AfterShip Email Marketing,SMS
by AfterShip · launched
View in Shopify App Store ↗Reviews (2316)
Terrible Dishonest Company. AfterShip should be on your blacklist . The application is willfully and Illegally keeping more than $3000 of our money. We have never used this application ever. They illegally started charging $109 per month for absolutely NOTHING. No service. And now they refuse to return it. The criminal act or legal concept that applies here is fraud (or theft by deception), which occurs when a company or person gains a dishonest financial advantage by trick or deception.
Sadly enough they have decided to start with chatbots and after multiple bugs they are not willing to resolve it's time to find another app (after 5 satisfied years). Find out for yourself before you add this app to your store: open the chat function, type that you want to chat with a human being and wait long enough till you decide that this review is 100% real.
i used this app for 5 years. It was pretty good from 2020-2023 but then they fell completely off. emails don't get delivered, they freeze your account for no reason making it so that you can't send emails at all. I had an organic email list of 16,000 people and i was constantly blocked from sending emails even when i have a quality email list. customer service is terrible. they also kept overcharging me by upgrading my plan without my consent!! they did this SEVERAL times. do not use this app
Developer reply ·
Hello Angels Only Team, Thank you for your long-term support over the past five years and for sharing this feedback. We take these concerns seriously and would like to provide clarity on the points you've raised: Email Delivery & Account Status: We understand how frustrating delivery issues can be. Typically, delivery failures and account freezes occur due to an impacted sending domain reputation. This is influenced by factors such as email content, sending frequency, and recipient interaction. When these metrics decline, providers like Google may block the emails to protect users; this is a standard industry protocol and not a direct block by AfterShip. Billing & Plan Upgrades: Regarding the overcharging, we would like to conduct a further review of your account. Please note that plan upgrades cannot be initiated automatically by our system, so we need to investigate how these changes occurred. Customer Support: We were concerned to hear about your experience with our team. However, we could not find any recent interaction with support under your account details. We would appreciate more context or a ticket number so we can look into this further. We have sent out an email to discuss this further or alternatively you reach out to us directly so we can resolve these issues. Regards, Team AfterShip
Extremely complicated and time consuming to setup and to remove.
Developer reply ·
Hello Vintage Team, We are sorry to hear that you found our app complicated and took time to set-up and we certainly would want to hear your feedback about where we can improve. From our records, you have tried our Free version of the Email app for about 10 minutes post which you uninstalled it from your store. Our app has a basic set-up & onboarding checklist which is quite user friendly and which is the first thing recommended when you install it for the first time. You also reached out to our support team regarding an account deletion request where we promptly shared the necessary steps to proceed however, we did not receive any further response, and the chat session was subsequently closed. We appreciate an honest feedback which helps us improve our app and services, however we feel that a 10minutes of trying out a Free plan is not sufficient time to get to know the product. Our commitment remains focused on delivering a seamless and reliable experience for all merchants using our platform. We continuously monitor our email and SMS services to ensure consistent performance and maintain high service standards for merchants utilizing our solutions for email marketing. We would be pleased to arrange a personalized demo with our product experts to provide deeper insight into our features and services and to help reassess your experience with our platform. Thank you for taking the time to share your valuable feedback. Regards, Harsh Saxena Team AfterShip
DO NOT WASTE YOUR MONEY!! They say that the email spam rate should be within 0.40% but they would disable the email feature even if you are within that limit. The customer cannot help you at all, and they would send you a canned response that they have reported this issue, and would make you wait days to fix an issue in their system. When I told their agent Sadhan that I'm within the threshold, he told me the spam rate limit is 0.10%. I had to show him a screenshot of their own website that says it's should be within 0.40%. They would hand out incorrect information to mislead you and just to cover their system's fault. The customer service can't be bothered if you're losing business or what. FIND A DIFFERENT APP. DO NOT WASTE MONEY LIKE I DID
Developer reply ·
Hello Vitalia Supplements Team, We acknowledge the challenges you have faced, and we understand the importance of your ability to communicate effectively with your customers. However, it is also essential for us to safeguard the interests of all customers using our platform. As we communicated to you in, your service was temporarily suspended due to a high bounce rate and a low domain reputation. Since October, your account has been flagged multiple times for similar issues. Following our internal review, we have reinstated your service on several occasions, as per your requests. Our commitment is to ensure that our merchants send emails only to legitimate customers who have provided consent, thereby minimizing spam and bounce rates. We prioritize the monitoring of our email and SMS services as we aim to maintain a reliable service for all merchants utilizing our platform for email marketing. Therefore, it is crucial to mitigate high bounce rates and spam complaints. We sincerely apologize for any disruptions this may have caused to your service. Please understand that these measures are in place to comply with regulations and to foster safe and secure email marketing campaigns. Thank you for your valuable feedback. Regards Philips AfterShip Support Team
DO NOT USE THEIR APP! Please do not use this app. Their business development representatives will play tricks in the contract, preventing you from enjoying the communication rights you are entitled to. The validity period of communication emails is supposed to be 12 months, but the contract will state a shorter period. When there are remaining emails left, you cannot flexibly apply for an extension, and they will directly deduct the money from your account. It is recommended that everyone use Mailchimp. For unused remaining quotas in the package, it offers extensions of six months or one year, which is very flexible.
