Printify: Print on Demand
by Printify · launched
View in Shopify App Store ↗Reviews (4168)
only way to make decent profit is to upgrade to a paid subscription.
Nowadays is great to have a company like yours that help us start our business, but what I don't like is that I still don't feel that the service provided to my clients is great, and at the end of the day, the reputation of my store will pay for that.
It works well with Shopify
Developer reply ·
Thank you for your review 💜!
I see better on the computer
Developer reply ·
Thank you for your review 💜!
Making product color changes is buggy!
Developer reply ·
Thanks for your feedback, and we're sorry to hear you've experienced this. That doesn't sound right. Please reach out to our Support team with a few details so we can investigate and help get it resolved 🙏.
Developer reply ·
Thanks for your rating 💙. We’d love to know what could have made your experience even better and what led to the neutral rating. Please feel free to share more details here [https://printify.typeform.com/to/Pua3qgMA], your feedback helps us improve ✨
If there is a "potential" problem with the order Printify customer service is useless. I am a premium member. I know what the average printing time and fulfillment time per printer should be. Sometimes orders are marked as pending, way beyond when they should have been fulfilled/shipped. That indicates a problem. Printify, does not have a direct phone line to the printeres on their platform to find out what the problem is. Apparently they email the printer and tell us to wait for a few days until we, maybe get an answer. That is unacceptable. When an Etsy customer is expecting the product to be shipped and its way beyond the ship date, Printify should have a direct phone/chat line to any printer they use, around the world, to find out what the problem is, and when the ETA of the product is to be shipped. I can then go back to my Etsy or Shopify customer and explain, diffuse the situation and if needed adjust the shipping time. This for me would be a reason to deal directly with printers instead of with Printify (an Aggregator). If they fix this and tweak some things in the Product mockup area they would get a 5 Star review! Btw, for me they are still one of the best POD Print Aggregators out there, but I look forward to improvements!
Developer reply ·
This is not the experience we want for you 💜! Delays and limited visibility can make it harder to manage your customers, especially when timing matters. We’re continuously working on improving communication and transparency with our print providers, and your feedback here is really valuable. Please reach out to our support team so we can take a closer look at your orders and assist further 🙏.
Needs more (name brand) products and cheaper prices. We have to increase prices to afford top tier shirts and other garments.
Good morning, I'm having isue with my connecting my shopify store to the printify application; Can someone advise me how and what to do. Thanx. I still believe I will make it through.
Everything seems great until you realize that the words “automatic” and “integration” only work one way. Scammers target new businesses because both Printify and Shopify allow gaps to exist for new sellers—and scammers know this very well. ONLY ORDERS ARE FILLED AUTOMATICALLY. CANCELLATIONS MUST BE DONE ON EACH PLATFORM SEPARATELY. Shopify tells you that since the order is unfulfilled and the stores are connected, both accounts will stay synchronized—and that is false. Do not fall into the massive gap they leave open.
Developer reply ·
Thank you for sharing your experience! 🙏 Due to technical limitations, order cancellations need to be completed both in Printify and on Shopify. Orders are automatically imported into Printify and processed according to your order settings. By default, Shopify doesn’t allow customers to cancel orders directly - instead, they can submit a cancellation request to help prevent fraudulent cancellations. Once you receive the cancellation request, we recommend reaching out to our Support team to confirm whether the order can still be cancelled at its current stage. We really appreciate you taking the time to share your feedback! If you have any questions, don’t hesitate to reach out - we’re always happy to help ✨😊
All good
Developer reply ·
Thank you for your review! 💙 Please do let us know how we could further improve your experience - your input is very valuable to us 🙏
Love using the app, shipping rates for bulk orders are quite unrealistic to say the least.
had some issues at the beginning, resolved by searching in youtube
was not happy how the only order I had was received. The black sweater that was more of a off black and the print was looking faded like it had been washed several times before sending. I know my customer was not happy. I expected better.
Developer reply ·
We are really sorry to hear about this experience. That’s not the quality we want you or your customers to receive. Please reach out to our Support team and include photos of the item showing the issues. This will help us investigate and make things right for you. We’ll ensure it gets resolved.
hard to learn all the detailed settings. ordered the wrong shirt sample for some reason. could be a lot easer or better yet, incorporate AI into process of setting up store and helping with products
Developer reply ·
We’re sorry to hear about the difficulties you experienced while setting up your store and ordering your sample. We recommend checking out our tutorials and Help Center for step-by-step guidance. If you’re still running into any issues, please don’t hesitate to reach out to our Support team, they’ll be happy to help you get everything sorted 💜.
Pricing is hard to figure out.....but I'm learning.
Developer reply ·
Thank you for your feedback 💚. Printify offers a wide variety of products from different print providers to match everyone’s needs, and we hope you’ll find the option that best suits your requirements. We’re also continuously working to offer competitive pricing, so you can get the best value while building your business 🚀.
