Fera Product Reviews App

A bit pricey but it's a very high quality service

Beautiful review app. I have had some glitches when installing widgits etc, but the team is quick to help you fix it!

EDIT - price tripled in price a year later. SKIP and get another app...was shut out of the app and forced to upgrade for 3x the cost if I wanted to continue using. It's a good app, but unfortunately don't like their business ethics.

Troubles often with video uploads

I am struglling to add the carousel widget

It works great just wish it had more than 10 automatic emails for the free plan. The next tier is pretty expensive but I might be willing to pay for a paid plan if it cost a little less.

Makes it easy to import reviews from Etsy and Trustpilot although it is a shame it doesn't verify those from Trustpilot despite the apparent established connection. A bigger bummer for us is that I hoped it will be easy to import eBay reviews too but the only way one can do that is to use some Chrome extension to export to a CSV (pay that as well if you have many), adjust that to Fera's CSV template and import then into the app. These reviews will most likely be unverified too. However, unlike the Opinew Product Reviews App UGC app, the backend is intuitive and the frontend widgets appear nicely designed and you don't get the unnecessary "powered by" clutter.

Just started to use it. So far so good. Will update in the future…

nyc

Overall good review app, have had a bug where a customer couldn't review the specific product they bought

Seems straightforward, but I'm having trouble making the reviews visible on my Shopify store. I'm sure it is an operator error.

Great app so far, wish there is attribute rating and customer profile, so we can filter the reviews by customer attributes

application pratique et utile, dommage que c'est en anglais . Heureusement il y a quand même un chat immédiat avec une bonne équipe . Qui sont à l'écoute pour bien résoudre les difficultés. En particulier Holden qui m'a bien aidé encore merci.

Easy to setup and configure. Reviews look great on the site.

I like that it easy to use Still need to play with it more for more features

Very userfriendly and good pricing. Unfortunately some standard modifications are not possible with some themes. However in this case the support team makes custom modifications on request, which works fine. Overall quite happy with the tool.

Had a hard time getting it to work on a specific page. But, Landon helped me right away to get it on the right page. I love that it imports all my reviews from multiple apps.

Since we have multiple online stores, Fera helps us sync the reviews across all the stores. It also has useful widgets for store merchandising and conversions. The only issue I have is if the automatic placement does not work for widgets, the manual method is frustrating as the app is unable to find widget placement.

So far working well. I don't like the limitations on what I can do for free. Would like a bit more basic capabilities for a cost effective price.

looks very professional with lots of different features that are very easy to use and add to your website.

we use this app for customers to submit reviews on our products and our store. customer service is very helpful and friendly!

I used this app to help make the app go more with my theme. The experience was good. I really felt that they wanted to make sure that I was happy. They took their time with me.

Easy to use and integrates well.. customers have found it simple to use and the photo uploads are a nice feature.

I like the functionality of the app, but I had an initial issue where my the offers on my one-time review requests were being replaced by a different offer. I noticed this after I press save. So I recommend checking more than once before those are sent out. I also found the set up of the review widgets a bit confusing, but support was able to help me sort both of these issue out and it looks really nice on the website.

This is a great app that is extremely easy to set up to use. It integrates very well with Shopify, and allows for a number of review setups and interactions with customers and lots of flexibility in terms of our reviews are requested and managed. I personally would love the ability to apply a little more typographic control in terms of how the reviews appear (e.g. being able to control the line height and letterspacing in the text), hence the four instead of five stars — but overall, it really is a solid app and I look forward to continuing to use it.

It works pretty good! However I wish there were more design options as I find the layouts provided lacking a bit of elegance/professionalism.

Great app, it has everything that you would want in a review app. Automation editing and incentives for your customers. I only gave it four stars because it doesn't directly connect with Google as far as I know, but I love the app very easy to use and you can insert the widgets anywhere you need them to be on your site

Easy to install, works well with enough features to make it worth the money. Only issue is sometimes the app doesn't load on our home page. Otherwise, all good!

This is a great app! I wish that there were better tools to customize when a customer orders multiple items but otherwise great.

I have just started using. Simple to set up and straight forward. Even had a customer ask what I was using.

I wanted to be able to easily add review to my website! it seems very easy to use. Time will tell, but I am hopeful it will help me to add nice looking reviews to the site.

So far, so good. I will continue to test it out, but pretty confident that this one is a keeper. Thank you!

Super easy to use and friendly features. I just wish you could do a rating submission directly in the email so it's easier for customers who don't want to upload a photo or video

Great app to optimize conversions, upsell and build trust. The app is also very easy to use and gain insights of customer journeys.

Very quite to respond and fixed my issue straight away. 4* as I was not able to do it myself on the app.

The app is not bad for managing the reviews, but many of the customizations are still in preparation. It seems dev portal and technical documentations are still in preparations. So I guess if you are using English and are a basic user with no-code requirements, this may be the right one for you. ---- This is an addition and update to this review due to the engagement for the partner success team at Fera. They were very eager to try and meet our team's needs and were able to disclose more dev portal information that disclosed how the tags work in the custom editor. This was useful but at the sametime I believe should have been available from the start as they are advertising how powerful their solution is. However based on their efforts I've added another start. The mechanism to try and getting you buy-in to the up-selling on their capabilities is a bit unfortunate and due to this I wouldn't give this 5 stars until their platform is really complete.

Easy to install and to be able to see my shopper's journeys is incredibly useful. Adding testimonials to my website was straightforward. I would definitely recommend this app.

Still exploring this app. It's going well. Customer service was prompt and helpful. I like the how customizable the reviews widget is.

I used this app to help build urgency and to show more social proof. So far so good. I would recommend this app.

It makes my day easier and helps increase my sales! I would recommend this again and again, to anyone who asks.

App works great and helps to up the conversion rate! It's pretty straightforward to use. I did have to tinker a bit to get the CSS to work with my website but nothing too difficult

Easy setup, only took a couple of minutes. im very interested to see what comes from this app. the urgency needed upon window shoppers is what i plan on focusing on.

I have been using the app for a few weeks and I would certainly recommend. I would say that there a couple of features that the app is missing that I believe they are working on, and its my only reason for not giving it five stars. On the plus side, in just a few weeks, I have seen a boost in sales on our site, because of this app, which is great. On another strong note, the support team is highly responsive, very quick to fix any issue you may have and also very knowledgeable. For stores that have some sales, or get quite a bit of traffic and looking to convert that to better sales, I would highly, highly recommend. Its very easy to use, and the steps to setup are simple and clear. Great App!

Traying for the first month, I will update my comment after