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CedCommerce Amazon Channel

by CedCommerce · launched

View in Shopify App Store ↗

Reviews (1156)

★★★★★
Shopify

The app incorrectly indicates that my Amazon account is in Vacation Mode, which is not the case. Everything is properly configured and in good standing: my account is active, payments are up to date, and all selling permissions are correctly enabled. Unfortunately, customer support has not responded to my requests. Given these ongoing issues and the lack of support, I would rather switch to a different app.

La Boo'tik d'Halloween · Over 1 year using the app
★★★★★
Shopify

Horrible. Their program does not work. I have been on Amazon for 15 years. They want me to pay some programmer 3 grand to set up the program. They have horrible customer service and only respond to messages 2 days a week. They ruined my whole vacation after 3 weeks of messing around with this wasting hours of my time on a program that won't work. They say things will work when they won't. Absolutely atrocious program. Stay away.

Limoges Boxes · About 1 month using the app
★★★★★
Shopify

If you like migraines and errors.

Awakening Aesthetics · 11 months using the app
★★★★★
Shopify

Creating the templates, syncing products to Amazon, and going through steps to link and update attributes takes a lot of time. We understand this process, but the app would freeze and get stuck at the attributes section. We can not save the work or even save the template so the support team can see the issue. The answers from the support team are always: "everything is good". Be careful when you try to create the templates. These steps will fail many times and force you to recreate them again and again. We will update again in a few weeks and see if the app performance improves.

DTY Store · 5 months using the app
★★★★★
Shopify

Be Careful With This app..... BIG TIME SCAM So I was trying to use this app to expand my market and sell on amazon but they ask me to pay nice amount of money to list my products using their app. I didn't use their app at all and than i find out they are charging me monthly fees without my consent or without sending me any email or receipt. Now i found out they asking me to pay the recent amount and than they will see if they can process my refund or not. but they are not talking about my last few months refund which they charge me just to download their app. Now I don't know if I should keep this app until this resolved and get charge again or what to do because they are not replying well.

Kottonk · About 1 year using the app
★★★★★
Shopify

said I need to update my app through my email, but it won't connect no matter what. said my email was associated with my amazon buy account, but when I tried to create a seller account and connect it with shopify, it won't.

The Everything Creative Store · 11 months using the app
★★★★★
Shopify

The app is very very hard to use, very complicated app. support do not really help. it have lots of missing features and bugs/error. this is the worse app to use. do not really help nor save you time when exporting products to amazon.. there are better options here. I contacted for help to get my producst listed on amazon and the reply was a charge of $3,000+ very ridiculous prices. i am unistalling this app. I preffer to do the lisitng manually my own as this app charges you and do not do anything for you. at the end theres always "errors" and "violations" at amazon that you have to go fix manually.

CARTERLY · 13 days using the app
★★★★★
Shopify

No matter what I click on, it takes to the pricing screen to pay for a subscription. I want to set it up first so I pick on free plan and get started. so it takes me back to select a paid plan. It said there is a free plan to get started. Not paying for something before I see it working.

Global Music Imports - Australia · 9 minutes using the app
★★★★★
Shopify

Ungenügender Service und nicht erfüllte Zusagen – Unsere Erfahrung Wir haben diese App zunächst im Rahmen eines monatlichen Abonnements getestet und rund 3 bis 4 Monate lang versucht, sie mithilfe eines externen Programmiererteams einzurichten. Nachdem dies fehlschlug, übermittelten wir dem CED-Team unsere spezifischen Anforderungen. Wir baten das Team, alle Punkte zu prüfen. Vor dem Abschluss eines 1-Jahres-Abonnements ließen wir uns schriftlich bestätigen, dass unsere Rahmenbedingungen erfüllt werden können. Erst nach Erhalt dieser schriftlichen Bestätigung schlossen wir das Jahresabo ab. Uns wurden für die Einrichtung die Unterstützung des CED-Teams, 100 Vorlagen und Premium-Support zugesagt. Es folgte ein weiterer, rund 3 bis 4 Monate langer Einrichtungsversuch. Aus unserer Sicht blieben diese Bemühungen insgesamt erfolglos. Die Verbindung und Produktübertragung funktionierte nicht wie für unseren Fall vereinbart. Unter anderem wurden Produkte weiterhin auf Amazon zum Verkauf angeboten, obwohl sie auf Shopify bereits deaktiviert und ausverkauft waren. Dies führte zu wirtschaftlichen Verlusten auf unserer Seite. Zudem ließ die Hilfsbereitschaft des CED-Teams nach unserem Empfinden mit der Zeit spürbar nach; der Support wirkte auf uns zunehmend distanziert und Rückmeldungen erfolgten teilweise nur noch im Abstand von mehreren Wochen. Schließlich mussten wir die Reißleine ziehen, die App deinstallieren und zu einem anderen Anbieter wechseln. Unsere Bitte um eine Erstattung wurde abgelehnt. Stattdessen wurde uns nach den monatelangen Fehlschlägen lediglich eine erneute Einrichtungshilfe angeboten. Inzwischen sind vier Monate vergangen, und auf unsere E-Mails erhalten wir keine Reaktion mehr. Bei Kosten von rund 800 € lohnt sich der rechtliche Weg für uns wirtschaftlich kaum. Wir haben den Eindruck, dass diese Schwelle vom Anbieter ausgenutzt wird. Wir empfinden dieses Geschäftsverhalten als unprofessionell. Unsere Erfahrung war insgesamt äußerst enttäuschend

