ZenBox: Bundle Builder
by Staytuned · launched
View in Shopify App Store ↗Reviews (119)
Good customer service and great app. Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with both our customer service and the app. Your support means a lot to us!
We have looked at soooo many apps to find the one that fits our needs perfectly. This is by far the cleanest looking, easiest to navigate that we have found. Ron was AWESOME in quickly helping me figure out a couple minor issues I was having (after another rep gave me a canned 'this is not possible with the app' response). I appreciate the extra effort taken and am thrilled that this app is going to work. Thanks Ron!
Developer reply ·
Thank you for this great review! Happy we're able to help set you folks up for success. :)
fast and good support. Hey there dulceria-chocolates. and team! Thank you for your 5-star review! We're glad you had a great experience with our support team. If you ever need anything else, you know where to reach us!
A Game-Changer for Custom Orders and Holiday Sales! This app has been an absolute game-changer for our website! It makes creating custom bundles and gift boxes effortless and has completely elevated our holiday sales strategy. The flexibility to adjust pricing, apply discounts, and even layer them with other Shopify discounts is a huge plus. Our customers love the ability to build personalized bundles, and the holiday-themed options have made gift-giving so much easier for them. The intuitive layouts and infinite styling options allowed us to perfectly match the builder to our site’s design. The ability to add forms for custom text or image uploads is another fantastic feature, especially for customers looking for personalized touches. Overall, this app has helped us boost our average order value and engage customers in a way we haven’t been able to before. Highly recommend it to anyone looking to maximize sales and enhance the shopping experience! Hey there Jersey Italian Gravy and team! Thank you for your amazing review! We're thrilled to hear that the app has been a game-changer for your custom orders and holiday sales. It’s great to know that the flexibility in pricing, discounts, and customization has made a real impact on both your business and your customers' shopping experience. We love that you're taking full advantage of the personalization features, and we’re excited to keep supporting your success. If you ever need anything, we’re here to help!
Thank you to Lauralynn who was an incredible help in restructuring my bundle! The app works seamlessly, highly recommend! Hi there Letterboxliquorice and team! Thank you so much for your amazing review! We’re so glad Lauralynn could assist you with restructuring your bundle. Your recommendation means a lot to us, and we’re here if you need any further support!
They have been very helpful in trying to get the newest Bundler Builder app to be as effective as it can especially before for the holidays. They let us know if our requests are something that they can help improve on their app or if they are limited by Shopify parameters. Hey there Made In Washington and team! Thank you for your kind and detailed review of our app! We’re thrilled to hear that you're enjoying BundleBuilder and appreciate the hard work we put in to support you. If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for choosing BundleBuilder!
Incredible support! And the app has been a game-changer for my website. Very impressed. It has a couple of tiny glitches but I am sure they will be worked out in the future. Hey Belle Box and team! Thank you so much for sharing the amazing experience you had with our support team! They work hard to provide excellent support and we're glad to receive your kind feedback. If you need help with anything else, you know where to reach us!
Support was super helpful in setting up our bundle! App is also really useful if you want to set up a bundle which has a fixed cost. Hi there Collective Arts Brewing and team! Thank you so much for your kind review! Your feedback helps small businesses like us and we really appreciate your support. If you need help with anything else, you know where to reach us!
Super fast and helpful customer service team! Hi Greenify Co. and team! Thank you so much for the wonderful review! We're glad that you received prompt support from our team. They'll surely be hyped to see you feedback! If you need help with anything else, you know where to reach us!
This app works but what is even more amazing is the customer service - I never really write reviews but the service was so awesome, I just had to take the time to comment. I spoke with Zach and not only was he helpful, he went ahead and did the changes for me. Thanks guys. Great app. Hey there Berry & Brine team! Thank you so much for sharing the amazing experience you had with Zach! He's a wonderful and helpful person, we're really proud to have him on our team. If you need any help or have additional questions, please don't hesitate to reach out to us!
The guys couldn’t have been more helpful during our set up. Any small issues were resolved straight away and we’re really looking forward to using bundle builder on our store Hey there Lylehill Farm and team! The team had a wonderful time help you out! We're glad that we were able to fix everything during set up. We will continue to work on improving your experience. Please feel free to reach out to us again if you need any help. Thank you for choosing Bundle Builder!