There are much better apps out there for email marketing! This one is pretty basic and customer support is the worst I have ever experienced! Don't waste your time and effort on this and go for something else.
Developer reply ·
Hello Coco & Dee Team, Thank you for sharing your feedback. We have reviewed the support interactions you have had in the recent past and found out that the request for the change of account ownership was completed on your request after the completion of our investigation. We apologise for the inconvenience however, the issue is related to the change of ownership, and we have a process in place to identify the correct owner of the store before we transfer the ownership of the account. This is to make sure that we are speaking to the account holder and not any third party who may want to gain ownership for any nefarious reasons. It may seem that the process is long, but it is to make sure that the account's security and integrity are maintained. We have taken your feedback and will try to make the process more user-friendly. Hoping you continue your relationship with AfterShip going forward. Regards, Shafiq Alam AfterShip
Worst platform that I used in my life. This 5 star are all fake. Never use this app.
Developer reply ·
Dear Customer, Thank you for your feedback. We'd like to inform you that we had already lifted the email suspension multiple times as communicated to you on the chat support. However we still continued to see high spam rate causing a low domain reputation. We had requested you to reduce the campaign frequency and send to active contacts only to warm up their domain reputation. Since there was no improvement, the email services was disabled and we informed you of the same. While we understand that you did not have the same experience using our application, we can confirm that the reviews here are from Customers who use the same application and were able to help their business. We've sent a follow-up email to your registered email, please revert to discuss further regarding any concerns you may have. Regards Philips AfterShip
DO NOT RECOMMEND We got charged for 6 months ($1,019.94) of no use after they denied usage and when we asked for a refund they said sorry its not possible. We also asked for a credit and they said no USER BEWARE!
Developer reply ·
Dear Customer, Thank you for sharing your feedback. We can see that on 24-Oct-2024, we had communicated to you that due to the very high bounce rate, your email campaign was suspended and asked to share a few details to help resume the services. This was same process we followed in August 2024 as well when your email campaign was suspended. We unfortunately did not get an further response from you on chat or email, nor a request to cancel your subscription. While your subscription is still active, the subscription charges will continue till the time you cancel the subscription. We've sent you a follow-up email as well and await your response to discuss further. Regards Philips Team AfterShip
I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.
Developer reply ·
Hello Chicken Pound Team, Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users. We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat. We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes. Please feel free to contact is for any issues going forward at support+marketing@aftership.com or use the chat option from the application dashboard. Regards, Team AfterShip
I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person. They took my money but failed to deliver any service, and now I’m left without any real help. Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.
Developer reply ·
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. You are a valued customer, and we always strive to deliver a high-quality service. We are genuinely disappointed to hear that we did not meet your expectations. Upon reviewing your account, we discovered that the suspension was due to a high bounce rate and low domain reputation reported by Gmail. These issues forced us to temporarily suspend services to your store as a precautionary measure. One of our support team members has already reached out to you via email with further clarification on the matter, and we look forward to hearing from you to resolve this. We sincerely regret any inconvenience this has caused, and we are open to any suggestions you may have. Our goal is to provide the best possible experience, and we are committed to addressing any concerns you have moving forward. Please feel free to contact us anytime via live chat in your account or email us at support@aftership.com for assistance. Best regards, Team AfterShip
Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!
