Printify: Print on Demand

Complete nightmare!!!!! Every month same issue with my products not publishing and before anyone or the company responds with this suggestion this was the response from Shopify with my query: You're at 34,524 total variants — well under the 50k limit, so that's not your issue. The Add to Cart problem is more likely the Printify sync issue I mentioned. Check Printfy's dashboard for that specific product. I'm tired of it. I am a solo operator who can no longer afford to waste time and money on this issue. I'm done. Headed over to PeaPrint. Lot more options and appear to have great ratings. Fingers crossed.

I don't like that the categories are messed up - and not loading from my shopify store. So far the other stuff is good thank you.

Horrendous markup, slow fulfillment, and often terrible print quality across various shirts.

horrible experience with this company and an order a customer never received. because the customer didn't reach out to us the store owner within 30 days Printify won't reprint nor refund the order WHEN THEY ARE THE ONES WHO DIDN'T DO THEIR JOB! The order was paid for and printify NEVER printed nor shipped it. So crap company and NO ONE should use them.

No discounts for high volume sellers.

Aweful print quality. Absolutely patheitc. Designs are NEVER centered and straight. Just really really bad!! No customer service at all. Its pretty much a scam.

Poor customer service. One customer's product never arrived. It was outside the 30 days (too short) time period and refused to re-print and ship or refund.

Beware! They delete your published products. I recently discovered dozens and dozens of my product inventory were deleted on the Printify side. Products that took hours of my life to create and upload to Shopify. I am a one person team. They have a policy that if your products haven't sold that they can just delete them. Mind you I have spent almost $3k in the past ordering products. Customer service was both helpful and snarky when trying to get this resolved and unfortunately it was not resolved. My products were not recoverable. Only option is to recreate them. I use other PODs and I don't think they would even dream of deleting published inventory. I discovered this randomly and can't imagine how many other stores are affected. Do better, Printify.

This app is a complete failure. Disconnect and reconnect won't work half the time. Password reset will not work either. Been to reconnect my store for 3hrs now.

horrible application, horrible customer support, HORRIBLE print quality. Not one shirt i've orderd through printify has held up. using printify = damaged brand.

when you pick a garment out of catalog the infor you have on that garment does not come over when you start editing the garment so makes it difficult when your adding a item description

Options are limited and kids clothing need short clothing options that are not available here.

This app is complete garbage, top to bottom. I used this looking for an alternative to my pervious drop-shop T-Shirt app. After using their glitchy creation process, I created a design and order 3 sample tshirts. When the shirts came, not only was the quality poor on the print but the print melted and stuck together which ruined the shirts. I reached out to their JOKE of customer "support" org only, after 3 tries to get a partial refund. Don't waste your time with this joke of a company

I deleted and canceled this app last year and have been getting billed the entire time since. Just got a charge for around $40 USD and have not used it since last year. Please help!!!

I'm not getting any reason why my orders are being cancelled. Nor is the order going to a different print provider when it's cancelled by one print provider.

I do not recommend them. They do not have reliable vendors who ship on time. They often just create shipping labels to make it seem like orders have been sent, but there are no clear timelines for when items will actually arrive. They tend to defend their partners and do not show concern for the customer experience.

This app is so broken, it's ridiculous. - Almost all the same features as 5 years ago, no development happened. - API has issues and doesn't work properly. - Product copying issues - You have no way to look up the products that are synced if you want to link a lot of external products. - Outages where you are not able to work. Buy hey, offering a premium subscriptions for not having even basic features working properly is the way to go these days I guess. This app is stuck in the stone age and probably will be there forever. Even if you try to automate something with a chrome extension because the plugin has a severe lack of features, your limited to the fact that's it's also broken and unreliable. That's crazy, as soon as you have more than the most basic setup, it failes.

horribly services you had my things up and then you take them all down and now cant access into my account and no support when we pay for this service

No one will ever contact you if you have an issue with an order. You start a small business and expect support from your vendor but Printify is not a partner to you nor will you get any support. They will let issues ruin your business.

The inability to speak with a person makes seemingly small issues march larger. We have to use Gemini, Youtube, and other resources at times to find the answers to our questions. We understand that they want to keep the cost down and having actual customer service reps to answer a call over mundane issues is expensive. Even Google and Meta have live people to help if only to help escalate issues faster or to the appropriate department. Once we have a steady customer base we are going to look into production on our own as Printify doesn't have the customer support we require at times.

I spent $300 on their yearly subscription but they still charge me $30 each month. I tell them to promise to stop but they do it anyway. They've given back the money once. But they do have a lot of items. It just really sucks, EVERY MONTH. STOP IT I designed all my products in Printify and I can’t log into my original store. Support gave me a guide but nothing works so I can’t log out. I just designed an awesome hoodie and sent out an email campaign and I can’t even go to my shop to publish it. This is all extremely frustrating and there’s no one at Printify helping me. This is the third day since I realized my Shopify and Printify won’t connect. I’m not sure if I’ve talked to a human and I’m really trying. This is ridiculous.

Absolutely the WORST customer service I have ever seen! Actively looking for another vendor!

Ridiculously slow support response times. I have been waiting 4+ days for a reply to a support ticket related to poor print quality reported by customers. In the meantime, we continue to take orders not knowing if there's a problem with the artwork or the print network providers. They claim 24/7 support, but I think 24/7 is how many days/weeks it may take for a response. How does a business survive in 2026 with customer service this poor?

Production process is too slow. I need faster. Not 2-5 days.

Little pricey for the quality

Printify sucks!!!!!!!