We've tried all of the bundle apps from the store and this is hands down the best value. It's probably has 90% functionality of all other apps with a reasonable pricing structure where you are not locked in paying for the revenue the app assisted to generate. It also has a ways to customize the experience which other apps mostly missing. Highly recommend. Hi there FlightSimBuilder and team! Thank you so much for taking the time to share your experience with our app! Your recommendation will surely take us a long way. If you need any help, please feel free to reach out to our team. Thanks for choosing BundleBuilder!
We have been using this app for nearly two years, and it has proven to be a reliable and valuable asset to our business. The support team—Lauralynn, Rafael, Bunny, Myam, and Arcealito—has been exceptional, consistently providing quick and effective responses to any issues we've encountered. Their dedication to building a great product and helping their clients succeed is evident. The back-office interface is user-friendly and offers a range of customization options, allowing us to provide a tailored service for our clients. I highly recommend giving this app a try. Special thanks to Lauralynn for her responsiveness and assistance in getting the most out of the app. Hi Tom, Thank you so much! The fact that you've built your business around our app is an honor we take incredibly seriously. We aim to be excellent partners to you, and are so appreciative for your kind words. Here's to continuing to support you and your fabulous business! - Lauralynn
Really straightforward app to install and set up; great upgrade and excellent customer service - wouldn't hesitate to recommend! Hi there Irish Design Shop and team! Your recommendation is highly appreciated! We're glad that you had an amazing experience with our app and the customer service we provide. We will continue to work hard to improve our service. If you need any help or have questions, you know where to reach us!
Excellent support, bon suivi, rapide et très professionel. Un gros merci Hey there Sexy Surprise and team! You just made our day with this amazing review! We're thrilled to hear that our support team was able to help you out. If you need anything else, in the future, you know where to reach us! Thank you for choosing Bundle Builder!
I use this app to create an experience for customers where they can feel like they are packing their own gift box to spoil someone special in their life. I've had very good support from the team with giving advise on how to use the app best. They even take the time to do video calls and screen sharing at a time convenient to their customers - even if that means very early hours for them. Update: More than 3 years using this app and there’s just nothing else like it. Great user experience. The team makes the effort to understand their clients crucial features and assists to make sure the app works perfectly. Very happy! Thank you
Developer reply ·
So happy we were able to help you!! As past merchants ourselves, our entire goal is to make your job easier. We use the early mornings as an excuse for more ☕ !!
Solid app. I usually dont have a problem and if there any glitch, developer takes care pretty fast any issues. Hey there Yuti Gift Box and team! Thank you so much for taking the time to leave us a review! Your support helps us a lot and we appreciate it a lot. If you need any assistance, you know where to reach us!
Easy to use and very helpful customer support agents! I had an issue adjusting the shipping price for a bundle and one of their agents walked me through the process. He even recorded a video for me to follow. (shoutout to Rafael) Very satisfied with the app! Hey there Knock Thrice team! Thank you for the amazing review! We're glad you found our app easy to use and that Rafael provided exceptional support. He'll be thrilled to see this review! Please let us know if you need further assistance, we're here to help!
great! Hi Arlotta Food Studio LLC! We're thrilled to hear that you like our app! Thank you so much for taking the time to leave kind feedback for our app. Please let us know if you need any help! You know where to reach us.
Hi there Cumberland Valley Coffee and Team! Thank you for choosing BundleBuilder (formerly known as BoxBuilder)! We appreciate your business and look forward to working with your store for a long time. Please let us know if there's anything we can do to help!
We've used this app on our gift site for nearly 3 years. It's one of the most used features on our site as it allows customers to build their own box. We've had no issues thus far and are happy to continue using it. Hi Box of Zeal team, we are delighted to be a core part of your business! Your use of the app is a wonderful example of how to use our app to delight customers and increase your AOV! Excited to continue supporting you as you grow and start using more personalization features! -Lauralynn
Great app. Fantastic support. 5 stars. Thank you so much! We always love talking to you. Happy to help!
Have a issue with the local authority to displace price with taxes. After a few round of discussion, the team came out a prompt solution. The team are supportive and helpful! Superb! Thank you for the review. It was truly our pleasure to help you, and we are here to support if you have any questions in the future!
Excellent app! Works great for our customers to create their own 12,24, or 48pc box of hand selected chocolates. Easy to use, easy to install, great customer service, very happy with this app for our store. Highly recommend! Thank you! It's been our honor to support your biz the past few years. As chocolate lovers, we know how special it feels to be able to curate a personalized box of chocolates! We know what is on our holiday wish list!
