Lucky Orange Heatmaps & Replay
by Lucky Orange LLC · launched
View in Shopify App Store ↗Reviews (894)
The heatmaps are great and it's nice to be able to get clear analytics about how people are interacting with the site. I wish there was a clearer integration with GA4 and that there was an obvious scroll depth analytics feature but we've only been using Lucky Orange for a day so far so maybe it's hidden away? I also got confused about the chat function as I thought at first it was Support Chat, not a brand chat function for the website. The unlimited seats are nice so I can help onboard the rest of the team as well.
Developer reply ·
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on scroll depth, this is located within our Heatmap feature. If you reach out to support@luckyorange.com, we would be happy to walk you through using this particular feature. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
This is a useful ap but can sometimes be a lot of information to try and decipher - especially if your website has a lot of products
Developer reply ·
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Feel free to reach out to support@luckyorange.com and we can run through a demo and ensure you are getting the most out of your data. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
We feel Lucky Orange gives us very valuable insight into our customers' online behavior. Seeing the time spent in each section, or the searches and where they lead, help us shape our site to suit our visitors. New features are introduced periodically, which afford us the ability to further control and customize.
Developer reply ·
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. As our founders have always believed, you shouldn't need a PhD in Analytics to optimize your website, and we designed Lucky Orange to be easy to use regardless of your background and previous experience. Thanks again for your review, and we're always here if you need anything from our team. Cheers - Emilia from Lucky Orange
Really like this app to see where customer seems to have hesitation. The missing star is because alot of video capture are lagging and it can be difficult sometimes to see where exactly whats makes customers leave.
Developer reply ·
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on the session recordings, please send an email to support@luckyorange.com so we can look into this for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Lucky Orange is a great tool — we love the heatmaps and session recordings, super helpful for understanding our customers.
Developer reply ·
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Lucky Orange gives me valuable insights with little work. At a glance each day I can see how many people visited my site, what pages were more visited, and how many people added items to their cart. Love their daily emails that give me this quick rundown and help me find opportunities with my website.
Developer reply ·
Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
App allowed me to track customers path on my website and make changes that improved my conversion rates. Would be awesome if the app could include conclusions based on the data provided as well.
Developer reply ·
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Great insight into your website traffic and customer browsing patterns. The ability to deep dive the data is welcomed. The data presented is however not 100% accurate... for example the daily breakdown / count of source traffic does not add up to "All Visits".
Developer reply ·
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the data not being 100% accurate, please reach out to support@luckyorange.com and we can take a look at this for you. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Jordan from Lucky Orange was incredibly helpful in showing us how to maximize features like funnel tracking and heat mapping. These tools have been game changers for understanding user behavior and optimizing our site.
Developer reply ·
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Great
Developer reply ·
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Der Anmeldeprozess ist ne Katastrophe. Gestern noch am Rechner zu Hause angemeldet, heute im Büro komme ich nicht rein. Neues Passwort generiert, no Chance. Ich frage mich, warum die App über eine externe Website läuft und nicht direkt in Shopify? Das nervt.
Developer reply ·
Vielen Dank für Ihre Bewertung! Unser Team hat sich mit Ihnen in Verbindung gesetzt und das Problem scheint derzeit gelöst zu sein. Sollten weiterhin Probleme auftreten, wenden Sie sich bitte an support@luckyorange.com. Viel Spaß beim Tracking! Viele Grüße – Justin von Lucky Orange
I am addicted to this app. It's so exciting to see the behavior of my customers. However, I've noticed that it doesn't always track all customers because, for example, I have purchases but the app doesn't show it. But otherwise it's a really exciting app.
Developer reply ·
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Regarding your feedback about not always tracking all customers, we reached out to you regarding this. Please respond back to the most recent email from support@luckyorange.com so we can make sure that we get this addressed for you. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange
I had my 15-minute on-boarding call with Jordan yesterday and it was very useful. I've only been using the app for a few days and already it has provided me with a lot of info. Jordan enthusiastically pointed out some of the highlights of the app and the many ways to customize the reporting results. I feel better prepared to analyze the data now after our conversation.
Developer reply ·
Thank you for your review! We love talking with our customers about how to best leverage Lucky Orange, and we are glad you found the call beneficial. We are always here to support our customer's success. Again, we appreciate your review, and we are here should you need anything else! Cheers - Jordan from Lucky Orange
I am still testing the system and waiting on a suitable time to have an onboarding call so that we can better understand feature and benefits, but from what we have seen so far, this is very useful and will add value to our knowledge base making decision making more practical.