Printify will not let me integrate or associate it with my Shopify store in any way whatsoever. when I try to connect my Shopify store in printify I just get stuck in an eternal loop. Have spent weeks trying, spoke with support. No solution, from looks of it I'm not the only person with this issue.

I cant get into my printify account.

UK store, just doest work at all, even you choose UK providers. When I test to purchase a t-shirt, mug on checkout page, it just keep telling me "Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address." The support team is even worst, never reply, waste of time. So dont install this app.

Absolutely terrible experience with this app. The support team is completely useless — I’ve been dealing with an issue for over 24 hours now and not a single meaningful response or solution. It feels like they just ignore customers once something goes wrong. The platform itself is unreliable, and when problems happen (which they do), you’re basically on your own. No urgency, no accountability, and no proper communication. For a service that handles business operations, this level of negligence is unacceptable. I strongly regret using this app. If you value your time, money, and sanity, stay far away.

Doesnt have trash if you make a mistake

The company has destroyed my finances and business. I have talked to chat 8 times in 9 days as I have been locked dout of my account. There are 1400 files and 620 products that are at risk of losing. I have spent 13 months alone working on buildingthis and due to a second Shopify store that I had opened in December 2025, it intercepted with log-ins and Printify (even with more tech API access than I will ever have) is unable to help me gain access. I can log in SOMETIMES for 10 seconds but I am booted out after. I can not believe such a lucrative company has affected a cusromer and their business to this extreme. I am turning matters over to a lawyer at this point. To demonstrate the broken system they use with clients- next to this review it says my business name and Printify account name and 7 months using. I have had this since 11/2024. Lastly, my Printify was ok in reguards to me able to gain access and use the app, but I was tired of having to keep spending 20-45 min each time I logged in using a different device and several security measures or error messages that were incorrect and should not have been an error becaus eI was using my real log ins, and I brought this matter to Printify attention. Asked to please remove all emails and Shopifys associated to these files and designs and lets get this straight once and for all and after that email, that night there were zero products. I was upset and contacted them first time on Live Chat. After that everything went down from there. I believe it might be intentional at this point as my agents will be in middle of clocking out from their shift after working on the matter together and they abruplty leave or they argue about screenshots that I can see compared to what they are looking at live, or they allow me access while on Live chat and when chat ends, I am blocked and my screen logs me out and I can not get back in. It is a revolving and grossly noticible pattern.

Terrible. We trusted this company to provide merchandise for our customers and they did not ship items on time and shipped the wrong items to multiple customers. We've refunded everyone on our end and Printify is not refunding us for their mistakes. I do NOT recommend this app if you care about how your brand looks to customers.

I have 8 shopify stores so i have used dozens of apps over the years. I don't often write app reviews but when an app that i'm paying for is especially bad then i think it's worth writing to warn others. I'm happy to back this review with error screenshots, error messages and the faults I have experienced so feel free to message me if interested. The app and support are terrible. Constantly have issues publishing and creating products and the support team never ever knows why. As an example, i have been trying to publish products for three solid days and also on with support and they have absolutely zero idea why nothing is working. Overall it's a very very frustrating app to use.

Es ist sehr interessant das die nichts hinbekommen, gerade noch neu angemeldet und schon verbindet sich der Shop nicht. Anscheinen existiert mein Name nicht und ich soll ein Fake Person sein.

When asked why my products would not migrate into Printify, I began a long journey of a frustrating emails trying to ask one question. For over a month I have received emails that stated "we need to forward this to the tech department". As of today I have not received a solid answer to this question. I do not recommend this company just for the fact that the communication department relies highly on AI to answer the questions.

Do not even bother with this app! I have been trying to get a login issue resolved for almost a month now and they just don't respond now. There is no excuse for the lack of customer service they provide. What a waste of time! It appears they don't even care to try and get issues resolved!

Products go out of stock constantly and they never comeback. Tried republishing over and over. More than half of my Products are out of stock and cant sell anymore I guess

Terrible Support & System Bug Ignored Printify flagged valid customer addresses and phone numbers as “invalid,” blocking order fulfillment. After hours with support, I was told to “use another provider” instead of anyone investigating the issue. This wasn’t a user error — it was clearly a system glitch between Printify Choice and their hidden print provider. Yet no one took ownership, no escalation was provided, and the order remains stuck. If your business relies on dependable fulfillment and real support when things go wrong, beware — Printify leaves you stranded.

Constantly freezing. Initial font search excludes common fonts eg. Roboto. But available when adding text (When not frozen).

Worst ever customer support, and even not assigning any agent to the live chat i am trying this since 3 days.

