Dio Candle Company
United States
Reviews (20)
Always so quick to resolve issues should they arise, and answer questions about each and every app. Love this company.
I use pirateship for all my businesses (and there are at least 5) - it's easy, the interface is great, the customer service is REAL people. Submitting damage claims is a breeze and are actually paid out - incredible. I tell anyone who is shipping anything business wise or not, pirateship is your friend.
I do recommend this app to anyone in need of personalization for shopify. customer service can take a few days to resolve issues, but they do resolve them.
easy to set up, customer service was responsive - works well and looks great on my store. thanks!
easy to set up, easy to navigate, customer service is responsive and fast. what more could you want? really love the way it displays on my store - especially the variant selection for free items (limited in like, every other app.)
Update nov.2.24 - Hakima IS AWESOME. thanks for the great customer service!! I love this app. I wish there were more features to prevent and block spam but customer service is top notch and I am happy to continue using this app and provide them feedback to keep improving.
Jose is really great. thanks for the help! I dont know why Order Printer moved to a subscription platform (kinda lame) and I hate paying 10$ a month just to print my own invoices when it used to be free. I wont leave a negative review bc I dont want Jose to get in trouble its not their fault but that sucks and I wish I could still use the legacy version.
Developer reply ·
Hi there, Thank you for the glowing feedback about Jose, we're overjoyed to hear about your positive experience with our support team. Your comment truly motivates us to keep delivering exceptional customer service. We understand your concern regarding the move to a subscription platform and certainly empathize with your sentiments. While we've made this transition to continuously support and enhance our product, we understand that it's an adjustment, and we genuinely appreciate your understanding. Your continued feedback is crucial to us in creating a workable balance between continually upgrading our app features and maintaining a satisfactory user experience. We're always open to discussing further any particular issues you may have, so don't hesitate to reach out again if you need any assistance. Once again, thank you for your patience and your valuable feedback, and for not letting your concern affect your overall judgment. Warm regards, The Shop Circle Team
Abby was awesome - they were quick to help me figure out a workaround and were super helpful and fast. love the app!
I am enjoying the ease of functionality with this app and very well may upgrade to the paid version
Developer reply ·
Hi there, We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us. We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers. If you ever need anything in the future, please don't hesitate to reach out. Thanks again, Qikify Team
Love Shuttle! Thanks for your great app and great customer service. Love being able to import reviews from Etsy.
App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.
Developer reply ·
Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way! Cheers - Justin from Lucky Orange
App works great, may take a little tinkering but customer service is happy to help. please allow up to 36 hours for reply.
Really love this product recommendation quiz. My customers love it! I especially love the customization options and the applicable view options. Highly recommend!
Developer reply ·
Thank you for your feedback Natasha! We're glad to hear that our Product Recommendation Quiz app is useful in your business. We appreciate the time you took to review us and we'll be sure to share this with our team. If there's anything else we can do, don't hesitate to reach out.
I just read some of the negative reviews and think they're being a bit harsh. This app works perfectly for me, though I made my own filters to work specifically on the collections that I want instead of their recommended all product collections. customer service has been great - if I email them they respond usually within 24 hours. I actually emailed them because one of my filters wasnt working properly, and it was a USER (myself) error. I had set up a filter for a specific collection to show products by tags and couldnt figure out why a certain tag wasnt working - turns out those tagged products werent in the collection I was filtering. Added them in, resynced, and boom it works. Yes you have to resync often, but it takes like 2 minutes so who cares? I also emailed them about another thing - I wanted to display product type rather than product vendor and they told me their app wasnt set up that way but they took the time to write me out the code and send me screen shots of where to add it. honestly - what more do you want from an app?? it works and the customer service gets back to you with resolutions.
Developer reply ·
Thank you for your honest review. Don't hesitate to contact us if you need any help on your Shopify store.
excellent customer service! answers questions right away! Will highly recommend to my friends and family who have shopify shops
excellent customer service, always responds within 48 hours, and they fix everything! Really excited to tell all my sub box friends on crate joy about it!
Oscar is most helpful! They are always on standby and their customer service is fantastic. They answer all of my questions, they jump through all the hoops I set up too haha. Will keep this app forever, it's amazing!
great app and great customer service! thank you will highly recommend! Thank you again! Beautiful app!
excellent customer service! Love this search feature! It searches the descriptions as well as tags and titles. Excellent!
very easy to use and works well
