Nordic Catch
United States
Reviews (11)
Huge improvement to the standard menu in my Shopify theme! Took some getting used to on choosing the layouts I liked, but now that I've got it all done, there's been great feedback from customers. I had an issue with something displaying properly on mobile, and Sarah from customer support was able to address it and fix quickly! Thanks!
Haley from support is quick to resolve issues, however they are in an opposite time zone than me, so I usually don't get them resolved until the evening. App is easy to use and works well with my store. I will continue using this app for my store's needs!
ShipFare is a game changer for shipping perishables! We've been using their shipping software for years, and it has had some major improvements in the past few months! Easy to use, with tons of great features that are a MUST if you ship any perishable products! Customer service is top-notch and the software is super easy to use!
A lot better an app from 2 years ago. Searching customers has improved tremendously. App seems to run smooth on our site without glitches. Still wish there was more customization capabilities. With Shopify 2.0 template, they only recently added widgets, but those don't allow too much customization. There is still no way to display customer points conveniently for customers. It would be nice to show in the header of your site so customers are reminded of their points. Overall improved but still room for more.
Developer reply ·
Hello there! Thank you so much for updating your review with your feedback. I'm so happy your experience has improved and we hear you on the customization pieces. As discussed we are working hard on improvements and will be in touch soon. Thanks again!
I was hoping Stamped Support would be better by now. I've had them for 4 years. I'm on the business plan paying over $200 a month, and it STILL takes days to get simple issues fixed. There is NO live chat, they claim to have 24/7 support, but if you reach out on a Friday, good luck getting anything until Monday. Notice all their 5 star reviews are new customers. They do this on purpose, deliberately asking for a review after completing a support ticket, so you feel like they are amazing! Their app will be the slowest app on your store. You will encounter bugs especially when updating your theme. Customization is not great, even after Shopify Online Store 2.0. I will be moving over to something simpler, faster, and nicer looking soon. I know they won't care because unlike 4 years ago, they are way too big to care anymore.
Developer reply ·
Hi there Nordic team, I am sorry that this has been your experience recently, and I can assure you that we care deeply about the success for all our merchants. We have team members located around the world so we can serve our merchants as quickly as possible. If you prefer speaking with someone in your own timezone please indicate so on any future tickets and we can accommodate. The delay in first response was a result in our reduced capacity for weekends, please accept my apologies for this. Lovell had asked if you were still experiencing the issue because we had deployed a fix to that known issue shortly after you submitted your request. I would ask that you please keep your tickets respectful and not refer to us as "garbage" when dealing with our support team. Please let Lovell know if you are indeed still experiencing the issue and we will be happy to help!
Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!
Developer reply ·
Dear Nordic Catch, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you earn extra bucks and cover replacement costs for lost/damanged orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
So far so good. Exactly what I needed for specific products. Support was prompt and helpful, even late in the day. 5 stars for sure!
Great customer service, easy to use interface! Lots of ready-to-use badges! But you can even create your own badge!
Developer reply ·
Julian, you've been a kind, patient, and software-aware customer to us. More power to Nordic Catch and keep pinging us if you ever need anything. Also - we are adding an upgrade to the app so that even low res images with extra high saturation will maintain same levels post application. I will reach back to you when we have that upgrade ready. Do suggest you in meantime to try and maintain pngs with ~100kb image size in your catalog so that you always have a uniform quality. Best wishes! -Kay & team
App has plenty of integrations and settings to make your store run like you are a big enterprise. Since COVID, and an increase in many online stores' traffic, this app has had some issues which have been frustrating, but was just assured from top-level that they are working around the clock to make everything better. I believe it, and hope that things do get better soon. Happy to 5 star this when it's clear issues will be rare to non-existent.
Great little addition to my store's page. Our store sells pre-packaged, fresh seafood. It's helpful for customers to order ahead when they know the "best by" dates of each product. Communication with the developer was quick and efficient! Thanks!!
Exactly what I was looking for. Saves me hours of work. Some kinks needed to be worked out in the beginning, but customer support was very helpful.