If you’re looking to do embroidery, stay away. Im not sure i can convey just how bad the experince has been. They are not able to tell you why something "fails" digitsiation. Just that it does. The poor communication and what feels like constantly shifting embroidery guidelines make it unusable. You can submit a simple design a simple as three large uppercase letters (e.g., “ABC”) and have it approved - then submit the exact same design with different letters (e.g., “DEF”) and have it fail without any useful explanation. We check each design and all meet the guidelines so when you get told "does not meet" it woud be somewhat helpful if they could say "what part" does not meet . All you're told is: “Digitization failed for the embroidery. Please update the design to meet the embroidery criteria.” We only submit designs that already meet the stated embroidery criteria, so when we ask, “Can you be more specific?” we either get no response, or the reply contradicts the embroidery guidelines. Example 1 – Polo Shirts: We ordered samples of three different polo shirts to compare shirt quality and embroidery. Immediately, there were issues. We were advised: • Front Print – Digitized Successfully • Right Sleeve – Digitized Successfully (this included multiple lines of text, complex script, and an image of an aircraft) • Left Sleeve – Digitization Failed The left sleeve simply had a 1” x 2” rectangle. We were told it was “too complex.” Yes, apparently a rectangle is too complex. When we pointed out that the other sleeve included an aircraft shape and complex script (clearly more detailed), we were then told the sleeve was “unsuitable for filled designs.” We referred them to their own embroidery guidelines, which say nothing about filled designs being unsuitable. In fact, it specifically mentions that small gaps will be filled, and advises to “keep your design simple.” You know, like a rectangle? I don’t think a shape gets any simpler. Nearly a week later, we still have no clarity on why it failed. As far as we can tell, it meets all the criteria. Thankfully this was only a sample - imagine a customer dealing with this. (Which, when you think about it, we are too.) Example 2 – Embroidered Caps: • Cap 1 – Featured 3 capital letters – approved, no issues. • Cap 2 – Same design, different letters – rejected. Order cancelled. We were told: “Digitization failed for the embroidery. Reason for rejection: Small Shape/Text.” We asked, “Can you be more specific - which shape or text is the issue?” Their reply: “We are currently in touch with the team responsible for the embroidery process and will keep you informed with any updates.” We referred them to the Cap 1 order, which used the exact same layout and was approved. The next day, we were told: “Your order had to be cancelled and refunded to allow for production to continue.” What the...? We still have no idea why it failed - awaiting response. I was hoping Printify embroidery would be a good alternative to Printful. While Printify is slightly more expensive, it doesn’t charge a digitization fee like Printful does. But clearly, that comes at a huge cost in frustration and reliability. UPDATE 28 Aug: Whlst their other products and support was previously (5 stars), there has since been NO support on any orders. When tying to login to view support tickets it says "user suspended". No details why and no explanation. Chatbot also does not connect to an agent. At this stage, there is NO support. Horrible experience for what was once a great service.

POS App. I submitted a File for DTF Printing on a Onesie. I work with DTF daily, my customer received a blurry DTG print. Looks like crap. I reach out and send a pic from my customer and they say send another pic. the pic I sent clearly shows the horrible print quality. they are ripping me off and I'll never use this crap app again

Absolutely the worst print on demand system there is. I have tried so many times to use this but just keep going back to Printful. The shipping, profit and everything else about the Printify system is terrible. I gave it one star as they have a decent range of products but not useful if impossible to setup correctly. I have close to 8 stores so not new at this and I would pick Printful every single time. Sadly I just heard that both companies are merging so I hope they just trash the current system.

I have store on Shopify and Etsy using Printify. I've been using Printify Premium and Printify Choice to fulfill my US orders, and while the platform has many strengths, the recent quality control issues have been very disappointing. Out of around 10 orders placed this past week on my Etsy store, 4 orders involving the Gildan 64000 shirts were delivered in the wrong size—that’s a 40% error rate, which is unacceptable for any seller trying to maintain customer trust. The most frustrating part is that even reprint requests haven’t been handled properly. Order #22620698.30 was originally sent in the wrong size, and even the reprint arrived incorrect again. Now I have to go back to my customer, ask for another photo, and repeat the submission process—all while trying to reassure them that we’re doing our best. The other affected orders were: #22620698.36 #22620698.35 #22620698.25 I now feel I can’t even rely on the notes I leave in the issue submission box—so going forward, for every reprint I’ll have to reach out to your support team directly just to make sure the correct item is actually sent. That shouldn’t be necessary. As a paying subscriber, I expect a much higher standard. I’m spending more time apologizing and fixing mistakes than growing my store. Printify, if you are reading this—please take this seriously and improve quality control, especially for Printify Choice orders of Gildan64000. This is impacting small businesses trying to deliver reliable service.

Printify has a lot of potential, but the user interface really holds it back. Simple tasks often feel confusing, and the dashboard layout makes managing products and orders more complicated than it should be. With a better, more intuitive setup, this platform could be so much better. Right now, it’s just too frustrating to use consistently.

the prints are very low quality

Tried using Printify, but it’s been more hassle than it’s worth. It’s a great idea in theory, but the execution just isn’t there. Definitely not the smooth experience I was hoping for!

Printify’s interface feels clunky and unintuitive, making simple tasks more time-consuming than they should be. Navigating the platform isn’t smooth, and the overall experience is frustrating. There are better options out there.

App is very easy to use. Customer Service is one of the absolute worst I have ever come across and be very very careful what products tou choose. Quality is substandard at best.

Not great. Set up my products and the orders started coming in… However they, Printify, put a hold on my payment method for 24-72 hours. Some orders were processed and shipped. So I’m not sure why a handful or order and recent orders are being held. Makes zero sense to me. And if I want to add money to the Printify account, I can’t use a card, I have to use google pay, Apple Pay, PayPal, etc. it’s not convenient at all. So yeah, pretty not great first impressions.

My store was integrated in Shopify 10 days ago after investing a lot of time and money just to see that 90% of the inventory appears as "sold out". Have reached Printify more than once asking when this gonna be fixed and they just keep saying they don't know so I wonder who is supposed to know? Unbelievable! Time is money folks.

Unable to signup with Printify's Shopify app using Google API. Error message said "Something went wrong. Please try again later."

Terrible. cost me customer because the interface didn't work.

Abysmal. Avoid. Overpriced. And really poor customer service.

Awful, just awful! No phone #, no merchant service. They remind me of the merchants from the 1850's selling to gold miners. No gold miner ever made money, but the people who sold them the dream certainly did. I can't wait to find other providers, keep inventory, ANYTHING, to get away from Printify. Build your store on something else.

really bad, does NOT work photos and edits do not sync over very disappointing set up new product and advertised and then Printify said they could not provide

probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again. So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November. When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer. Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor" All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A. UPDATE We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system. This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer. Save yourself the trouble and use someone else.

