CWILL Order Tracking
by CWILL INC
View in Shopify App Store ↗Reviews (3052)
I cannot recommend this service to merchants who consider reliable technical support and clear migration assistance important. For clarity, this review concerns my experience as a long-term paying TrackingMore customer during the announced migration from TrackingMore to CWILL. I did not proceed with CWILL after this experience and only installed the CWILL app briefly, which is why Shopify may show very limited usage time for the app. I have been a paying TrackingMore customer for months, and my experience with the announced migration from TrackingMore to CWILL has been extremely disappointing. TrackingMore is now informing Shopify merchants that its Shopify app will be retired and that customers need to migrate to CWILL Tracking. Since this affects a live tracking system used by my customers, I contacted TrackingMore support before migrating and asked several basic but operationally important questions about carrier synchronization, Shopify synchronization, shipment notifications, historical data, what settings would be transferred, and what would need to be configured again. Their support representative did not properly answer these questions. I was first told that I would have to “set-up everything again.” Then, when I asked for clarification and additional technical information, I was repeatedly told to contact CWILL support instead. I explicitly pointed out that I am a paying TrackingMore customer and that this migration exists because TrackingMore is retiring its own Shopify application. Their final suggestion was essentially to activate a CWILL trial and determine myself whether it meets my requirements. What makes this worse is that the TrackingMore dashboard says that my existing setup is “packaged and ready” and can be imported into CWILL “in one click,” which directly contradicts the statement from support that everything needs to be set up again. This is not a minor issue. Tracking affects customer-facing shipment information, automated notifications, and store operations. Merchants need precise answers before migrating a production system. After months of paying for TrackingMore, I expected proper support for a migration that TrackingMore/CWILL themselves are requiring. Instead, I received unanswered questions, contradictory information, and responsibility being passed between support teams. Based on this experience, I have decided not to continue with CWILL and will move to another provider.
very unclear, no customizaitons possible and very expensive at scale. Better to build your own things with AI. Support is also not really helpful. Not able to answer my questions.
BE CAREFUL when opting for this. I was with TrackingMore which is part of CWILL. Was offered a free period of 30 days to move to ParcelPanel now CWILL. I took the bait and was shown a free period of 30 days. Now realise that I was charged in advance by TrackingMore till Aug 18 2026 and then CWILL charged me in Sep for the period starting Aug 21 2026. So effectively 3 days free and not 30. CWILL Support now claims we have shown 30 days free in your invoice and the money paid to TrackingMore is not our problem. App is fine but unfortunate experience so would suggest to be careful with billing and invoicing.
Very disappointing experience, especially considering the high fees we’re paying. We’ve noticed many cases where ParcelPanel’s tracking information is two to three days behind, while newer shipment updates are already visible on 17TRACK. Tracking does not appear to be updated consistently on a daily basis. This defeats the main purpose of using a tracking app. Customers visit our website expecting accurate, current information about their orders. When the tracking page shows outdated updates, they naturally worry that their shipment has stopped moving or something has gone wrong. That creates unnecessary confusion, additional customer service queries, and a poor impression of our brand. Our team then has to check shipments manually on another platform to find the latest information. We’re paying for a service that should reduce our workload, yet these discrepancies mean we have to double-check its core function. This is a recurring problem across multiple shipments, and it makes it difficult to rely on ParcelPanel as our customer-facing tracking solution. A polished tracking page has limited value if the information displayed is outdated. For the price being charged, we expect much better reliability, consistent daily updates, and a lasting fix for these delays.
AVOID! Only good for small sites with under 10 sales. Useless with large volumes!!! Emails only send 60% of the time Tracking has 15% error rate with wrong carrier. NOT REAL TIME TRACKING! Additional charges for adding new tracking to exsisting order! These Reviews are from another app called Trackingmore and also Parcel Panel, they some how changed the company name and only took positive reviews !
