SB: Helpdesk, Live Chat & FAQs

I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!

We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.

I just installed the app today and had a little issue with getting the contact form on my store. Even though I was on the free plan I had live customer support immediately and my issue was resolved very easily. I was considering using the paid plan for FAQ when my store launches and added the contact form on a whim. The support I received today has ensured that I will be making this my app of choice for FAQ. Thank you Kate for your excellent support.

it great

Good support from Caleb. Quick answers and he try to guide you as best as possible

helpfull support team and great app to help and support your customer

Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.

nous utilisons cette application sur tous nos stores et nous en sommes très content ! Je recommande vivement.

I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.

FAQ works well with many options. Had an issue once and it was quickly resolved.

Needed some tech support; contacted them via Chat and it was sorted in minutes. Easy to use app, have used it now for around three or four years.

I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!

Great app with an equally great support team! Fast, friendly and accurate. We recommend this app wholeheartedly.

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time. BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion. The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.

Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.

awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.

Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!

Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.

Great service customer and i love the App thanks much, it better to make FAQ for respond all questions off customer

I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.

App works great! Had some issues when we upgraded our theme to 2.0, but the support was amazing and they were able to get it up and working perfectly.

La aplicación es genial, funciona bien y es personalisable, incluso el plan gratuito, facil de usar y visualmente bella

I have added this APP for years, today I found the APP content all can not collapse or rolled up. This problem has appeared two times. Then the after-sale service is great. The problem has been solved quickly. So I give 5 stars again.

The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.

Extremely beautiful FAQ page. Andrius was super fast in response. We got reply within 1 min after sending an enquiry. A while later, the bug was resolved right away. The team is very professional and skillful. You will surely get prompt and professional tailor support from them.

This app is great! It combine 4 super necessary apps in 1 and load fast without demaging your website! The support answer around 6-12 hours since you send them a message and this guys are super commit for your needs. For conclusion - SUPER RECOMMENDED!

Muy contento con esta aplicación. Tuve algunos problemas con la configuración y en menos de 24 horas lo solucionaron.

Very happy with the app and their customer service. I would use this on any other future sites i create also.

We use the FAQ part of this app and it's very easy to use. Outstanding customer service. Highly recommended.

Awesome customer support. They team help me to fix my page quickly. Will recommend to others. 5 stars.

Easy to use and customisable FAQ with great support when we had a conflict with another app. Highly recommended!

I have used this app for the FAQs for nearly 18 months which was great for our website, easy to install, configure and maintain. I then started to use Tabs on our product pages, this also was very easy to set up and use and is great for saving time when editing the same content on multiple products in addition to keeping maximum information in a smaller more manageable style. Very happy with the support I received when I encountered a few difficulties.

It's easy to use and intuitive. Free feature is all that we need at this moment and we're glad we have an option to upgrade when needed.

Update: Their customer service continues to be outstanding. Just resolved another issue - thanks!!! ********************************************************************************** I must say this app and especially their customer service did blow me away. I initially signed up for the free plan and had a couple of support requests/customization questions regarding my theme & colors to be used for the different controls, labels, etc. Honestly I wasn't expecting immediate support and actually fixing the color theme on behalf of me but their support did it anyway to my complete & fullest satisfaction. They were super fast, very professional - even that I was only on their free plan.... Today I decided to go with one of their paid plans, because I think it is worth the money and especially as they really care about their customers. I definitely can recommend their app and especially their support/customer service - THANKS!!!

Great app with awesome support team! We had a small issue with how the FAQ page was displaying on our website and the help desk team fixed it within minutes of me reaching out! couldn't be happier.

We use the app for customer support dashboard and chose it because it's simple and straightward as our needs are not very elaborate. The decision, after using the app for 2 months, is proven to be excellent. Everything works as it should, and we don't need to think about using it, it's a logical extension, and it works flawless. Additional, when we encountered a problem, the support team went out off their way and did not just do their job but pointed out the exact cause of the problem which lied outside the app itself, so it was an easy fix!

Incredible value for the level of functionality, customization, easy to use and just overall beautiful design. Even for stores just getting stated the FAQ plan makes you look very professional for $5 a month, plus help you sort out your support tickets in a very organized matter. This is a must have.

The App is easy to setup and looks good. One small issue I had, team resolved quickly and up to expectations. Great App. For sure will keep using the app.

App support has been outstanding and so helpful in getting our app settings perfect! Product tabs and live chat are great; it's nice that both features are in the same app.

Useful app with flexible settings. Great and fast support team. Very appreciated for help with installation.

We just started using FAQ page. They don't have many documents to read beforehand but the instruction video gives clear guidance and once you install the app, there is a section to answer general questions user might want to know. The interface is easy to understand and manage. If you know how to write a blog, it should be a piece of cake to manage this app. We needed an adjustment to the app's search function and the support team was fast and sincere in responding via email. Thank you Donatas and Ernestas for quick adjustments and for answering all my questions!

AWESOME APP!!! it really helped my answer all the questions my customer has when they come to my store

Amazing support. I had several small tweaks that required coding and the support team had them all fixed within a few hours. The application runs smoothly and looks great on the store. Highly recommend.

Great app. It has a clean Ui and very easy to understand and use. The price is great too. Highly recommend.

Exceptional support. I send the ticket in regarding an error I got and received a reply within minutes. The problem was solved within the same day. Can only recommend

Very useful app and easy to use. Has all the important customisation you need. Support is also very quick and helpful.

