Okendo: Reviews & Loyalty
by Okendo
View in Shopify App Store ↗Reviews (1431)
Okendo has been a useful platform for managing customer reviews and integrating them into our Shopify store. The interface is generally easy to navigate, and the integration with Shopify makes managing and displaying reviews fairly straightforward. There are some limitations when it comes to customization and review management. Certain processes, such as manually grouping products and managing reviews across similar styles, can be time-consuming. Pricing and plan limitations are also worth considering as your business scales. One of the highlights of our experience with Okendo has been the customer support. Laura Ann McCarthy has been incredibly helpful, responsive, and knowledgeable whenever we've had questions or needed guidance. Her support has made navigating the platform and addressing challenges much easier. Overall, Okendo is a solid review platform that gets the job done, but there is room for improvement in flexibility, efficiency, and pricing. The customer support has definitely been a positive part of our experience.
The app itself is fairly user friendly and I love all the options and customization it allows. Looking forward to gaining more customer insights. I will say the onboarding process has not been my favorite I feel like they are pushing through and not helping with best practices or ensuring its properly installed. Hopefully the customer service moving forward is even better. I would 4.5 stars if I could just a half star off for the onboarding, because everything else, so far, is great.
The platform has been easy to use and implement, and the process of gathering reviews is relatively painless with Okendo. The billing and support have been the biggest issues, otherwise I would give 5 stars. We've been using Okendo for a few months now, and the onboarding process was a bit clunky. Okendo Support has been helpful answering our technical questions and dealing with billing issues, but it has been an imperfect process. Thankful for the Okendo platform, but it hasn't been an easy launch.
This app has been a great addition to our store. It’s intuitive and relatively easy to use, with excellent support from the team whenever assistance is needed. The pricing may feel a little high for smaller businesses just starting out who are hoping to use all the features. But the functionality makes it a strong investment for those looking to scale.
Okendo is great - has a heap of functionality and customisation. And the developers are incredibly helpful. I needed a bit of assistance which was done quickly and just as I asked. Great app!
Great app, and awesome Customer Support. Sheila from Okendo was great and helped with all the bumps along the way!
Pros: Great features, clean and intuitive user interface, and most especially it's fast! Cons: For an expensive application like Okendo, you'll expect customer service support is top notch. It's not, it's one of the worst out there! They'd assign you a dedicated onboarding specialist but would not respond on a timely manner, their live chat takes ages to reply.
Okendo has helped our website UI and UX. Good and fairly timely support available. Previously, Alannah, our on boarding person was great and very helpful and good at communitcation too. I recently completed a support call with Shiela Sevilleno from support team, she was friendly and helpful. Thank you.
My onboarding with Brock was amazing, he went above and beyond to help me with my massive review uploads and always available to answer questions and connect me with the right person. would highly recommend asking for him for your onboarding process. Overall I think Okendo is very easy to use, there definitely is room for improvements with reporting but I have given feedback and I know they are being worked this year!
We have had some technical issues with this app but they have now been resolved. Despite giving the app a four star rating, Paulo from tech support deserves a five star rating - very prompt, helpful, and courteous - we're very impressed!
Great customer service. They even created custom code to make suit my application. Thank you!
Very amazing support, but importing reviews take very long time sometimes I recommend
Daniel at Okendo went above and beyond providing me with expert care. Great team to work with
Update: Problem resolved, so far app is working fine. Initial review: This app seems like it would be quite good. Unfortunately hours of "system delays" as stated by support meant could not actually see if the app worked. On the positive side, support was responsive.
best customer service i've experienced on an app ( Apart from wholesale gorilla!). Very quick to fix and always readily available to help. Lost a star just because some features I would love have to be paid for (eg paid integration to make product specific reviews requests).
Easy to use product, offers integration with many of the platforms we are already using, such as Klaviyo marketing automation and FourSixty. Very helpful customer service team as well.
I was having issues installing the app - my contact suggested I go to the chat on the Okendo website as he was out of office. The chat with Shiela resolved my issue so I can start using the app on my site. Thank you!
This app works really well and collects more reviews than other apps we have used. We initially had trouble integrating the app and it took over 2 weeks for support to actually solve the problem, but eventually they were very helpful and integrated it for us. Would recommend this app.