CARDLANTIS© · 8 months using the app
★★★★★
Shopify

Slow to answer, locked me in the subscription then stopped answering until I chased. Defeats the purpose of paying for a service to outsource. Indians in India, not America!!

Sparks Customs · About 2 months using the app
★★★★★
Shopify

kept charging me, tried to cancel, customer support said to uninstall, keeps charging me, further customer support, just to cancel is even more unhelpful

Light Cycles · 6 months using the app
★★★★★
Shopify

UPDATE 03/04/26 - This app is terrible. Amazon team is still non-responsive and software sucks. I was going to at least give them a positive rating for one of there reps but this whole experience just ruined my outlook on these guys. Never will use them again. STAY AWAY! As a long-term user of CedCommerce, it’s sad that I will have to leave the Amazon team due to inconsistencies in Customer Service & Technological Performance. I’ve tried to be patient and give some grace but this just flat out terrible. My account manager is clueless and doesn’t respond to my messages. The products are failing to sync via Shopify and we are just over it. Highly disappointed in this entire team.

FROGSHOP · Almost 3 years using the app
★★★★★
Shopify

Be very careful of these lot, i come to the conclusion they deliberately made this app difficult and with problems so that you pay them to help you and it is there job to help clients with issues but they don't, if you tell them an issue they give you basic reply to tell you go do it yourself, so then they can prey on you to pay them, eventually a clients might ask for them to help and they say you have to pay and send you a huge price from 100's to thousand of dollars, it does seem suspicious of a scam this company. not genuine people.

Rebooters · 5 months using the app
★★★★★
Shopify

My Store · 2 days using the app
★★★★★
Shopify

Not user friendly and then wants you to pay for help to sell on their platform

Righteous Roast LLC · 21 days using the app
★★★★★
Shopify

We paid this company’s staff to help upload our products. Never do this. They take your money and then tell you that your case is “special.” They keep saying they are trying, but that there are many obstacles on Amazon’s side. In reality, nothing gets uploaded. They only send messages saying they are working, but there are no results. They also refuse to refund money for work that was never completed. Do not ask them for help unless you want to lose both your money and your time.

GVAwood · Over 1 year using the app
★★★★★
Shopify

Support is quick to respond, but then takes hours to “check.” I don't know what they do during that time, but basically they just rephrase and repeat what I asked. I get the impression that this is intentional, so that in combination with the overly complicated user interface, you end up paying their people to take care of everything.

moinbello · 3 days using the app
★★★★★
Shopify

تطبيق سيء وخدمة عملاء وموظفين سيء Because your employee was uncooperative, I told him I didn't know the technical aspects. He told me they would do it for me for $799. I said I wanted to try one product to understand how it worked, but he didn't help me. He said I could cancel the application. Bad behavior and a bad employee.

رفعة · About 2 months using the app
★★★★★
Shopify

If I could give 0 stars I would. This application and developers are filled with crooks and scammers. The app was not able to be used with AMAZON as promised. After discussing with their support team they informed me that it would not work which is fine... Several months down the road I was still getting charged for this APPLICATION unknowingly. Contacted support and they OFFERED a full refund. Fast forward after offering and supposedly approving the refund they then said they were not going to offer the refund as stated. SCAMMERS CROOKS LIARS AND THEIFS. Reporting to the BBB, My CC company and also SHOPIFY.