Developer reply ·
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future. We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
This app is horrible. They overcharged me and when you need help it takes forever. Ill never use them again. Please read your statements and see what they are charging you each month. They can't even explain to me why they double billed me. Never again.
Developer reply ·
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. I would like to inform you that you used a 50% coupon for the first cycle and from second cycle you started getting the complete subscription charges. As a good will gesture our experts have already processed the best possible refund for you. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
Great service for TIK tok stock feed but pricing is too high, We have moved from Aftership which was $1299 to CED commerce which is $249 they do exactly the same $1000 a month is a very big saving i would suggest to contact CED commerce
Developer reply ·
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you are not happy with the pricing of the app. As a good will gesture our experts have offered you the best discount offers already. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings. Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them. Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users? Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading. In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Developer reply ·
Dear Customer, We understand that you are unhappy with the billing explanation that was provided to you and the delay, which has led to a negative experience. We value you as a customer and it is disappointing to learn that we have not met your expectations. We are investigating the multiple charges issue that you have raised and have sent you an email as well to further follow up to help resolve the matter. We are fully committed to ensuring there is no discrepancy in the billing charges and look forward to resolving it at the earliest. Thank you for your patience and understanding. Best regards, Team AfterShip.
Total fiasco from the start, tried it for three months and had more issues with this app than any other thing I have used in the past 9 years.. Do not recommend, in the slightest.
Developer reply ·
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. I regret to inform you that your account has been suspended due to a high number of bounced contacts. Unfortunately, these malicious activities have forced us to make the difficult decision to suspend our services to your store. We have already credited the refund to your account. Regarding this, one of our support team members sent you an email for better clarification. We are looking forward to hearing from you over the email. We sincerely regret any inconvenience caused during the three months you used our app. We are open to any suggestions. We will try our best to provide you with the best experience. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
Tricked me into upgrading plan and then after the feature is not avaialable refused to refund! Everything is so complicated in the aftership apps suite and support is probably AI chatbots
Developer reply ·
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon. Also, we've processed the refund from our end. You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further. Again, we regret the inconvenience caused to you. Regards, Team AfterShip
Absolutely Horrible App I signed on for $11 monthly but it is so hard to set it up kept asking me to subscribe to $179 a month package. Keep your money don't sign on
Developer reply ·
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that it is keep asking you to subscribe to $179 plan. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. Also, one of our Automizely experts has sent an email to you so that we can connect over the screen share meeting to fix it in one go. Regards, Team Automizely
Hi , I contact with customer servise but still not get any answer. I have technical issue and not able to login my app , can you check please ASAP please. Thank you
Huge bad app, overcharge me $89 and $119. email sender never set up for me , no one help for real things , always wrong things , very bad app , please dont use this at all
Developer reply ·
Thank you for sharing your feedback with us. I apologize for the inconvenience caused regarding the sender's email verification and billing charges. As you said that you didn't use the features, I verified that we had already taken steps toward a refund for the previous two months, waiting for your confirmation. However, I'm sending a mail with the steps in regard to verifying the sender's email. We kindly ask that you let us know your availability to fix the problem. Since you are a valued customer, we constantly strive to provide a wonderful experience. Knowing that our service fell short of your expectations makes us very sad. Looking forward to hear from you. Regards, Team Automizely
This app does not work properly and support is absolutely horrible. Trust me, find a different app. Shopify, you also get a poor rating for forcing me to give a min 100 words to give this review.
Developer reply ·
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. Regards, Team Automizely
Terrible app. Took 4 days to send an email to 700 subscribers. This app also makes there collection of subscriber data impossible to import into shopify. So if you don’t pay for the app you loose your subscribers.
Developer reply ·
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. Also, one of our Automizely expert has sent an email to you so that we can connect over the screen share meeting to fix it in one go. Regards, Ankush Kumar Team Automizely
this app will damage your website and the support will not help. Stay away I fixed my website after i deleted this app
Developer reply ·
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. We regret the inconvenience caused to you. Regards, Rupam Team Automizely
Do not use this app. Just use the free Shopify Email app instead, because: 1) It randomly loses my progress when I'm working on an email campaign. You have to manually save every 5 min. Are we back in 90s now? 2) Buggy user interface all around. 3) Rude and unhelpful support. I'm a web developer. I know how easily some of these bugs can be fixed, especially for a big company like theirs. The support person always ignores my suggestions and blames me for their lack of best practices. 4) Shopify Email is free and has most of the same features you need. I have 2000+ contacts that I send emails out on a regular basis. This app has been incredibly difficult to work with. I really tried to work with Automizely for weeks, because only they had the features I needed. Not any more.
