Judge.me Product Reviews App

Sentimos muito que sua experiência com a Judge.me tenha sido frustrante e que alguns dos nossos processos tenham parecido mais complicados do que deveriam. Analisamos cuidadosamente os pontos levantados e entramos em contato para esclarecer o que aconteceu. No caso específico que discutimos, a cliente iniciou a avaliação diretamente pela sua loja e, como sua configuração exige a confirmação do e-mail antes da conclusão da avaliação, ela recebeu uma mensagem para confirmar o endereço. Essa configuração pode ser alterada caso você prefira um fluxo diferente. Também entendemos sua frustração por precisar entrar em contato conosco para determinadas alterações. Algumas ações, como reassociar uma avaliação a outro produto, exigem uma verificação antes que possamos realizá-las. Essas medidas existem para preservar a autenticidade das avaliações, mas reconhecemos que o processo precisa ser o mais simples possível para os comerciantes. Tentamos entrar em contato para esclarecer esses pontos e ajudar com qualquer questão que ainda esteja pendente, mas infelizmente ainda não conseguimos falar com você. Agradecemos por compartilhar sua experiência. Se decidir retomar a conversa conosco, nossa equipe continuará à disposição para ajudar e tornar a configuração o mais simples possível.

We're very sorry for the experience you had with Judge.me, especially as the issue with collecting reviews had been affecting your store for some time. After reviewing your account in detail, we identified that customers clicking your review request emails were being redirected to your product pages, but the Review Widget containing the review form wasn't installed there. This meant customers could reach the product page without being able to properly submit their review. We installed and configured the Review Widget for you, made the additional adjustments you requested to your storefront setup, and also fully refunded your three most recent Judge.me charges. We then worked with you to identify the review requests affected while the submission flow wasn't working correctly. After carefully filtering out customers who had already received another request, submitted a review, unsubscribed, bounced, or appeared more than once, we resent 135 eligible requests on your behalf. Most importantly, we've since confirmed that new reviews are coming in again from both your regular automatic requests and the manually resent requests, which indicates that the review collection flow is now working as expected. We sincerely apologize that this wasn't identified and resolved when you first contacted us. We're glad we had the opportunity to work through the setup with you, and our team remains available if there's anything else we can help with.

Lamentamos mucho la frustración y la incertidumbre que esta situación ha causado, especialmente en relación con el impacto de los cambios de Google Shopping sobre las reseñas que habías importado anteriormente. Entendemos completamente tu preocupación sobre cómo se comunicó este cambio. Cuando una actualización puede afectar la elegibilidad de reseñas existentes para Google Shopping, los comerciantes deben disponer de información clara sobre el posible impacto antes de decidir cómo proceder. Hemos tomado tus comentarios muy en serio y los hemos compartido internamente para seguir mejorando la forma en que comunicamos este tipo de cambios. También hemos estado en contacto contigo directamente para revisar tu cuenta y resolver las dudas adicionales que nos has planteado, incluyendo el motivo por el que algunos pedidos no recibieron solicitudes de reseña. Asimismo, queremos disculparnos por la demora y la confusión durante uno de nuestros seguimientos. Tu respuesta nos llegó a través de una conversación separada y no se gestionó correctamente en un primer momento, lo que provocó que recibieras información que no correspondía a tu situación específica. Gracias por continuar la conversación con nosotros y por darnos la oportunidad de abordar tus inquietudes. Nuestro equipo seguirá disponible para ayudarte con cualquier otro punto que necesite aclaración.

We’re sorry your experience with Judge.me has been frustrating. We understand that as a busy store owner, you expect the app to work with minimal ongoing effort. We reviewed your account and found that review requests have been going out to your customers and some have been opened, although they haven’t resulted in submitted reviews yet. We’ve reached out directly with a few ways we can help optimize and automate the setup so it requires less work from you. We also reviewed your billing and have fully refunded the Judge.me charge on your account. We appreciate you giving Judge.me a try, and our team remains available if you’d like us to take another look at the setup and help you get more value from it.

We're sorry to see that your experience with Judge.me resulted in a 1-star rating. Since no comments were included with the review, we've reached out several times by email, phone, and WhatsApp to better understand what went wrong and how we can help, but unfortunately we haven't been able to connect with you yet. Whether you experienced an issue with the app, need help getting started, or would like assistance setting up your reviews and widgets, our team would genuinely appreciate the opportunity to help. If you decide to get in touch at any point, we'll be here and happy to assist.

