Judge.me Product Reviews App

Merci d'avoir pris le temps de partager votre avis. Il semble qu'il y ait eu un petit malentendu : votre commentaire concerne votre expérience avec un produit au collagène et semble avoir été destiné à être publié comme avis produit sur une boutique, plutôt que comme avis sur l'application Judge.me. Nous vous avons contacté directement afin de clarifier la situation. Nous avons également profité de l'occasion pour vous proposer notre aide avec la configuration de Judge.me. Votre Review Widget est déjà installé, et notre équipe sera ravie de vous accompagner pour configurer les autres widgets, importer vos avis existants ou vous aider avec toute autre fonctionnalité dont vous pourriez avoir besoin. Nous espérons avoir l'occasion de vous aider à profiter pleinement de Judge.me et restons à votre disposition.

Thank you for your feedback, and also for recognizing how committed our support team has been to helping. We're genuinely sorry that some of that assistance ended up creating additional frustration. You came to us expecting changes to the Judge.me widgets to be made safely without affecting unrelated parts of your storefront, and that's a completely reasonable expectation. We've since conducted a detailed review of the changes made to your theme. While most of the adjustments were specifically isolated to Judge.me, we did identify one instance where our handling of a styling conflict affected a broader storefront element and caused your Add to Cart button to disappear. The change was reverted, but we fully acknowledge that it should not have happened in the first place. We've now documented a safer approach for your store so that any future Judge.me styling fixes are carefully isolated and don't interfere with other storefront elements. We've also committed to making no further changes without your explicit approval. We've shared the proposed fix with you and are currently waiting for your confirmation before proceeding. Thank you for your patience and for giving us the opportunity to investigate this properly.

Merci beaucoup pour votre retour détaillé et pour vos compliments sur l’application ! Nous comprenons tout à fait votre souhait de disposer de davantage de possibilités de personnalisation, notamment pour adapter les widgets à une boutique au design minimaliste ou premium. Certaines options avancées de personnalisation sont effectivement réservées au plan payant. Cependant, même avec le plan Gratuit, plusieurs éléments visuels peuvent être adaptés, notamment via l’éditeur de thème Shopify. Notre équipe support peut également vous accompagner gratuitement pour voir ce qu’il est possible d’ajuster selon le rendu que vous recherchez. Nous vous avons contacté directement afin de mieux comprendre vos besoins et de vous proposer notre aide, même si l’application a depuis été désinstallée. Merci encore pour vos suggestions.

Thank you for your feedback and for continuing to work with us. We reached out directly to clarify how review verification works and also explained how you can enable manual moderation if you'd prefer to review submissions before they are published. Since then, we've been glad to continue assisting you with your questions and widget setup. We understand that you prefer to manage the changes yourself rather than provide collaborator access, so our team has been providing step-by-step guidance whenever needed. We're happy to see you continuing to explore Judge.me, and we'll remain available whenever you have questions or need help getting your setup exactly the way you want it.

Ci dispiace sapere che il problema non sia stato risolto completamente e ti ringraziamo per aver condiviso il tuo feedback. Dopo aver esaminato le tue precedenti conversazioni con il nostro team, abbiamo individuato che potrebbe essere rimasto un problema con le date delle recensioni importate. Ti abbiamo contattato direttamente per capire esattamente come vorresti che venissero aggiornate e ci siamo offerti di occuparci noi della preparazione del file e della reimportazione, così da rendere il processo il più semplice possibile per te. Se invece la tua recensione si riferisce a un altro problema, faccelo sapere. Saremo felici di continuare ad assisterti fino a quando tutto sarà risolto correttamente.

Thank you for your honest feedback. We're glad our support team was able to help whenever you reached out, but we also understand that needing to contact support multiple times isn't the ideal experience. Setting up a review solution should feel straightforward, and it's clear we have room to improve in that area. We especially appreciate your comments about our guides and tutorials. While we provide extensive documentation, we understand that written instructions don't always translate easily to every store setup or use case. Feedback like yours helps us improve both our onboarding experience and the educational resources we provide. We've shared your suggestions internally, including the need for clearer, more practical tutorial content to complement our help articles. Thank you again for taking the time to share your experience and for giving Judge.me a try. If you ever need assistance, our team will always be happy to help.