Invinci Core · 7 months using the app
★★★★★
Shopify

All the good reviews you see are bought!!! They offer a discount on their services if you write them a good review! Out of 1200 products only 1 integrated. The support available 24/7 to sell you an $8,000 package to upload your products to amazon. In the 2 hour zoom meeting, they aggressively tried to sell their service for the upload and Amazon ads. I kept repeatedly saying that we do not have a single product listed yet, and they kept on pushing to buy their ad services, really off-putting and aggressive! After I hired another company to help with the product sync. The orders started coming in through ced commerce app with "paid value" as if captured on shopify, although payment was on Amazon! This means in the end of the year on your tax report you'll have to pay for amazon sales revenue twice, once on Amazon and once on shopify, unless you go and dig out these sales one by one out of shopify report! I asked ced commerce about this issue several times, and they have not replied!

iLevel Lab · About 1 month using the app
★★★★★
Shopify

I downloaded this app as i believed it would help with starting to list our products on amazon when i installed the app it kept telling me to choose a payment plan (none of which had a 7 day trial which is the norm on shopify) i chose the cheapest one i could so that i could test the app out Quickly realising the app wouldnt work for me, i contacted customer service with some questions and asked for a refund as the app wasnt suitable for our products Customer service, instead of advising me on how to use the app, told me to uninstall it and they dont do refunds but would give me a credit to use if i wanted to use the app in the future Baring in mind that i had the app installed for less than a couple of hours before reaching out to the customer service, and less than 24 hours before uninstalling it Waste of time and money

Spoken Gifts LTD · About 22 hours using the app
★★★★★
Shopify

aaramyastore · 2 days using the app
★★★★★
Shopify

I was pretty excited to try a new Amazon API app. This one seemed more robust and solid than other. However, with Amazon's new API Update, mapping meta fields is almost required for anything with a Variant. For examples I sell posters with a size. A typical Size options is 11" x 14", but this no longer works for Amazon and you have to map two separate fields for Length and Width. You either needs to pay $99 a month or a one time fee of $500 for a very basic option thats is now basically required.

Throttle Designs · About 2 hours using the app
★★★★★
Shopify

Customer service was great at first, they always helped and were available. You cant get ahold of anyone and they make you send emails, when before they were more active on chat and answer question quickly and get issues fixed on the spot. Customer service has went down.....

M-Royal Saddles · Over 1 year using the app
★★★★★
Shopify

looked professional at first sight, but does not sync properly. deleted shopify products keep showing up on Amazon, stock is not syncing within a day... Amazon is very strict and will punish the seller by bad ranking and withholding money. and this app helps is very useful if you want to be full of problems and cancellations because it does not work properly. support is responsive but just bla bla they don't fix it.

Norvine · Over 1 year using the app
★★★★★
Shopify

I give one star only becasue I can't provide negative. I'm a shopify seller for 3 years and recently thinking about getting into Amazon and hence found this app. I sell apparesl and have around 60 styles. Each have around 5 sizes to 3-6 colors, in total I have around 1000 SKUs. 1). The customer service is great. I can always find help within a few minutes within their working hours. 2). The app shows errors to address for uploading product. Good, but they never show up at once. I fix a bug and click re-upload, it now shows another. I fix this and then another show up again. 3). Customer service keep pushing for their uploading service, which I don't need. If I have capacity to pay, I would have done this upload already without using this app. 4). Apparel has variation in size and color, which this app isn't capable of. In the end, I was able to upload a product but all listed under separate listing rather than one listing with variants becasue I also have GTIN exemption. This app isn't capable of doing so - apparel product with GTIn exemption. Tons of time wasted and non-result is made. I'm way better off just uploading via my link. Uninstalled.

CAPELIN CREW · 3 months using the app
★★★★★
Shopify

I'm saying this with regret, but this has been a huge disappointment. I've been trying for two weeks, but the app keeps throwing errors — despite providing all required information correctly. Both the SKU and barcode are valid, and the system even says the product was uploaded, yet due to the error, it never appears on Amazon. However, when I enter the exact same product manually on Amazon, it works in two minutes without any issues. Unfortunately, your customer service is even worse than the app itself. They don’t provide real support, only superficial replies, and always blame Amazon without offering actual solutions. Among all the Shopify apps I've used, this one has by far the weakest customer service. As things stand, I’m not satisfied with the app at all and will be uploading my products directly to Amazon from now on.

Maison Brémond · 26 days using the app
★★★★★
Shopify

"Free 50 orders/month; $0.2/order" This is false. There's absolutely nothing free about this app. You can't access ANY pages of the app or view the settings available without paying for a plan.

