Chizy: AI Chatbot & AI Chat
by Chizy · launched
View in Shopify App Store ↗Reviews (132)
We’ve had a very positive experience with Chizy while preparing our Shopify store for launch. The chatbot has performed well in our tests, and the support team has been responsive and helpful. They even customized the agent name to match our store’s language, so it now works across Slovenian, English, German and Croatian. Excellent support and a great experience so far!
Great chatbot. The bot understood the website without requiring a tedious information-dumping ritual, which is frankly the bare minimum we should expect from technology in this century. Jade was incredibly helpful throughout the setup process, assisting us with the customisation needed to ensure the final experience was properly aligned with our brand. The level of support, attention to detail, and flexibility has been outstanding. An all-round impressive experience.
Very happy with the application. It covers all my needs and even more. Thanks to the developers. Special thanks to Kevin for helping with the setup and incredible support and making the necessary changes for our store!
Product works well with my site and the ability to add training data at any time is wonderful. It has done a good job answering customers' questions and sending customers to us when there isn't a great automated answer for a very specific question. It also is very polite when visitors try to add emojis or other non-question info into the chat box. Customer support has been terrific - very fast to respond with helpful tips.
AI Chatbot saves a lot of time answering customers' questions. It was easy to set up, and the information given to customers by AI is accurate. I love the integration with Shopify Inbox: I get notifications about new messages on my phone's Inbox app!
Chizy looks like a strong fit for Flight Snowsports because it acts like a 24/7 sales assistant while also reducing the need for manual customer support. For a seasonal snow retail business, customers often need quick answers around product sizing, goggles, outerwear, snow gear recommendations, shipping, returns and store open days. Having an AI chatbot trained on our products, pages and policies means customers can get instant help even when we are not online. The in-chat product recommendations and add-to-cart feature are especially useful, as they can help guide customers toward the right snow gear and reduce drop-offs before checkout. The ability to hand over to a real person through WhatsApp, phone or email is also important, as some customers still need human support before making a purchase. Overall, Chizy could be a valuable tool for Flight Snowsports by improving customer experience, answering questions faster, recovering missed sales opportunities and supporting the business around the clock.
Customer support is great! App is working much better than we expected. Love the integration for a human to take over the app where needed. Thank you so much!
Have only downloaded half hour ago but so far looks one of the best AI assistants I've tried
This is one of the best chat bot i have used till date
gracias a AI chatbot & AI Agents puedo decir que con ella uno trabaja mejor, tiene buena atención al cliente y para–Ally's Store mi primera tienda en su lanzamiento responde a todas las preguntas a los clientes, otra es que tiene de una importante el agregar productos al carrito eso me encanta de ella.
Werkt tot nu toe goed en easy to install met een snelle support
Jade was extremely helpful! Excellent customer service and a powerful app! definitely 5 stars!
Probably the best AI chatbot out there. It automatically learns from your pages/products and gives really good answers. Great way to help people decide which product to take and it can also give a size recommendation. Would 100% recommend!!
This app is worked very well,which has liberated us from the need to constantly monitor real-time updates.and the support team's service attitude is excellent; they can typically resolve any issues completely within three minutes. Highly recommended!
I don't recommend it! The site takes 20 seconds longer to load on the mobile version, and the app puts a lot of strain on the site and doesn't work correctly. Test it on a different site than the live version, otherwise you could ruin your conversion rate.
Developer reply ·
Hi there, Following up on our earlier discussion, we tried reaching you by email but haven’t received a response yet. We’ve conducted a detailed review of your store’s performance and would like to share our findings with you. First of all, I’m truly sorry for the inconvenience caused by the performance concerns. We fully understand how important site speed is for customer experience. After carefully analyzing the data, it appears that the Chizy app is not the main factor affecting your store’s performance. Your current performance score is 45: https://pagespeed.web.dev/analysis/https-iplantbased-ae/8lcmci0k05?form_factor=mobile Compared to the previous score of 34: https://pagespeed.web.dev/analysis/https-iplantbased-ae/bqvvfipsl4?form_factor=mobile We can see significant changes in the critical (red) performance factors, mainly related to scripts from Klaviyo, Facebook, and Instagram: Score 34: https://prnt.sc/ECmU0DqazCp4 Score 45: https://prnt.sc/qINVTREljjdW Chizy only appears in the warning (yellow) section, which has a much lower impact on performance: https://prnt.sc/-de7ikDDu-XZ --> We will continue optimizing our app to reduce any impact further, but based on this analysis, Chizy is not the primary cause of the low performance score. Regarding the observation that “loading speed reduced by 20 seconds after disabling Chizy,” this is likely related to browser caching. On the first load, resources (including Chizy) are not cached, so it takes longer. On subsequent loads, cached resources significantly reduce loading time, which can create the impression that disabling an app improved performance. We are continuously working to optimize Chizy and would truly appreciate another opportunity to support your store. If you’re open to trying Chizy again, we will surely re-evaluate performance together and ensure it’s optimized as much as possible for your setup. Please don’t hesitate to share any further concerns - we’ll do our best to address them. Best,
I've used Clarity and other chat agents and not been very impressed with them. This one however learns your products, has the ability to have additional knowledge added, and fully customizable. Combine that with the factor that it was easy to setup in under 10 minutes it was a life changer. Thankyou Chizy from the Paddle and Pour Team!