We're very sorry for the experience you had, especially as this happened with the very first review request sent to one of your customers. After investigating, we confirmed that your request was correctly configured as a store review, rather than a product review. However, we also identified a bug that caused the email to use the default template instead of the customized subject and content you had prepared. Our development team has since fixed this issue, and we've successfully tested the corrected flow on our side. We also reached out with instructions to help you resend the request using your intended content. We also sincerely apologize for the support experience you described. Having to wait while an issue is investigated and then receiving a shift-handover message before reaching a resolution understandably added to the frustration. We've continued reaching out to make sure everything is working correctly for you, and our team remains available if you need any further assistance.

Thank you for taking the time to share your feedback. We're sorry to hear that importing your reviews was such a frustrating and time-consuming experience. We completely understand how disappointing it must have been to spend so much time matching products only to discover that the process and its limitations weren't clearly explained. After receiving your feedback, we identified that the in-app guidance for the Etsy product matching step was incomplete, and we've already shared this with our development team so the experience and instructions can be improved. We're pleased to hear that you've found value in our product grouping feature, and we truly appreciate you giving Judge.me a try. If there's anything we can do to help with your store, our team will always be happy to assist.

Thank you for your feedback. We're sorry that your experience with Judge.me hasn't met your expectations. Since receiving your review, we've been in direct contact with you by both email and phone to better understand the issues you encountered. Together, we've identified the main concerns around the imported review count and the review dates displayed on your storefront, and we've agreed on a plan to resolve them by reimporting the original review data with the correct formatting. We're currently waiting for the original review file and your storefront passcode so we can complete this work and verify everything is displaying correctly. We appreciate you taking the time to discuss the issue with us, and we'll continue working with you until everything is resolved.

Thank you for your feedback, and we're sorry for the confusion regarding the billing. After reviewing your account, we found that the subscription continued after the free trial ended and remained active until the app was uninstalled, at which point it was automatically cancelled. We've confirmed that there are no active Judge.me subscription charges remaining on your store. We've also reached out to you several times by email and phone because we'd be happy to help resolve the billing concern, including offering a refund where applicable. Unfortunately, we haven't heard back yet. If you ever decide to get back in touch, our team will be more than happy to assist and make sure everything is resolved for you.

We're very sorry for the experience you had. The issue you encountered was caused by an unexpected problem affecting video loading, and we understand how disruptive that was. As soon as it was identified, our development team treated it as a high-priority issue and implemented a fix. We're glad you confirmed that videos started loading correctly again after our fix. As an apology for the disruption, we also added app credits to your account. Thank you for bringing this to our attention and giving us the opportunity to resolve it. If you ever need assistance in the future, our team is always here to help.

Thank you for taking the time to share your experience. We're sorry that your migration didn't meet your expectations. We completely understand how frustrating it is to import a large number of genuine customer reviews and then discover that they aren't eligible for Google Product Ratings. To clarify, this limitation isn't based on the authenticity of your reviews. It relates to the eligibility requirements for Google's Product Ratings program, which determine which reviews approved aggregators like Judge.me can submit. Unfortunately, imported reviews from other platforms aren't eligible for inclusion in the Google Product Ratings feed under those requirements. We also appreciate your feedback that this wasn't clear enough during the migration process. We've shared it internally so we can improve the experience and better set expectations for merchants migrating from other review platforms. We've reached out by both email and phone to explain the situation in more detail and let you know that we're here to help with any questions or to discuss the best path forward for your Google Product Ratings setup. Our team will be happy to assist whenever you need us.

Thank you for your feedback. We're sorry to hear that your experience wasn't a positive one. After looking into your recent support request, we noticed that one of the manual review requests couldn't be delivered because the recipient's email address appeared to contain a typo. We reached out privately with the details and offered to help resend the request, but we haven't heard back yet. If there was anything else that contributed to your experience, we'd genuinely appreciate the opportunity to understand it and help. Our support team is always happy to investigate and work with you until everything is working as expected. We hope to have the chance to assist you in the future.

