Helium Customer Fields
by Helium
View in Shopify App Store ↗Reviews (349)
Excellent, quick service. I am impressed with Helium and know that if I need them again they will respond promptly and help me with any issues I have.
Cracking experience. The support team were objective, swift, friendly and efficient. Top work.
Developer reply ·
Fantastic! Thank you for this review. We hope Customer Fields continues to enable your store to be successful.
Developer reply ·
Amazing! Thank you for taking the time to leave this review. We really appreciate it, and thank you for being such a long time user of Customer Fields.
Developer reply ·
Wow, so many stars 🤩 We appreciate you taking the time to review Customer Fields. Thank you.
Developer reply ·
Cheers! Thank you for taking the time to leave this review! We appreciate it.
Handy app with great customer services
Developer reply ·
Cheers! We appreciate the kind words. Yes, we're pretty obsessed with supporting and maintaining our apps. Thank you for leaving this review.
Developer reply ·
Gracias por dejar esta reseña. Nos alegra que nuestra aplicación le ofrezca la funcionalidad que necesita.
Developer reply ·
Fantastic! Thank you for leaving this review. It's really going to help put Customer Fields on the map (get it?). 🗺️
Developer reply ·
Woah, those are some pretty amazing chairs 👏🏼 Thank you for leaving this review and we hope Customer Fields continues to provide the solution to your registration needs.
Developer reply ·
Grazie per questa recensione. Apprezziamo che tu abbia dedicato del tempo a recensire la nostra app. Facci sapere se possiamo fare qualcosa per migliorarla per te.
Developer reply ·
Thank you for taking the time to review our app 😊
Developer reply ·
Wow! Thank you for the stars 🤩 We appreciate you leaving this review. Thank you.
Developer reply ·
Thank you for this review! We appreciate it 😊
We use Helium Customer Fields heavily on our Shopify Plus store, and it has been an invaluable asset to our operations. Shopify's native features are quite limiting when it comes to custom registration, but this app completely bridges the gap. It gives us the power to create advanced sign-up and data collection forms using complex conditional rules that simply aren’t possible out of the box. The fact that it seamlessly maps everything directly to Shopify Customer Metafields makes data management incredibly clean. On top of a powerful and stable product, their customer support team is exceptional. They are responsive, helpful, and ready to assist with complex setups. Highly recommended!
Developer reply ·
Amazing! This review is just fantastic 🤩 We code hard day in and day out to try to make the best apps on Shopify and this review makes it all worth while. The entire team has read it. Thank you. And yes, if you ever need us, you already know where to find our support team. We're here for you.
Developer reply ·
レビューをお寄せいただき、誠にありがとうございます。心より感謝申し上げます。今後も「Customer Fields」が貴店の販売活動のお役に立てれば幸いです。
Very useful for creating b2b accounts.
Developer reply ·
That's what we're here for 🫡 Thank you so much for taking the time to leave this review.
Developer reply ·
Amazing! Thank you for taking the time to review our app 🤩
Developer reply ·
Amazing 🤩 Thank you for taking the time to leave this review. I know where I'm going when I need to repair the garage door 💪🏼
Developer reply ·
Thank you for taking the time to leave this review! We appreciate your trust in Customer Fields as a tool on your Shopify Journey.
Jakin and his team have been very helpful and fast with their support whenever we have needed their input.
Developer reply ·
Love this 🥹 Jakin, and our entire Support Team works hard to help our merchants and it's great to hear when the long hours pay off. Thank you for taking the time to leave this review.
Developer reply ·
Muchas gracias por tomarse el tiempo de dejar esta reseña. La apreciamos sinceramente.
Developer reply ·
Thank you for leaving this review. We appreciate it 😎
Developer reply ·
お忙しい中、レビューをご投稿いただき誠にありがとうございます。心より感謝申し上げます。ワールドカップでのご活躍をお祈りしております。
Seamless, easy to use. Very happy with this app.
Developer reply ·
Thank you! We appreciate the support 🌱
Developer reply ·
We appreciate you taking the time to leave this review. Thank you.
Developer reply ·
Thank you for leaving this review. We appreciate it 💪🏼
Developer reply ·
Gracias por dejar esta reseña. Agradecemos formar parte de tu trayectoria en Shopify. ¡Buena suerte en la Copa del Mundo! ¿La cuarta copa para Argentina? 💪🏼
es muy buena, pero seria bueno que mas adelante se podria integrar con ciertas plataformas para aprobar registros, como en nuestro caso, que son entidades de gobierno de estasos unidos, licencias de profesionales de la estetica. Seria genial que se pudiera automatizar el proceso de revisiòn, y que apruebe de forma automatica.