We use both the Help Center and FAQ features of the app. It's a great value. Support's been same day. Highly recommend. Great value.

I love the HelpCenter. It is really easy to use for those who do not have any coding skills. Thank you.

We had discovered a bug for drop-down for the FAQ section, customer service was super quick to answer my emails and concerns. The developers applied a fix within 1 hour. Highly recommended, great product. Thanks, A+

Save lots of time and resources to set the FAQ part. Customer service is always fast! Thank you so mcuh! *If you didn't receive their answers, you may also contact them via facebook OR just send again to see if there's anything wrong with your email.

--- Update: The developers reached out to me personally and have been ultra-responsive to address my concerns. My primary interest was finding an app that allows bulk upload/import... the options presented in this one seemed to allow for that, however it appears that NONE of them do that (based on helpful discussion with the team here.) I decided to stick with this app since the overall UI is still very good - and their personal support has been impressive. Our FAQ is now loaded and formatted, and we are very pleased, overall. I've been trying for an hour to get this app to work. Won't import. Won't export. Crafted an email to their support to try to get help, and it bounced back. Desperately need an FAQ that works - Have tried 5 on here with no success. This was a total bust. No idea how it got a high rating with so many users. Anybody out there who can help me??

Works perfectly, Support is spot on when needed. in fact I only had to use their support once during the past two years.

very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later

We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast! Strongly recommend

Amazing app! It's so great my customers can search my FAQs now. I don't know why someone said it's unattractive. It looks fine, and is really basically about delivering information- therefore, I'm really happy with the app. Check out how it looks on my website: http://www.xenotees.com/apps/help-center :D

It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page

Fantastic and quick support from their team. I have been using this app for several years now. It works great and was very easy to install!

This interface is user-friendly. You pay about 4 dollars a month, and you can create good faq pages with several languages.

Good Service, Good service, Good service, Good service, Good Service, Good service, Good service, Good service

Had an issue with the app and how it was loading on the website, but the support team got back to me immediately and was able to solve the issue quickly. Very much appreciate the speedy support!

Awesome app! Super easy to use, looks good and professional, and the pricing is really affordable. Highly recommend!

Customer service is very friendly and responded in a very timely manner. Good looking app too, and great price! Thank you.

Everyone, this is a fantastic app - easy to use, look great, definitely recommended! Even the free version is great - but of course you get a lot of additional useful features when you get the paid version.

Very good! Easy to use and great design. It's important for us to be able to show our website visitors answers to their questions to increase our conversion rate.

Cool app. Easy to use. Would be helpful if products, images or pages could selected/linked interactive not with based on URL.

Easy to use, on the free plan currently and it creates a simple but effective FAQ page. Thanksssssss

Using HelpCenter is the right decision for a super FAQ page. I like the look and feel as well as the customer support. I would recommend it!

Find the app straightforward and very easy to use! The interface also looks great with a few nice looking templates.

A fantastic app and user friendly. I felt using this app is extremely easy to navigate for someone with no experience in the IT field.

Outstanding value and great support. Makes it very easy to create an easy to navigate help center. Has already cut down on our customer service calls. Super quick to give help with styling if needed, My only gripe is that I wish I could create multiple "help centers" as it would be perfect for putting FAQ's on product pages specific only to that product. The SEO benefits would be nice as well.

Super easy way to create your personalized FAQ page, 100% recommended. I use it in every page I create

I wanted a professional and clean looking FAQ page, with the drop down sections. HelpCenter is perfect for that. Since I wanted 2 main drop down sections, I paid for the premium version (definitely affordable) and am happy I did. My page looks clean and professional.

After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend). What I like: - Easy to set up - It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!) - Ability to create sections and categories (but this is a paid feature) - Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support) What I struggled slightly with: - Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off - Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs. - Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page

I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!

Good looking and fast support! Maybe a little expensive for just a FAQ but well I think it is the best option available out there! :-)

This app work perfect. It leads me along the way to write nice copy for my FAQ page. I have used it for years and love it.

this app has really helped reduce the number of emails we received asking the same questions. We now send a link to our FAQ page and it saves so much time

Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended

I found this app super easy to use. The professional looking results are great - it's good to have all FAQ in same place. I recommend the app

This app do its purpose for free. Very good app using it now for my website. Will buy a plan after exploring it.

While the app is very intuitive and easy to use by the customers, the team was also there to make small changes to have the app fit to my theme. Really appreciated.

Excellent app, and prompt response from the app support team.

Awesome app. HelpCenter app works great. I love the simplicity. All I have to do is add my FAQs and it's good to go. Highly Recommend.

The app is user friendly and works seamlessly with our store. Justas was super responsive when I needed support! Highly recommended.

Es una aplicación de mucha ayuda, nos permite presentar a nuestros clientes una sección de preguntas frecuentes muy fácil e intuitiva de usar, y así pueda resolver sus dudas

I love this app! It's great and easy to use. I highly recommend using this app to give wonderful customer service. www.DNAofChampions.com

Great app. Highly recommend. It's been easy to set up. Simple functionalities but all you need for a basic FAQ section

Excelente aplicación permite tener todo mucho mas organizado y que los clientes puedan encontrar respuestas a sus preguntas.

Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.

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Support was incredibly fast! Put in a request for customization and heard back from support (with changes made) in less than 24 hours!