感谢您的反馈，也很抱歉这次经历让您感到失望。 我们理解您的挫败感，尤其是在大量评论导入后，前台商品页面上的评分和评论数据未能及时同步显示，而您也为此多次联系我们寻求帮助。 在收到您的反馈后，我们持续跟进了该问题，并已经协助完成了相关修复。目前商品页面上的评论内容、评论数量以及评分展示均已恢复正常显示。后续沟通中，我们也协助处理了其他相关问题，并确认系统运行正常。 对于处理过程中给您带来的困扰和等待时间，我们再次表示歉意。您的反馈对我们非常重要，也帮助我们进一步改进类似问题的处理流程。 如果后续还有任何问题，我们的团队都会随时为您提供帮助。

We’re sorry to hear that your experience was so frustrating. After receiving your feedback, we conducted a thorough review of the concerns raised. During that process, we identified and resolved a widget-related issue, removed duplicate reviews created during a manual import, and performed a detailed audit of your review data and verification statuses. Our investigation found that review verification statuses were not altered during the uninstall, migration, or reinstall process. We also shared a detailed breakdown of our findings and invited you to provide any historical records or screenshots that might help us investigate further if needed. We understand that migrations between review platforms can be complex and that expectations around verification, customization, and support responsiveness are especially important. While we may not agree on every conclusion, we genuinely appreciate the opportunity to review your concerns in depth and improve where we can. If you'd like to continue the conversation, our team remains available and willing to assist further.

We sincerely apologize for the experience you had here. We completely understand how concerning it must have felt to see review request emails sent before you had the chance to fully review and customize the template yourself. After investigating the situation together, we confirmed that the emails were triggered when the manual request campaign was started while the default template was still active. We’ve since connected directly with you by email and phone to work through the next steps together. Your feedback has also been shared internally with our Product & Design teams, because we agree the setup flow should make this behavior much clearer and safer for merchants handling large customer lists. We truly appreciate the opportunity to continue working with you on resolving this properly.

Thank you for your feedback. We were able to connect with you and help reinstall the Judge.me widgets on your new Shopify theme, including the star ratings and the review widget on the product pages. We’re glad we could get everything displaying properly again, and if you ever need anything else, our team is always happy to help.

We’re really sorry to hear about your experience, we understand how worrying it must feel when reviews seem missing. After looking into your case together, we found that the issue wasn’t with your reviews being lost, but related to how Google Product Ratings was set up across your two stores, as well as the Product Ratings program not being fully activated on Google’s side. We’ve since helped align the product data and submitted the necessary setup for Google Product Ratings, and we can now see the majority of your reviews marked as “ready to serve” in your Google Merchant Center. At this stage, we’re just waiting for Google’s final processing/approval, which is unfortunately outside of our control. Your reviews are safe, and we’re here to make sure everything displays correctly once Google completes their side.

Thanks for your review. We’ve since connected with you and worked through your questions together, and we’re glad we could help get everything sorted. If there’s anything else you need or anything that still doesn’t feel right, feel free to reach out, we’re always here to help.

Thank you for your honest feedback, we definitely hear you on this. The default styling of the external review form is something we’re actively working to improve, and your comment highlights exactly why this matters. We agree that it should feel neutral and fit naturally with any store’s branding. The good news is that we’re already working on adding more customization options, including the ability to adjust colors, so merchants can better match the experience to their brand. We really appreciate you calling this out, feedback like yours helps us prioritize the right improvements.

Gracias por tu reseña. Nos alegra haber podido ayudarte a aclarar cómo vincular reseñas a productos y importar reseñas correctamente. Actualmente estamos en contacto contigo para asegurarnos de que las reseñas se asignen correctamente a cada producto y evitar que se importen como reseñas de tienda. Si necesitas cualquier ayuda adicional durante el proceso, estamos aquí para apoyarte en cada paso.

We’re sorry to hear about your experience, that’s definitely not how the app should perform. We reached out and also spoke with you to better understand the issue. From what you described, this appears to be a rare loading problem (404/timeout) that we haven’t been able to reproduce on other stores, which is why we’re keen to investigate it further with you. We’ve offered to look into this together, either by reviewing a quick screen recording or hopping on a live call with our developers, so we can pinpoint the cause and get it fully resolved. If you’re open to giving it another try, we’d really appreciate the chance to make this right.