Developer reply ·
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
1. A lot of discounts/offers were auto enabled upon installation. That is crazy. If I did not go through each section, I would be giving away free shipping, $10 discounts etc without even knowing about them. 2. No way to make my own popups.. or allow the customer to stop seeing the popups after 1 time. e.g. there is no need for a customer to see a "Welcome to our Store" popup EVERY TIME she visits.
Developer reply ·
Thanks for sharing your valuable feedback. We are disappointed to know that you did not have the best experience using our app. The features related to discounts and free shipping are auto enabled to grab the attention of shoppers and boost sales. However, these features can easily be disabled and customised, as per the user’s discretion. As for your suggestion related to the Popup, I have noted your suggestions and have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and in the future, you will be glad to see more enhanced features to make your experience better. I apologise for the inconvenience caused to you and appreciate your understanding in regard to this matter. Regards, Neelima Aggarwal Team Automizely
I originally provided this company with a great rating for the easy use of the tool. However, I have updated my score due to performance issues I experienced on Black Friday that continue to spam my subscribers repeatedly. The technical, while quick to respond are unable to stop the spamming and for the last 17 hours, my customers have received the same email over and over. I will never use this service or AfterShip again.
Developer reply ·
Thank you for sharing your valuable feedback. We apologise for the inconvenience caused. We have gone through the chat transcripts and we are discussing this situation with the team. We will get back to you with an update on this. Regards, Riyaz Team Automizely
DOES NOT WORK WITH OUTLOOK. If using Outlook go with ANOTHER APP. The email Marketing Part is terrible to use, anytime Customer Service is quick to respond to a chat but more concerned about closing the case than resolving problems. There system is so buggy and every time I've had issues I'll have to start it over again from the beginning with each new person. Big times waster just trying to get each email set up. It's also very restrictive and never looks like how you designed it in composer
Developer reply ·
We are sorry to know that the app is not working for you as expected; as all the button links sent out on emails are broken. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that you experience the best customer support. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com Regards, Rupam Team Automizely
I can't trust a provider who can not keep their words. Our free trail should be ended until December 21st, 2021. But suddenly they change it to October 15th , 2021. I never had an app change their subscription rules as they wish. How can I trust them if paid subscription? Will they cut me off again in the middle of my subscription? I have contacted their support and send him a screen shot (prove) that our subscription will be ended at December 2021. But the support agent offer me a one month extension of free trial. This is so weird that they can't keep THEIR OWN PROMISE to their client on their own offer. I was going to subscribe with paid option later on December, but looking on their current behaviors, I prefer to choose other honest provider.
Developer reply ·
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We have gone through the chat transcripts and found that you are concerned about the email quota that was promised till December. Please note that we have introduced different plans for sending the email to a certain contact limit. However, we have forwarded your request to our team. Our team will contact you via email shortly to assist you. We believe in transparency and customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations. We appreciate your understanding in regard to this matter and regret the inconvenience caused to you. Regards, Riyaz Ansari Team Automizely
SCAM ALERT! they claim to give you unlimited emails then slowly begin to charge you, banner on the app say something but support says a different things, be aware of fake advertising, fake advise by their CSR I can't get my head around how Shopify lets an app like this on the app store also they MAKE YOUR STORE LAG AND BECOME SLOWER,... I contacted support and is a nightmare im for real 100% STAY AWAY THIS APP IS TERRIBLE....SAVE YOUR TIME, RESOURCES, PATIENCE AND MONEY THIS GUYS ARE TERRIBLE AND HAVE SUCH TACTICS TO TRICK YOU VIA CHAT YOU CAN SPEND 1HOURS OR YOUR TIME DEALING WITH LIES AND GETTING THE RUN AROUND, THEY BEG FOR REVIEWS AT THE BEGGING OF THE TRIAL AND ACT ALL NICE BUT ONCE THATS OVER GET YOUR SEATBELTS ON COZ THE TRUE NATURE OF THIS APP COMES TO PLAY AND IS SCARY TO SEE SUCH SERVICE.