It really needs a better editor. A version of word art is not even available. Straight font and you still need an external editor to make anything other than basic fonts.
Developer reply ·
Thank you for your feedback! 💖 We are continuously improving the features available in our Product Creator, including the text options. We’ll make sure to share your input with your team ✨🙏
You guys are missing the boat, you have way more products to offer but I sell mainly printful stuff simply because the design process so sooooooo much easier and user friendly.
Developer reply ·
Thank you for your feedback! 💖 Your input is valuable to us, and we will share it with our team in charge ✨🙏
I have been trying to build a clothing brand using Printify for about 4 years now. Here is what I can tell you... First off, don't expect ANY support. There is no direct customer service line, only "activities" that you open for online chat help. That would be fine if there was enough employees to read and respond to those tickets. If I have an issue with an order I just placed today, and I open a ticket: the order would be delivered before anybody looked into that ticket.....who is that helping? Secondly, The quality is all over the place. "Printify's Choice" gives you the best prices, but there is no consistency in the print. I had 2 products on the same order come from different providers. 1 product was about average, but the other looked like they only used half of the ink they should have. The design was a black box on a yellow shirt, and you could barely see the black box... On the bright side, they do have the best prices in on-demand printing, as well as low production times. They are good about sending reprints for below acceptable prints, and usually get it right the second time. The setup is pretty simple if you don't have any special circumstances (like nonprofits). In conclusion: They will get it right eventually, but not always on the first try. You get what you pay for, so the great prices come with some headaches if something goes wrong. ALWAYS ORDER SAMPLES! The digital mocks can be extremely wrong sometimes.
Developer reply ·
Thank you for sharing your feedback! 😊 It means a lot to us! Our support team is currently experiencing an unexpectedly high influx of cases, which is causing a delay in responses. For urgent order issues, we recommend submitting the request through the orders page. As for the print quality issue - we would like to look into the matter. Can you please share more information with us here [https://printify.typeform.com/to/Pua3qgMA]?🙏 Your input is valuable, and we will forward it to the relevant teams. 💙
Absolutely love the products and ease of using the design program. Prices are too high when you include shipping for there to be any meaningful profit. Unfortunate because this would definitely be my goto pod store.
Developer reply ·
Thank you for your feedback! 😊 We're so glad you love the products and design program. 💖 We understand your concerns about pricing and shipping, and we’ll definitely take this into consideration. 🙏 We truly appreciate your support and hope to improve your experience!
ive just started but im loving it
Developer reply ·
Thank you for your review! 😊
The t-shirt mockups are confusing. They go from an illustration to real or humans. The graphic looks small on the illustration and huge on the real images. I have to keep adjusting them back and forth until they look good. Posted image adjustment is not available without a total reset of the submission. That's a pain. It's would be nice to be able to adjust just the image without starting over.
Developer reply ·
Thank you for your honest review! Feel free to reach out to our support team at any time, they will be able to explain the whole process in detail!
It's tricky to add to my Shopify store
Developer reply ·
Thank you for reaching out! In case any assistance is necessary, feel free to reach out to our support team.
it a little challenging to me.
Developer reply ·
Thank you for reaching out! In case any assistance is necessary, feel free to reach out to our support team at any time. We're always happy to help!
It's good, but the payment was not clear to us when we linked it to shopify. Our firat order was late because of it. It should be mentioned that printify needs to get paid before sending vs we thought they'd take the costs from our shopify account.
Developer reply ·
Thank you for your review! Our payment process is explained here - https://help.printify.com/hc/en-us/articles/4483601124113-How-does-the-payment-process-work In case any further assistance is necessary, you can reach out to our support team at any time! 😊
the uploading continues to have many delays and slow responses very frustrating when uploading multiple designs. Even after refreshing or logging back in still continues.
Developer reply ·
Thank you for your review! This tends to happen due to connectivity issues or high user activity. Our support team will reach out to you directly to explain this in detail.
Developer reply ·
We appreciate the feedback! ☘️ To better understand the issue at hand and to address it properly, could you please fill out the form here - https://form.typeform.com/to/Pua3qgMA ? Once done, our support team will reach out to you directly.
not sure, just used it once
Developer reply ·
Thank you for your review. We would be more than happy to get to the bottom of this and improve the service in question. We'll be reaching out to discuss your specific concerns further. Your experience matters to us.
pretty ok
Developer reply ·
Thank you for your review! In case you're facing any issues or have any questions, it would be great if you could enter additional information here - https://printify.typeform.com/to/Pua3qgMA and then our team would get in touch with you! 😊
works ok, production is a little slow at times
Developer reply ·
Thank you for your feedback. We would be more than happy to get to the bottom of this and improve the service in question. Would you mind adding additional information here - https://printify.typeform.com/to/Pua3qgMA? This would help us to find your account and address the issue properly.