AVOID THESE PEOPLE, THEY TOOK MY MONEY FROM MY PAYONEER ACCOUNT AFTER NOT FULFILING THE ORDER. THEY SAID I CANT GET MY MONEY BACK, WITHOUT NOT INFORMING ME PRIOR. THIS IS THE HIGHEST SCAM IN THE HISTORY OF ALL SCAM. I WANT MY MONEY BACK PRINTIFY OR I WILL KEEP TELLING PEOPLE OF HOW YOU TOOK MY MONEY AND YET CANCELED MY ORDER.

We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.

UPDATED 10/9/23 In response to a dreadful customer service experience our sister company had, we've immediately uninstalled this app and will not jeopardize our customer satisfaction by using this third-party provider that sells fourth-party products. If your store is committed to timely interactions and positive experiences with customers, avoid this app at all costs. Don't be left hanging with angry customers demanding answers while you look foolish because you're waiting for days on end from the Printify support team. Scroll the other review responses from Printify where the company confirms they can't manage all of the messages they get from Shopify merchants. Only use this app if you want to be left in the dark about your customers' orders and look the fool because you can't give them timely answers and resolutions. - ORIGINAL: App is useless, website is useless (copying and pasting directly from the Shopify dashboard it doesn't recognize our store email address so we can't log onto their main site), Twitter "support" has gone nowhere. We have had a customer asking for two days the status of his order and have no answers. He ordered two items. It showed that both fulfillments were requested and that one was in production expected to ship tomorrow. The other was requested but there was no information anywhere except for his actual Shopify order. Tweeted Printify for help almost 24 hours ago (since we can't get into their website) and there is still no answer on the status of this order. It appears that one of the items - the one scheduled to ship tomorrow -- has been cancelled now. We have no idea what's happening with the order and have no information to give to the customer. Maybe this type of customer service is acceptable to Printify -- and based on reviews and social media comments it's clearly not working -- but this level of service doesn't cut it nowadays. Highly recommend using Printify if you want to feel powerless in your customer service delivery and looking like an idiot when you know nothing about their order. This is his first experience with our store and since Monday (today is Wednesday) we haven't been able to answer basic questions like: How long will it take for my order? Reason being: We don't even know if his order has been placed, or in production, or cancelled. Buyer beware.

I wish I could give this 5 stars. I wanted to so bad. I feel like it could be a really good product. The problem is, it doesn't do anything it advertises from what I can tell. I tried listing a shirt with a few variants and for whatever reason, it will not display any stock available. I've checked the settings multiple times in the app and it still doesn't work. I've been on hold waiting for a support agent to answer chat for over 2 HOURS! and no response. Unfortunately, any email to support has also gone unanswered. I'm looking for another app, and I'd suggest you do as well.

Constantly having problems. First Printify changed in such a way that color swatches disappeared- it took my team almost a week to fix, with Printify unable to identify the problem. Now out of the blue when you try to save just the description to Shopify, Printify is overwriting everything, titles, mockups, etc. Their constant issues are causing us 100’s of hours of repeated work, and resulting in delays in opening our store - thus causing their print providers to lose sales. We may have to put in 100’s more hours and more away from printify. They don’t do the printing, only provide an interface- and if they can’t reliably offer that, then they have nothing!

Printify is garbage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They cancelled my account without any warning...you can't get a direct answer from customer support! I had multiple orders that needed to be fulfilled and they left me holding the bag without any response.....I would not use this company to grow my store....they are inconsistent and their customer service is garbage....STAY AWAY FROM PRINTIFY ....Update 1/13/23 - I have submitted all documents to verify my account days ago. What I don't understate is why would Printify let me place multiple orders previously and not verify my account? Then out of the blue and without warning you ask me to send documents to verify my account!! I sent multiple emails with the required information to Printify... no one has responded to help me. When I talk with chat support they give me the same response..."They will forward my information to Merchant Support" .....WHAT???? No one can go into the system and look at my account to see what's going on??? REALLY??? Very unprofessional and complete chaos!! My customers have placed orders and my reputation is ruined because I can't see what is going on. I am an American merchant so my account should be easily verified.

Tried again because I was hoping the pandi had something to do it with it...but nope. They are still horrible. Two out of my 4 orders were on hold with them and they couldn't even give me a reason why! It is not the files becuase the files are way above minimum requirements. STAY FAR AWAY! BLATANTLY LIED TO ME! SCAMMERS! Two moths to ship order! I used them before and their print quality ( on dark T's was horrible). I thought I would give them one las chance because they offered a product PIXELS and PRINTFUL do not offer. Its been two months and the item not even shipped. I understand COVID but I have not dealt with that long for either of the above mentioned print on demand providers listed above that I love and use regularly. Here is where it gets worse. They have no respect for their clients and lied to me in my face! They said they could not refund me because the ordered had shipped. They provided me with a tracking number. 3 days later it still had no delivery date. I asked them for a refund again and they said it had shipped. I invested further and all they did was create the shipping label to obtain a tracking number with no planned day to ship! THEY LIED in my face as a customer! DO NOT USE! I try hard to put myself in other companies shoes and I have not left a bad review in YEARS but this is not right. Two of their assoicates lied to me and the kicker is its super easy to get detailed information on tracking numbers if you go to the actual shipping provider and not just the link they send you. PIXELS and PRINTFUL are 1000 times better than this company. They are truthful and their products are great. I order weekly from both!