Gracias por compartir tu experiencia. Sentimos mucho que los resultados no hayan sido los esperados y entendemos perfectamente lo frustrante que puede ser no ver ventas tras el esfuerzo invertido en tu tienda. Queremos aclarar que Judge.me es una herramienta enfocada en ayudarte a recopilar y mostrar reseñas para generar confianza en tus clientes, pero no influye directamente en factores como precios de proveedores o la generación de ventas por sí sola. En cuanto a tu caso, ya hemos procesado el reembolso correspondiente y quedamos completamente a tu disposición si necesitas cualquier comprobante o ayuda adicional. También nos hubiera gustado poder investigar más a fondo el problema que mencionaste en el proceso de compra, ya que no es una experiencia habitual y nos ayudaría a mejorar. Gracias nuevamente por habernos dado la oportunidad, te deseamos mucho éxito con tu tienda.

Gracias por compartir tu opinión. Entendemos tu preocupación sobre las reseñas anónimas y la importancia de mostrar nombres para generar confianza en tu tienda. Actualmente, esta opción existe para cumplir con normativas de privacidad como el GDPR, que protegen tanto a los comercios como a los clientes. Dicho esto, valoramos mucho tu feedback y lo hemos compartido con nuestro equipo para evaluar posibles mejoras que mantengan el equilibrio entre transparencia y cumplimiento legal. Gracias nuevamente por ayudarnos a mejorar la experiencia.

We’re truly sorry to hear about this experience, especially given the impact it had on your store and customer reviews. We completely understand how important it is that review requests are sent at the right time, and how frustrating it must have been to see them go out earlier than expected. We investigated your case and reached out multiple times to continue troubleshooting with you. In some situations, the timing of review requests depends on the delivery status updates we receive, and if those are triggered earlier than expected, it can cause invitations to be sent sooner than intended. That said, we fully understand the impact this had on your business and we’re very sorry for it. We also apologize for the confusion around the collaborator request, that was not handled clearly on our side. If you’re open to it, we’d still really like to work with you to review the setup and make sure this behaves correctly moving forward.

We’re sorry to hear that your experience didn’t meet expectations. We’ve reached out privately to better understand the issues you faced and see how we can improve things for you. Your feedback means a lot to us, and we’d love the chance to make your experience with Judge.me a better one.

Thank you for your review. We noticed the rating didn’t include any comments, so we reached out privately to better understand what may have gone wrong. If you experienced any issue with the app or need help with setup, our team would be more than happy to assist. Your feedback is very important to us and helps us improve the experience for all merchants.

Thank you for raising this concern. After reviewing the case together, it appears the issue was related to your cached data from December, which caused old Judge.me files to still appear in scans even though the app had already been uninstalled. As you confirmed, once the cache was refreshed, the files were no longer present. Judge.me installed via modern Shopify App Blocks does not normally leave code behind after uninstalling, but we were happy to investigate this with you to ensure everything was clean. We appreciate you taking the time to confirm the resolution with us, and if you ever have any questions in the future, our team will be glad to help.

We’re sorry to hear your experience hasn’t been great so far. We understand from our conversation that some of the features you were looking for are part of the Awesome plan. We’ve reached out privately to offer help with setup and customization to make sure everything works the way you expect. If there’s anything else you’d like assistance with, our team will be happy to help.

Thank you for your feedback! We’re sorry you’ve been having trouble seeing your customers’ reviews in the app. In most cases, reviews will only appear on the product page once the Review Widget is added to the theme through the Shopify theme editor. We shared step-by-step instructions and even a video walkthrough to make this easier, and we’re also happy to install it for you if you grant us temporary collaborator access. If you’re still experiencing difficulties, please feel free to reply to our email, we’ll gladly help you get everything working properly.

Thank you for your feedback, and we’re sorry the Etsy import experience didn’t meet your expectations. You’re correct that our current Etsy integration imports reviews from one listing per SKU, and rating-only reviews aren’t supported in imports. We understand how this can be limiting for stores that use multiple Etsy listings sharing the same SKU, especially when it affects the total number of reviews displayed. We reached out privately to explain these limitations and discuss possible workarounds, including attempting a structured manual import using your Etsy export to consolidate reviews where possible. We also shared your case with our Product team so they can evaluate improvements to the integration. We appreciate you taking the time to raise this, feedback like yours helps us improve the product and better support merchants using Etsy alongside Shopify. If you’d still like help exploring the manual import option, we’d be happy to assist.

