Printify: Print on Demand

I keep getting publishing errors.

— Systematically Misleading for Non-USD Merchants I'm an Australian merchant running my store in AUD. After using Printify I discovered multiple misleading displays that cost me money: 1. Retail price shown in USD, not your store currency Printify displays retail prices in USD, but when products sync to Shopify the number transfers across with no conversion — $35.25 USD becomes $35.25 AUD. There is no warning or USD label at the point you set your price. 2. Profit margin figure is fictitious for non-USD merchants Printify shows a 40% profit margin — but this is calculated on a USD retail price being received as AUD. The real result is a loss, not a profit. 3. Shipping shows $0 and cannot be adjusted The shipping cost field shows $0 and is locked. Printify charges you real shipping costs (in my case $9.85 AUD per order) but gives you no way to factor this into your retail price within their interface. The combined effect: I sold 4 shirts at $35.25 AUD while Printify's total cost was $46.68 AUD per order — a loss of $11.43 per sale with no indication it was happening. Printify already converts product costs to local currency on their billing page, so the exchange rate data exists. These are not technical limitations — they are design choices that consistently disadvantage non-USD merchants. Non-USD merchants — do your own currency conversion before setting any retail price.

would be okay if they didn't automatically delete your products randomly without notice and change your prices without you knowing so you can never have consistency.

This app doesn't integrate with shopify well. Order's get cancelled without notice and fulfillment doesn't automatically happen as configured in settings. Now, all of my linked products in shopify have disappeared from printify list and there's no way to amend or correct product errors. I'm refunding three orders and removing this app. There's simply better print on demand services that perform as needed.

Have gotten numerous orders wrong or messed up, as well as shipping taking too long for tik tok. Printify choice is always having out of stock or has less variants than others.

Avoid double charge by both Shopify and Printify

I still don't know how if I have to hit save product everytime I change the color of the font for a specific tshirt or if it saves itself. Very confusing.

No support, doesn't work well, issues with understanding trademarks, etc. Get PRINTFUL instead, don't waste your time on Printify - they don't care about you or want to help you.

If you spent more time making your site usable for your current customers, you wouldn't need to confuse everyone with all your damn ads blocking up everything on your site.

I have needed more steps by step instructions. I have had to consult with "help" and YouTube researching for myself.

Good quality productions, greatly misleading "lead times" and poor customer service. They have a product that I source (a blanket) and they advertise an "average production time" of 1.4 days and 2-5 business days for shipping. I based our Mothers Day sale off of what they advertise.... suddenly that 1.4 days production time turned to 11 or 12 days after my orders were placed. They even had the nerve to say "it's just an average, not a guarantee". Averages don't sway by 10x. No offer to help at all. I asked for a partial refund (since I'm going to need to refund my customers) and they declined to even offer that. Bad customer service from an apparently unreliable company who admittedly provides good quality products.

The quality of printing was really poor. fuzzy and unclear one of the sweatshirts looked had been used as it had some pilling.

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

It is a great App if you don’t mind having to contact Tech support for anything. It will take days to get back to you and even then the “tech team is still working on it” so try this…or this…or this….or this…. I have had emailed about 15 times, get a different person every time and each tries to have me trouble shoot something else…theme..product..uninstall reinstall…and on and on and on. I used to make a lot of money with Printify but they are becomeing unrelieable.

Printify offers an easy to use platform and a range of print on demand companies to select from and I have enjoyed creating on the site... However...they cannot guarantee products will arrive to the customer which is a big problem. I have recently had one customer wait three months for a product and still yet to receive it. There were no shipping updates on the website that indicated any delivery issues and the only solution was to offer a resend still with no guarantees or alternatively a refund. Obviously my customer will not shop with me anymore. I understand COVID plays havoc with logistics, but other print on demand companies are navigating this situation better. I would suggest Printify focus on making sure their partner's supply chain is working from beginning to end before offering the service instead of passing blame to the delivery company.