A year ago I contacted Printify and expressed concern that all the kids models for the products that I was selling in my store were white. That was the default. My brand celebrates Black culture, so it's a bit inauthentic for me to have a white baby wearing a shirt that affirms Blackness. I asked customer service if there were Black models and they said no. One year later, nothing has changed. Sad.

DO NOT USE THIS APP!!! THEY ONLY WANT YOUR MONEY, AND THEY ARE NOT WILLING TO HELP YOU. If I could, I would give them zero stars! I signed up for an account in July. They allowed me to make multiple products, order multiple samples and place products on my website to be available for purchase. Fast forward to November, they send me an email saying my account is under review for verification failure. I verified my email according to the instructions in their settings. They are demanding me to show them the following: 1. Picture of yourself holding a valid ID or passport 2. A valid proof of address – such as a utility bill (water, electricity, internet), a bank or a credit card statement, or an insurance letter (invoices are not accepted). Your name, address, and date (no older than 3 months) must be visible. 3. Credit card/s used under your account – to provide evidence of the associated card ownership, please send us a photo of yourself next to each card that was used on your Printify account. For security reasons, please make sure to hide all digits apart from the last four digits of the card number and cover the 3 digit CVC number. I basically told them no, because it is an extreme invasion of privacy, not to mention a huge inconvenience and disruption to my business. I've already ordered multiple samples and placed the products on my website to be available for purchase. I've completed the email verification under the settings menu. These things should be enough verification without you needing to see my personal information, and putting my finances at risk while handling such sensitive information. They suspended my account, and I will never do business with them again! And you shouldn't either!

Beware, Using Printify has become a dangerous gamble for your business. Printify had a glitch from Sept 1st - Sept 10th, 2022, where ANY order with multiple lines had only ONE item printed and sent. But they marked every order as COMPLETELY fulfilled and customers were sent tracking information for the FULL order but received only one item. Now imagine this time X amount of orders in this 10-day period. There was NO merchant help except sending cancellation emails two weeks after the fact. I spent hours chatting with customer service and begging for help and to actually figure out which items were actually shipped. The agents were all nice enough but Printify wasn't going to offer any real support to many, many botched orders besides issuing a refund for the unproduced items. Honestly, it's a disaster and they could care less about the merchants or how it affects small businesses. After a nearly 2-hour chat, one kind agent was able to have my replacement orders upgraded with expedited shipping as an exception. But today I find out that they have not placed priority shipping on the orders, and have actually disabled the help chat. This is the perfect example of how little they care. I'm hoping multiple merchants will help report them to Shopify for their lack of service.

Good pricing but inconsistent results. I had many print quality issues with their providers. As they are essentially the middle person between you and the printer getting issues resolved was very labored and at times not possible. More importantly, when building a brand you cannot afford poor quality results or inconsistency both of which were issues with printify. If you are looking for a quick profit then Printify may work as the pricing is good. I rather pay the additional costs with Printful, who is not a middle 'man' and actually produces your product, or pay the upfront costs and order in bulk from a good screen-printer. The quality I have found more consistent.

Before the holiday season, I had a mostly positive experience with Printify. However, during the 2021 BFCM and holiday season, I had an abysmally horrible experience. I had around 200 hundred sweatshirt orders that said they had been marked "shipped" from the print provider. I assumed that to be the case. Then I began getting emails daily from customers saying they had been waiting for their orders for weeks, and there were no tracking updates since the initial scan. I reached out to Printify, and at first they were helpful in setting up replacement orders and deeming packages lost in transit after 7 days. However, by mid-December, I was receiving around 25 emails per day from customers that they were not receiving orders and didn't have tracking updates. It was very clear this was a bigger issue and that something was going on with this print provider - it seemed they were printing labels, marking them shipped, and then just not shipping products, for whatever reason. I reached out via the customer service chat, but they continued to make me submit an issue for every order individually, rather than acknowledging something was going on here. I compiled a list of around 200 orders that were "lost in transit" and sent to their customer service team, hoping this would reach someone higher up, or directly to the print provider. However, they continually passed me off to different customer service agents, acting as if each order was an isolated incident, and made me submit around 200 individual issues for orders lost. The nail in the coffin for me was when in the middle of all of this, they changed their policy on deeming packages lost to be 14 BUSINESS days after the last tracking update. So, I had to tell my customers they had to wait almost 3 weeks, during the HOLIDAYS, before I could reship their package. Most customers did not receive their orders in time for Christmas, even when they were well within the holiday cutoff date, and some even accused me of lying about shipping packages since they received no updates after the label was created. Printify did absolutely nothing to make this right, and never gave me insight into what happened. Months later, I received an email from the owner of the print provider that I had issues with, apologizing for the disaster and asking if he could do anything to make it right. I assume they reached out after noticing the drop in sales after I stopped using them (and never will again). Would have been great to be in touch with them when this was all happening, since they were clearly aware it was happening. Overall, a horrible experience, and Printify never made an attempt to make it right.