Printify is improving a lot, but their lack on software development and checking the quality of their suppliers.
Developer reply ·
Thank you for your updated feedback! We strive for excellence, and won't stop continuing to improve our service. Only with valuable feedback like yours, we can achieve it, therefore your thoughts and questions are welcomed any time!
Things were going great for a while and all of a sudden it would take hours to publish an item. (#998 in the queue) I disconnected and reconnected the store and now all my items are unpublished. No idea what is going on....
Developer reply ·
Sorry for the inconvenience created. It seems like there might have been a technical glitch, which is why the products were not loading on sales channel. We have notified the responsible department about the issue, and they will get back to you within the next 24 hours. Thank you for letting us know!
We like your service however, we now have orders that are 2 months old and still not printed yet. We understand the delays with the coronavirus shutdowns, but to have orders that are waiting for 2 months before even printing is not acceptable. We have written to your support 4 times and have not heard back. Is your service shut down?
Developer reply ·
Thank you for your feedback. Our print providers have been experiencing delays caused by the health crisis, however, we are working hard on reducing those delays as much as possible. We value you as a merchant, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
I don't have other to compare to since I have only used Printify. They have good prices on their shirt. So far, they have 20% defect rate but willing to replace the item. Shipping time is inconsistent. Some vendor have excellent turnaround time, some are not. I suggest order a few from different vendors before settling on a provider. The 3 star rating is caused by recurring technical issues, with the most being unable to load design, long lag in load or server down. This is highly inconvenient for someone that has limited time to publish their work. So, overall Printify is good but can be improved in the technology department.
The app was nice but then ALL OF MY PRODUCTS DISAPPEARED RIGHT AFTER BLACK FRIDAY & I have so many people who are interested in purchasing now. So devastating and I'm missing out on so much money. UPDATE: I got a response days after my original ticket only after I posted this review. I do understand Black Friday brings in a high volume of support tickets. They were able to do some magic and get all of my products back but by that time I had already spent time recreating everything bc my sales couldn't wait. I appreciate the effort.
Developer reply ·
Hello. We are sorry to hear about the issue that you've experienced. It looks like a technical problem. Now, it seems like everything is back to normal. Nevertheless, our team is currently investigating the issue and will get back to you within the next 24 hours.
I use this App to fulfill my clothing items in my shop. Would be nice if you could easily get in contact with someone at the company but I have not had any luck in that. (phone) Also some of the shirts come in looking really bad if they are on light color tees. DTG does not work for light colors but they don't seem to care lol....
Developer reply ·
Hi! Thanks for your feedback! Unfortunately, we can't support you via phone, but our chat and messaging is available 24/7 and response time is as short as 30min. Please talk to us to find the best solution for light colors!
I am updating my review based on the excellent customer service I received yesterday. I would give Printify tcustomer service a 5, but I'm leaving this review based on the print company used through them. I had previously left a 1 star review based on the poor print quality and some other company's logo printed on the front of my shirt. I wish I could leave a review on the actual printing company used and not Printify, but I could not find that option. Printify offers a selection of printing companies and some of the ones I have used through them didn't meet my expectations. I understand that there can be human error (the wrong logo printed) and I will be trying once more due to the fact that Printify reached out to me to fix these errors.
Honestly, at the end of the day, it's not about the app, but the customer service and final product. I have ordered a few things. Leggings from a vendor that decided not to work with Printify anymore so the customer had to wait an extended time. The second was sample products which the final over the quality of the print material used was seriously lacking. I am looking to find alternatives to make the shirts I design myself. I've ordered one more sample item and the company printing the hoodie doesn't even provide tracking so I have no idea when it will arrive.
Upon initial install, this product seemed to live up to the semi-canned "great" reviews. The interface looked amazing on my huge monitors, everything seemed to function well, there was a decent amount of product and options, and the prices were competitive. But then there were problems that I noticed... When I went to use the interface on my laptop-- smaller monitor-- the interface seemed to not scale properly. Also, several items had a default variant that would show up for no reason and you had to manually remove it from the Shopify side of things. I brought this up to their "support" via email with no response. Not even a form response saying they got my email. Then, after I met their minimum posts to be able to get "discounted" proofs, I ordered a shirt. It was TERRIBLE! I had followed their CMYK to sRGB in PNG format and utilized their color samples (which are buried on their site) but it still looked like crap. The edges weren't crisp, it looked like spray paint over-spray, and there was miss-registration issues. It was a 2 color job, too, so not rocket science. A vinyl wall decal I ordered also had miss-registration issues, was not as described, and there's an odd black line running down one side-- probably a crop line. I have switched back to my other vendor for all products except phone cases. I plan to not upload any additional creative for those until I can either be satisfied that this vendor will do those correctly or I settle on another vendor. I want to give it less stars, but will give the benefit of the doubt because I have not tried all of their products. At the same time, though, I also would not recommend them.