Super good and helpful customer service and app looks brilliant!
Very good support and very good app, easy to manage and that works very fine.
Amazing app...and it's free. I was using another chat app, but got curious about AI apps and this is great. It scans your website and prepares itself with all the knowledge. You can also add more knowledge as you go, for things that may not be on your website. We have a 'real' store also and hold workshops there so some people may have questions about that so I found it really helpful that I can add my own information to be processed by the AI when replying to customers. 10/10 from me.
Great app for a simple AI chatbot. Setup was incredibly easy and only took a couple of minutes. The best part is the amazing support, Jade went above and beyond to help me improve the customer experience in our store. Highly recommended, 5/5.
We’ve tested several AI chatbot solutions for our store, and has honestly been one of the best support experiences we’ve had with any Shopify app. What impressed us most is not only the chatbot itself, but the team behind it. They are incredibly responsive, open to feedback, and genuinely committed to improving the product based on merchant needs. During our setup, we shared advanced use cases related to our customer service workflow with , Click & Collect order statuses, AI knowledge training, and cart/theme integration. The Chizy team listened carefully, escalated technical issues quickly, and fixed important functionality on our store, including cart refresh issues and order fulfillment status interpretation, in a very short time. What really stands out is that they don’t just provide standard support replies, they actually collaborate with you to make the product better. They took our technical suggestions seriously, reviewed Shopify GraphQL logic we shared, and implemented fixes that made the chatbot much more accurate for our business. The app has huge potential, and if they continue at this pace, it can become one of the strongest AI customer service tools in the Shopify ecosystem. Highly recommended, especially for merchants looking for a team that truly listens, acts fast, and keeps improving. 5 stars from us.
Great app. And great support. I've just install it, so I don't have info about impact on sales or customer care. Hopefully soon we learn more
Jade was incredibly helpful! The Shopify Inbox integration didn’t work very well at first, but it somehow started working after she reached out to the tech team. Hopefully it stays stable moving forward. Still, 5 stars for the excellent customer service and the generous, powerful app!
This a true AI chat app that I will pay for, but it is free. I want to buy you guys some coffees. I feel so guilty using such a great app at no cost.
We are genuinely impressed with Chizy AI Chatbot. Even within the first 1–2 hours of using the app, it became clear that this is one of the most promising chatbot solutions we have seen on Shopify. The setup is intuitive, the chatbot performs remarkably well, and the overall quality already feels very advanced. What impressed us most is how much potential this app has, especially if deeper shop learning, third-party app recognition, tracking intelligence, and return-related features continue to be expanded. For us, this is not just a useful support tool, but something that can genuinely improve customer experience and reduce workload at the same time. That combination is incredibly valuable. The team also seems very engaged and open to feedback, which makes a huge difference. If Chizy continues developing in this direction, it has the potential to become one of the very best chatbot solutions available on Shopify. Highly recommended.
The experience was amazing and everything works very good!
This is the ideal platform for those looking for AI chat. The team is very professional. The app is very professional. You can do the training you want. IT IS EASY TO INTEGRATE
Muito bom. Ótimo aplicativo com excelente suporte!
The chatbot was easy to train and Jade from support was very helpful. They even give you suggestions on how to improve customer experience when using the chat. They fixed everything for me! It took me a while to choose which AI chatbot to go with and I'm glad I chose Chizy.
so far so good.. wanted a simple option to help customers find info they need. Working on training it up properly to get it to spit out the info I want it to. Already better than the last one I tried and think it will be great with a bit of tweaking.
Dit is echt een goede oplossing als je opzoek bent naar een proffesionele ai chatbot. Je kunt de ai goed trainen door de benodige informatie te voeden. Aanpassingen zijn gemakkelijk te maken. Grootste plusplunt is de support die Chizy heeft, wij hadden wat vragen en die werden binnen minuten opgelost, echt top!
Chatbot is great and easy to use/learn support is excellent, has made the whole experience seemless & stress free.