Thank you for taking the time to share such detailed feedback. We understand why the setup process felt confusing. In particular, your comments about the product-matching requirements for Etsy sync and the wording of the "Import" button after review mapping were both very valuable. Following your feedback, we reviewed the import workflow internally and shared your suggestion regarding the button labeling with our Product team. We agree that the action could be clearer in that context. Regarding Etsy synchronization, the root cause was that your Etsy listings and Shopify products could not be matched automatically. Since then, we've enabled access to our newer manual product matching workflow, which allows merchants to create a persistent connection between Etsy listings and Shopify products so future reviews can sync automatically without repeated manual imports. We appreciate the time you spent working through the setup process with us and the constructive feedback you provided along the way. Feedback like yours helps us improve both the product and the onboarding experience for future merchants. If you need any assistance with the Etsy sync setup or anything else, our team remains happy to help.

Thank you for your detailed feedback. We’re glad to hear you liked the review widget itself, but we completely understand your frustration around the TikTok Shop integration setup. You’re right that plan requirements should be communicated more clearly and earlier in the process to avoid unnecessary confusion and setup time. After reviewing your case, we’ve already escalated the UX flow internally so our Product and Design teams can improve how these limitations are displayed, especially around disabled integration settings and onboarding visibility. We truly appreciate you taking the time to explain the experience so clearly, feedback like this helps us improve the onboarding experience.

Thank you for taking the time to update your review, we truly appreciate it. We’re really sorry for the experience you had initially, especially in such a difficult situation involving abusive content. You were right to expect faster and clearer handling from our side, and we acknowledge that we should have addressed it sooner. Your case has been very valuable for us. It helped highlight gaps in how we handle reports involving harassment and inappropriate content, and we’ve since improved our internal processes to respond more effectively in similar situations moving forward. We’re glad we were able to resolve this with you, and we truly appreciate your patience and fairness throughout.

Thank you for taking the time to share such detailed feedback, we truly appreciate it. We’re sorry to hear that the initial setup felt frustrating and that some important details (like SKU matching for Etsy sync and automatic review request emails) were not clear upfront. You’re absolutely right that better onboarding and clearer guidance would have saved you time, and this is something we’re actively working to improve. We also want to acknowledge your point about our AI support, while it aims to provide quick help, it’s clear that in your case it caused confusion rather than clarity, and that’s not the experience we want. We’re continuously improving this to ensure more accurate guidance. We’re glad to hear you’ve now successfully imported your reviews, and we’re continuing to work with you directly to optimize things. Thank you again for your honest feedback, it’s helping us improve both the product and the onboarding experience for all merchants.

We’re glad our support team was able to step in and help resolve the issue. We understand your concerns regarding the previous AI experience, and your feedback is valuable as we continue improving how we balance automation with human support. We’ll do our best to provide consistent, reliable assistance going forward, and we’re always here whenever you need help.

Thank you for sharing your feedback, and we’re glad to hear the App worked well for its intended purpose. We’re sorry the emails became frustrating. From what we could see on our side, the messages sent were system notifications related to Etsy review syncing (typically sent about once every 7 days to report sync status). They’re meant to keep merchants informed, but we understand that frequent notifications can feel overwhelming. We’ve reached out privately to better understand which emails you received so we can review and improve how these notifications are handled in the future. Your feedback is very helpful for us to refine the experience.

Muito obrigada pela sua confiança! Falámos por telefone e ficámos muito contentes por saber que os reviews já estão atualizados nos seus produtos. Combinámos também rever as configurações da loja consigo para garantir que tudo está otimizado e a funcionar da melhor forma possível para ajudar nas suas vendas. Na próxima semana entraremos novamente em contacto, como combinado, para esclarecer todas as suas dúvidas com calma e ajustar qualquer detalhe necessário (incluindo a questão da imagem do produto que mencionou). Estamos aqui para apoiar a sua loja e fazer com que o Judge.me seja uma mais-valia real para o seu negócio. Conte connosco.

レビューありがとうございます。 現在、Judge.meでは顧客向けメールやレビュウィジェット（ストア上に表示される部分）は日本語対応しておりますが、管理画面（ダッシュボード）はまだ日本語に対応しておりません。 ご不便をおかけして申し訳ありません。このご要望はすでにプロダクトチームに共有しており、今後の改善項目として検討されています。 もし特に日本語対応が必要な箇所がありましたら、ぜひお知らせください。より良い体験を提供できるよう改善に活かしてまいります。

Thank you for your feedback, we’re sorry the design editor felt limiting. We’ve reached out privately to learn more about what felt restrictive so we can better understand your workflow and improve the UX moving forward. If you’re open to sharing a few specifics (e.g., styling, layout, mobile behavior), we’d really appreciate it, and we’re happy to help with your setup in the meantime.