Developer reply ·
Muchas gracias por esta reseña. Agradecemos sus comentarios y nuestro equipo siempre está buscando formas de aportar valor a nuestra aplicación. Una vez más, le agradecemos que se haya tomado el tiempo para dejar esta reseña.
Developer reply ·
Thank you for this golden review 👑
Developer reply ·
You rock! 🪨 Thank you for this gem of a review 💎
Super fast and helpful customer support team.
Developer reply ·
Love it 😎 Thank you for the call out! We're constantly stressing about providing fast and helpful customer support.
Developer reply ·
Thank you for your review! It's great to hear that Customer Fields is enabling you to gather and manage your customer data. On a side note, your site is dialed and looks amazing 🤩 Thanks for letting us be a part of your Shopify journey.
Developer reply ·
Gracias por dejar esta reseña. Realmente lo apreciamos. Gracias por permitirnos formar parte de tu aventura en Shopify 🎒
We use Customer Fields to power our B2B wholesale application form and it's been a solid addition to our Shopify store. The form builder is flexible, the conditional logic works well, and it integrates cleanly with our existing setup. Support has been responsive and helpful whenever we've had questions. Would recommend for any Shopify store that needs custom customer data or registration forms beyond what Shopify offers out of the box. Paul
Developer reply ·
Paul, Thank you so much for taking the time to leave this review. Seriously, how thorough and glowing! 👏🏼 We appreciate it. We pride ourself in supporting our apps and it's nice to know that we've been able to be helpful and responsive for you. Let us know if we can improve the app in any way. Again, thank you! Cheers!
Developer reply ·
Thanks for serving us up a slice of that review love 💪🏼 Let us know if there's any way we can improve Customer Fields for you.
Developer reply ·
Thank you so much for this review 🤩 We genuinely appreciate it.
Developer reply ·
Gracias por tomarse el tiempo de revisar nuestra aplicación. Realmente lo agradecemos. Por favor, háganos saber si hay algo más que podamos hacer para mejorar nuestra aplicación o brindarle más asistencia.
Developer reply ·
Amazing! Thank you for this review! I love all of your niche kits for specific occasions 💪🏼
Developer reply ·
Thank you for reviewing our app! We hope that Customer Fields continues to equip you on your Shopify Journey. Also, that "La Petite Mort Charm" is wonderful and cheeky! I'm here for it.
Developer reply ·
Thank you for this review 😊 We hope to continue to aid you in your Shopify journey. Don't hesitate to reach out to us if you need any support.
Developer reply ·
Wow 🤩 Thank you for taking the time to leave this review! We really cherish each and every review we get!
Developer reply ·
We appreciate this review 🤠 We're big fans of all things rodeo, so we're excited to see how you use Customer Fields!
Developer reply ·
Thank you for taking the time to review our app 😊 We genuinely appreciate it.
Developer reply ·
Thank you for taking the time to leave this review! An office full of coffee enthusiasts thanks you for doing great work ☕️
Developer reply ·
Хвала вам што сте одвојили време да оставите ову рецензију. Заиста ценимо што сте одвојили време да нам дате ову добру рецензију. Као велики фан Новака Ђоковића, било је сјајно видети ову рецензију.
Awesome support thanks Jakin !
Developer reply ·
Jakin is a legend, isn't he? 💪🏼 We appreciate you taking the time to share the love, we genuinely appreciate it. Hope you're staying cool out there.
App works well for custom registration forms where you need confirmation steps, document uploads, and email confirmations. It also syncs well with Shopify admin for all customer data including tags, tax collection, and more. I have been using this app for years, and never had an issue.
Their customer support is phenomenal. They went above and beyond with an issue with my theme. Very highly recommended.
Developer reply ·
Gracias por dejar esta reseña. Agradecemos mucho que te hayas tomado el tiempo de reseñar nuestra aplicación.
Developer reply ·
Cheers! Thank you for taking the time to leave us this review! We appreciate the stars ⭐️ and for trusting us on your Shopify adventure.
Developer reply ·
Thanks for leaving this review! We appreciate you taking the time to leave it. Cheers!
Developer reply ·
Wow, what a registration form! The multi-step form you've created with Customer Fields is amazing 🤩 Thank you for taking the time to leave this review and for allowing us to be part of your Shopify journey.