PaulaMax Jewelry · About 1 year using the app
★★★★★
Shopify

J'ai été facturée hors je n'ai pas souscrit à un abonnement. Service client incapable d'aider ou de faire de geste commercial...

RunShop · 27 days using the app
★★★★★
Shopify

This app sucks primarily because of their support, which is non-existent. If there were another app that I could use, I would. This one and their support is trash.

Cameron's Shop · 2 months using the app
★★★★★
Shopify

Customer service is a joke. They keep asking questions that don't get you any closer to a resolution. It's supposed to link your products from Shopify to Amazon, but you end up having errors on everything. Today my Amazon order didn't sync at all and thank goodness I still have my Amazon seller notifications or I wouldn't have know at all. When I brought this up all I got was excuses why It didn't sync. If I have to do all the work myself, I don't need them getting in the way. Honestly, I think the good reviews they have posted are fake.

Phat Bath & Body · About 1 month using the app
★★★★★
Shopify

it has been a month and a half and still no connection. We paid an additional amount to have 3 product types loaded and they still havent done it.

millie + roo · About 1 month using the app
★★★★★
Shopify

I had a disappointing experience with this service. I hired them to upload my products to Amazon and was told there were synchronization issues between Shopify and Amazon, allegedly due to payment problems or vacation mode. After contacting Amazon directly, I confirmed that my Seller Central account is fully operational and ready to post products. Despite providing screenshots and proof of my $300 payment, the service provider has not resolved the issue and insists the problem lies on my end. On top of that, they don’t respond to emails, and their customer service has been terrible since I made the payment. It’s hard to trust the positive reviews they have, as they seem fake. I would advise others to be very cautious when dealing with this app

Emerald By Love · 3 months using the app
★★★★★
Shopify

The service provided by this company is extremely disappointing. They charge extra for features that should be included in the subscription. I have to call them daily, and my issues still aren't resolved. It feels like their goal is to frustrate customers into paying more for services they've already paid for. Truly frustrating.

supremesip · 4 days using the app
★★★★★
Shopify

After struggling for months we will be deleting this awful app. #1. CS seems designed to infuriate you - they act dumb and talk in circles and willfully refuse to understand your question. Then give you infuriating answers like 'just turn it off' when you spent 20 minutes explaining that it wont let you turn it off. #2. Do NOT use this app for listing creation, they can't even handle syncing. #3 SO MANY bugs and limitations. They won't fix any of them. You can't control what they sync with Amazon. Want to have higher prices or different fulfillment times on AZ? Forget about it CED will force you to match Shopify. I cannot even list how many bugs there are in the software. #3. One bug in particular. There is a setting for OOS inventory quantity (settings>product) displayed that keeps resetting itself to 999. Their default is to push 999 units to Amazon if something is OOS. If you turn it off, it turns itself on again. This is a huge booby trap - Amazon will shut your listings down if you keep cancelling mistaken orders. The workaround that I found is you have to de-link any OOS products. Again though this is a big problem if you have 1,000 skus. Things go OOS all the time. You will need to manually de-link anything that goes OOS. It took me weeks of yelling at them to even get them to acknowledge the problem. I don't know if it is fixed. When I tried to talk to them about it and ask if it will stay off now, they just repeat back to me what I said as if they are informing me of how it works ("when you put in "0" it resets back to "999") even though that is a bug, and talk in circles and refuse to acknowledge the problem or tell me if it will keep resetting back to "999" for OOS products or now.

Developer reply ·

Dear Customer, We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce

Yogo · 3 months using the app
★★★★★
Shopify

they transferred my products completely wrong. I am not satisfied at all, the prices and titles are completely wrong. They took additional money from me outside shopify.

Developer reply ·

Dear Customer, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We are sorry to hear about your experience and want to assure you that your concern has been taken seriously. Our team is committed to resolving your issue promptly, and we'll reach out shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce

Vintagepillowsstore · 1 minute using the app
★★★★★
Shopify

This has been the worst experience with an app I have ever had. The customer service is less than poor. Everyone that I have spoken with protein like they wanted to help me, but never did anything. I have been trying to use this app for 4 months and have not been able to post any products on Amazon. I do not recommend it.

Developer reply ·

Dear Customer, We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce

NSZ & Fab Fashions · 4 months using the app
★★★★★
Shopify

Horrible app. It constantly breaks and the service can rarely solve the issue quickly. This app's bugs are costing us a lot of money in sales. When it works it works well but it is not reliable enough.

