Love Amber X Ltd
United Kingdom
Reviews (12)
Mannau was a great help on support and contacted me on teams late in the evening as I was frustrated trying to list items. We got to the problem very quickly and it seems that it is with Amazon and not this software. Currently awaiting a GTIN exemption so hopefully it all gets sorted out soon and I can start making money :-) Thank you!
My Google tag was broken and my ads stopped working. They went in, fixed it all and optimised my installation. Superb! Thank you! Marie Love Amber x Ltd www.loveamberx.co.uk
Developer reply ·
Thank you, Marie! We're glad we could get everything fixed and optimized for you. Accurate tracking is critical for Google Ads performance, and we're always happy to help when needed. Wishing Love Amber x Ltd continued success!
A fabulous app. Has made a huge difference to my store and the support is quick and responsive from Umida and team. Thank you so much. A great app! Marie Love Amber x UK
Developer reply ·
Thank you, Marie, for your wonderful feedback! Our team, especially Umida, greatly appreciates your kind words about our support. If you ever need further assistance or have any questions, don't hesitate to reach out to us. We're here to help! Best regards, Searchanise team
Brill app and support so far. This is day one :-) Thank you Christian! Amazing support and set up everything as I asked. Marie Love Amber x UK
This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.
Developer reply ·
Hi, we greatly appreciate your feedback and would like to extend our sincerest apologies for the less-than-ideal experience you encountered. Your input is invaluable to us. We understand that you initially reached out to us through our Support channel, and regrettably, it appears that our response ended up in your SPAM folder. We subsequently made additional attempts to contact you directly via email, but we acknowledge that some time had passed by then. We have thoroughly reviewed our internal procedures to enhance the deliverability of our messages, ensuring that such issues are avoided in the future. Additionally, we had taken immediate steps to address your concerns by issuing a full refund for the last month's service. If there is anything else we can do to better support you or if you have any further concerns, please do not hesitate to reach out. Your satisfaction is of the utmost importance to us, and we are committed to providing you with a more positive experience going forward. Once again, we apologize for any frustration or inconvenience you may have encountered, and we genuinely appreciate your feedback, as it assists us in improving our services.
Absolutely superb! Worked perfectly out of the box. Allows you to make changes to headings and text etc. My biggest bugbear with Shopify is that it won't show you shipping until you log in or enter details to checkout. This app pops up before any of that so that the customers know the exact amount straight away and they can select the options. A couple of days ago the shipping kept defaulting to the expensive express option instead. I could not figure out what was wrong. I contacted the developer to see if they could help me pinpoint it. It was a Shopify issue not one from this app. The developer went the extra mile and tested my website inside out, took screenshots and videos of tests and discovered that I had no rates entered for prices over £25! Such a simple thing that I missed and therefore sales. I corrected the Shopify settings and it worked! I couldn't thank you guys enough. Amazing and detailed support when they didn't have to. Thank you so so much! Marie Love Amber x Baltic Amber Jewellery & Gemstones. See it working live on my store here www.loveamberx.co.uk
Developer reply ·
Wow, you made our day!! We are always happy to hear these words of encouragement 🎉 Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. All the best with your business, Customer Success Team I Shop Circle
Very easy to install. Support was immediate and was up and running within 5 mins. Does exactly as it says. Great app and no messing around with code. Thank you Raj and team! Marie www.loveamberx.co.uk
Brilliant. Simple to use and FREE!! I LOVE IT! Thank you for saving me time! Marie https://www.loveamberx.co.uk
Excellent app. Works far better than MailChimp mailshots for our store. Looking forward to growing our subscribers even bigger. I love that it integrates with other apps and the support is amazing. No job too big for these guys :-) Thank you 'nerds' :-)) Marie https://www.loveamberx.co.uk
I adore this app! My products are very visual and my designs are unique so the customers love them and can buy straight away from the picture, Thank you. AMAZING! XX
Customer services are amazing! It didn't work with my theme initially but it was fixed within 30 mins. Amazing. App looks great so will have to see now if it increases conversions Thank you M x
Absolutely superb! The support is amazing and they respond immediately to fix any technical or assist with styling. Brilliant and highly recommended.