Developer reply ·
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving the customer experience and your conversions. Please respond to the most recent email from out team and we can work with you to coordinate a good time to set up an onboarding call. Thanks again for your review and do not hesitate to reach out with any further questions! Cheers - Emilia from Lucky Orange
I've been testing out Lucky Orange with a free trial and I've been really impressed since day one. I've always thought that I didn't really need anything besides google analytics to understand how my customers were engaging with my store, so I was pleasantly surprised to find that using Lucky Orange was so much more intuitive, informative, and easier to tailor. And the "rage clicks" feature? Don't know if I'll be able to live without it when my trial runs out. :)
Developer reply ·
Thank you for taking the time to leave us a review! We appreciate your kind words and the thorough review of your experience with Lucky Orange. Google Analytics is an incredible tool, but Lucky Orange puts together the missing pieces of the conversion puzzle by showing you more than just data points. You can see exactly what people are doing on your website and where they show frustration signals, like those rage clicks! Please don't hesitate to reach out if you need anything, and thanks again for your review. Happy tracking! Cheers - Justin from Lucky Orange
This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part. The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.
Developer reply ·
Thank you for leaving us such a comprehensive review. You’re right—when you’re driving traffic through paid campaigns, you need to understand which campaigns were more successful and why. Lucky Orange gives you a front-row seat to see what people really do on your website and to better understand the impacts of those UX optimizations. When you get the chance, would you please reply to my last email referencing this review? We want to better understand how we can make our functionality more intuitive. Thanks again, and I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
This app is highly useful, and there aren’t many alternatives available. However, the pricing is slightly on the higher side. Hopefully, they’ll introduce more flexible pricing options in the future.
Developer reply ·
Thank you for your review and feedback. Seeing what your customers experience in real time can provide you with the insights you need to address their needs quickly and prevent any barriers to conversion. Additionally, we appreciate the budget constraints that come with running a small business, which is why we offer a free plan and a plan tailored specifically for Shopify merchants who are just starting out with their online stores. I would be more than happy to help you find a plan that best fits your budget and traffic needs and gather your feedback about flexible pricing. Simply reply to my last email to connect. Thanks again, and our team is here to support you if you need anything! Cheers - Emilia from Lucky Orange
Overall works really well, sometime the captured video shows up a little strange, but not that major
Developer reply ·
Thanks for leaving us a review! Accessing what your clients do on your website is so rewarding! Regarding the session recording appearing a bit strange, could you please respond to my last email with more information? We want to investigate your issue and find a resolution if possible. I look forward to hearing from you soon, and thanks again for your review! Cheers - Jordan from Lucky Orange
at first glance Lucky Orange looks good - looking forward to exploring the program in detail!
Developer reply ·
These are words we love to hear! We can't wait to see how you use visitor behavior to grow your website and business. If you need anything, please don't hesitate to reach out to our team at support@luckyorange.com. We are here to support you and are happy to help if you need anything! Happy tracking! Cheers - Jordan from Lucky Orange
Useful, organized metrics and well crafted UI. The user action replay option is also super useful - although can occasionally stall out as it tries to compile longer sessions.
Developer reply ·
For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. Regarding your issues with our session recordings, can you please reach out to us at support@luckyorange.com? Our team is ready to investigate and resolve your experience with seeing the recordings stall out occasionally. Thanks for your review, and we look forward to hearing from you soon! Cheers - Justin from Lucky Orange
It breaks down the data from traffic into understandable categories and helps me identify where I need to improve
Developer reply ·
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and we’re always here should you need anything! Cheers - Jordan from Lucky Orange
Good app but would be preferable if it was accessible directly on shopify and not on a separate weblink. Also it does not seem to record accurately all visitors.
Developer reply ·
We’re thrilled that you’ve been able to gain insight from Lucky Orange visitor behavior. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your website. We also appreciate your feedback regarding an embedded app within Shopify and have passed it along to our product development team. Regarding your comment about Lucky Orange not recording accurately for all visitors, could you please send an email to support@luckyorange.com referencing this review? There are several common reasons why some visitors aren’t tracked, including those mentioned in this help document: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Our team would like to take a look at your experience and find a resolution if needed. We look forward to hearing from you soon and appreciate your review! Cheers - Emilia from Lucky Orange
LO is a good way to track visits, however, not all visits record and/or play. The conversion funnels and analytics are helpful tools to see where visitors drop off and to check how successful social media campaigns were to drive traffic to our site.