Developer reply ·
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We have gone through the chat transcripts and found that you want to get the quota of your emails increased to approximately 4,000 plus contacts. Please note that we have introduced different plans for sending the email to a certain contact limit. This is why our support team suggested the best plan that would suit you in accordance with the number of contacts you have. I apologise if there was some miscommunication. We believe in transparency and that is why you see a banner on your admin page to increase the limit of your email contacts if you wish to. However, we have forwarded your request to our team so that the limit can be increased for your emails. Our team will contact you via email shortly to assist you. Customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations. We appreciate your understanding in regard to this matter and regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Products are OK, but customer service is terrible, probably the worst that I have experienced! I have been waiting for over a week to get a response to an issue. Sent out 2 messages, but nothing.
Developer reply ·
I am sorry to know about your experience with customer service support. We will surely work towards not letting this happen in the future. Your feedback has been noted. We will try our best to ensure that you experience the best customer support. We are available 24 X 7. You can always contact us via the live chat option available on your account or email us at support@automizely.com Hope we resolve this for you as per your expectations and continue to provide you nothing but the best. Regards, Rupam Team Automizely
Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.
Developer reply ·
It is really unfortunate that your expectations were not met in your recent interaction with us. We will surely work towards not letting this happen in the future. Your feedback has been duly noted and is being worked upon at this very moment. A resource has been aligned to contact you via email and keep you posted on the progress. We would also check and brainstorm how things could have been handled differently by the support staff. Inconvenience is highly regretted. Regards, Nitish Kumar Team Automizely
Giving this app one star because it constantly freezes up on me causing me to have to start from the beginning each time. When I reached out, they told me the basics "clear your catche" "make sure you're connected to a high speed service" etc.... None of those things worked. Every other app attached to my site works perfectly fine so no its not connection issues. I didn't really like how they didn't ever resolve my issue. Other then that, the app is a good/decent app for sending out emails, pop ups, etc... this is just my experience, everyone might not have the same. adding onto this review as I am continuing to experience inconveniences with this app. 1.) I had "Powered By Automizely" removed from my pop up about 6 months ago and is suddenly appeared again. When asked to remove I was told it may not be able to be removed bc I have a free shopify plan?? which I don't, and makes no sense considering it was removed previously. 2.) Right after that issue, I go to send a newsletter out and its telling me I can ONLY send to 300 contacts because they need to verify that I am not a spammer? I was told I would have to wait 12-24 hrs. This is such an inconvenience considering as a business I must send out newsletters in a timely manner. I am searching for a new newsletter app that I can switch over to because I am finally fed up with the issues I keep having
Developer reply ·
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
This app slowed my site down from 46 to 35. After uninstalling i went up to 38 only. Pay attention to this.
Developer reply ·
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Tried to send emails but the send button was locked. The communication with the agent although online is very slow. I requested a few things because the app limits your usage and only some were address. Overall we don't have time to waste trying to get emails sent once you have taken time to create the email. Waste of my time from yesterday to send one email.
Developer reply ·
We really apologize for the inconvenience. We are going through the issues faced and fixing them on an urgent basis. A dedicated resource has been assigned to resolve your concern immediately. Hope your experience gets better and we keep providing the best of features and services to you. Regards, Nitish Team Automizely
I used this app for a popup campaign, It worked fine the first time, some time after when I started a second popup campaign it did not work because the coupon code from the first campaign shows as the code of the second campaign, I even deleted the first code to avoid it from showing it and it didn't work, . Tried everything, this app is messed up, it shows any coupon code, not the one you decide to,. Its Very confusing for costumers and frustrating, I need to find an app that works well always not just the first time.
Developer reply ·
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority. I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Regards, Automizely Marketing Team
My original review below shows how it all started. I noticed in 48 hours, I have not made a single sale. I got over 200 visitors a day but no sale. I then discovered that when you try to add stuff to the cart, it just keeps loading and nothing happens. So I deleted this app and the problem was gone instantly. I can not believe this app is free. It has all the conversion tools you would ever need and it is Free? I contacted them to remove the "powered by" via the chat bubble and it was done instantly. I will be waiting to see when the cost starts showing. Too good to be true.