Honestly been great! It is a key component on how people order through my website. Never had any problems with the app. Highly recommend ! Thank you, Dave! It's been an honor to have been a central part of your business the past few years. We love the creativity you've used to make our app work so well as a tool for ordering custom meal boxes. We are always here to help as your business keeps growing!
We used this app to sell personalized jackets for our customers. We had a few steps in our “builder”. The first step was a content step, where we had a bunch of designs to highlight the product, and why it was great. The next steps were personalization, selecting a size, selecting a sleeve for embroidery, and then sharing the embroidered initials. All of the personalizations were then located in the notes section of the order. It was super easy for us to fulfill, and we avoided back-and-forth communication with our customers to get all the details within the shopping experience. We loved using this builder for our personalized product! Hi! We are so pumped to hear that our app was the perfect way to sell your personalized jacket. Although our name is "Bundle Builder", we have some great features for personalization (as you know!). We love hearing how you used the different types of "steps" to customize the experience. The "content" step is a great (and open ended tool) to truly DIY, and we loved seeing how you did it! Thanks for the great review!
I've had a great experience with BoxBuilder. It works really well for my build your own gift boxes. I like the wide selection of features and options, they're all are quite logical and easy to set up yourself. When I've struggled on my own, the Support team has been helpful and quick. The layout on my site looks professional and is easy to navigate for my customers. Thank you for an Inspirational review! We really love reading these kinds of comments about our app, it helps fuel our motivation to be better! If you have anything else in mind that you need help with, you know where to reach us! Cheers!
Support is great. I had some trouble with my load speed and the team were very quick to help. They suggested areas for me to improve my box builder. I appreciate approach the fast action. Thank you so much! Thank you so much for this amazing review! We are glad to hear that our team was able to provide a quick answer to your inquiry and provide suggestions to improve your builder. You definitely made their day with this awesome review! Please feel free to reach out if there is anything else we can help you with! Cheers!
Hemos instalado Box Builder y nos está gustando mucho. Es muy intuitiva y fácil de usar. Además contactamos el servicio de soporte para unas dudas y nos ayudaron muy rápido. Actualizo para comentar que ya llevamos más de 6 meses con la app y estamos muy satisfechos. El servicio de soporte es de 10*
Great app and great customer service that pays a lot of attention to customer satisfaction. Thank you :) Thank you for your review! Our team's No.1 priority and focus is your satisfaction, and we are glad to be able to help! Please let us know if you need help with anything else.
Great app. Recently experienced some glitches with inventory updating but we were able to get the situation resolved. We much appreciated the great customer service! Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!
This is a great product builder. It has been working well for us. Moreover it has great support. Support team is available whenever we need them. Thank you so much for this review. One of our favorite uses of our app is to sell delish sweet treats, like cookies!! We love your builder (https://unibicestore.com/apps/builder/cookie-factory) and crave cookies every time we look at it. 🍪 ❤️ 🍪
Brilliant app and great customer service from Hamza! At first I thought this app wouldn't work for my business but there are so many options. Love it ;-) Add-on: after months of purchasing this app, I asked Rafael Arlo if he could help me with a problem I couldn't fix myself and he did so fast! I love the customer service of this app!
Developer reply ·
Thank you for reviewing our app! We are so proud to be a part of your launch. Let us know if you need anything as you prepare to go live!
I will start by saying that we aren't live with this on our site, so I can't yet speak to how well it works over time. I am hopeful that it will be a great solution for us and hope that the team is able to work through the glitches and get their app humming along consistently. That being said, I tested out at least 30 similar type apps to try to find one that could do what we needed and this one is the ONLY one that checked all of the boxes for us. Some features that made this one stand out are: 1) the ability to show all of the variants individually as selections 2) the ability to select products by collection 3) the ability to create different selection criteria for each step of the box/kit/bundle creation. For instance, on step 1, a person can select 1 of the options, but on step 2, they can select 1-4 of the options 4) the ability to create forms that collect information throughout the box/kit/bundle building process 5) the ability to create customized tiered pricing depending on the items selected. 6) the ability to manage the product/variant inventory and have those updates reflect in the kit/box/bundles I have experienced some glitches as I've been testing it, but migrating to their newest "Simple & Fast" option did solve the primary issue I was facing. The support team has been very responsive, respectful, and helpful as I've had questions or run into problems. So I am hopeful this will be an integral part of our new website and help things run smoother on the front end and the backend. Hi team Pilla! We feel so seen (get it??) Your review just made our day! Your product selection is a perfect use case for our app, as it seems you sell single products, curated kits and build your own. We are eagerly awaiting to see your full site to see your plans for merchandising, so we can continue supporting you. If you experience any more glitches, shoot us a note and we will work with you to resolve. Thanks again for giving us a shot (get it? We are having lots of fun with glasses and shooting jokes 🤓)
The app is really user friendly and very straightforward to set up. I had a few issues with the design that needed coding and Hamza was so helpful in making these changes for me so it now looks beautiful and on-brand.
