Judge.me Product Reviews App
by Judge.me
View in Shopify App Store ↗Reviews (47544)
The app itself is not terribly difficult to use, but also not intuitive if you are new to this type of thing. However, I just had a fantastic experience with customer service. I imported a bunch of legacy data into shopify and had to figure out how to not have those old orders receive requests for review. The customer service team was extremely helpful and it was not an intuitive fix, so i greatly needed and appreciated their assistance. I was very worried that customers would receive review requests on purchases they'd made four years ago! But thanks to the customer service desk, crisis was averted. I would give customer servcie 5 stars - just 4 for the user-friendliness of the app itself.
Sebastian was patient and clearly explained how the AI summary works, how to remove it without affecting my reviews, and the differences between the paid and free plans. I appreciated his support. My concern remains that the AI service sentiment doesn’t account for merchant replies or how a complaint was resolved.
Van in support is great, but the app is very complex and labor-intensive. As a small business, that's exactly the kind of thing to hand off to AI (though we would never use AI for creative tasks), but Judge.me doesn't work with Claude Chrome browser control and the API is read only, so we end up using only about half the functionality we'd like. Not sure how long we can stay with it if they don't update soon.
4 stars because the AI assistant was okay but not great. Thankfully, a real human came in, saw that I was having trouble, and walked me through. I think this is going to be a good thing for my business. I'm excited about getting started. I do wish there were more tutorials and there was better training for newbies.
graciaas por contestar mi dudas de inmediat, muy buena atencion
fabric is good, 100% cotton, print was same as shown at website money worth tshirt
Pros: reliable service to host your product review needs. Cons: price tiers
great app but it should be easier to toggle all the options on and off without any coding.
Tive algumas dificuldades na instalação da app, mas com o excelente suporte técnico tudo ficou resolvido em minutos. Excelente!
customer service is amazing! So I will continue for that reason. finding sharable review links, getting the widget to work with my website has been a struggle.
So I just installed the app as I wanted something that would email customers to submit a review and also be able to submit a review in-email. The installation was absolutely seamless! It imported my reviews from the Shopify reviews app and then the team at Judge.me sorted all the code out without me having to do anything. Within 30 minutes my website was looking better than before with more professional looking reviews. I am likely to upgrade to the Awesome package after testing it out considering it is so reasonably priced. Well done Judge.me. *** UPDATE September 2026 - the AI that monitors and replies to the emails replies quickly but it is very dumb. Just ask to send the conversation to a human.
easy to transfer the data. got a bit of error, but the team solved it in reasonable time.
Sto ancora impostando il sito con le recensioni importate. Le funzionalità sono molto belle ma sto incontrando alcuni problemi tecnici che mi hanno fatto perdere molto tempo (es. il titolo del widget non si aggiorna). L'assistenza però è stata molto disponibile e paziente.
does everything youd want it to do, some parts are a bit clunky and hard to optimize (email requests) but its solid all round.
Agent was helpful in fixing the issue reported. As far as the app goes, this has been an ongoing issue which I have experienced everytime the theme updates. It would be nice to have Judge me fixed it once and for all instead of getting help from support everytime. Also nice to have a lower paid version instead of the 15 USD as not all businesses can afford it.
good support, app is still missing google store reviews
Alles funktioniert wie beschrieben, und der Support ist schnell, freundlich und sehr hilfsbereit. Ich finde lediglich, dass die kostenlose Version noch einige zusätzliche Anpassungsmöglichkeiten bieten könnte. Overall bin ich jedoch sehr zufrieden.
Very helpful, patient, easy to understand and willing. I have no complaints.
a bit confusing to use, requires custom modification to schema to have products show hasAggregateRating in google , but customer support was easy to work with, so there's that .I wish I could do more with the free version, $15 a month is STEEP for such a service.
i just installed it, so i can't talk about how it works yet, but they have great customer service. I asked for an automated text snippet to be removed (or edited) and that took like 1 min to fix on chat with updates during the process. i am on the free plan by the way. i am impressed. more to come. 4 stars so I can update it later when I get a chance to use it more.
pese a que no tengo apenas ventas y visitas, la efectividad de las reseñas es evidente y el seguimiento de los visitantes tambien
One of the best review apps, also a lot of rooms for improvements, I want to put 4,5 on stars shopify app store but no options
I'm updating this review because some positive changes have been made. I'm able to deal with unfair or offense reviews without affecting the rating of my product adversely. Judge. Me does have valuable features that help build a products reputation. A Business isn't allowed to delete an unjustified review. You have to ask permission to get rid of spam and offensive reviews. It's foolish for a business owner to give that much control to a app developer.
Developer reply ·
Thanks for your feedback! We understand how important it is to manage reviews effectively. While we don’t offer direct deletion, our Archive feature gives you full control to hide reviews and remove their impact. Completely deleting reviews goes against Shopify’s guidelines and applicable consumer protection laws, which require a transparent review process. That said, for any spam or offensive content, our team is always here to help review and take action. We appreciate your input and are continuously working to improve.
Love this app. Just wish that when an existing customer reviews on the web and not directly from the automated email to leave a review, that it automatically detects that the email and customer matches to mark it as a "verified" customer. Several customers leave reviews on our web rather than the automated email so this has happened frequently.
Imported reviews (that are verified on my other site) will not show as verified on my new site because they don't meet criteria according to the AI agent I had the displeasure of typing against. I would require the expensive Judge Me plan to connect the two stores to show the reviews as verified. You can literally see they are verified on the old store, but because Judge Me can't "verify the review date" or whatever then they will not show as verified on my new site. Seems like something you could fix very easily. Super considering just getting rid of this app. They reached out to help me fix a lot things I disliked. I appreciate the immediate support. I will leave this at four stars because the settings they helped me with should be readily available to users to edit themselves - or they should just be standard to begin with.
It does not synch with shop app and be aware of settings that allow limitations for the store owner that conflicts with the whole point of having an app within the shop that promotes business, and accuracy of reviews to build trust. I did receive help and it was difficult to navigate the error and how to make a change on a shop app review that is damaging and erroneous but with help, that went beyond the judgeme. app, I was able to learn more about how to manage settings and navigate as the store owner.