Thank you so much for the kind words, we’re really happy to hear you think Judge.me is a great app! We’d genuinely love to understand if anything felt unclear, missing, or could be improved. We’ve reached out privately to check in and offer help, whether it’s fine-tuning widget placement, improving the on-site display, or making sure you’re getting the most value from the app. Thanks again for your support, we’re always here if you need anything.

Thank you for your rating! We noticed there wasn’t any comment included, so we reached out privately to check in and understand your experience. If there’s anything that didn’t work as expected or something we could improve, we’d really appreciate your feedback, we’re always here to help.

Thank you for your rating. We’ve already reached out privately, as well as by phone, to provide the information you needed and make sure all your questions were fully answered. If there’s anything else we can clarify or improve, we’re here and always happy to help.

Thank you for your feedback, we’re glad to hear you had a good experience with our human support team, and we’re sorry that the AI assistant wasn’t able to fully resolve your request. We’ve already reached out privately to explain the limitations around removing individual Shop App reviews, as this is controlled by the Shop App itself. If there’s anything else you’d like help with or any way we can improve your experience further, our team is always here to assist.

Thank you for your feedback, we’re glad to hear you had a fast experience with our support team! We also noticed your comment about customization, and we’ve already reached out privately to explore the specific options you’re looking for and offer solutions. If there’s anything else you’d like to adjust or personalize, we’re always here to help.

Thank you for your rating! We noticed there wasn’t a comment, and we’ve already reached out privately to make sure everything is working smoothly with your setup. If anything felt unclear or didn’t work as expected, we’d be happy to help and make your experience even better.

Thank you for your rating! We noticed there weren’t any comments, and we’ve already reached out privately to follow up on your recent chat about the Awesome plan and feature setup. If there’s anything that didn’t quite meet your expectations, we’d love to hear your feedback and make sure everything’s working perfectly for you.

Vielen Dank für Ihr Feedback, und es tut uns leid, dass Sie Ihre Einstellungen und Bewertungen eine Zeit lang nicht sehen konnten. Wir haben Sie bereits per E-Mail kontaktiert, um das Problem gemeinsam zu untersuchen. In vielen Fällen hängt dieses Verhalten mit Browsereinstellungen oder Erweiterungen zusammen, die das Laden der App blockieren. Wir helfen Ihnen gerne dabei, das Schritt für Schritt zu beheben, damit alles wieder wie gewohnt funktioniert. Vielen Dank für Ihre Geduld – wir möchten sicherstellen, dass Sie bald wieder uneingeschränkt auf alle Inhalte zugreifen können.

Thank you for your feedback, and we’re sorry for the wait while you were looking for help earlier. We’ve since followed up directly, identified that the issue was caused by a duplicate widget on your product page, and have now fixed it. Everything should be working properly again, but we’re here and happy to help with any further adjustments you’d like!

Thank you for sharing your feedback. We noticed your review didn’t include details, and we’ve already reached out privately to help resolve the blank screen issue you mentioned. Our team has since installed the widgets on your store, and everything should now be displaying correctly, but we’re here if you need any more help!

Thanks so much for your feedback! We’re glad to hear everything’s going well so far. We’ve also reached out privately to offer personalized setup support so you can make the most of Judge.me and its features. If there’s anything that felt unclear or didn’t work as expected, we’d really appreciate hearing about it, we’re always here to help and improve your experience.

感谢您的反馈，也非常感谢您对中文版的关注。目前我们的 店铺前端小工具（Widgets）已经支持中文，所以您的客户可以在网站上用中文查看和提交评价。 不过，目前我们的 应用后台（设置面板）尚不支持中文。多语言本地化已经在我们的开发计划中，但不仅仅是翻译，我们还希望确保界面和功能在不同语言环境下都能顺畅使用。 在此期间： 您可以通过浏览器扩展（如 Chrome 的 Google Translate）将后台界面自动翻译为中文； 我们的支持团队也可以随时用中文为您提供 24/7 实时帮助。 您的建议对我们非常重要，它帮助我们不断改进。谢谢您抽出时间告诉我们，我们也期待未来能为您带来更完整的中文体验。

Thank you for sharing your feedback, and we’re sorry the initial experience was frustrating. We’re glad to hear the issue is now resolved, and if anything else comes up as you continue setting up Judge.me, our team will be more than happy to help.