Developer reply ·
So happy you're happy! We know how important it is for everything on your site to be on-brand, and we are very happy to have helped you achieve it!
We used this app to create custom baby gift boxes and sale boxes. Customer service is quick and responvie and appworks well without bugs.
Developer reply ·
Hi! Thanks for your patience with us! As you can tell, we aim to provide the very best customer service. As we are a small (but mighty) team of real humans, sometimes we are slower than we'd like in responding. We are working on improving our response time. Appreciate this review and your honest feedback!
I'm using this app so customers can create their own craft kit. I really like how you can customize each step. Would recommend.
Awesome tool and magnificent support. 10/10 for Hamza and the team. They solved every single issue that we had and made the app work fantastically well. Thanks!
Developer reply ·
Hola! Thanks for reaching out to us when you had an issue. Also, thanks for displaying your builders on your home page. Now, we are dreaming of tangerines, lemons and persimmons. 🍊
Fantastic app and fantastic support from Hamza. He made custom code edits to personalize our website. Highly recommended!
Developer reply ·
Do you know what we love to do? Support merchants. Do you know what we really love to do? Support merchants who make a difference. We are so proud to be partners with merchants, like Prospector Popcorn 🍿, who live their core values and create competitive and integrated employment for people with disabilities. Thanks for choosing us to be your partner, we are here to support you if you have any questions!🍿
I downloaded this app a few months ago and loved the look and feel of it, but couldn't figure out how to get it to work right for my store. So, I deleted it and tried 5 more apps (probably all of the custom box builder apps available on shopify). I was not happy with any of those, and downloaded this app again. I decided to reach out to customer service to help me. I was so shocked with the help I received. Hamza fixed my tech issues almost immediately, and he was super responsive to any of my questions. I give an A+ for communication and support! Add that to the fact that the builder is of great quality, I am very excited to use this in my store for years to come.
Developer reply ·
Hi there! Thanks for your review. You hit on something we are really excited to improve, the onboarding experience. Our app can do so much (as you know), and we should do a better job of teaching folks how to use it. We are so happy you stuck with us, and reached out to our stellar support team to help you. Just like your products, we aim to be practical. Thanks for putting your builder on your homepage. Shoot us a note whenever you need more help! 👶
The app is easy to use. Email was support was quick & very helpful. A video tutorial would also be an added bonus.
Developer reply ·
Hey Willowsbox team! Thanks for this review. While we always love when our customers share a review, we especially love when they share great ideas for improvement. We are going to work on some video tutorials. As we know, a picture is worth a thousand words, so a video is worth... a million? Thanks for this idea, we are on it! We are so excited for your site to launch. Let us know if you need any other help!
Great app, with great customer service. There were a few questions we had, had a response quickly and nothing was too big of an issue. Definitely recommend.
Developer reply ·
We are tickled to be featured on your home page! Thanks for this review, we really hope our app helps you make it rain this holiday season! If you need any support, you know how to reach us!
If you are looking to sell sets of items and have them appear as one product this is the solution for you. I have tried other apps and the ones that offered a similar service were extremely clunky to use compared to this app. I switch up products all the time so ease of use is very important. The customizability is great, but I wanted some custom changes and reached out to support. I reached Hamza and although we operated in different time zones he was responsive when necessary and made sure I was happy with the results. The excellent support and capability of this app is well worth the price tag.
Developer reply ·
Hi Mac-a-Boo! Thanks for taking the time to leave a review, especially one with so much detail on why our app has been a good fir for you. It's been our pleasure working with you on this. We can't wait for the rest of the world to see your builders when you launch!
Simple and straights forward. customer service is quick to respond. Nothing to complain about.......
Developer reply ·
Thank you guide flies! We hope our app helps your customers make their perfect kit! After all, fishing is all about having the right equipment, right? 🎣 If you need anything, we are happy to help!