We’re truly sorry for this experience, especially not being able to reach a human agent. That should not have happened. There was a technical issue which led to some messages not being correctly routed from AI to a human agent. We identified and fixed this issue, and the handoff now works as expected. We completely understand how frustrating it must have felt to have your request closed instead of escalated. Regarding pricing, our $15 flat plan is designed to remain affordable regardless of order volume, and many high-volume stores use it successfully. That said, pricing only feels fair if the support and product deliver real value, and in your case, we clearly fell short. We’ve reached out privately to apologize and offer direct assistance with the Shop App review discrepancy you mentioned. If you’re open to it, we’d genuinely appreciate the opportunity to make this right.

We’re sorry to hear about your experience. Judge.me does not add unrelated reviews to stores, so we’d really like to investigate what happened in your case. We’ve reached out privately to better understand why certain reviews appeared unrelated and why importing your own customer reviews felt difficult. In many cases, this can be related to how reviews were imported or mapped to products, and it’s something we can usually resolve quickly once we review the setup. If you’re open to giving us another chance, we’d be happy to take a closer look and make sure everything is correctly configured for your store.

Lamentamos muchísimo la experiencia que tuviste y entendemos totalmente tu frustración, especialmente al tratarse de un servicio de pago y con impacto directo en tu tienda al desaparecer las reseñas. Tras investigar a fondo, identificamos un problema específico que afectaba a algunas tiendas en Argentina, causando que los widgets no se mostraran en el storefront. Este error ya fue corregido, y te contactamos por email para informarte y ofrecerte ayuda inmediata para verificar que todo quedara funcionando correctamente. Aun así, sabemos que el retraso y las vueltas que tuviste con soporte no estuvieron a la altura. Gracias por compartirlo: tu feedback nos ayuda a mejorar nuestros procesos y evitar que algo así vuelva a ocurrir. Si decides darnos otra oportunidad, estaremos aquí para acompañarte y asegurarnos de que quede resuelto de principio a fin.

Sorry to hear about the trouble installing the widgets, that’s definitely frustrating, especially during initial setup. We reached out privately to offer hands-on help and can take care of the widget installation for you if you’re open to giving the app another try. Our support team is always here to make sure everything is set up correctly and running smoothly.

Thanks for your feedback, we’re sorry your reviews aren’t showing on your store. This can sometimes happen after a theme update, as changes in theme files/settings may affect how app widgets load on the storefront. We’ve already reached out privately to help investigate and get everything displaying correctly again. If you’re able to reply with your storefront password (if any) or allow temporary theme access, our team can quickly identify what changed and restore the widgets for you.

We’re really sorry to hear this, and we completely understand how upsetting an unexpected charge can be. Based on what we can see, this may be related to how Shopify handles subscriptions when a store is temporarily closed and then reopened, app charges can automatically resume unless the plan is downgraded beforehand. We attempted to reach out privately to help resolve this and offer a refund or app credit where applicable, but unfortunately our message wasn’t delivered successfully. If you’re able to contact us via the email linked to your Shopify admin or through our live chat, we’ll prioritize your case and make sure this is sorted quickly and fairly. We truly apologize for the frustration and would appreciate the chance to make things right.

Gracias por tu comentario y sentimos mucho que tu experiencia haya sido frustrante. Entendemos perfectamente cómo puede sentirse limitado el plan gratuito y lo difícil que es tener que ajustar estilos manualmente, especialmente cuando cada hora cuenta en un negocio pequeño. Solo para aclarar: incluso en el plan gratuito es posible cambiar el color principal desde la configuración del app (lo que afecta a estrellas, botones y otros elementos), sin necesidad de CSS en muchos casos. Aun así, comprendemos tu punto y ya te hemos contactado en privado para ofrecerte ayuda directa y opciones para que puedas personalizarlo de la forma más sencilla posible. Gracias nuevamente por compartir tu experiencia, tu feedback nos ayuda a mejorar.

Thank you for your detailed feedback, and we’re truly sorry for the frustration this caused, especially after you followed up as advised and didn’t feel properly supported. We want to reassure you that we did not dismiss your concern. After further investigation, we found that the specific Shop App review you referenced was not available in Shopify’s Metaobject feed that Judge.me relies on to sync Shop App reviews. In other words, we were unable to pull and verify that review automatically because Shopify wasn’t providing it to us through their sync source. We’ve already escalated this to Shopify and are actively waiting for their investigation on why the review is missing. We’ll follow up with you as soon as we receive an update from them. Thanks again for your patience and for pushing this forward, your feedback helped us identify and escalate the issue properly.

