as we discussed earlier, our AI never replaces existing content created by users like you. It’s challenging to distinguish 'old data' from what you genuinely want to retain. Ultimately, the decision on your desired content rests with you, not the AI. Sincerely, Transtore Team

Hi there, Thank you very much for your review of our Blocky app. We truly appreciate all feedback, whether positive or negative. However, I was disappointed to see that you chose to leave us a review without giving us the opportunity to properly investigate this issue for you. I wish you the best of luck with your store and hope you have a wonderful rest of your day. :) -Shahar