SendIt Sailing · 7 months using the app
★★★★★
Shopify

We tried the Marketing Plan, however there was no useful support at all and none of the features listed in the plan were ever fulfilled. Chatting with CEDcommerce support in Shopify was just talking in circles with no solutions. We had one audio-only meeting where they told us we'd get an audit by a certain date and after that, they would need Amazon Partner access. The audit never came, and then they said it was because they needed access to complete it. We sent the link but they weren't able to use it and sent instructions on how to do exactly what we already had done to send it. After 3 weeks we gave up and cancelled.

Wild & Pure · 23 days using the app
★★★★★
Shopify

What a nightmare. I installed the app. Out of the products that were already being sold on Amazon, some were shown without an ASIN and some with an ASIN. I asked support why, what the nightmare continued... An hour of messaging, at first they say they're not on Amazon, I say how come here's the screenshot, they say oh yes they are, I checked myself. "Refresh the page," they say. I refresh, same thing, I send him the screenshot again, they say the products are not on Amazon. I say how can they not be, you just checked and said they were. Such uselessness.

Ranok Inc · About 3 hours using the app
★★★★★
Shopify

This is an absolute scam. Please do not use this app, it does not help to sync any of your listings from Shopify to Amazon. I've contacted support and even re-uploaded the listings 10 times, and still had results stating "Error". This app is a complete scam, please do not purchase the monthly membership either.

K'Lacquer · 8 days using the app
★★★★★
Shopify

I've collaborated with CED for a substantial period. While the primary application performs adequately, my experience with their additional services has been notably unsatisfactory. I expanded my engagement to include product listings, SEO, store creation, among other services. Unfortunately, I must express my profound disappointment with these offerings. The professionals assigned to assist me, namely Praveen, Areeba, and Shruti, have not met expectations. Despite raising concerns with Praveen—who assured me of addressing and personally resolving the issues—my problems remain unattended. His reassurances often left me in limbo, with responses such as "Allow me to check with Shruti, so that I can update you," followed by no follow-up. When I sought confirmation of completion two weeks ago, his evasive replies only added to my frustration. The subpar quality of work and frequent errors have been detrimental; a significant instance being the mishandling of one of my successful FBA products. This error resulted from an improper merging with another FBA product, which upon separation, led to it being labeled unsellable due to certain changes. Repeated requests to rectify the issue were met with protracted promises of 'looking into it,' while any responsibility for the mishap was deflected onto Amazon. Furthermore, the grasp on effective SEO by the staff appears tenuous at best, evident from keyword-stuffed, customer-unfriendly content and the use of AI-generated images that fail to appeal or make sense. All attempts to escalate these issues to a managerial level have proven futile. I advise potential clients to be cautious and attentive when engaging with this company, especially regarding interactions with Praveen. Initially, his focus seemed to be on providing reassurances to secure a purchase of their services, rather than ensuring client satisfaction. As I've stated before, I've been a long-time user of their applications. However, this recent experience has definitively ended my relationship with CED. I can no longer trust them due to what I perceive as deceptive practices.

13 Moons · 9 months using the app
★★★★★
Shopify

AN ABSOLUTE NIGHTMARE. LINKING PRODUCTS CAUSE OUR CURRENT AMAZON LISTINGS TO CHANGE PRICE CAUSEING US TO CANCEL ORDERS HURTING OUR ACCOUNT HEALTH. CUSTOER SUPPORT IS AN ABSOLUTE JOKE AND WANTED US TO PAY MORE MONEY. BY INSTALLING THIS APP IT TURNED OUR BUSINESS UPSIDE DOWN IN LESS THEN 24 HRS AND MAJOR OVER TIME AND FRUSTRATION TO FIX. ENDED UP DELETING THE APP

Empire Lube Equipment · 14 days using the app
★★★★★
Shopify

App and customer service is an absolute joke. I paid to have 100 sku's added to Amazon.....almost a year later I have a handful that are correctly listed. They have girls swimsuits in men's clothing, girls dresses in womens. What is listed is search suppressed. They will not correct the listings but keep telling me they will "update within the week". Well going on a year, do what you say OR REFUND MY MONEY!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR TIME WITH CEDCOMMERCE.