Developer reply ·
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority. I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Regards, Automizely Marketing Team
If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.
Developer reply ·
Thank you for the valuable feedback. Our development team is working on the feature. We will notify you once the fix is deployed. Kind regards, Sumit
The app is easy to use and all but it will give your customers INFINITE discount codes. The app doesn't distinguish between emails. If you use a capital letter anywhere in the email address the app will send infinite coupon codes... to the same person. Really bad flaw
Developer reply ·
Thank you for the valuable feedback. Our development team is working on the feature to fix the letter case issue. As a workaround, you can enable the option of usage limit to "one use per customer". Please visit https://conversions.automizely.com/coupons to enable the settings. Also, the coupon emails will be not be triggered infinitely but the number of times the email is subscribed. We will notify you once the fix is deployed. Kind regards, Mudit
This app has THE WORST CUSTOMER SERVICE!! I used their sales boost function and it messed up my code. I was simply asking them to fix the code because obviously their app made a mess. It took ONE MONTH AND A HALF of emailing and THE ISSUE STILL HASN'T BEEN FIXED. I will now need to hire a coder to fix the issue because THEIR CUSTOMER SERVICE IS THE WORST!!
Developer reply ·
Hello, We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is let our customers down. However, the problem you've witnessed is not related to our product. Thus, our team has sent a detailed email stating the same to you and has come up with steps to fix this problem for you. Request you to check that once and let us know if the problem persists. We hope you'll give us a chance to make this work for you. Thank you.
Unfortunately, the automations didn't work on my site. I spoke with 3 different people, who all told me 3 different solutions, I won't be continuing to use to use this and wouldn't recommend the service either.
Developer reply ·
I am sorry to know that the automations were not working on your site. I apologize for the inconvenience this has caused to you. I would request you to please tell us what we can help you with and what are your expectations using Automizely Marketing. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Regards, Rupam Sarma Tamuli
I used this app but It's completely Okay to add you branding in the email template. But why are you showing your address as my store and customers are outside of the USA? This is completely doesn't make sense to adding your company address for branding purpose.
Developer reply ·
Hello, Thank you for your feedback. The address in the footer is helping decrease the spam rate. We are working to let users change address in email template. Thank you for your suggestion and we will keep you posted on this one. Thanks Team AfterShip
can't install ............always fill in the blank box but not valid submit button，i don't how to use。。no support
Developer reply ·
Hello, Thank you for your review. Could you please write to support@aftership.com which is available for help 24X7. Please share a screenshot to help understand the issue and we will definitely fix it for you. Thanks Team AfterShip
Quite possibly the worst customer assistance I've ever experienced - the responses I received are completely irrellevant and none of my website visitors have received their welcome emails from the pop up. I'm giving up on this app.
Developer reply ·
Hello, It is unfortunate to see that you have a bad experience with the app. The pop up for the emails has to be enabled first. Please help me receive the details as I cannot check the Account for you. Thanks Team AfterShip
There is no customer support, not even a live chat! Doesn't work. Tried the sales boost countdown, it doesn't show up anywhere.
Developer reply ·
Hello, Thank you for your feedback. We have two options to have this feature enabled on: 1. Home/Collection Page and 2. Product Page. You need to have it enabled. Please check it again and let us know if you have issues and we will take care of it. Thanks Team AfterShip
it doesn't sync with your Shopify customers. and you can't add another email to set as the sender's email.
Developer reply ·
Hello, Thank you for the suggestion. The features that you have requested are in pipeline and are expected to get launched by June. Thanks Team AfterShip
Low-quality app and MLM scheme of pushing you to leave a 5-star review. You also can't unsubscribe from email marketing after de-installing. Fake footer unsubscribe link. No answers from support. Borderline illegal.
I used Social proof not working in website useless app going to remove it , i dnt know people are saying its good app
Developer reply ·
Hello, We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response. Thanks Team AfterShip
It's extremely frustrating that the most recent sales constantly pops up every couple seconds. It's even frustrating the site owner, let alone potential customers.
Developer reply ·
Hello, We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response. Thanks Team AfterShip
Tried to contact but support keeps saying aftership app instread of this one.It's been several days. Countdown timer can not select connections and products,I will revise the feedback once the problem solved,thank you.
Developer reply ·
Hello, We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response. Thanks Team AfterShip
