Judge.me Product Reviews App

The reviews themselves work fine, but on a dark theme (Dawn with a black background) the "From our customers" heading on the Reviews Grid is dark grey on black and unreadable. The color setting is right there in the theme editor, already set to white, but it's ignored because all styling is locked behind the paid Awesome plan. Charging extra just to make your own heading readable is a poor way to treat merchants. Spent over an hour tracking this down. Unlock basic text colors on the free plan.

App broke the rich snippets by modifying the JSON-LD for most of my products in a way that Google Search did not recognize the product anymore. Use with caution.

Overall, I like the app, but the review system is far too restrictive and complicated. I have run into several issues: * When customers verify their email through the QR code or review request, they are taken to a ChargeMe account page where it looks like they already have an account. This is very confusing for customers. They only wanted to leave a review, not create or log into another platform. * Merchants have almost no control over reviews. Even small changes, such as anonymizing a customer’s name (changing a full surname to an initial), cannot be done by the merchant. The customer has to do everything themselves. * The review edit links are unreliable. When I tried to send one to a customer, it never arrived. * Overall, merchants cannot make even basic adjustments. Everything is locked down to such an extent that it no longer improves security—it just makes simple tasks slow and frustrating for both merchants and customers. I think the platform is overprotected. There should be more flexibility for store owners to manage reviews and help customers without forcing them through unnecessary steps. Right now, the process is much more complicated than it needs to be.

incredibly frustrating to navigate

still finding not easy for biginers

So far not a good experience. I will leave this review on until the issue is fixed. We have an e-commerce platform in CZ and the issue is that our customers get auto-replies and e-mails from Judge.me in Russian or Croatian language instead of Czech. I have already sent a ticket 2 times and so far no fix. Sadly, this makes our store look fraudulant. Thankfully, we are on the free version for now but I doubt that an upgrade would work if the codes are full of bugs in the trial version.

We are downgrading our review from 5 stars to 2 stars after several years of use, as this rating now better reflects our overall experience with Judge.me. Judge.me is clearly built with good intentions. The interface is clean, the app is easy to use, and customer support is responsive, human, and available 7 days a week. On that front, nothing to say — the team genuinely tries to help within the limits of how the product is designed. However, we are now facing a much more serious concern: we are starting to doubt Judge.me’s ability to reliably fulfill its primary purpose — collecting reviews. We have a significant number of POS sales, with real human interactions and customers who are genuinely willing to leave reviews. Even accounting for the usual delay between a purchase and a review, the gap we are seeing is far too large to be considered normal. At this point, we are no longer talking about optimization — but about trust in the system. A reminder system that works against review collection The core issue is the reminder logic. Reminders are not sent if the initial review request email is not opened. This rule is: • counter-intuitive, • poorly documented during setup, • and discovered only after investing a lot of time configuring reminders. In real-world scenarios — especially with POS customers — many people: • see the subject line but don’t have time to open, • miss the email entirely, • or intend to come back later. These are precisely the cases where reminders are most useful. Instead, the system prioritizes reminding people who already opened the email and chose not to act — which statistically makes far less sense. The result: a carefully configured reminder system that simply doesn’t trigger in many real-life situations, leading to an artificially low review rate. Needing to rely on an external tool like Klaviyo only to compensate for this design choice is not a reasonable solution. At that point, it may be more efficient to invest in another review app altogether. Growing concerns, not an isolated case After investigating further, we realized that we are not alone in experiencing unusually low review rates despite having many orders and correct setups. This reinforces our concern that this is not just a configuration issue, but a product design problem. Additional issues • The “All Reviews” page significantly hurts performance, especially on mobile, with poor LCP, TBT and CLS scores — which is a real SEO and Core Web Vitals issue. • There is still no way to create dynamic collections based on: • most-reviewed products, • best-rated products, • or recently reviewed products. • Custom questions are displayed raw and often dominate the visual space, while written reviews — which require real effort from customers — become secondary. Summarized insights (e.g. “99% of customers were satisfied”) would be far more useful and less intrusive. Final thoughts Judge.me remains a well-intentioned app with strong support, but good intentions and nice UI are not enough if the review collection mechanism itself is flawed or overly restrictive. For a review app, collecting reviews is not a secondary feature — it is the product. Right now, too many key decisions work against that goal, and that’s why we can no longer confidently recommend it as a reliable long-term solution.