Razels · Over 1 year using the app
★★★★★
Shopify

I didn't have a good experience with them. They will count all orders on Amazon even if they didn't come through that app! This is a terrible example of how the app should work. I strongly discourage using them and recommend exploring alternative apps that operate more fairly and won't simply drain your funds.

besmart-amz · Over 1 year using the app
★★★★★
Shopify

Update (12/27/2023) Unfortunately I have to point out that the developer takes time but fails to solve this issue Update (12/16/2023) Unfortunately I must say that the App is unable to create new products on Amazon that have variations in colour, sizes, etc... (E.g. T-shirts - Shoes). Only publish variants without properly matching them to the main product (Parent). This does not comply with what Amazon expects. (05/17/2023) I tried and tested several Integration Apps (Salestio and Codisto) before deciding which one to use. In the end I chose CedCommerce and after some time using it I can confirm that I'm really happy with the choice I made. Inventory synchronization, order management, publishing new products or existing products on Amazon, thanks to the modern interface to use is easy and above all works very well. For any doubt, the assistance team is always ready to answer in a few minutes.

Grimandi calzature · About 2 years using the app
★★★★★
Shopify

Worst customer service. they don't know what they doing. No one answers, no one helps, they just keep saying hello, greeting, hello....... run!

Cizaro · 30 days using the app
★★★★★
Shopify

The app works with a lot of effort. After install, I was approached by CedCommerce about helping to upload and optimize the amazon listings before BFCM. I paid this company to optimize my listings and they ghosted me for months without doing the work.

Flags For Good · 5 months using the app
★★★★★
Shopify

We have run into a critical error with Shopify and CedCommerce that is preventing all syncing. They acknowledged the coding error and are working on it, but it's been days. I will update this review when I can.

Gamers Guild AZ · 10 days using the app
★★★★★
Shopify

Die amazon integration schläft permanent fehl. Es wirft error ohne Ende und der Support ist alles andere als eine Hilfe. Leider haben sie es nicht in drei Wochen geschafft das fehlende Attribut zu implementieren. Irgendwann hat der Support angefangen mich und meine Anfragen zu ignorieren. Sehr schade!

tigerbeil · 23 days using the app
★★★★★
Shopify

They will continue to charge you after you uninstall the app. You have to jump through extra hoops when you disconnect and uninstall this app. They also have a strange way of billing overages and if you go 1 order over, they don't bill you the overage, they stop fulfilling orders.

Lakota · 6 months using the app
★★★★★
Shopify

Worst customer service on this platform by far! I paid them to create 250 listings/variations on amazon. it was due in 1 month. it's been 3 months and i have over 140 suppressed listings on my account due to them creating the listings improperly. they ruined my amazon account. they took my money upfront. and they have absolutely no interest in fixing it. i text them almost every day and they provide zero help. i provided them access to my actual amazon account to resolve it all, yet they didnt bother to log onto it even once in 2 months! They only care about money otherwise they would have resolved my issue or even taken one step towards solving it. For anyone considering paying them to list online , save your money cuz i lost mine. pathetic and selfish. terrible customer service AND THEY REFUSE TO REFUND ME.

PremiumBrandGoods · 6 months using the app
★★★★★
Shopify

Seit 5 Monaten bekommt es der Anbieter nicht hin uns als Anwender zu unterstützen ein einziges Produkt auf Amazon zu listen. Wir wollten unsere Absatzwege auf diesen Kanal ausweiten und lediglich 10 Bestseller dort verkaufen. Es entstehen immer wieder neue Fehler, bei denen wir keine Unterstützung unterhalten. Mit jeglichen Anbietern bin ich immer sehr zufrieden, aber der Support dieses Anbieters ist katastrophal! Absolut nicht empfehlenswert!

MAHINA · 8 months using the app
★★★★★
Shopify

They will happily double charge you for any excess fees and not allow you to use the app for 24-48 hours while they investigate. Will update if we get a resolution.

Developer reply ·

Hello SnowPaw Store, We apologise for the inconvenience. We have fixed your concern permanently. Please get back to us, we will surely help you in the same way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce

SnowPaw Store · 6 months using the app
★★★★★
Shopify

Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.

Developer reply ·

Hello Pierogi Gifts, As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you get the errors while uploading the items. It only happens when any required attribute or information is missing in products. Apart from this, we apologize that you get an unsatisfactory response from the team. We have more than 20k active sellers on the integration app. Continuously & daily, we serve all the sellers in the best way. We look forward to the opportunity to assist you effectively. Regards Team CedCommerce

Pierogi Gifts · Over 1 year using the app
★★★★★
Shopify

The customer service told me only works on FIREFOX !!! I tried to use on Chrome and Safari without success, returns the error: "{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"

Developer reply ·

Hello DaRoAn, We sincerely apologize for the inconvenience you've experienced. It appears there was a misunderstanding regarding browser compatibility. While our app is optimized for Firefox, we understand that you may prefer to use other browsers like Chrome and Safari. The error message you received, "Access Forbidden," is indeed unexpected. Our team investigated this issue to ensure cross-browser functionality and resolved the error you encountered. Will look forward to serving you again !! Team CedCommerce

DaRoAn · 4 months using the app
★★★★★
Shopify

The app has many issues that need addressing urgently. Stock doesn't sync and items are oversold. Orders don't sync so my late dispatch rate is through the roof and now I can't upload products due to an error that is not being fixed quickly. The above issues in my opinion make this app useless!