This app is a great option for box building as it's intuitive and easy to use. The support help is very fast and detailed in their responses!
Developer reply ·
Hi Era Design! We love your builder so far! Using our app to help customers create a 💍custom ring design is so cool. We hope you and your customers love it! Shoot us a note if you need any help!
This is a tremendous app with tremendous support. If you're looking for a way to create bundled products look no further - you've found the one!
Developer reply ·
Thanks for your review! We cannot wait to see your site go live. If you need anything as you're getting ready, just drop us a line and we will do our best to live up to the honor of being tremendous. :)
We purchased boxbuilder for our 400+ products. What we like about this app: - ease of use/set up : everything is intuitive, you do not need to be an expert to configure the app. It's also quick to set up. - built-in options to customise the app the way you like - speed: we were afraid the app would lag or slow the process of choosing products to add in the bundle as we have several hundred products to chose from. But no issues there, the whole process is fast and working 100%. UX good. - kind support What we liked less about the app: so far, everything seems to be working fine so nothing to say here. There are a few cosmetic changes that we wish(ed) to make and that are not available in the options (font size, color this or that, buttons here or there, etc) but the app's support has been very responsive and making the code changes as we asked. ... so we do recommend boxbuilder, you can safely try it out! Cheers
Developer reply ·
Merci!! We are so appreciative that you wrote a review for us, especially that you wrote such a detailed review for us. Our app can be so helpful for merchants with large numbers of SKUs (like you), so we worked hard to ensure it was fast as lightning ⚡ to handle that many SKUs, and we are so happy you appreciate that speed! Thank you again, and we are happy to support any more customizations you'd like!
The app is great, easy to understand and edit - the support team are very helpful and quickly reply with any issues you have.
Developer reply ·
We are happy to always be here for you and help you sell pasties by post! Just do us one favor... when we make it to the UK, you share a pastry and coffee with us? 🤤
Wonderful support team! Great functionality. Hugely profitable app! We have used for nearly two years and are extremely happy with the overall experience.
Developer reply ·
We, like you, hard working people, working hard. Building skills, all skills, communication skills, box building skills. We love that you love us, and hope you love that we love you. Thanks for giving us encouragement! Now, we are going to order the Bad Ass Women blend ;) (For anyone out there looking to get inspired, read the about page of the RoosRoast team, https://roosroast.myshopify.com/pages/aboutroosroast, then create your own gift box, https://roosroast.myshopify.com/apps/builder?b=1o0fc60FFC1ggk0nijtcTRgJ <3
The best box building app available on Shopify (and we explored many!) - extremely quick and helpful support - we had some quite particular requirements and Hamza sorted them out for us in a matter of a couple of hours. Highly recommend!
Developer reply ·
Babu team, hi! We are so proud to have you as a merchant because you have won the award for the merchant with the most live builders... you have 20 builders on your site! Hamza is a masterful problem solver, so we are happy he was able to put a smile on your face! We are pleased to be a tool for you to help ensure kids are dressed in the cutest, comfy and functional clothing! Shoot us a note if you ever need more help and thanks for the review!
The best box building app i have found.If i ever have any questions or problems the team is super friendly and happy to help me out! Highly recommend!
Developer reply ·
Willow Dreamer! Your implementation of our app is so good it makes us want to move to Australia and have babies. Thanks for being so delightful to work with and support. We are here if you need anything :)
This is such a powerful application! There are lots of possibilities in it. I wanted something special with thes, I was looking for something to guide people by creating their own starterkit without getting options from products which doesn't communicate with each other. So for example: If someone choose 1, by next step they can only choose 1.1, 1.2, 1.3 and if they have chosen for 2 at first step they will only see 2.1 and 2.2. This was a very complex thing for me so I asked for some help from their team. Hannes described a complete plan for me how te set this up. I only needed some help with the last steps to let it show up and work. I had a call with Lauralynn and she helped me very kind and well! There really is a wonderful team behind this application. Highly recommend this one, thanks to all!
Developer reply ·
Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead
In redoing our website we were looking for a bundle app that fit what we were trying to offer - some preset items and then allow the customer to select x amount of other items. I tried about 10 other bundle apps which only allowed an already assembled bundle - not what we wanted. I did find one other that did what we needed but it was more to pay per month and the interface presented to the customer was not as nice. I was absolutely in love with the graphic that is displayed while “building your box” was the icing on the cake for deciding to go with this app. Looking forward to hopefully future improvements where we can choose multiple variants of the same item using the single display option.