We're very sorry to hear that your experience with our app has been frustrating. We understand that you've run into an issue while importing reviews with a CSV file. As each file is different, we would really appreciate it if you could send us the file to take a further look. Importing can be confusing the first time but it should get easier over time, and we're here to help you with that.

Thanks for the feedback! We hear you, WhatsApp is a highly requested channel, and while our App doesn’t send review requests directly via WhatsApp yet, we do integrate with a few apps that can help make this possible. We've followed up via email with more details and are happy to guide you through setup. We appreciate you being part of the journey as we continue to evolve!

Thank you for your feedback, and we’re sorry to hear that some features aren’t working as expected. We’d love to help get everything running smoothly for you. We’ve reached out via email and also tried giving you a call. If you could let us know which options you’re having trouble with, our team will be happy to assist right away. Looking forward to helping you get the most out of Judge.me!

Thanks for your feedback! We’re glad to hear our support team was able to assist you quickly. We understand that customizing the carousel (and all other parts of the app) should be more intuitive, and we’re always looking for ways to improve usability. We've shared your input with our team. If there’s anything else we can do to make the app work better for you, feel free to reach out!

Merci pour votre retour. Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Nous souhaitons vous assurer que l’incident mentionné a été résolu. Nous vous avons également contacté par email afin de vous fournir plus de détails et nous assurer que tout fonctionne correctement de votre côté. Si le problème persiste ou si vous avez d'autres questions, n’hésitez pas à nous recontacter. Nous sommes là pour vous aider.

Thank you for your detailed feedback. Our team is working on adjusting the Romanian based on your suggestions. In the meantime, hope the workaround works out well. For the product titles in the review request emails, while we have had this on our radar, we haven't yet found the best way to make this happen. We'll continue researching this subject and keep you updated with the progress. If you have any other suggestions, we're all ears!

Thank you for your feedback. Our app is compacted with features so it might not be the easiest to navigate, but our team is working hard to make sure it's more user-friendly. In the meantime, if you have any questions or concerns, our support team is available 24/7 to help!

Thank you for your review! We're glad you took the time to rate us. If you have any thoughts or comments to share, we'd love to hear them. Your feedback helps us improve and serve you better!

Thank you for your review. However, we noticed your review didn't include any comments, but we hope your experience was a positive one. If there's anything specific you'd like to share, please feel free to reach out.

Thank you for letting us know about the issue when opening the app. We have checked and there was no downtime around the beginning of August so it was a bit strange for this issue to happen. Our team lead has reached out to you to find out more information to determine the source of the issue. Looking forward to connecting soon!

Thank you for your review. We understand that you'd like to have more freedom in editing the custom email template. While that is available on the Awesome plan, we also have the default templates on the Free plan that allow users to use and make changes to the templates without being charged. Our team has also reached out with a trial to help you explore the custom template and other features in our Awesome plan. Hope it helps!

We're sorry to hear about your frustrating experience here. We have escalated your issue to our Support Lead who will be taking over your case and is investigating this further. We would need your help to accept our collaborator request so that we can support you in resolving this issue. We look forward to hearing from you!

Thank you for your feedback! While we may not be able to apply coupons to specific collections, we are able to apply static coupons that are set up for specific customer segments which should address your concerns. Our team has reached out with a number of suggestions on how you can do so. We hope this helps! Please let us know if you have any other issues and we will be available to help!

Hi there, Thank you for your detailed feedback. You're right, the app could have been simpler and easier to use. And as a matter of fact, we have redesigned our entire UI to achieve that while still keeping all current features and adding new ones. In case you want to give this new version a go, we'd be thrilled to have you back!

Thank you for letting us know about your issue with the instructions. We will try our best to make sure all documents are up-to-date. In the meantime, please feel free to reach us any time you need. We're here to help 24/7!

Hi, Founder and CEO of Judge.me here. We fix images on Outlook to extent possible, with custom rendering where possible. Unfortunately the Outlook issue can not be solved 100% by anyone i.e. any review app. If a very large percentage of your users are using Outlook, we recommend sticking to the text based email templates. Our support has been in touch to help optimize your Judge.me settings for your use case. PJ

Hi, Founder and CEO here. Sounds unacceptable, my apologies. I will have a support lead reach out and fix things for you.