Developer reply ·

Dear Super E-cig Ltd, We apologize for the unexpected issues you faced previously. We want to inform you that we have now permanently resolved these concerns. You can confidently use the app without encountering the previously mentioned problems. Additionally, we offer a free plan, so you can test the app once more and experience the improvements firsthand. We look forward to serving you again and providing you with a seamless experience. Thank you for your patience and for giving us another opportunity. Best regards, Team CedCommerce

Super E-cig Ltd · About 1 year using the app
★★★★★
Shopify

After 10 days of technical support I still don't have the products aligned with amazon, app not recommended

Peccati di Stile · 20 days using the app
★★★★★
Shopify

l'équipe de support fais des promesse qu'elle ne respecte pas. the support team makes promises that they don't keep.

Developer reply ·

Hello TECIN-PRINCIPALE, We sincerely apologize for any unfulfilled promises or issues you may have encountered. Our commitment to delivering excellent support is at the core of our values, and we take your feedback seriously. We understand the frustration that can arise when expectations are not met. We would appreciate the opportunity to investigate the specific promises made and work towards resolving any outstanding concerns. Please get in touch with our support team again, and we will ensure that your issues are addressed promptly and to your satisfaction. Best Regards Team CedCommerce

TECIN-PRINCIPALE · 4 months using the app
★★★★★
Shopify

Need to update this. The app went down for maintenance in the middle of the day without any notice or notification. When contacted the support they had no ETA has to by when this will come back.

Developer reply ·

Hello H S Johnson team, We sincerely apologize for the inconvenience caused by the unexpected maintenance downtime of our app, which occurred without prior notice or notification. We understand how this can disrupt your workflow. Regarding the support response, we regret that we couldn't provide you with an estimated time for the app's return. We acknowledge this as an area for improvement in our communication. We have taken your feedback to heart and are committed to ensuring that such situations never happen again. We would like to invite you to give us another opportunity to serve you. We promise to provide you with the best level of service and a more reliable experience moving forward. Best Regards Team CedCommerce

H S Johnson · About 1 month using the app
★★★★★
Shopify

Condescending and apathetic service. You might want to rethink this app if you're looking for customer service (and you're going to need it!)

Developer reply ·

Hello PringCor Team, We deeply regret your disappointing experience with our service. Your feedback is genuinely important to us, and we apologize for any condescending or apathetic interactions you may have encountered. We are committed to providing a higher standard of customer service, and we take your comments seriously. We value your business and hope you'll consider giving us another opportunity to serve you better. Your satisfaction is our priority. Best regards, Team CedCommerce

PringCor · 11 days using the app
★★★★★
Shopify

they haven't help me out, like they said they would been bullshitting me for six months, dragging me along I am visually impaired a small business owner, who is struggling to survive, like everyone else in this world but nothing but people take advantage of my disability and I can't believe it that these people will they after day week at the week month of the month blow me off as if I don't have any value I want you guys all to know here and feel the anger and frustration that these people from this organization from all the departments have a failed they all do the same thing they understand they know the difference but disappointingly they put the least amount of effort they try not to work they make nothing but excuses they don't know how to follow up and follow through. They're not committed to their customers they don't give a damn when people feel that comfortable in their positions watch out this is a warning to you guys all don't waste your time and don't mess with these people , they will lie to you they won't lie to you they will lie to you.

Miracle Spritz · 7 months using the app
★★★★★
Shopify

Beware of this company. This app charges you for every sale made on Amazon whether or not it is processed by their app. In effect, they are cheating their customers by inflating the number of orders processed to include all your amazon orders. Not just the orders for products in Shopify processed in the app. When I noticed the number of orders processed in the app kept increasing even for products I do not have in Shopify I contacted them and they denied it. After I showed them screenshots proving their app was charging me for orders it was not processing they then told me they also charge for "failed orders" which are orders not linked to products on Shopify.