Developer reply ·
Hi, Thank you for sharing your feedback. We take every merchant review seriously and have reviewed the available records related to this case. Based on the usage and system logs we were able to check, we could not verify the figures mentioned in the review, including the reported email delivery rate, tracking error rate, real-time tracking concerns, or additional charge claims. If there were specific orders, tracking numbers, email notifications, or billing records related to these concerns, our team would be happy to investigate them further and provide a clear explanation. CWILL Order Tracking is designed to help merchants provide a reliable branded tracking experience, and we remain committed to supporting merchants with any product-related issues that can be reviewed through specific data or examples. Please feel free to contact our support team with the relevant details, and we’ll be glad to assist. CWILL Order Tracking Team
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Way too expensive for what I want/need. As a small business, $60 to export less than 100 files is ridiculous.
Developer reply ·
Hi Team, We're truly sorry that our service did not meet your expectations. Our team is doing its best to reach out and support your business. A customized solution tailored to your needs has already been shared—both via email and live chat—and it should help address your concerns regarding the plan pricing. Additionally, our team noticed that your plan's quota has been fully used, and you're currently consuming additional quota. We recommend upgrading soon to avoid any overage charges. We've also shared a customized solution for this quota issue in live chat. We look forward to hearing from you there! Warm regards, ParcelWILL Team
Unreliable app... Didn't update the tracking links correctly for all orders. My customers saw the tracking link from China. Don't recommend
Developer reply ·
Hi Team, This is ParcelWILL reaching out. We truly appreciate the conversations we’ve had with you over live chat, and we’d be honored to continue building our partnership together. Regarding the tracking link synchronization you mentioned — we’re delighted to share that our team has already implemented a solution for you. Our system seamlessly supports this feature, so you can enjoy reliable, real‑time tracking updates moving forward. Beyond that, we’d love to explore how we can tailor our services even more closely to your workflow and goals. Whether it’s streamlining your shipping process, customizing reporting, or adding specific features you need — we’re here to listen and co‑create solutions that truly fit your business. Whenever you’re ready to chat further, we’d be happy to continue the conversation in whatever format works best for you. Looking forward to hearing your thoughts! Best regards Zoey ParcelWILL Support Team
Additional 40$ just for simple auto-translation tracking page. No thank you!
Developer reply ·
Hi Team, Hope you’re doing well! This is ParcelWILL Support reaching out. We’ve taken your feedback about pricing very seriously and truly appreciate you sharing your thoughts with us. Our team has already followed up via our official email and live chat to explain our pricing structure and offer you a customized service proposal. We noticed that ParcelWILL Order Tracking has been uninstalled from your store, and we sincerely hope we might have the opportunity to welcome you back. Would you be open to giving ParcelWILL another try? This time, we’re committed to providing you with a smoother, more supportive experience — tailored to what matters most to your business. We’d love to hear from you and explore how we can better meet your needs. Looking forward to your reply! Best regards, The ParcelWILL Team
Not even using it, yet they are still charging 59,99. Did not sign up for that
Developer reply ·
Hi team, Thank you for your feedback. We greatly appreciate you bringing this matter to our attention and want you to know that our team takes it very seriously. As a standard practice, when users sign up for a Parcel Panel subscription during the trial period, the subscription is set to renew at the end of the trial unless manually canceled beforehand. This policy is communicated during the subscription process and is in full compliance with Shopify's billing guidelines. That said, we completely understand how frustrating it can be when a subscription renews unintentionally, especially when it wasn’t your intention to continue. We genuinely empathize with your situation and are more than willing to work with you toward a resolution. To assist you promptly, our team has already reached out via email at parcelpanel@uppercommerce.com. We are committed to handling this refund request with care and efficiency, and we will do our best to ensure a satisfactory outcome. Thank you again for reaching out. We look forward to your reply and the opportunity to make things right. Warm regards, Parcel Panel Support Team
Absolutely Ridiculous. Hidden Fees That Cost Me $8,000 Without Warning If you’re thinking about using Parcel Panel, don’t. This app ended up charging me nearly $8,000 in usage fees. There was no clear warning, no real-time notice, and no safeguard to stop this from happening. Unless you want to get blindsided with thousands in hidden fees, stay far away.