Super disappointed. I've been using this app for about a month and was impressed, so decided it was worth paying the premium fees for. Before I placed a (nearly $1200 order) I tried to subscribe to premium and the site would not charge my card. Tech support was not able to give me any answers or assist me other than politely telling me to keep waiting while they figured it out. Days went by, and they kept saying to wait for answers, but unfortunately I'm trying to run a business and can't wait forever. I have customers waiting on orders and without any sort of timeline from Printify I would be forced to lose out on the over $200 in savings by becoming a premium member. I had already loaded all my artwork into Premium and had moved forward with samples, so switching to another company wasn't really an option at this point. I wrote back repeatedly offering different solutions, including going ahead with my order and getting reimbursed for the premium rebate and providing them with my card directly to try and charge it but there was still no movement. After several days of waiting for this to be fixed, I was forced to simply order without the premium discount.... oddly enough, Printify had no problem charging my exact same card for the $1200 order. If you're using this app I suggest trying to get the premium right away so you're not baited into using it and it never appears.

I used this app to print and fulfill the shirts and sweatshirts in my store. About 70% of the time, the vendors and Printify deliver as expected. The other 30% has very negatively impacted my brand. My customers have received the wrong shirts, shirts that are not even available in my store, poor printing where the print areas are stuck together, and extreme delays that are not related to COVID - we're talking 15-19 business days when the printify platform says 3-5 business days. I had a product quality issue where I sold 35 pairs of leggings, and 65% of the customers asked to return them because of fit. The Merchant contact suggested to me on multiple occasions that it was the body shape of my customers that was the issue, not the construction of the pants. It turns out there was a defect in the material... but I had to speak to the actual manufacturer on my own, separate from Printify, to figure that out and find a true resolution. Ultimately, it is challenging to change my fulfillment model now that it is integrated into my store, so I am still a customer. I hope another organization with a similar network makeup but better service and a US base shows up. I will gladly move my business away from this platform. I would NOT recommend it.

While I have had several issues with delivery. The killer was the incompatibility with other apps. If you install PRINTFUL with PRINTIFY you will lose your shipping profiles. PRINTIFY cannot repair this. If you uninstall and remove both apps and install Printify again, it does not restore the shipping profiles and loses the designed products. NEVER INSTALL PRINTIFY IF YOU HAVE PRINTIFUL OR ANY OTHER PRINT ON DEMAND APPS INSTALLED.

While the product selection is great, the variation in print quality is where Printify lost our business. Despite requesting re-orders and expressing the issues with customer support the replacement products had the same bleed and quality issues but in different areas. It's clear that there is absolutely no quality control going on here, and that is enough to warrant a suggestion to avoid this print on demand service.

I start with the plan of 29. I got to cancel it because I didn't see too much of discounts or prices that I can have revenue with simple design in top of that I order samples of the products and the quality was horrible my design was a colorful rectangle with a logo and I got to returned 2 times and the last one that I received it was off to and the rectangle wasn't straight. I got a good customer service that's why my 2 stars but the quality even thank god was a sample for me 2 time in bad quality is not what I want my customer to have. you can try it but don't have this app as the only option.

UPDATE: I have updated my review to 2 stars for management reaching out to me concerning these issues. However, outside of the shipping situation, all of my concerns are valid and are features that they are looking into not the features they currently have. A promise is not going to change my mind today. Plus, I was asked to change my review which also has put a bad taste in my mouth since my biggest issues are not being resolved yet. I'm not going to rate something 5 stars if that wasn't my experience and the things I need are not available to me today. Thank you Shopify for the professional email regarding my concerns but I'm not updating my review to 5 stars. You have a 4.3 rating so my 1% negative rating that is genuine and authentic even by your standards per our email should not deter you from striving to be a better company or steer others away from continuing business with you. If in the future these changes are met then I will update my review to a higher star value. Thanks. This app lacks an intuitive interface. Setting up shipping was very complicated and because there are different print providers it gets a little tricky if your order is rerouted. I am currently switching my shirts from Printify to another POD since my selected printer no longer prints with Printify. It is a headache if your printer you select no longer is an option. Now I have to roll the dice on another printer that I am not familiar with. They also do not have a wide variety of printers that print labels or sleeves anymore which is a problem as many of my designs print sleeves and labels. The only printer that prints on a bella + canvas labels and sleeves aren't in the U.S, which can increase your shipping rates drastically. Also, there aren't any reviews on the site whatsoever which makes me even more nervous to choose a new print provider. You have to do your own research on these printers as well as on the products themselves. If you could see what other sellers think it would make things a little less of a gamble on products and printing. There is a ranking but it says it is based on user reviews that I have no idea how to see these reviews since they are not on the website. Felt like a waste to even start selling with Printify. Help has gotten better though.

for the most part customer service is good but 8 out of 10 times the sample products are junk and have to be redone. while looking for a print on demand app to add to your store use as a last resort and always order a sample before adding to your Shopify store

Zero quality control in place. We've gotten nothing but poor-quality prints and samples back. Had to pull all tshirts from our store. And Printify takes no responsibility - they won't even refund you if your order shows up completely shredded (they want you to re-order somewhere else). Don't waste your time.