Odditees · 4 months using the app
★★★★★
Shopify

Have been using this app for almost a year. I can truly say that this is definitely the worst app I have ever used. My orders are not synced to Shopify correctly, so every time I have to check hundreds of orders and tell them to sync it manually. When I contact support, they say sorry and ensure that this will not happen again, but IT HAPPENS AGAIN AND AGAIN. The subscription prices are so high, but OMG the service and app's performance are terrible. I will end my subscription as soon as finding a similar shopify amazon app. They have ruined my business so far. The only thing they say we are sorry, bla bla....

GoWith · 9 months using the app
★★★★★
Shopify

Worse Shopify App I have used!! Have wasted many hours waiting for the 'Dev' team to resolve issues...and they keep coming back. Customer service is non existent with broken promises.

Calendar Club · 9 months using the app
★★★★★
Shopify

glitches, SKUs don't match. Wasted a full day with support trying to figure out the bugs. Not worth it, I'm looking elsewhere.

goodseedclothing.com · 3 days using the app
★★★★★
Shopify

I've been waiting for 3 days for an answer to my request, I've been strolling from whatsapp groups to other groups. From the beginning I indicated my request And in the end: negative response, WHILE THEY KNOW MY QUERY FROM THE BEGINNING I strongly advise against.

MYCASE FC · 2 days using the app
★★★★★
Shopify

Do not download, moreover DO NOT pay at all. It took them 1 week and a half to post 1 item they couldnt figure out how to. I sell Jewely, it shouldnt had been that hard. I downloaded another app: Amazon by Codisto. And they helped me upload over 400 products in 2-4 days!

ErikRayo.com · 5 months using the app
★★★★★
Shopify

Est ce que c'est une blague ? Application très très difficile à mettre en place, pour ma part je n'y suis toujours pas arrivée mais surtout le service client?? Qui organise des meetings et demande de l'argent pour la mise en route ! C'est une application certifiée Shopify ça ?? Cela respecte vos régles ??

Developer reply ·

Salut Jilu, Nous nous excusons pour la confusion et les désagréments que vous avez pu rencontrer lors de votre première interaction avec notre application et notre service client. Il y a peut-être eu un problème de communication et nous apprécions que vous ayez porté ce problème à notre attention. L'application est conçue pour aider les utilisateurs dans leurs efforts de commerce électronique, et nous avons apporté des mises à jour et des améliorations significatives depuis votre dernière interaction. Il offre désormais une expérience plus rationalisée et conviviale. Concernant le problème que vous avez évoqué avec le service client, nous ne demandons pas d'argent pour démarrer avec notre application. Nous proposons un forfait gratuit et nous nous engageons à soutenir nos utilisateurs sans aucun coût initial. Nous comprenons l'importance d'une communication claire et nous excusons pour tout malentendu qui aurait pu survenir. Nous apprécions vos commentaires et aimerions vous inviter à donner une autre chance à notre application. Vous le trouverez bien amélioré et mieux adapté à vos besoins. Nous attendons avec impatience l’opportunité de mieux vous servir. Salutations Équipe CedCommerce

Jilu · 2 days using the app
★★★★★
Shopify

Was told repeatedly that they would help me start selling on Amazon. 2 weeks later and i had to go use another app/service.When i asked questions,theyd stop responding.

Developer reply ·

Dear BootsOrBlood team, We apologize for any inconvenience you experienced during your initial interactions with our team. After receiving your review, we took immediate action to address the situation. We conducted a meeting to discuss your concerns, and we're pleased to inform you that we resolved the issues you encountered. We understand that communication is vital, and we worked on improving our response times to ensure you receive prompt assistance in the future. Please contact our support team if you have further questions or require additional assistance. We are ready and eager to assist you in any way we can. Your success on Amazon is our priority, and we want to ensure you have all the resources and support necessary to thrive in your selling journey. We look forward to continuing to assist you and help you achieve success on Amazon. Regards Team CedCommerce

BootsOrBlood · 30 days using the app
★★★★★
Shopify

Can't upload to Amazon without multiple errors. Worked with four different reps in chat over four days and they'd promise to fix and then the next day I'd log back in and nothing changed. Too much heavy lifting to just get the Shopify catalog ported over to Amazon with this tool.

Headwaters Bamboo · 9 days using the app
★★★★★
Shopify

AVOID. Slow product information sync, no notifications for Failed Orders, difficult navigation within the app, complicated process for linking products. Customer support is slow, rude, unhelpful, struggles with communication.

Materia Store · 6 days using the app