Very helpful and kind support team As a Japanese user, I was a bit worried about the language barrier, but the support team was very patient and kind. They solved a complex database issue for me quickly. It’s a great app with an even better support team. Thank you for your help!
Developer reply ·
この度はレビューをご投稿いただき、誠にありがとうございます。Jakinがお客様をサポートし、丁寧かつ迅速に問題を解決できたことを大変嬉しく思います。さらにサポートが必要な場合は、お気軽にお知らせください。改めまして、サポートに心より感謝申し上げます。
Developer reply ·
Thank you for this review! We're big fans of wallpaper over here at Helium 😍 Let us know if there's anything we can do to further assist you, and again, thank you for letting us join you on your Shopify Journey!
Developer reply ·
Thank you for leaving this review, even if it's not a glowing review, we take each review seriously. Our team has already reached out and would love to know more about your experience with Customer Fields. Genuinely, if there's anything we can do to help or better your experience, we'll do it 💪🏼
Developer reply ·
Thank you so much for leaving this review! We appreciate you taking the time to review our app and are here for you if you have any future questions or concerns.
Jakin's support was top notch. I'm in the US and his timing was in line with my working hours so that was super helpful. He suggested code edits and even performed them for me when I couldn't get the results I needed. Highly suggest this app and Helium support.
Developer reply ·
Amazing! Thank you for taking the time to leave this review! As an office full of diskheads, know that this review has been circulated and celebrated, and Jakin has been properly patted on the back. Also, that D2 in the 400 plastic is something I think I need in my bag 😍
Great app to manage customer data fields and combine it with a registration form. Also great service from the team!
Developer reply ·
Bedankt voor uw recensie! We stellen het zeer op prijs dat u de tijd heeft genomen om onze app te beoordelen. We hopen uw winkel te blijven voorzien van de mogelijkheid om aangepaste gegevensvelden te gebruiken en deze te combineren met klantregistratie. Laat het ons gerust weten als u iets nodig heeft of een idee heeft om onze app te verbeteren. Nogmaals bedankt voor uw recensie. Thank you for leaving this review! We appreciate you taking the time to review our app. We hope to continue to provide your store with the ability to use custom data fields and combine those with customer registration. Please let us know if you need anything from us or have an idea on how to improve our app. Again, thank you for leaving this review.
Developer reply ·
We appreciate the review 💪🏼 Thanks for letting us be a part of your Shopify journey 🎒
Works great for implementation with my wholesale Shopify site.
Developer reply ·
Amazing! The use of custom upload fields in your registration form is amazing 🤩 We're here if you need any support or have any thoughts on how to improve our app! Thank you for taking the time to leave this review!
Great service, worked my issues, really happy. Thank you.
Developer reply ·
Dėkojame, kad skyrėte laiko parašyti šią apžvalgą. Suprantu jūsų nusivylimą, kad mūsų programėlė neturima lietuvių kalba. Mūsų komanda išgirdo šį atsiliepimą ir nuolat ieškome būdų, kaip patobulinti programėlę ir suteikti daugiau vertės kiekvienam mūsų prekybininkui. Svarstome galimybę palaikyti kelias kalbas. Dar kartą dėkojame, kad atkreipėte mūsų dėmesį. Thank you for taking the time to leave this review. I hear that frustration of not having our app in Lithuanian. Our team has heard this feedback and we are constantly looking for ways to improve our app and add value to each of our merchants. Multiple language support is something we are looking into. Again, thank you for bringing this to our attention.
Our experience with both Kyle and Katelyn have been consistently extraordinary. They both have shown to take great care and pride in solving anything, from developer to user interface issues. The response is almost immediate and in many cases they will offer temporary solutions before a permanent solution is obtained as well as really thinking through an issue and create a multitude of ways and workarounds to achieve what is needed. I am so glad that these extended fields are NOT part of Shopify as I know that there is no way we would have been able to have some of our issues taken care at the level that they have. Helium in my opinion in customer service, knowledge, attentiveness and creativity IS the Gold Standard that ALL companies should strive to be. They feel more like really smart caring friends then just a paid service. Thank you guys, Dorian And again as an update they provided great service all around since our last review. Always great.