Developer reply ·
Hi There, Hope you are doing well. Thank you very much for sharing your feedback with us. Our team takes your comments very seriously, and we’d like to address your concerns as follows: We’d like to assure you that our payment policy fully complies with Shopify’s policy, and there have been no violations. Regarding the $8,000 usage fee you mentioned, we will conduct a thorough investigation and provide you with a detailed response via email. If any overcharge is confirmed, we will certainly issue a refund. Concerning the email notification issue, our technical team has verified that the emails were indeed sent from our system. However, it’s possible that they were blocked by your email service provider, which may have prevented delivery. We sincerely apologize for any inconvenience this may have caused. To ensure clarity, we will send you a comprehensive breakdown of your additional quota usage via email, along with our proposed solution to resolve this matter. We truly appreciate your patience and support throughout this process. Please know that we’re committed to working with you to address and resolve these issues. If you have any further questions or concerns, don’t hesitate to reach out. Best regards, Parcel Panel Support Team
UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset. This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another app it shows the items are in perfect transportation. This is horrible and is ruining my business! I am beyond mad at this app and waiting to hear from their developers! STILL NOT UPDATED! I have shipments that have been shipped and are in transit and this app is still showing the order is "pending" or "Label created" and it's been 6 days! I'm about to uninstall this app!
Developer reply ·
Hi there! Our deepest apologies for the inconvenience that this has caused! As our system updates orders' tracking details from courier official website, we have no access to change order tracking details. The problem you have met was a keywords hiding issue. Please rest assured that we have modified it and everything works well on your account. We will continue to provide better functions and service to our customers like you.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat. Best Regards, Parcel Panel
Very bad tracking app that do not track order correctly, It does not update tracking on my order with Colis Privé and the support is very bad and will not help you.
Developer reply ·
Hello Mister Gift, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how crucial accurate tracking updates are to your business, and it’s disappointing to learn that we didn’t meet your expectations, especially with your Colis Privé orders. Even though you’ve uninstalled our app, we’re committed to providing you with a comprehensive report on this matter. Additionally, our manager will reach out to you personally to discuss the findings and address any outstanding concerns. We appreciate your past support and trust in our service, and we value the chance to improve based on your experience. Best regards, ParcelPanel Team
This is the worst customer support ever! Hidden charges, you will be charged secretly from random things without explanation. I had spoken to Maryam and she ignored me and forgot about my support ticket. She said it would be resolved immediately and she did not respond for 40 minutes. She also did not follow up after I reminded her. Terrible customer support staff, garbage hidden fees they don't tell you about. Use other apps and AVOID this trash app. Unbelievable how people pay for their garbage app. WORST experience ever.
Developer reply ·
Hi there, Thank you very much for your feedback, we apologize for not being able to get back to you promptly as the time you contacted us coincided with our agent shift turnaround time and there were some gaps in between. In addition, the charges in the screenshot you provided to us include two billing cycles, this is because Shopify collects all app charges based on your Shopify billing cycle end day, not the Parcel Panel billing cycle end day. However, the calculation is based on the billing cycle of our app. These two dates are different, which can cause misunderstanding and we understand. Therefore, our team has initiated a refund for your account as soon as we receive your feedback. Please be assured that we are committed to presenting our packages more clearly. If you have any additional questions, please don't hesitate to reach out to us. We are more than happy to assist you in any way we can. Warm regards, Parcel Panel Team
Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates. Really a waste of time and energy.
Developer reply ·
Hi Graphene X, We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that we couldn't meet your needs this time, and we take full responsibility for that. We value each and every one of our users, and your issue is of utmost importance to us. Rest assured, we are working diligently to find a solution for you. In the meantime, we are helping you create an email template that fits your needs and can be directly used on Klaviyo. We are also assigning you a dedicated account manager who will assist you with any further issues you may encounter with the app. Your account manager has already reached out to you via the email associated with your store with a solution. We hope you will give us another chance to make things right. We sincerely appreciate your ongoing support and look forward to hearing back from you. Warm regards, ParcelPanel Team
For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry customers lost two orders because of that they cancelled. This has cost me 364 euros. Thanks a lot!