I have been trying out your product to see if I wanted to buy a premium paid version. I just hand wrote 40 emails to existing customers asking for reviews. I used the link invitation that goes to my own website as it's higher trust for my customers. A few of them have just reported the link doesn't work. I've tried it and it doesn't consistently for me either. I have lost the chance of good reviews and look incompetent in front of my customers. I'd like you to fix this or I'll go to another app. Your own internal submit review button doesn't work. Absurd!!!

While the app itself is reliable and well integrated, the customer-facing emails are not usable. The new “smart” template allows only minimal styling and offers no control over margins, padding, or spacing between blocks. As a result, a medium-sized logo and the first line of text take up nearly 50% of the screen, which is frustrating for recipients. Although the older custom template still exists, it’s only applied to review requests and reminders. All post-review notifications are forced to use the smart template. Additionally, there is still no support for separate logos in light and dark mode—something that should have been implemented years ago.

I can't stand reaching AI "Support". The human support felt like a cut and paste. They didn't acknowledge my issue. I've been with you since Sept. 2022. This will prob be the end.

Not great. not user friendly and helpful with styling. not clear on where the rating can appear and how to do so. the important stuff to a store. y'all feel like a tech company vs human company.

Certes l'app est très utiles, mais devoir payer 15€ par mois pour juste changer la couleur des étoiles c'est trop.

new using the app support been great but the app setup keep having issues that i have to keep reaching out to support

great and super fast support. Solved my issues immediately. Thanks guys :) edit: what seemed to be good changed into a nightmare. We have to check manually which vouchers have actually been created, since the app is buggy with that functionality according to support. Worst thing is, our customers come back to us saying they cannot use the vouchers

Too little language support，AliExpress comment import needs optimization, can only be imported by logging in. Comments cannot be displayed

We have been using the App (paid plan) for months now. Functionality and front end are okay, but the backend literally is unusable due to constant pop ups and spam. Sad to say, but we'll consider moving on.

Judge.me Product Reviews App – 1 Year User Experience Pros: We have been using this app for over a year; its design and ease of use are great. The app structure and live support are very good; they respond quickly and help efficiently. Cons: We have been using the app for over a year and switched to the paid version 1 month ago. Unfortunately, it has been disappointing: despite having many orders, we have not received a single review. Paying for the paid version doesn’t make much sense for us. Because no reviews were coming in, we reached out for support. Tasnim helped us, thank you. She checked our system and website, confirming everything is set up correctly. However, we still haven’t received an answer to our main question: why aren’t we getting reviews? In our opinion, there is an issue with the app. Is it normal that not a single customer leaves a review among so many orders, even though we offer gifts for every review? Now that all conditions are perfect, why are no reviews coming in? Other features in the paid version seem useless to us; we haven’t seen any benefit so far. The difference between free and paid versions, based on our observation, is negligible. We will continue to try for another month, but we are not sure this app is the right solution for us. Note: We are unsure; we will continue testing for another month. If we still do not see results or receive reviews, we are considering canceling the paid version as it would be an unnecessary expense. Everything is set up perfectly on our side, but the app doesn’t seem to deliver the main purpose. We will update this review after another month of experience. Wishing everyone great sales!

A Disappointing and Frustrating Experience. I encountered several bothersome bugs in the template editor. The most frustrating issue is the what you see is not what you get problem, where the live email does not always match the preview in the editor. This makes it impossible to trust the tool, forcing you to constantly send test emails to verify every change. Additionally, the customer-facing flow is broken and cannot be fixed. For example, the review page mixes my chosen language with English, and there is no way to edit or correct this. The lack of proper language support is a major flaw. Finally, the support was mediocre. I lost my patience after a few hours of trying to get help, and I don't feel they will provide a timely solution. Due to these unresolved issues, I am looking for an alternative.

Die App versendet eigenmächtig E-Mails an Kunden!!! Bitte aufpassen!!! Der "Autopilot" ist standardmäßig aktiviert und schickt einfach ungefragt E-Mail ab, die möglicherweise noch nicht einmal konfiguriert sind! Auch wenn die App sonst keine schlechten Funktionen haben mag, haben wir uns so sehr darüber geärgert, dass wir sie vorerst nicht weiter benutzen möchten.