So I have been paying the monthly $29 rate and I asked the question, how can I tell if my products are receiving (the up to 20%) discount? Currently they have no answer. Makes you wonder... From chat "I'm sorry to hear that! And yes, we'll definitely get back to you. Unfortunately, we don't have a list of the regular vs premium prices, but I agree that it would be very useful and we hope to have this available sometime in the future "

I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. I requested a cancellation once or twice because the printing time was so slow (which in and of itself was a little stressful.) Side note: it's difficult to upgrade shipping to express with some vendors of Printify. Then came the "True Red" debacle and that's when I realized that my customer service goals and Printify's customer service goals were not aligned. Here's the story: I created 5 different custom designs for 5 different customers, all from the same team. All were created with the same red background - however the numbers were different because they were for different athletes on the team. Upon arrival, one client realized that the print background had come out a salmon color, not "true red". I immediately contacted Printify, shared the picture that my client shared (without the plastic covering on the edge) and their customer service was great - they said, oh that's unacceptable, we will have them reprint. Unfortunately, I was charged for the reprint! But that wasn't it. Obviously, the other prints came out the same way, and my clients were all a little ticked and nervous (understandably). Meanwhile, Printify pushed me off on different customer service people who said, well, we can't help you unless you get all of those clients to send us a picture of their posters. I said, well, lets see how the process goes with the original concern I submitted - the one that they reprinted and never refunded. There was crickets on that as they continued to hand me off to one another and it only took me a few days to realize I couldn't trust Printify support to solve the problem. I sent the file to my clients local Staples via email and the true red printed perfectly. And I paid for all of it because that's the type of customer service I provide. I was never able to speak to the printing vendor (Circle Graphics) specifically to figure out what the problem was. So - if you have anything red, or you need a print fast OR you have a high standard for yourself and your vendors when it comes to customer service, you may want to rethink Printify. Unless I have major lead time and zero red, I'm going to pay more with a service like Staples. I hope this helps you make the best decision for your business as well.

My experience with Printify can be summed up in one word: demoralizing. Initially, I was excited to work with Printify after seeing a lot of positive sentiment online. However, the first order I received was faulty with the design printed too high and uncentered. When I reached out to Printify's support team, they confirmed it was an error on the print providers end saying in their exact words "You have followed the guidelines for placing the design correctly. Placement is at the center, and the art file is inside the safe area (dotted lines)" and that "the order was faulty". They offered a free replacement. Unfortunately, my core issue was that I now had mistrust in the orders being fulfilled properly. Like any decent merchant, I can't launch my store until I can have full confidence that my customers will receive a high quality product. Since the first order was faulty, I needed tangible evidence that it was a one-off case and the subsequent orders would be fulfilled correctly. I asked for expedited shipping since the alternative was waiting another 10 - 30 days to receive a new sample (delaying my launch and revenue stream during that time) but they were adamant on me paying extra for expedited shipping. All for a product that should have been fulfilled correctly in the first place. I feel left in the dark with little confidence that the products will be designed properly. Best case scenario, I'd have to settle for a delayed launch thanks to a Printify error that they admitted to. By the way, this was with "one of their most popular print providers" — their words, not mine. In the meantime, I'm exploring working with Printiful since their shipping across North America is quicker and not print provider dependent. It requires a whole rehaul of my website which is the demoralizing part but I think it'll be worth the effort.

I am very dissapointed in Printify. They mailed my customer 500 t-shirts that were ALL damaged. I have not recieved a response from customer service and I have lost money on this transaction becuase of their faulty products. Very poor customer service and products.

After my last order ships I will be cancelling. I just opened my store and have had items lost in shipment, 2 customers waiting over a month for their products, 2 reprints on orders for quality. This affects the reputation of my startup and this is totally unacceptable fulfillment. I will be finding another POD distributer.

We like the products, but the app integration NEEDS to be improved. We added a bunch of products from a couple different print on demands providers, one of them being Printify. We made edits to the products directly on Shopify after they were added to our store. The other print on demand provider handled our orders exactly right and the integration with Shopify worked perfectly (correct items, shipping notifications to customers, etc). Printify, however, had everything messed up! I had to manually change every single order. Shipping notifications did not get sent to customers, and I now have a bunch of orders that think they haven't been fulfilled even though when I look at the order on Printify, it says delivered or in transit. This has been an absolute nightmare. My guess is the reason is that we're supposed to edit products within Printify before pushing them into Shopify, rather than editing after they've already been pushed into Shopify. But the other POD provider handled everything correctly, so why couldn't Printify?

I am so DONE with Printify. Every time I go to place an order the products are out of stock. My store offers t-shirts ONLY from them. Variants are constantly out of stock for every every single shirt and the order is denied until I have to go fix it manually... They can't plan to keep product in stock??? This is supposed to be print on demand so that I don't have to babysit EVERY SINGLE ORDER. Printify is awful. Support for Printify is EMBARASSINGLY bad. They don't understand issues very well because I believe they hired mostly non-native english speakers that are operating from cut and paste scripts. Instead of fixing issues they tell you to recreate the product all over again using one of the many different confusing print providers that will offer different brand t-shirts with different color options. If you want to offer a consistent base of products in multiple colorways - you are just screwed, but that won't stop them from trying to convince you that their "order routing" feature works. It does not... not even close. Also, the product image thumbnail generator for Printify adds a silly amount of empty space around t-shirt thumbnails making them look ridiculous. They haven't fixed this or offered a solution for years. I have had complaints from customers and even had test orders come with very poor quality due to insufficient ink applied to the shirt and the color matching is a total crapshoot. It depends on the print provider. Not all of Printify's print providers are consistent. Some will do a horrible job matching colors, and others will do a horrible job applying enough ink. Again, when they ask you to recreate a product... You have to redefine every attribute... pricing, titles, description, size chart, it will overwrite your thumbnail images... It is so tedious. Save yourself the hassle! The low prices at Printify are low FOR A REASON. Save yourself time and effort and just pick a different solution for your print on demand needs. Your time is valuable, and if you go with Printify you will spend hours and hours micromanaging your products because their site doesn't work in a sensible way. I have mentioned these problems to their support team over and over through the course of many years and I have never gotten help that resolved these issues. They don't actually care.