Developer reply ·
Hi, Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier's websites, which means that our system automatically matches the tracking information provided by your courier, regardless of the language used in their system. Regarding the specific order you mentioned, it appears to be associated with a Chinese shipping company, which is why their system provides tracking information in Chinese. Please rest assured that our intention is not to pressure you into purchasing a larger subscription plan. We do not derive any financial benefit from this recommendation. Our suggestion to automatically translate your tracking information is solely for your benefit, aimed at preventing any potential issues in the future. We are sorry again for the inconveinience you have expirenced and we really disire to help you solve the concern, if you change your mind please directly contact us. Thank you. Best wishes, ParcelPanel
UPDATE: unfortunately, the app integration with klaviyo went crazy after some adjustments the tech team did. Some of our customers received more than 51 times the same shipping email in several minutes. Others received a delivery failure when the order was still in transit. Created support debt and had to work overnight to disable flows and make replacements. The app works, but here are quite a few things to improve! - The tracking widget can be embedded via HTML to any page. However, you cannot use this link to track orders automatically (and send them in emails). It will not work. You can only use the default app tracking page, which is very limited customization-wise. - It does not show the last mile tracking number on the tracking page unless you scroll down (usually among the first tracking events). If you ship from overseas, customers will be emailing you if they need to contact USPS. This is a big flaw, IMO. - The estimated delivery time feature is useless if you ship from more than one location from several countries. It only allows you to set an ETA per destination country and not origin. I.e., it will show the same ETA to a US customer no matter if his order ships from the US or Germany. - The dropshipping only feature will hide ALL carrier information but the tracking number, even if you fulfill orders from your local warehouse but have some products shipped out of China. - I hope the app can improve these aspects because it deserves a 5-star review! Heads up to the support team, and especially Lexie and Mig. They have been very helpful and responsive.
Developer reply ·
Hello there! Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. For the tracking customization, you can edit using our Custom HTML function. For the hiding of tracking number, you can find it in our Display options-Tracking number. I am more than happy to help resolve all other issues in details so I'm going to follow up with you in our Live Chat. I look forward to chatting with you! Lexie | Parcel Panel
would leave 1 star if I could. signed up on a free plan which is supposed to have a quota of 20, however after installing the app it showed 0 as quota available. Very misleading money grabbers. Stay well away!!!
Developer reply ·
Hello there! Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. Regarding the quota issue, I've checked that it's because the orders that are synced to the system exceeded 20 quota. I am more than happy to help resolve your issues in detail and I've contacted you via email and live chat to follow up with you. I look forward to chatting with you! Lexie | Parcel Panel
This app charge like a premium amount but they don't offer accurate tracking of partially fulfilled order we are taken there 399$ plan but it is not worth for us if you fulfilled your order partially then other order will not show when the customer track order through their app, we paid 399$ to them and we got lots of complaints and negative reviews too which is effected our brand value as well so we would suggest go and try some other apps their plan is like a premium amount you won't get good features. If you care about your brand value and you have a stable business.
Developer reply ·
Hi, thanks for your feedback. We are so surprised to what you said, our support team responded promptly and professionally to your question about tracking orders with multiple fulfillments. When an order contains several fulfillments like fulfillment 1 and fulfillment 2, order F1 and F2 will be correspondingly displayed on your Tracking Page, so that when your customers track this order, they can click F1 and F2 to check different item's status. Actually, after your installation, ParcelPanel synced almost 40000 orders for you in total and it worked very well, your customers tracked their orders almost 30,000 times through ParcelPanel Tracking Service. Yesterday, you insisted on asking us for a refund. We hope you to provide some screenshots of ParcelPanel's poor work, but did not receive any relevant response. Look forward to your reply