We’re sorry to hear about the frustration you experienced, especially with preparing a CSV file for past delivered orders. That’s certainly not the smooth setup we want for our merchants. We’ve already reached out privately to offer hands-on help, including walking through everything together in real time so we can get things sorted quickly and make the process much easier for you. Thank you for bringing this to our attention, we’re here to help if you decide to give it another try.

Thank you for your rating. We noticed there were no comments included, and we’ve already reached out privately to understand your concerns, especially around imported reviews and verification settings. We truly appreciate the feedback you shared and are working with you to clarify how review verification works across different sources and how we can better support your use case. If you have any other questions or need further assistance, we’re here to help.

We’re really sorry for the trouble you experienced with discount codes, we understand how frustrating that must have been. We’ve already reached out privately to investigate the issue in detail and confirmed that a small number of coupons were affected due to a rare email-format mismatch. This has now been fully resolved on our side, and all coupons are working correctly again. Thank you for bringing this to our attention. If you ever need help or have any questions, we’re always here to support you.

Thank you for your rating. We noticed there was no comment included, and we’ve already reached out privately to check in and understand whether anything isn’t working as expected. If you ran into any issues or have feedback to share, we’d really appreciate hearing from you, we’re here to help and make things right.

We’re very sorry to hear about your experience and completely understand how upsetting this felt. We’ve already reached out privately to investigate the TikTok Shop Sync issue in detail and to make sure you receive the support you need. From our side, we can see that reviews did sync successfully, but there may be a product-matching issue inside TikTok Shop that we’re ready to help diagnose together. We’ve also confirmed that once the issue is fully identified, we will process the appropriate refund for the affected period. We’re standing by for the screenshots or a quick call so we can continue the investigation and get this resolved for you as quickly as possible. Thank you for bringing this to our attention, we genuinely want to make things right.

Ci dispiace sapere che la tua esperienza iniziale non sia stata positiva. Alcune funzionalità avanzate richiedono effettivamente il piano a pagamento, ma tutte le impostazioni essenziali per raccogliere e mostrare recensioni sono disponibili anche nel piano gratuito. Ti abbiamo già contattato privatamente per capire meglio quali parti della configurazione non hanno funzionato come previsto e per aiutarti a sistemarle passo per passo. Saremmo felici di assisterti e assicurarti che l’app funzioni correttamente per il tuo negozio. Grazie per il tuo feedback, ci aiuta a migliorare continuamente.

We’re very sorry to hear about your recent experience and the frustration it caused. This definitely isn’t the level of service we strive to provide. We’ve already followed up privately to review your case in detail with our advanced technical team. After investigation, it appears the issue was related to how certain third-party apps (like product option apps) modify products in orders, which can sometimes conflict with how review requests are scheduled. While this kind of interaction is complex, we’ve shared your case with our product team to explore improvements and clearer handling in the future. We truly value your feedback, it helps us improve both our support and the app’s reliability. Thank you for bringing this to our attention.

Thank you for sharing your feedback, and we’re sorry for the long wait you experienced. We’re happy to let you know that our developers have now implemented a search option in the Questions dashboard, so you can quickly find, edit, or delete questions whenever needed. We truly appreciate your patience and persistence in raising this with us, it’s feedback like yours that helps us continue improving Judge.me for all merchants.

We’re sorry to hear about the frustration you faced. After looking into this, we were able to replicate the issue and found it’s related to Microsoft Edge’s tracking setting. When set to “Strict”, it can block certain embedded apps, including our widgets. By default, Edge uses the “Balanced” setting, which allows the widgets to display correctly. That said, we completely understand your concern about visitors who may have changed their settings. Our developers are already working on improvements to make the widgets more resilient in these cases. We appreciate you flagging this, it helps us continue making Judge.me better and more reliable across all browsers.

Thank you for your feedback, and we’re sorry for the confusion around billing. We’ve already reached out privately, clarified the situation, and made sure you’re not charged incorrectly. We truly appreciate your patience and are here to help ensure things run smoothly going forward.