Customer service was extremely unhelpful. There was an accidental charge to an old credit card, I added the new card on file and requested the charge be reversed on the old one and charged to the new card on file but they refused to do it. Horrible customer service...

Horrible, I have less than 100 total orders and have already had two misprints where the back of the design wasn't even printed. Ordered some items for myself and got them today, 2x2 stickers are washed out, tee graphics are wrong color, and the front pocket print is so blurry. I'd stay away from using this app despite all the great things people have to say about it.

I used this app to create aop tees but I am in Canada and the prices are all in US $. An AOP tee was $22 US and the shipping was $12 US = $34US. That is $44.20 CDN and I can't charge more than $45 for a tee even if it is AOP. Not to mention the tee is only a 4oz tee so probably see through. I will not be using this app going forward. Therefore, I gave it one star based on price for me, in Canada.

UPDATE: Things have changed since this last update. It's MUCH easier to use. Seems to have more products. Im still unclear on the pricing. Below Printiy states, "You'll only pay for the products being ordered, and their shipping costs." Still unclear on that statement. Does that mean I'll only pay for the product (1) being ordered? In other words, I pay per item? Or I pay the full amount when I make my first sale? And is the shipping costs added to the sale price? I've sent an email and tried contacting a rep for this info. I haven't made a sale yet So TIME WILL TELL. An email from a real person explaining would be great. -5 are you kidding just to try the "New Rules" are I have to sign up and pay 299.00? Hardly. I already pay Plenty to Shopify. What the actual Heck. This service of Shopify is getting worse and worse. NEWBIES BEST ADVICE READ ALL THE REVIEWS if you have to pay to try DONT DO IT there are plenty of places shop around

I like Printify because they have black mugs, I cannot find black mugs on any other supplier right now. I do not like printify because out of the two mugs i've sold so far one arrived busted. I refunded them my self and will probably be removing their products from my store after seeing how hard they are to work with based on other reviews here.

Be careful while using Printify.. They cancel many orders and sometimes they make you wait 10+ days and then they cancel it so by the time you fix all of this your customers have to wait almost a month to get their orders. They cancelled so many of our orders over and over again and there is virtually no customer support. Their system also has a lot of glitches so be prepared for that while creating products.

UPDATE: After posting this review, a customer service supervisor reached out, and has repeatedly asked for us to update/change our review. So here goes: -Printify did refund our problem orders placed with them in November after a lengthy email exchange (thanks, because we did refund all of the purchases our customers made). -We have since removed all of our PRINTIFY supplied items on our site, and are actively looking for new suppliers. -We will not be amending our review from 1 star -- because we received numerous 1 star reviews from our customers about their purchases -- which of course affects our reputation with future customers. ---- Since PRINTIFY does read these reviews, our suggestion would be: find more reliable suppliers, and work on the quality of your products, but also your customer service and customer interface on your site, so problem solving isn't so difficult. If i could give them a negative star review, I would. Over the past year or so, we've had problems with 1 of every 2 orders placed with them. We even upgraded to Printify Premium a few months back to see if that helped... and the customer service actually got worse. ++Shipped partial orders, and claimed they were complete (check) ++Misleading product descriptions (check) ++Poor quality products/printing- totes & pouches (check) ++Shipment labels generated (to stay within stated printing timelines), but products were not handed over to shipping carries for DAYS (check) ++Average time to get a reply from Customer service (2-3 days). I've emailed them so many times, I feel i know each of the staff... Otto is the most responsive, he replies 24 hours later typically. Excuses and lies - an "passing the buck" to their providers seems standard. Final straw, after days of waiting for a problem ticket reply, was is getting an email saying that the TRACKING system from USPS is not accurate, but the 'items' are their way and they're "sorry for any inconvenience." Sorry doesn't cut it, and neither does blaming COVID for delays, its been 9 months, and we're all dealing with covid with our own businesses, which is why its important to be transparent with your customers and provide accurate and honest timelines and details, so everyone knows exactly what to expect. Do yourself a favor, (and avoid 1 star reviews from your customers for you, as well)... find a different company for POD.

BEWARE: The Worst Print On Demand Company EVER Seriously I am shocked how disappointing and unprofessional Printify has been. They have completely abandoned sellers. I have orders from end of November not yet shipped. Printify has left us sellers hanging. I sell on Etsy and have MANY rightfully angry customers. Printify started slowing down in early Dec and instead of being upfront with their delays, like other POD companies have been, they made minimal announcements and have not been real with us once. They just keep selling false promises and moving deadlines further and further back. I have been telling customers on Etsy their orders will ship day now because printify's lack of clear communication and false promises. 'any day now' 'holiday arrival' Absolute junk customer service. They barely reply and when they do it's a stock reply that doesn't address your question, sending you in circles. Their customer service is straight up useless and endless hoops It's now been a month and my customers are justified in being pissed at me for dragging them along for a full month. They are at a point where they can't even order or shop for new gifts because they have been waiting on Printify to come through, which Printify falsely led us to believe. And to make matters worse, Printify will not allow us to cancel orders nearly a month delayed, forcing us to continue to jerk our customers along or eat the costs. The samples I have ordered are unsellable. Sloppy application, the ink colors are sloppy, super pixelated print quality. Zero quality control. There has been zero accountability from Printify.