The interface is great and setting up products is a piece of cake. I really wanted to be able to use this for all our custom clothing. However, it doesn't adjust when distributors' items are out of stock, so that forces you to refund a customer order if out of stock. That comes off as really unprofessional and made my business look bad, not to mention losing a sale. While customer service was very responsive, they had no fix for this issue. Edit - I'm taking this review from 3 stars to 2. This company has the strangest way of dealing with mediocre reviews. I told them precisely what the issue is (inability to predict when an item is out of stock), they told me they had no fix for the issue, I told them I wouldn't be able to use Printify anymore. They THEN sent an email asking me to remove my review or change it to a higher rating because "I believe I have covered every area of concern you had." They in no way addressed my concern other than saying they can't do anything about it. I'm very surprised they asked me to remove a review when the underlying issue still exists! Here is the customer service response to the out-of-stock issue: "You mentioned that you would like us to incorporate a system that automatically accounts for out of stock items and/or variants. I completely agree that that would be ideal. When it comes to items that are out of stock, we only find out when our print providers notify us. We have been in discussions with them lately trying to work out an effective system to notify our merchants when these issues occur. This is an issue we have been addressing and I can assure you that we are woking on an acceptable solution. For now, our policy concerning out of stock items is as follows... For temporary out of stock issues, no notice will be sent out. We expect these issues to be dealt with quickly and will be only a minor inconvenience. For out of stock matters that will be more lengthy, we will send out an email to all our merchants notifying you of the issue so you can make the necessary adjustments to your account. I totally understand that in some cases this can lead to some inconveniences. I would like to assure you that we are committed to finding a solution. Your patience and understanding are appreciated."

Right now I am not very happy with them but every day they ask for a review I figured I would finally leave one. We have 10-20 shirt designs we wanted to upload. We chose the person who was not the most expensive as we just assumed it would be okay. We get the first shirt in and it is great. I have people buy shirts and they come in terrible. Cracking paint and a giant square around the artwork a different color than the shirt. I tell Printify about it and they do actually refund and reprint the shirts. That is fine but then it keeps happening. They then recommend to just switch to a different supplier thats more money for possibly better results. Would it not be intuitive to put maybe a better best category? I assumed the cost was for the speediness of the delivery not the actual quality would be bad. I am trying a new supplier right now but I think they should be far more clear about the quality control. They told me many are very happy with that supplier but I am wondering how when the quality was so bad on some of them. They give you this information of the suppliers like they use a "DIGITEX 4000 Top of the line printer" and then another one uses a completely different printer. Am I supposed to know which one of these mean I will get a good quality job? I hope they add that element then it would easily go up to 5 stars.

I thought this would be a cool app. The first couple of orders were ok but they last one was terrible. I took months to get my shirts. When they arrived they arrived in different shipments at different times... like 5 shirts one time and then another 3 a week later. After one washing all of the printing peeled off. Terrible. Deleted from my store.

The print quality is super cheesy and unprofessional. They do not follow your specs and will distort your art. In addition, their customer service is non-existent. To be fair, I am following up with my review. Customer Service finally reached out to us and for that effort, I'm changing my 1 to a 2 star review.

We used to love Printify but the customer service has gotten so bad. Now, we can't get ahold of anyone for at least a week. The most recent problem we've had is a customer got sent a tee with a design that wasn't in our store (not Printify's fault) but we emailed Printify to get a replacement. We didn't hear back so we continued to send emails for over a week straight without a response. Sadly, we are looking for another provider now.

App worked fine for an month now it doesnt work at all , its time to leave Printify .

The app is fairly easy to use once you get the hang of it. However, I ordered some samples of the shirts to see how the final product looked, and it was borderline unacceptable quality, despite the source image being 300dpi and correctly sized for printing. I may be a fringe case, but still, be sure to get samples before you put items on your store!