Developer reply ·
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Jordan from Lucky Orange
Developer reply ·
Thanks for leaving us a rating! There really isn’t anything like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your rating, and our team is here to support you should you need anything. Happy tracking! Cheers - Emilia from Lucky Orange
Really helps us understanding how the user interacts with our system, 1 star minus as it cant track vector tracing which would be super useful for our shop
Developer reply ·
We appreciate your review and feedback! Seeing what people who visit your website do and experience is invaluable! We appreciate your suggestion to track vector tracing. I've already passed your feedback to our product development team. Thanks again, and we're here to support you if you need anything! Cheers - Jordan from Lucky Orange
Love the intuitive set up-in a business where my time is everything that is a massive win. The sales team are enthusiastic and know their product in side out which is thoroughly engaging and inspires you to use. I'm looking forward to really see the extent of what LO can show me in terms of UX data and learnings
Developer reply ·
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Jordan from Lucky Orange
Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.
Developer reply ·
Thanks for leaving us a review, and we're happy that you've found our tool useful! Visitor behavior insights are invaluable when you want to improve and optimize your website. Regarding your feedback, can you please respond to your last email from our team referencing this review? We value your feedback and would like to learn more about your experience. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.
Developer reply ·
Thanks for your feedback. We appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with providing high-quality support and adding new, innovative features to our product. I would be happy to walk you through the 20+ tools included in the price of your plan, introduce you to our newest feature called Discovery and work with you to find a plan that meets your budget requirements. Please respond to my email so that we can connect soon. Best Regards - Kelsey from Lucky Orange
It has been a great tool to see how our website is performing. I love being able to get on and see the traffic, how far our reach is, and to be able to see where they are going on our site the most. It has allowed us to tweak our site to make it more user friendly.
Developer reply ·
Love to hear this! Thanks for leaving us a review. Visitor behavior can make all the difference to keep tabs on your website performance and spot ways to improve it. Thanks again, and we're here if you need anything! Cheers - Jordan from Lucky Orange
It is a great app for checking how customers interacting with our shop.
Developer reply ·
Thanks for your review! We're thrilled that you are enjoying the app and finding it valuable. Features like session recordings and heatmaps are wonderful tools that provide valuable insights into what the visitors on your site are doing and what they want from your site. Cheers – Emilia from Lucky Orange
Great Functionality and very easy to use. In fact, more features than I need at this stage. The customer announcement pop-ups & survey pop-ups are a great feature.
Developer reply ·
Thanks for leaving us a review!! Surveys and announcements are a great feature that can help you accomplish so many things on your website, whether it's showing a free shipping code if they add a product to their cart to gathering valuable feedback on the products they love. Love to hear that you've been enjoying Lucky Orange so much, and we can't wait to see how visitor behavior helps you grow your website and business. Thanks again for leaving us a review, and we're here should you need anything! Cheers - Emilia from Lucky Orange
Very useful tools. Sometimes it has issues rendering the images, but overall it's pretty good.
Developer reply ·
We're thrilled that you've been able to get valuable data from Lucky Orange. It's incredible to see how people are using your website and where they click/scroll/etc. Regarding the issue you described, please reply to my last email. This will allow my team to research and identify what could be going on. I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
It was good to see customers behaviors on my website. But some interactions were cut off or didn’t record.
Developer reply ·
Thanks for leaving us a review! Visitor behavior can make such a difference in improving your Shopify store. Regarding the interactions, could you please send an email to our team at support@luckyorange.com? We'll look at what's going on! Thanks again for the review. Cheers - Emilia from Lucky Orange
So far so good. I haven't been using the app very long but my onboarding call was really helpful and promising! I look forward to seeing how this app can help my team understand customer behavior even more!
Developer reply ·
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange
10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email. Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't recommend this application.
Developer reply ·
I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’m glad our support team was able to work with you over email to gain a better understanding of the issue so we could get you logged into the correct account so you can view data again. I want to double check that everything is working from your side, so please reply to my last email to continue the conversation and make sure you’re all set moving forward. You can also call the number included in my email to connect via phone. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.
Developer reply ·
We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything! Cheers - Bradley from Lucky Orange
Pros: - Exceptional customer service - Most robust user behavior plug-in I have found for Shopify - Includes Funnels for more in-depth tracking - Safe with our data and customer data Cons: - Can only include one event at each step in a funnel. I would love to have multiple events at one step of a funnel with an OR statement so that you can build a funnel based on several possible selections - Doesn't include a way to view common customer paths, one of the most useful features we had in Google Analytics Other note: It turns out there are limitations on what data Shopify will share within checkout to any third-party plugin. If you want to create a funnel based on elements within the checkout process, no app has access to do so. Not a con for Lucky Orange, more a con for Shopify.