Developer reply ·
Our team actually did a (virtual) dance party when reading this review, thank you! If you'd like, if you send us a custom gif, we can use it for the "building your box" graphic to make it feel even more fun! We really appreciate your energy, enthusiasm and excitement for our app. We feel the same way 🤗
I spent hours and hours of time trying to find a "bundling" app that let me have options to choose different products. Most bundling apps seem to let you make a new product that gives the customer extremely preset options, if there are even options at all. With this app, we have given the customer the ability to build their own suspension kits for their vehicles, choosing from different brands and only selecting the products that they feel they need for their vehicle. The support was very helpful getting the colours and style to match our aesthetic and after a few emails back and forth, Hamza got our colours perfect, and we are very happy with how everything works and looks. Very happy with this app so far!
Developer reply ·
Your builders are now some of our favorites (and taught us a lot about suspension kits!). We are so happy to be peanut butter to your jelly, the cross-tube to your shackle.... (did we get that right?). Thanks again for giving us a try, working with us and writing this review!!
Great app with excellent customer service! Million ways to utilize the app for your business. Thanks!
Developer reply ·
Hi Scamper & Co! Thanks for this sweet review! As you said, our app is quite versatile. Almost as many ways to use it as there are ways to style a jeweled dog collar, right? 😉
Yes, it's technology. But the difference here is 100% the people behind this APP! They are amazingly helpful. Punctual and informative troubleshooters. Seemingly able to make any tweak needed. I am already shouting their praises IRL, figured I better give them the thumbs up here too. I feel that they will continue to improve the APP and am glad I have it in place now.
Developer reply ·
It's been a true delight working with you and helping you launch Copper River on Shopify! We're excited to see you soar. Anyone reading this, try their fish, it is DELISH!
Perfect app for gift bundles! I tried so many apps (about 15 apps) but none of them met my expectations 100%. Best part is customer service, Hamza went back and forth and helped me with my design and technical requirements, he's been very patient til the end and took all my requests and suggestions into consideration. Very professional, keep up the good work! Thank you Hamza. Highly recommended solution for any store offering gift bundles :)
Developer reply ·
Wow, 15 apps! We are so glad you found us (and we found you). Our team, especially Hamza, are laser-focused on resolving your issue as quickly, and thoroughly, as possible. We really appreciate this review, and the hat-tip to Hamza... we also think he is great!
What an elegant app! Easy to use, fast to set up, and the results are spectacular! I am beyond thrilled!
Developer reply ·
Thank you so much! I dare say your concise, eloquent review is even more elegant than our app. :)
the only app of its kind that does the box bundle well. good interface. good customer service. I would recommend for sure
Developer reply ·
Thank you! We're so happy to hear Box Builder's having such a positive impact on your business.
I installed the app for 7 days free trial. During this time Jalal gave us an immediate response to all our requests including adjustments to RTL. Excellent service and it is not obvious that Jalal will make adjustments and invest a lot of time without any commitment on our part to pay for the service. We are very pleased with the result and are confident that this app will generate a significant increase in sales for us. Thanks Jalal
Developer reply ·
We love our app, and are so happy you do too! We also love our team and take a lot of pride in our merchant support. Thanks for highlighting our service (and how Jalal replied super quickly), it really means the world to us 😊
I am so impressed with this app! This is the only app I found that: 1) has a seamless, easy to use interface, 2) looks professional and pulls theme formatting automatically, 3) allows customers to view detailed product pages and multiple photos from within the app, 4) Makes the step selection super clear, 5) Offers outstanding customer support. I reached out to have a font and a word changed in my pop and Jalal sorted it for me the same day! Thank you so much for making this process so easy for people like me who are new to ecommerce!
Developer reply ·
Wow, thank you! One of our main values is to make merchants' lives easier, so hearing you say this really just made our day!
Thank you very much Hamza! for your interest and help. You did a great job and it's a pleasure working with you. I'll take your advice into consideration and it's nice to have someone like you always an email away.
Developer reply ·
Thank you! With his ability to seemingly be everywhere and do everything at once, we're sometimes not sure if Hamza's man or myth. Either way, I'll make sure to pass on your message!