Developer reply ·
Updated 9/21/2020: "Smart, caring friends" is the best compliment we have ever received as Shopify app developers. "Care" is one of our core values at Helium. That is why work so hard to problem solve particular issues for merchants who use our apps. In this digital space, transactions and relationships too often feel fast and cheap. At Helium, we constantly remind ourselves of the humans behind the screen who use our products in order to go deeper and deliver more value. Dorian-- thank you for taking the time to put into words the impact this has had on you and your business. We might just have to frame this review and hang it up in our office! 😊 PS: To clear up any potential confusion, the extended field functionality, although not native to/supported by Shopify, has been integrated with Shopify's metafields so it is technically "part of Shopify" but we know what you meant. 😄
Developer reply ·
Thank you for leaving us this review! We appreciate you taking to time to tell us how Customer Fields is making the Shopify part of your business a a more bee-utiful experience 🐝
Amazing!!!
Developer reply ·
We are "hair" for this review 😊 Thank you for taking the time to tell us how amazing our app is! We hope it helps propel your store to greatness 💪🏼
Developer reply ·
We appreciate you taking the time to leave this review! Thank you!
Does exactly what we need it to for Onboarding businesses onto our platform with a registration form. 5 stars alone just for the amazing customer service and custom help with running the app as well! Jakin is the best! Thanks.
Developer reply ·
Amazing review 🤩 It's so good to hear that Jakin was able to go above and beyond in setting up the app for your platform 💪🏼 We're here if you ever need anything or have suggestions on how to improve our app!
Developer reply ·
Thank you for leaving this review 🤩 I love your tagline "A little imperfect. Layered. Never too polished." Fantastic!
Developer reply ·
We appreciate you taking the time to leave this review 💪🏼 We hope Customer Fields continues to equip you on your Shopify Adventure 🎒
Developer reply ·
Fantastic review! We love the use of your "file upload field" 💪🏼 Again, thank you for being a long-term user of Customer Fields. We genuinely appreciate your continued trust.
Developer reply ·
Merci pour cet avis ! Nous espérons que Customer Fields continuera de vous aider à atteindre vos objectifs de vente 🎯 We appreciate this review! We hope Customer Fields continues to enables you to hit your sales goals 🎯
Developer reply ·
We appreciate the stars 🤩 Thank you for taking the time to leave this review, and for letting us be a part of your Shopify journey.
Developer reply ·
We appreciate you taking the time to leave this pawsitive review 🐶
Developer reply ·
Thank you for leaving this review! You form looks great! We hope to continue with you on your Shopify journey 🎒
Developer reply ·
Merci d'avoir pris le temps de laisser cet avis ! Nous vous souhaitons une excellente journée et n'hésitez pas à nous contacter si vous avez des questions ou des préoccupations. Thank you for taking the time to leave this review! We hope you have a great day, and please don't hesitate to reach out to us if you have any questions or concerns.
Developer reply ·
Cheers! We appreciate you taking the time to leave us this review! Keep dancing 🩰
We use this app to collect and approve signup form inquiries for our wholesale only store. It was easy to setup, works as you would expect, and the team was very responsive when I had questions and needed a little setup help.
Developer reply ·
Amazing! Thank you so much for taking the time to leave this review, especially during the frantic scurry of the holidays 🎄 We are stoked to be a part of your Shopify journey and please don't hesitate to reach out to us again if you have any further questions or needs. We're here for it! Also, we had no idea there were so many party favors made in the USA 🇺🇸
The app helped us to add birthdays to our customer accounts and register page. Specifically Jakin was one of the best customer support reps I have ever dealt with! He was thorough with his explanation and guidance. He even took the time to take screen recordings and screenshots, walking me through anything that I had issue with. Top tier help here for sure! Would highly recommend
Developer reply ·
Thank you so much for leaving this review! It's great to hear that Jakin's support was above and beyond and that you were able to properly add a birthday field to your customer registration page 🎉 Don't hesitate to reach out to us with any future questions or concerns. Also, let us know when those B5 notebooks come back in stock 😍
Support’s unreal — fast, friendly, and actually fixes things. Helium’s worth it for that alone. Shoutout to Jakin!
Developer reply ·
Thank you for taking the time to leave this review! Jaken is awesome, we quite agree. We also agree that our office needs to make those bacon wrapped dates with Chevre 😋 Again, thank you for leaving this review and let us know if you need anything else.
Me ayudaron con un problema que tenía. Son muy atentos y muy eficientes. Los recomiendo mucho.
Developer reply ·
Gracias por dejar esta reseña. Nos alegra que nuestro equipo de soporte haya podido ayudarte con tu problema. Gracias por permitirnos acompañarte en tu experiencia con Shopify.
Developer reply ·
Thank you for the 5 ⭐️ review! We appreciate you taking the time to leave us the stars.