DezLin

Outstanding customer support and product for our needs. Whenever we have had issues they take it seriously and fix it quickly and check in with you. Originally, the biggest problem was that there was no way to see which products were connected to which customizer templates. With hundreds of products, that created serious management headaches. Editing or troubleshooting meant guessing what was attached where, which is not sustainable long term. The team has now added an “Assigned List” inside the template view, which clearly shows the products connected to that template. That alone solves the core visibility issue. They also improved the search functionality and added an “Apply to All” option, which makes managing large product catalogs much easier. These updates directly address the concerns I raised. I was very critical before because the limitation genuinely created operational risk for stores like ours. To their credit, they listened and implemented meaningful changes. Support stayed responsive throughout the process, and the improvements show they’re serious about building a better long-term product. If you’re managing a large catalog and rely on templates, this update makes a big difference. Appreciate the team for taking the feedback seriously.

Phenomenal support - I originally left a 1-star review due to a serious flaw: the “approve” button wasn’t showing on mobile when the list was long — which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasn’t on the roadmap. - To their credit, Helium’s leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation. - The issue is now resolved, and mobile approvals are working as they should. It shouldn’t have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve. - Thanks to the team for finally addressing it.

UPDATE 4/8/2025: They have updated this app and it works great. I totally forgot to update this sooner! I am so sorry. They are fantastic. The app is a great idea however in real world it doe not function well. It constantly disconnects and stops adding products to the customers carts even though the products are clearly checked. We have had multiple talks with them and the issue keeps persisting. They will fix it and then it doesnt work again. We dont know whos fault it is or why this keeps happening but we are losing thousands a month because of this issue to include customer service complaints where the customer thought an item was supposed to arrive, If this issue gets fixed we will consider updating this review

Customer service is fantastic. Answered me within 5 seconds on a Sunday night. I didn't end up using the product because it didn't fit our needs but I was able to figure this out within 5 minutes of talking with their customer service because of how fast they were. Too bad! If this works for you you'll love the customer service.

Does as advertised

Does the job. Pretty easy to install ourselves without developer. Can easily mak adjustments to it. Rssponsive customer service.

throughout the last 6+ months, wholesale pricing discount has provided us with some of the best app support we could have asked for in a Shopify app. There has never been any request that has seemed like too much for their support team. They are reliable for US-based companies as their hours seem to be PST, but they would also be beneficial anywhere because of how great and supportive their development team is. Anyone looking for the best wholesale app to download on shopify should highly recommend this one here.

This is a fantastic app when it works. There seems to be no reason to pay additional for bill invites when you can create a trigger to send out automatically for free. When we did use the bill invite a lot of the emails were not received from customers or they had issues with clicking the link because it was expired the same day. And yes they used the correct link because our company emails did not work either. But when it works it’s fantastic and saves much time.

Best App EVER!!! Not on just the shopify app store but quite possibly of all time.. I have never seen an app so in depth and complete at such an affordable rate for the pro plan! This app offers a solution to every issue you could potentially face when setting up affiliates on your store. The only down side to this is the app support is via email but they are 24x7 and respond within an hour or less so it makes up for that. Overall I have been showing this app to each coworker of mine, raving about all of its features and abilities. I spent 2 days looking through the app and continued to find options I did not see previously. I highly recommend this app to anyone who is exhausted of overpriced apps with sub-par support and restrictions of app abilities.

We have used this app to display a checkbox on our product pages and it has worked out very well so far. I was hesitant about the app at first because the support was listed as email only and most apps that have email as their only source of communication tend to take a long time (sometimes never at all) to respond. That is not the case with this app, I have had multiple issues arise over the last few weeks and every time I reach out to the support team via email, I am either responded to that day by noon or early in the morning the next day and the support team is very informative and always willing to help. I highly recommend this app to teams looking for the best variant app out there, know the shopify app store is in need of more for this category but this app is the best of the best on here for what it does.

The support of this company is phenomenal. A+++++ They are lightning fast and do everything they can to help. We have run into several issues and they have been there within minutes to fix. They have even jumped onto google meets to help walk us through any issues. Please use them for all your needs.

This app installed code that broke our product pages across our entire store. I have emailed requesting assistance to fix the issues caused by this app but have not gotten a response for a few days. I will update this review as soon as I get a response from your support team.

Hi, the business owner here. Currently, the app does not seem to work very well. There are a lot of bugs and glitches such as with resizing of photos which is the builder's main purpose. The builder also lacks many basic features such as very limited ways to sort products, inability to link the table of contents to pages created, product names and prices do not automatically update which means any catalogs you have you will have to constantly update your products one by one, and so many more issues. Another key issue is if you lapse on payment they immediately lock you out and you are unable to access all the catalogs you already paid for to create I am currently waiting for a response from their customer support team and if they are able to resolve our issues we will change our star rating and update what we mention here in the review.

Response time is amazing! Glad to have apps that understand how important it is to have an in-app chat feature to immediately step in to solve problems rather than emailing back and forth for weeks like some of these other apps we have had trouble with. We had a problem setting up this app to work with our custom page builder but the support responded within minutes of us asking for help and got our issue resolved. I highly recommend this app.