We're totally excited to launch our new box building option this week with the help of BoxBuilder:DIY Product Bundles. I tested a few other apps the past few days and nothing really compared to the design of this app. It seamlessly integrated into our theme so it looks like an actual part of our website, rather than a 3rd-party add on. We offer surprise boxes and a DIY system has been requested many times, so we really can't wait to share with our customer base. Plus, I had a minor issue with the cookie bar and Hamza from the support team fixed it in a matter of minutes. Big thanks to the StayTuned team!!! Great app!
Developer reply ·
Wow, thank you for this detailed review! We're really proud of how flexible and seamless Box Builder is, and it's just heartwarming when a happy customer points it out. Also glad Hamza had a chance to show off his impressive skills!
Works great, even better support. Would recommend them to anyone looking for an easy box builder for their store.
Developer reply ·
Thank you so much! Recommendations are our lifeblood.
This app does exactly what I need it to do. Customer service was really great. They worked with me to change some things and were very quick responding to queries.
Developer reply ·
Thank you! Jalal and Hamza love any chance to work their magic for customers. Really happy to hear you've found the right fit with us!
Really really helpful :) They respond to any queries really quickly and the app itself works well for building hampers or 'pick and mix products
Developer reply ·
Thank you! We really love those whimsical brackets so we're happy to hear we've been able to give your business a boost.
Updating my review here. The support team has been super helpful in fixing some minor bugs I've seen on my site!
Developer reply ·
Hi there! We are so sorry for this experience—definitely not the merchant experience we want to provide! We've reached out via email to try and help sort through any issues! 🙏
Great app. Hamza was fantastic and resolved my questions quickly and efficiency. Really happy with the purchase.
Developer reply ·
Thanks for the review! "Efficiency" is Hamza's middle name. Well, it isn't, but it really should be, because he's Mr. Efficient. Happy you're pleased with the service and the purchase!
This is the perfect app if you are looking for customers to be able to build your own gift box within your website. Can select when products you include and the steps. Makes it easy and gives customers a good experience. Support has been helpful in answering my questions and helping me.
Developer reply ·
Thank you for taking the time to write this review! Our team learned a few things from answering your questions, so it looks like we're actually helping each other.
This is the app we've been waiting for. streamlines the buying experience for a customer and i've already seen sales increase by an average of 20% each purchase. It's been a week. Fantastic.
Developer reply ·
Love hearing this! It's been great working with you, especially learning all the ins and outs of dog cakes. Making dogs happy makes us happy, and if your customers are happy then their dogs are happy, so all in all, we're very happy!
I tested 3 'build your box 'type apps and this is by far the best. I was able to set up the box very fast and easily, it has many more options than other apps and it allows you to use multiple SKU bundle without having to change anything in your theme. Also their support team was very prompt and helpful when i needed help. The only minus i can see so far is that the app doesn't have a report section, that would make a nice addition.
Developer reply ·
Thanks so much for your detailed review! It's encouraging to hear that you found so much value in Box Builder's versatility since we're very proud of this aspect of the app. We would love to hear more about the kind of information you'd like to see in a Box Builder report section. If you'd like to chat about it, please reach out to Support and ask for Hannes, our Customer Lead.
As a much needed update: Support reached out to me and informed me why my emails went unanswered. Lauralynn offered to set up a video chat where I was allowed to address any concerns and/or goals I wanted to achieve with the app and she was super transparent and 100% helpful! Her team was even able to go behind the scenes to complete a custom enhancement I really wanted to add. ————————— Initial Review: App is good but needed some help with the layout and structure -- customer service is unresponsive, even after multiple follow-ups :/
Awesome app and customer service!! The only one in the entire app store which functions the way we needed it. The team did every customization to make it fit to my custom theme and nothing was too much to ask :) Definitely an app we will keep for a long time!
Developer reply ·
We are tickled to read this review! Thanks for the shoutout on the app functionality and our team! 🎉
Really easy to set up and the customer service is great. Super helpful and even took on my suggestions when i gave it to them.
Editing my previous message. Lauralynn went above and beyond to help me find solutions to the issues I was dealing with on the app. There are some glitches with the app but having someone from customer service get on a video call with me and talk through my problems and actively make notes about fixes for the app in the future is super impressive and very much appreciated. At the end of the day, the app accomplishes almost everything I need it to and it looks like more features will be rolling out to make it even better soon!
Developer reply ·
Hi there! So sorry for dropping the ball on our emails to support you. We were just switching over to a new email management program, and yours got caught in the middle of the transition! Totally our mistake. I've emailed you and scheduled a google meet so we can work through any issues you've had. We are so unbelievably sorry and will work hard to make this up to you!