We’re really sorry to hear about your experience and the frustration it caused. On billing, please rest assured that every merchant is entitled to a free trial of our Awesome Plan. In cases where a charge happens too soon, we’re always happy to issue app credits or refunds so you’re not out of pocket, as we’ve already arranged in your case. Regarding the update pop-ups, we understand they were disruptive. We’ve shared your feedback with our product team so we can improve how updates are communicated without interrupting your workflow. We truly value your feedback as it helps us improve both our product and our support. Thank you for giving Judge.me a try, we hope we’ll have another chance to provide you with a smoother, more rewarding experience.

We’re very sorry to hear about the installation errors you ran into, and we understand how frustrating that must have been when you needed a reliable review solution. We’ve already reached out directly to apologize and to offer hands-on help with setup. We’d love another chance to get things working smoothly for you, and our team is ready to personally assist with installation to make sure everything displays correctly on your store.

We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how serious this was for your business, and we regret the impact it had. We’ve since been in close contact to carefully review your stores and apply the requested updates, upgrading widgets, customizing layouts, fixing template issues, and re-importing reviews in stable batches. Our team remains committed to ensuring everything runs smoothly and consistently across your stores. Thank you for your patience and for giving us the chance to work through this together. We’ll continue to support you closely to make sure your setup is reliable and aligned with your expectations.

Thank you for your feedback, we’re sorry to hear your review request conversion rate has been lower than expected, and we completely understand your frustration. While review response rates can vary widely depending on factors like industry, audience, and email client compatibility, we agree that more can be done to optimize performance. We’ve already reached out via email with some tailored suggestions, including testing different review request templates and offering tools like A/B testing and custom email designs to improve delivery and engagement. We’d love the chance to work more closely with you to boost your results and get your review collection back on track. Your input helps us improve both our product and our support, so thank you again for sharing your experience.

Thanks for your feedback, we really appreciate it. Feedback like yours helps us improve and keep building a better experience for all merchants. We’ve recently released and applied a new UI that’s designed to be more intuitive, informative, and user-friendly. We’d love to hear your thoughts once you’ve had a chance to try it, and our team is always here if you’d like any guidance.

Thank you for your feedback, and we're sorry to hear that your customer's review request didn’t go through as expected. We've reached out to you via email to gather a few more details so we can investigate this on our end and help resolve it as quickly as possible. We're here to support you and appreciate the opportunity to make things right!

Thank you for your detailed feedback and for sharing your experience. We’re sorry for the frustration caused during the Etsy import process, especially with how store reviews are categorized and the lack of automatic deduplication. These are valid concerns, and we appreciate you bringing them to light. As an alternative, we do offer an Etsy Sync feature that automatically pulls in new reviews without the need for repeated imports, and importantly, without creating duplicates. If you’d like, we can also help configure this so reviewer names display as “Anonymous,” while we continue working with Etsy on more accurate name handling. We’ve followed up directly as well and truly appreciate your suggestions, they’re helping us improve the experience for all merchants.

Thank you for sharing your experience, and we're truly sorry to hear it didn’t go as expected. We understand how frustrating it must have been to deal with errors during the import, especially without clear explanations or hands-on support. While we aim to make the process smooth for all users, it’s clear we could have done better here. We’ve followed up with you privately to offer more direct assistance and a gesture of apology, and we’d love the chance to turn things around. If you decide to give us another try, we’ll be here to help every step of the way.

Thank you for your feedback, and we're sorry for the trouble! We understand you're experiencing an issue with the modal not closing when clicking “Leave Page.” We've tested this on our end but haven’t been able to replicate it. We’ve sent you an email offering a screen sharing session so we can take a closer look and help resolve this together. Looking forward to hearing from you!

We’re very sorry for the frustration this has caused. We fully understand your concerns and agree that your experience should have been better as we did not meet the high standards that we strive for. The issue you refer to is a confirmed bug, and our team is actively working on it. We’ve reached out via email with more context and to stay in close contact as we work toward a resolution. Thanks for your patience. We truly appreciate it!

Thank you for taking the time to share your feedback. We're sorry to hear you're having trouble with personalization, we'd be more than happy to assist you with this. Regarding sharing review links, this feature is available, and we actually sent over a detailed email to guide you through the process. If you’re open to it, we’d love to help further! Just reply to our email whenever it’s convenient, and we’ll make sure you get the most out of our app.