Easyship ‑ All in One Shipping

I initially tried using AI to answer my questions, and wasn't very successful in getting the correct responses. Once I got through to Alisha from the support team was very helpful in assisting with the multiple questions I asked about various configuration options within Easyship.

The AI response time is fast. but still waiting for a agent.

A good app and easily expandable with the API. But quite expensive with the monthly fee in addition to the direct shipping costs.

EDIT: Easyship did get in contact with me and refunded the overcharges that were assessed over the prior month for me to my satisfaction. We have not seen more UPS multi-package overcharges so they may have corrected the problem with USP. We have also been trying to avoid using UPS for multi-package when possible because of this but we will give it a try again in the future. I am leaving my initial review for the time being so people see the whole picture. The only way that the problem received attention to resolve the issue was with the review below. Hopefully they will act faster with application problems faster in the future. ORIGINAL REVIEW: This APP was working pretty well for well over a year and then started sending us UPS overcharges weekly for multi package shipments. Some times more than double what the APP had quoted us. This caused us to lose money on a number of orders and when we contacted Easyship they insisted that it was not their responsibility and requested detailed pictures of packages that had left our building weeks before in oder to file a claim. They then wanted us to recreate the packages and send them pictures wasting time and materials on our end. They say that it is up to the courier to have the final say. Even when they can check the system and see that we had shipped two packages and printed two labels they allow UPS to come back and bill for four packages. There is a serious communication issue between this platform and the UPS API and when pressing the chat agent to speak with someone in management my request fell on deaf ears. I am sure that I can not be the only customer having this issue so I would assume that Easyship has no real interest in resolving the problem and is simply going to rely on the fine print in their agreement so point the finger at UPS and continue to allow them to bill in excess of the services rendered. In all honesty you should keep shopping for a shipping APP and skip this one entirely. They have somehow managed to not allow Google reviews of their company. That alone tells you something.

I've used Easyship (and their affiliated warehouse for inventory management and fulfilment) for a few years now and overall, it's a good combination as a small business owner. They drastically reduce the time spent on fulfilment so that I can focus on other parts of the business. While they offer favourable rates on most couriers due to their volume, if you're often using your local postal services, this will cost quite a bit more than doing it yourself because they don't offer discounts, and Easyship's margins will add to that cost. But for the time saved, plus the ability to offer my customers 3 shipping options each time (cheapest, fastest and best value), it's a no-brainer for me to continue using this service. There have been hiccups along the way but most of the time (as I'd expect from all companies who offer global shipping), their support is quick and efficient.

Shipping with Easyship is hassle free. have been using Easyship for years.

UPDATE 16/05: The Easyship team reached out, following up on this review, showing their responsiveness to user feedback about their service. I'm thrilled to confirm that they've made the A6 label printing feature free, a significant step towards aligning their service with current market standards. Additionally, they offered to review our latest insurance claim, and after discussions with their broker/insurance partner, they finally approved and refunded the associated cost. While we're delighted with the outcome, it's worth noting they categorized it as a commercial gesture, so I can't guarantee a global change in service quality at that level. Nevertheless, their willingness to improve quality of service in 2024 and their active engagement with clients is commendable progress. Let's hope they're committed not only to addressing negative feedback but also to enhancing their overall service. Feel free to share any new reviews. ----------------------------------------------------- Once innovative with excellent customer service, but now nowhere close to that. The interface is clumsy and confusing, and they seem focused on making your life difficult to enforce their $49/month plan. I would have never imagined that printing an A6 format in 2024 would require a $49/month subscription. These guys are simply out of touch with their market since late 2022, based in the US and totally in the clouds. You'd be better off using Interparcel, FastCourier, etc., which offer direct plugins and don't charge monthly fees to print an A6. Oh, and as a new addition since 2023: customer service is now hiding behind the fact that the courier doesn't offer live tracking. Basically, despite having tracking, if you use the normal service, Easyship will not help you anymore if the package isn't delivered. For that, they've created an extra service at an extra cost. It's very fishy, and in the end, they offer less than the normal carrier directly. Finally, don't bother insuring your package, as their insurance team in the US is dedicated to taking weeks to answer you and fully involved in doing everything not to pay the claim... I assume the insurance company being in the US doesn't care too much about Australian Consumer Rights.

Haven't started using it on Shopify so we cannot comment.

A serious lifesaver for managing all my shipments! I love that I can give my international customers a dynamic checkout which includes various shipping options and the option to pay for taxes and duties right at checkout. This really helps eliminate any surprises our international customers may be hit with on delivery and improves conversions at checkout. I also love that it works so seamlessly with our shipping carriers and that we are able to easily import our discounted rates we negotiated with carriers. To add to this, their customer service is A++++! I worked with Hiromi and she was so wonderful throughout the whole process. Anytime I had a question, it was answered within 30 minutes. She also took the time to video conference with me and walk me through the whole platform and help me set it up! Thank you thank you thank you!

Easy app and fair rates. An excellent solution for who wants several shipping options including international ones. The only issue is getting to support. But when you do customer service is helpful and nice.

The app is easy to use and pretty straightforward. I like how you can email tracking information to customers directly from the shipping information page. One downside is that custom box names can't be edited after they're created. If you happen to make a mistake, you have to delete that box and then re-enter it.

It saved me time, at least 30 mins each day. Bye bye "cut & paste", Hello automated courier bookings and shipping labels. Notice some cost savings in the rates that is offered for the local Singapore deliveries too.

Takes out the guesswork for shipping, so that we dont overcharge or undercharge our customers, shortens our processing time.

Easyship helped to streamline my shipping needs and made international a whole lot easier. It's easy to use and support is great, I would recommend it for anyone new to Shopify and wants to simplify their shipping. However I wish it works/integrates better with the Oberlo app. I have some dropshipping items that don't work with the Easyship app. It would be great if it had more options for a mix of dropshipping and adding of adhoc couriers.

What a useful app to help us find the best solutions for shipping our orders. We can sort by the lowest rate or the fastest, and the interface is pretty easy to use. I just wish the site were better optimized for mobile!

Using this app on delight.com.sg to ship to Singapore local market and the overseas market too. App is good in providing competitive quotations from many shipping service providers. However there are many glitches in the app - many times pick up fails, not much help is available if goods get lost in transit. Fails to quote sometimes. Repeat order or single order creating requires quite some of manual data entry. But still, the app is usable and solves some problems. delight.com.sg