I use this app for both custom and preset gift box bundles in my store. So far it has been working great. Customer service is amazing, and even offered to do a 1 on 1 zoom call to share screens and walk me through every detail. They are constantly working to make improvements to the app and make it even better on both the front and back ends. Would highly recommend!
Very useful app :) The team were very supportive since they immediately made a call to help us with all faced issues. Really appreciated support
Developer reply ·
We are so excited to be a part of your big launch! 💖 Thanks for making our app such a critical part of your customer experience!
This app is super useful. I had been talking to designers and developers to develop a DIY custom bundle experience, but that was too expensive and inflexible. I found Box Builder and it is solving all my needs to create a flexible way to allow my customers to make their own kits. We are using this to manage our special holiday kits as well as evergreen product kits. We have just a few SKUs, so this helps us make our offering more robust. The app has so many options for customizations and is easy to use!
Love this app, very easy to set up! If you do get stuck, Andrew from Box Builder is available to help all the time - so stress free!
Offers a sleek user experience allowing your customers to build custom gift sets. Had some additional tech requirements and the response was fast and helpful.
I have been waiting for an app like this to help me with custom bundling on my store. I have a lot of products and this app works very well with large catalogs. I’ve tried multiple apps and this one is by far the best one that I have come across! Support is also great. My only feature request right now is to add functionality to sort products alphabetically vs. manually. Thank you for creating this wonderful app!
I use this app to create small bundles of 4,9, & 18 options, so far it works great and Andrew's support is very helpful when small issues come up. Speed hasn't been an issue, the speed is slower when creating the first variant but once its been created and other people order that same variant, its much quicker. I'm guessing that is due to Shopify's backend itself and not this specific app so I don't have any problems with it. I switched from a more well known bundle builder app and like this one better!
Normally I write reviews after gathering some experience with an app, which can take a while. But this time I make an exception, and give you 5 stars straight away. After we decided to offer gift boxes to our customers, I expected the worse. I was sure that finding a proper app, get it running, and customize it they way we want will cause pain and frustration, as happened so often in the past. But not here: After all, it took 3 minutes to get my first box up and running. The step-by-step builder is so amazingly simple, I love it. Also the way to create a product for the box is fantastic as it doesn´t interfere with other discounts that you might want to offer your customers. Really good job, thanks a lot! I already have tons of ideas what else we can do with this app, and I have not even seen everything...
Developer reply ·
Thank you so much for the review! We have plenty more to come and would love to hear those ideas you have, too. Be sure to drop us an email when you can.
If you are looking for an app to offer customizable gifts this is THE ONLY one that matters! It is very customizable, it offers you a lot of possibilities ... it is simply incredible what marketing possibilities you have with its help! Andrew is one of the most dedicated people I've met since I've been working with the Shopify platform, he answers questions very quickly and has no problem explaining how many times it takes to understand ... I RECOMMEND and thank you Andrew, looking fw for the next futures!
Developer reply ·
Thank you so much, a very kind review!
The Deli Social - Birmingham. Downloaded to sell customisable Christmas hampers. This app is really easy to use and the support from Andy has been next level. It has built in steps that work really well together, and you can use form steps to get personalised messages. On top of this more than one automatic discount is available which is not part of the base Shopify software. We have been able to produce highly customisable products that are exactly what we were looking for. We are very impressed and would recommend it to anyone looking to have a customisable option on their products.
Developer reply ·
Thank you so much for such a detailed and positive review!
Great app! I used it so that customers could choose a box size of 2, 4 or 6 bottles of cocktails and then select whichever cocktails they wanted from a list of 8. The 'add a form step' part let me add a gift message step and also a preferred delivery date. Support was always very efficient and helpful. would recommend.
Developer reply ·
Thank you so much for the review!
I spent months trying to find the perfect "build a box" app and am so glad I came across Box Builder. They're the only app on the market that truly is a customizable builder with various steps. The team at Box Builder (specifically Andy) is amazing to work with -- they fix anything within a couple of hours and are so responsive to any questions I have. I recommend Box Builder to ANYONE looking for an app for customizable gift boxes, build your own kits, or just bundles in general. This is the best $20 a month you'll spend on Shopify Apps and will save you THOUSANDS of dollars that you would spend on a developer.
Developer reply ·
A big thanks from us for your review and for working with us over the last few days! Best of luck with the launch!