Developer reply ·
WOW! Thank you for such a comprehensive review! We appreciate your feedback and have already passed it along to our product development team to consider for future enhancements. Don't hesitate to reach out should you have any questions! Cheers - Bradley from Lucky Orange
I love this app so far. It has all the services you need to understand your user base, which is the most vital information to succeed with e-commerce. I use the video session recording and heatmap daily to understand how my project SparklyTails serves our clients, and we are about to launch a research campaign using the Lucky Orange survey. Great product and customer support
Developer reply ·
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Emilia from Lucky Orange
Emila was great in showing me around, her enthusiasm and sales skills were excellent, she took time, listened and dint cut me off when we ran over time. Thank you. I'm yet to see the benefit of Lucky Orange from my few days using it; at the moment I have too many aspects that aren't working as I would expect. I will keep going for a little longer before deciding if I commit to it. I like the idea, just not convinced it works in the real world as well as the developers think.
Developer reply ·
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
I have had great customer support lately. I love the filtering and visuals, as well as in depth look at what customers are doing live and seeing recordings of heat maps. I didn't recognize that some portions of my old plan were bottlenecking our results to view, so I upgraded. Thanks Emilia for the suggestion.
Developer reply ·
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking! Cheers - Emilia from Lucky Orange
So far so good! Lucky Orange is providing us with some interesting insights, and some ideas of where we can improve our site.
Developer reply ·
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions! Cheers - Emilia from Lucky Orange
Great App, heatmap really interesting in order to know where people click. You can as well watch live your visitor and create custom events based on an action (ex: clicking a button) And support present ! :)
Developer reply ·
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange
We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.
Developer reply ·
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions! Cheers - Emilia from Lucky Orange
Customer service is great, (Emilia) was very knowledgeable and explained things clearly and patiently. Exploring more to learn to how to fully utilize it but so far looks very promising
Developer reply ·
Thrilled to hear that your demo call went so great! Thank you for leaving us a review. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange
App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.
Developer reply ·
Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way! Cheers - Justin from Lucky Orange
This app is great... when it works, it can be buggy and a lot of the times and sometimes doesn't track certain visitors seemingly randomly. Otherwise a useful tool.
Developer reply ·
Thank you for taking the time to leave a review. We appreciate your business and would like to connect with you to resolve your tracking issue. At your earliest convenience, please email us at support@luckyorange.com to get the conversation started. I look forward to hearing from you soon. Cheers - Bradley from Lucky Orange
This app is amazing, I love how deep it goes into whats happening analytically. I love watching the live views. The only problem I have is that it's not always on the ball. I can be on Shopify Home and have 3 visitors on my site but lucky orange says no one online. It's a little glitchy but I'm sure they're ironing out that syncing issue. It's great to see your customer's journey on your store and perfect for spotting trends. Overall, I do actually love it.
Developer reply ·
Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. We would love to get in touch with you to figure out what’s going on with the reporting issue. This is certainly not the experience we want you to have! Please reach out to us at your earliest convenience by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com I look forward to connecting with you soon to get these outstanding issues resolved! Cheers - Bradley from Lucky Orange
Awesome app! It allows us to better understand what visitors are doing on our website. We love the fact that it has a chat function which allows us to do more on one app than a separate chat app. Most importantly, it allows us to fine tune whatever that doesn't seem right on our website.. instantly e.g. broken links, radio buttons that are not working etc. Would love to see more powerful analytics reports with suggestions and recommendations. That will be marvellous! Looking forward to more powerful features. Keep up the good work guys! www.onlybrown.com - Men's Fine Leather Goods & Accessories
It's taken us a bit to understand all that it does. Still learning actually but what we have learned from it has been super valuable.
Does what it says. They are adding new features all the time. Great support and easy to use interface.
The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.
I read the description, read through the reviews (good and bad) and decided a trial wouldn't hurt. I ended up signing up as I thought $10 entry was very affordable. I hate how I sit here for hours watching people come and not buy anything. I have watched this app since I joined Shopify nine months ago. I'm glad to see it continue to grow and get to the point where I need it. I've started implemented things to help keep customers on my site. My only complaint as "live" must be delayed or I really have a lot of customers who show up and leave... TL:DR - It works as advertised. I haven't tried chat. I do know that some of the referrals and ads are confusing/wrong, but it tells me facebook, bing, or google.
