Amp Back in Stock & Preorder +
by HEL SG PTE LTD · launched
View in Shopify App Store ↗Reviews (965)
We have used this app for many years but recently noticed that the notifications are not sending. Customer Service is difficult to reach. Do not recommend.
Developer reply ·
Hi Team Simply Me Boutique! This is definitely not our usual service standard! We have reached out to via email to check what happened and how can we resolve it asap! -Team AMP
I planned to use this app for back in stock and did not like it at all. It is very hard to configure, the built in options does not cover basic needs. There is lack of integrations to SMS provider / zapier and the customer support I experienced was awful.
Developer reply ·
Hi there, thanks for your review. Did you try reaching out to our support team for assistance? Also, would you mind sharing what SMS providers you would like to see integrated with the app? As for your Zapier integration, this is something we're working on for a future update. I'd be happy to hear back from you 🙂.
App has done beautifully for me but I have an issue with a Shopify update on my theme that now shows the customer the 'tag' "bis-hidden" for this app. App support can't fix it. And Shopify referred me to the app support as they can't fix it. So I am shopping for a new back in stock app. Keep an eye on your search boxes on the front end for this issue as it is confusing to customers.
This app works fine but is priced wrong. It should be priced by number of emails vs a monthly limit. The way most stores will use it will hit the limit every month making the lowest plan worthless. When a product goes out of stock for us, it is out of stock for a month or two. We may not send an email for many months because a shipment hasn't arrived. However, once a container arrives a ton of products get back in stock, there are 500 people waiting and we always hit the email limit. So we can go 4 months paying $20 for no emails and then when we really need this app, it throttles us down and we can only send out 100 emails and need to pay more? It would be nice if we could just roll over our unused emails each month. We switched to a free back in stock app that is just as good and has no limits.
Developer reply ·
Hello, thank you for leaving us a review; just wanted to leave some feedback to let you know we this is something we are currently working on; notifications that do not expire that you can just buy in 'packs'. If you can get in touch with us on support@backinstock.org I would be happy to provide more info.
still having issue connecting this app to our Klaviyo email provider - support is somewhat responsive via email within 24-48 hours with vague suggestions that are not really helpful in mitigating the issue. Support that doesn't resolve a problem isn't support at all...
Good app when it works - we are paying for three subscriptions and they have all stopped working, I have tried to contact support multiple times with no response. Super frustrating.
