WJD Exclusives

** NEW UPDATE BACK TO 1-STAR ** IF YOU HAPPEN TO CHAT WITH MAX DO NOT EVEN TRY. SIMPLY RUNNNNNNN FOR YOUR LIFE. HE WILL WASTE YOUR HOURS AND HOURS AND NOT COMPREHEND EVEN BASIC THINGS!!!!!!!!! ** NEW UPDATE BACK TO 1-STAR ** *ANOTHER UPDATE: THEY TAKE 5 to 15+ minutes between each of their replies and this gets infinitely worse since most reps are going in CIRCLES vs. being on topic* {BOOST TEAM IF YOU'RE READING THIS DO YOURSELVES A FAVOR AND LET GO OLIVER HE IS DANGER TO YOUR PAYING CUSTOMERS. HE GETS BACK WITH ENTIRELY MISLEADING ANSWERS VERY LIKELY GENERATED BY CHATGPT, ETC. AND GIVES IT AS IF ITS A FACT ONLY TO FIND OUT THAT HIS REPLIES WERE 100% WRONG AND NONSENSICAL. ASK JACK AS HE IS FIRST HAND AWARE OF WHAT OLIVER DID. FIRE OLIVER PERSON IMMEDIATELY HE IS A HARM TO ALL YOUR CUSTOMERS AND SO YOUR BUSINESS.} 3 DAYS SILENCE. THEN ENTIRELY INSANE "SUPPORT" THAT IS SO BAD YOU QUESTION YOUR OWN REALITY. THEN ANOTHER REP COMES ONLINE TO TRY TO ASSIST. WHAT IS GOING ON WITH YOUR APP SUPPORT GUYS!?!?!?!?!?!?!?! **** **** From 1 star to 5 star. Team switched to being incredibly resourceful and willing to customize and assist with many of our requests (improvements). Kudos to them. Keep this pace up! **previous 1star review** Sometimes you get such an idiotic support you question yourself if they’re unqualified or trolling you. Then in the middle of the conversation they disappear from their live chat for sometimes hours.

This app is riddled with bugs, and the submenu controls aren’t just half-baked — they’re a complete nightmare to configure and maintain. Support is even worse. Their “live chat” is basically dead. On the rare occasion someone shows up, you’ll get a generic “please wait” message and then they vanish for hours. The chat tool inside the admin is so buggy it’s sometimes unusable — you can’t even type properly. I literally demonstrated the issue to them, they were shocked by how broken the experience was, and months later nothing has changed. Overall: unstable product, painful setup, and support that feels nonexistent. Avoid unless you enjoy wasting time.

Went from 1-star to 5-star now as their team became more responsive and professional. Thank you! **** Earlier 1-star review: Very weak support. No U.S. hours support. App is riddled with bugs and their team reluctant to jump right in to investigate when you clearly show them the bugs. They constantly try to find temp workarounds even if you insist to "lets catch the bug, document and get it patched". One thing they're always very focused on its their festivals.

Update: Tons of bugs. Literally left and right. And upon reporting them their team asks for videos as if my explanations aren’t sufficient. Their live chat isn’t live. They barely ever respond. Sometimes with days delays sometimes (if you’re lucky) hours and very likely with a weak response. Our experience is going from terrible to worst. We're finding out problems and bugs and their live-chat support is either non responsive or replies limited not addressing issues we've reported. Very frustrating. If their support and tech issues do not get resolved, we'll likely uninstall and move on to a better wishlist solution.

This app charges $500+/month for one job: send notifications. And it can’t even recognize a valid U.S. phone number if it has dashes or +1. I entered ***-***-**** and +* ***-***-**** (both valid), and the app told me my phone number was “not valid” with zero guidance. If you only accept 10 digits, say “Use **********.” Don’t gaslight users with a generic error. For a paid product at this price, basic input validation and clear error messages are the bare minimum. Right now it’s expensive friction.

App is so so. When you have issues — they share screenshots without full instructions. When you ask for a call for a quick screen share session, they'd rather waste hours upon hours on meaningless chat messages vs. one simple call. We are a business, a paying customer. The least you can do is to set a conf. call. Insane. Will look for another solution. p.s. They use crisp for customer live-chat which is beyond buggy. Use intercom.io to provide decent chat experience.

Great team. It’s been a pleasure working with them—intelligent team.

App looks 'ok' until you actually start setting things up. Within one week our task is to test through 3 top Amazon apps to pick the winner despite the price differences. LitCommerce initially looked promising until we started seeing very badly designed app and then diabolically low quality support (rep. Phillip takes the incompetence gold medal).

**UPDATE #3** If you want to list to Amazon or Etsy save yourself—do NOT even consider trying this app. If you want to use it for eBay — then go for it. **UPDATE #2** Their customer support is diabolical. At this point i don't know if they're trolling customers or hire infants. They will contradict, they'll make you wait forever between responses and most replies will infuriate you with its lack of understanding the matter or their own app functionality. I WISH WE COULD RATE THEM -10. **UPDATE #1** Your app gets worse and worse day by day. Live-chat support takes hours to say a simple "hello" and the app is so littered w/ bugs it is scary. We are starting to regret using your app and migrating to another app is a large undertaking when dealing with 35K skus. You're owned by Shopify — why isn't Shopify fixing these issues? **ORIGINAL REVIEW** You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify.

Good app but it is diabolical to force users out of child/variation back to parent page in order to then access the barcode app. Bring this to the "more actions..." menu on each individual child. Thank you!

I STRONGLY urge you to state your live-chat hours clearly and visibly — including the time zone. It’s incredibly frustrating not knowing when you’ll actually be back online. And when you do reply, please cover all possible details, since by the time we read your message, you’ll likely be offline again. The current experience is unnecessarily aggravating.

Their live-chat reply rate is beyond diabolical. I don't get companies charging customers yet not hiring enough reps on their live-chat. Its been horrendous and you can't even blame the person on the chat as they are one person spread between so many other customers. Already regretting installing them. DIABOLICAL.

Great app. Better team.

Absolutely unacceptable. We've relied on this wishlist app to help our customers save their favorite items, and now it's completely broken — showing a raw database connection error (ECONNREFUSED 127.0.0.1:5432) inside the Shopify admin. It’s super disappointing that something this critical hasn’t been fixed immediately. Our customers have temporarily lost access to their favorites — which is shockingly bad for both trust and conversions. We’re now actively considering switching to a more stable wishlist solution.

We've been using Judge.me for a while now, and it's hands down one of the most polished and reliable apps in the Shopify ecosystem. The features are incredibly robust, beautifully integrated, and customizable without any bloat. But what truly sets Judge.me apart is their support team — lightning-fast, genuinely helpful, and always going the extra mile to make sure everything runs smoothly. It feels like you're working with real partners who care about your business. Highly recommended.

Incredible app. Incredible customer support.

Once you save filters, they fail to keep them working. We'll consider revising this review once they fix this bug.