Great app with excellent support. Jade was super helpful — noticed a CSS conflict with my theme causing the chat input to turn black on hover, and offered to fix it with custom code. Quick response time and clear communication. Appreciate the hands-on onboarding.
L'app AI più performante e bella presente su Shopify. La imposti in pochissimi minuti e funziona perfettamente, veloce e reattiva. Impara il tuo sito alla perfezione fornendo ai clienti informazioni precise e dettagliate. Da testare assolutamente. Meriterebbe 10 Stelle se si potesse!
Great app, nice UI, easy to use with good support. Highly recommended!
LOVE this app! I want to create trust mechanisms in my store throughout the experience. The app set-up took 5 minutes, and it is perfect! If I have any question at all, Jade has been there to take it on. What is great about Jade, not only does she answer my questions, but she also thinks about the next 5 steps ahead. Thanks Jade & team!
The best AI chatbot I have tried yet. The funcionality and AI answers are good, most customers cannot tell its not human. App has also great support that can solve any issues and custom requests.
I have probably tested 10 AI chatbots, and by far this one's the best for our business. I like the ability to add common customer questions so the AI can answer as many as possible. It's actually done a very good job of pulling information from our website and from the information we already have out there. We would like to see them add Facebook and Instagram.
This is an awesome stress-free chatbot. Easy to navigate and set up. The support I received from their team was amazing. Thank you Jade.
The branding customization is great, you can add your logo and image to the chat widget so it actually feels like your store. I also like the pre-set suggested questions for common inquiries, and the WhatsApp and email buttons are right there for when customers need a real person — huge deal for the Brazilian market. Tested the AI with my product catalog and knowledge base and the answers were on point. The best surprise though was the conversation summaries in the dashboard — each chat gets condensed into a quick overview automatically, so you don't have to read every message. Only been using it for a day but it already feels like a solid, well-rounded tool. Recommended.
Great product and great support. The AI works really well, but stay on top of it you will have to train it. a
This app works really well, and the AI is very advanced. The app is really easy to use, and customer support is very helpful. They have helped me set up my AI and chat box as I have needed and response time is very reasonable. I would definitely recommend this app if you are looking to help your customer with live hat or quick answers.
Really impressed with this chat app so far. It was easy to set up, looks clean on the storefront, and makes supporting customers feel seamless. Their team was also amazing and helped me get everything configured quickly which I really appreciated. I love the AI features and feel like this app has a lot of potential! Highly recommend!
I've always been sceptical about AI chat with it often giving wrong information or answers. Chizy is not like that at all and after some quick training and document uploads to expand the AI knowledge it works really well give precise answers based on our store. The integration directly into Shopify Inbox is a bonus and helps you keep an eye on conversations the AI is having. Thank you Jade at Chizy for helping get everything up and running quickly and testing from your end.
5/5! The app is great and the support team is very responsive and helpful.
I'd recommend this app. It took me minute to get used to the training aspect of it, as it doesn't pick up on all of the details on your website. Once I realized where to add the specifics on the app, there weren't any other issues. If you're looking for specific answers, then you have to enter specific information, otherwise you'll go round in circles.
If you are looking for a perfect bot which can help you work efficiently by taking care of all your sales related queries by a bot Chizy is the Best. Any their chat response system for any technical optimization is instant and quick, the train the bot well and your sales agent is perfectly ready to shoot, just go for it and try you will love it. I strongly recommend.
Brilliant support. Very responsive with the setup and detailed. So far the product is working as excepted and looks great. Highly recommend Chizy AI. I look forward to seeing what additional apps their team bring in the future. Thank you.
This is the most intuitive and easy-to-use AI chat bot app that I've found so far on Shopify. The customer support team responded quickly and was able to answer my questions and fix my issues with no problems! Highly recommended!
Seria prudente tener el panel en español,gracias.
I recently installed **Chilly AI Chatbot** on my Shopify store and it’s been a great addition so far. The setup was quick and straightforward, and the interface is easy to navigate even if you’re not very technical. What I like most is how responsive the chatbot is—it answers common customer questions instantly, which has helped reduce the number of repetitive support messages I receive. The AI responses feel natural and helpful, and it does a good job guiding customers to products or providing information about shipping, returns, and store policies. Since adding it, I’ve noticed customers engaging more with the chat instead of leaving the site when they have questions. Another plus is that it runs 24/7, so customers can get help even when I’m offline. This has been especially useful for international visitors in different time zones. Overall, **Chilly AI Chatbot** is a solid tool for improving customer support and engagement on a Shopify store. If you’re looking for a simple AI chat solution that saves time and helps customers find answers quickly, it’s definitely worth trying.