Application efficace et abordable, mais avec un énorme point faible que peu de marchands connaissent : quand vos clients laissent une évaluation, le texte “En envoyant votre avis, vous acceptez nos conditions et politique de confidentialité” ne renvoie pas vers vos propres pages légales Shopify… mais vers celles de Judge.me. Concrètement, vos clients découvrent que leurs données sont gérées par une application externe, ce qui casse totalement l’image de marque premium et la cohérence d’un site. C’est une obligation imposée par Judge.me (même sur le plan payant), et on ne peut ni modifier ni supprimer ces liens. Dommage, car l’application est complète, mais cette contrainte en fait une solution peu adaptée aux marques qui veulent garder une maîtrise totale de leur image et de leur relation client.

Amazing app. The support team are always so helpful. 1 Limitation you need to be aware of, is that joining reviews across Colour Variations is manual. eg: 1 Shirt in 10 Colours. There is no way to automate this by anything useful eg: Tags, Metafields etc. This makes managing linking reviews across Variations manual and a huge time sink if you have lots of products/variations. I would give this a 5 star rating if this function was built.

The app works well, and we’ve had helpful agents in the past. But after a recent support request to fix a display issue with review stars, the Judge.me team made theme changes that created duplicate elements on our product pages. When we reached out for help, support flat-out denied touching the theme: “We haven’t made any changes to your theme code.” “This falls outside of our scope of support.” “We recommend you contact Shopify support.” These statements were repeated over and over—even though the changes had been made by another Judge.me agent two weeks earlier, which we had to prove with a chat transcript. Only after escalation did their advanced team step in... and break our live product template entirely, removing titles, descriptions, and buy buttons. We run a high-AOV business and spend heavily on ads. Losing product functionality for seven hours during peak traffic is not something a $45 refund fixes. We also asked to speak with a supervisor multiple times and were refused. A senior agent eventually apologized and promised internal changes, but the damage was already done. If you're running a store where uptime and reliability matter, be careful: Judge.me support will edit your live theme code, and if things go wrong, you may be left without real help when you need it most.

I want to love it but its glitchy and a number of things don't work well. Changing settings does not seem to have an effect, I had to get tech help to change code to get things to work and I will have to do so again with a new theme update likely.

We faced significant challenges while integrating Judge.me widgets into our theme. The process was plagued by bugs, requiring us to repeatedly explain the same issue to different chat support agents, which was both time-consuming and frustrating. Unfortunately, after nearly a month of setup, we still didn’t receive a satisfactory solution. Some of the support advisors were rude and not very helpful. To make matters worse, on the day of our planned launch, we discovered that the 4,000+ reviews we had collected over 5 years couldn't be displayed on Google Shopping due to policy restrictions. This was a major dealbreaker, as Google Shopping visibility was essential for us. Ultimately, we decided not to move forward with Judge.me as our review app. Disappointed with the entire experience.

I hoped it will make it easy to import reviews from Etsy, Trustpilot and eBay (and maybe Google Shopping and Amazon too if we needed) but all I can see is some unknown integrations (for us in the UK at least) or the possibility of doing it manually via CSV. I suppose Judge.me is more like a Trustpilot competitor and not really focussed enough on bringing in reviews from other platforms and marketplaces as well, despite the customer support insisting that thats their best feature. There is a way to read Etsy reviews as long as we also install the paid Shuttle app which we don't need as we do already integrate with Etsy via Shopify Marketplace Connect. In comparison, the Fera Product Reviews App makes it fairly easy to import the JSON file with reviews we download from Etsy. Fera also imports easily our reviews from Trustpilot and Google Shopping which Judge.me claim are covered by copyright. While for eBay and Amazon, despite the same copyright excuse, the Opinew Product Reviews App UGC can also import easily our reviews from these marketplaces. It is a shame though that none of these apps can do the job fully and properly. :( The Judge.me chat support person told me that we can import the reviews manually via CSV and do it easily with their AliExpress integration. But we're not interested in AliExpress at all while apps like this are meant to help towards automating things not doing manually. I can get ChatGPT to write for me the code for my own app and do it manually... This app is not for us at all and I'm frankly disappointed given the many positive reviews but I'm taking it that most people use it the same way we use Trustpilot.

The support is good, but some of the features are extremely limited.

So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install. *Update 1/4/24* Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.

It's getting worse. Not as good as the beginning use

Great customer support. However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.

Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.

I signed up for Judge.me and immediately had issues with the formatting of the reviews on our PDPs. It is now the third day in a row where they claim to fix the issues, I check later, and the issues are still there or now exist somewhere else. Giving them another chance before I switch to a different app.

Hello, can we hide the judge me reviews on products page when there is No review? It scare customers.