They were great when we started in March 2020. However, since about August the customer service has been terrible. Issues with deleting items from our store, or even navigating through the store go unresolved for weeks on end, with responses that never go beyond 'our tech team is working on it' and no idea of a resolution date. Abandoning trying to get this resolved today, and terminating our account and finding a different dropshipper. Update - Dec 10, 2020: It took 8 weeks to resolve the issue, and was only done when I submitted this review. However, we are still having issues - today I cannot see my store at all, and there is no option to contact Printify support - that has disappeared. The only thing I can do is see help articles, which do not help with this issue I am having.

Re:Support, forget it. Well the shipping zones didn't work right, not saying I didn't do something wrong. I contacted their support and the "live" chat says, usually responds within a few hours, ok, let me try anyway. So I reach support by waiting 3.5 hours, explain the problem in detail and they give me a standard setup FAQ. I tell them those steps don't work, wait 15 minutes for them to see this message and 10 more for them respond. They send me another article, I walk through it and tell them it's all done, it takes them 15 minutes to see that message and 10 to respond with a walk through video that is 3 years out of date on the interfaces. I tell them I did the steps in that video anyway by poking around. I am now at almost 5 hours, waiting for them to read my message. I totally expect they will tell me to read something else without reading all the words I wrote. If you think you might EVER need vendor support, do not install this app. I'm still waiting.

This app is continuing to ruin my business. * 3week + orders backlog. * System duplicating products in orders and charging me (customer support says it's my fault). * System does not recognize out of stock items. 20+ manufacturers for item, have fun trying one by one hoping they will have it in stock (1 try = 1 day). * Once system changes manufacturer they will missplace your print without letting you know and send it to customer. Guess what, its your fault too. * Customer support is worthless and many more... Only way to get help is to leave bad review. Give me dedicated customer support agent so I can fulfill my backlog caused by printify, I will delete this review and move on somewhere else. If not I will update this review everyday so its on top

What could have been a 5 star review has been reduced to 1 in less than 48 hours. I have used Printtify to order a couple thousand dollars worth of merchandise in the last 30 days for election relation items. I receive an email 3 days ago saying my orders are on hold becuase the printer ran out of banks, with instructions to transfer the orders to another provider that don't work. Not just a couple of items over a dozen in some orders. I figure maybe I am doing something wrong. I find no way to contact a live person to help me with hundreds of dollars of orders pending. emails go answered, chat box goes unanswered, nothing. Total silence. My card has been charged almost $1000 with nothing to show for it and no help transferring these orders to providers that can actually handle the orders they are getting. If I don't hear back today I am back charging the charges on my credit card and will make it clear to anyone considering using this service that to do so is at their own peril. Tech support shouldn't take 2 days! And if you're going to own a business like this have at least ONE person who can answer a telephone. I am VERY upset at the prospect of having to refund THOUSANDS of dollars in client fees NOT TO MENTION the response from those clients. IF this company comes through I will update this review.

Dear SELLER BEWARE OF THIS APP. They ship features that cause lots of bug without informing the sellers. Last week our shipping software had issues because they couldn’t fulfill our orders on shopify anymore. Reason of the problem found : 7 products of our catalog had changed their location ID. We investigated and Shopify found that Printify has modified some of our product catalog THAT ARE NOT MANAGED BY PRINTIFY Without our consent or an alert, Printify has changed the location ID of SKUs, and because of that HUNDREDS of customers couldn’t have their order fulfilled on shopify and receive their tracking. This caused lots of TIME spent to resolve the issue over the past week. I sent an email on Friday and didn’t receive any answer. This isn't the first time they update their app and they have problems. Therefore : 1. We will uninstall Printify APP 2. We are stopping to sell printify products until you find the issue with a precise report. This is not the first time we have problems with printify and I find your customer service totally useless. I don’t recommend printify, they have a nice design, and look well integrated with printers, so you will find easy to create products and sell them but if you have any problem : - they will not help you (customer service without tech skills and helpless) - Never compensate you if you have issues that affect your sales/margin/customer experience (despite this is totally their fault)

Update: It has been a week and still have not heard word one from printify. This is absolutely terrible!! We use several other suppliers and we can easily get ahold of them with questions. I am really going to be taking this into consideration on all future products that we launch and unless this crap gets fixed and your customer service becomes existent we will have to look for other providers. If you want our business give us a call/email ASAP. We should not have to 2ait 2 weeks for this!!! This is insanity. For one support is taking like 7 days to get back to me. What am I supposed to do here tell my customer to wait 3 weeks for their new order or to jus eat the cost and pay for it again? 2. Printify is somehow merging address line 1 and address line 2 from my Shopify store so every time there is an order with a PO box, apartment #, or business I am getting an error. The worst part is when I get this error it is literally 2 seconds after the item is sent to production which means I can not cancel the order, I can not change the shipping address, and I can not even contact support from the particular order that is having the issue. I can literally not comprehend why Printify would sent an order to production and then literally 2 seconds later notify me that there is an error with the shipping address that there is no way to fix. Woudln't it make a 1000x more sense to run the shipping address before sending the item to productino so if there is an issue I can just fix it myself rather than wait 2 weeks for their "Support" team to get back to me? What am I supposed to do in the meantime just sit around and get bad reviews on Etsy? Or, do I place a second order and eat the cost? It's a lose lose and Printify someone turned such a simple fix into a nightmare.

I don't usually do rating. But this needs to be highlighted. I have sent a few emails to you guys on a lost parcel which my customer has been waiting since months. Printify sent a confirmed notification of shipping on April 25, and now it's June 26! It has been a good 2 months, totally no reply, no news, nothing. You need to rectify this!

An order was placed through our website May 26th. Have reached out to support 4 times within the month since and haven't heard back and the order still hasn't been shipped.