Qikify Custom Product Options
by Qikify · launched
View in Shopify App Store ↗Reviews (925)
App is so so. When you have issues — they share screenshots without full instructions. When you ask for a call for a quick screen share session, they'd rather waste hours upon hours on meaningless chat messages vs. one simple call. We are a business, a paying customer. The least you can do is to set a conf. call. Insane. Will look for another solution. p.s. They use crisp for customer live-chat which is beyond buggy. Use intercom.io to provide decent chat experience.
Developer reply ·
Hello there, Here's Qikify Product Options team. We wanted to reach out and check in with you about your recent experience with us. We understand the situation was frustrating at first. While our standard support channels are live chat and email, we arranged a Google Meet call and fortunately we were able to connect and resolve the issue quickly during that call. We're glad we could work through it together and get things back on track without further delay. Regarding your comments about the chat tool, we truly appreciate you taking the time to share your feedback. It has already been forwarded to our product team so they can review it carefully. As our team is still relatively small, changes like this can take some time to plan and implement, but we’re actively researching options and working toward improving the chat experience in the near future. If you have a moment, please let me know if everything has been running smoothly since our last conversation. I’m always here if you need any further support. Warm regards, Qikify Team,
Don't install it if you're planning to try 'free-tier' because there's no way to add price of any option. Useless
too dificult to put only a text...
Developer reply ·
Hello there, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. If you have any more suggestions or encounter any other issues, please don't hesitate to contact our support team. We're here to assist you and make your experience with our app even better. I have previously sent an email to provide assistance, but I have not yet received a response from you. We sincerely hope you will give us the opportunity to support you and help enhance your overall experience. Hope to hear from you soon! Regards, TEPO Support Team,
the customer service is absent
Developer reply ·
Dear our valued customer, Thank you for using our app. We're glad to hear that our support team was able to promptly assist you via live chat and that the issue has been resolved to your satisfaction. We would greatly appreciate the opportunity to assist you more promptly and address any issues you're facing with the app. If you could kindly provide us with a convenient time for you, we will make every effort to accommodate and provide the support you need. Once again, we apologize for any inconvenience caused and appreciate your understanding. Your satisfaction is important to us, and we are committed to improving your experience and providing better support in the future.` Warm regards, Rosa from TEPO
somehow even basic shopify functions dont work anymore around this app, support non existent, its my first ever review just because its so bad.
Developer reply ·
Hello there, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. If you have any more suggestions or encounter any other issues, please don't hesitate to contact our support team. We're here to assist you and make your experience with our app even better. Thanks again for using our app, and we look forward to your return and continuing to meet your customization needs. TEPO Support Team,
Don't use this app. It is impossible to cancel your subscription and they keep billing you. Of course they won't take responsibility for anything. I had problems cancelling last year...I won't be sucked in again.
Developer reply ·
Hi Rosemary, Here's Rosa from TEPO support team. I'm following up with you from the TEPO Support Team. I just wanted to check in again to see if everything looks good on your end regarding the Tepo app subscription refund. We haven’t heard back from you yet since the last message. As mentioned, the refund was processed via Shopify and should reflect in your Shopify billing records depending on your billing cycle. Should you're still unsure or notice anything off, please don’t hesitate to let me know. I’m here to help! Looking forward to your response. Warm regards, Rosa,
Many constrains and restrictions without stating it upfront, time wasting.
Developer reply ·
Dear our valued customer, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. I’m happy to confirm that with the new update, there is now no limit on the number of add-on products you can display on your store using our app. We truly appreciate your earlier feedback and completely understand how frustrating that limitation must have been. That’s exactly why our team worked hard to lift the restriction and give you more flexibility when setting up add-on products. If you’ve had a chance to try the new release, we’d love to hear your thoughts. And if there’s anything we can do to assist or improve your experience further, please don’t hesitate to let me know — I’m here and happy to help. Warm Regards, Rosa from TEPO,
For the last 60 days I have reached out to chat support about an on going issues with Multiple add to cart bottons showing up on my products now after installing their App. I have sent in photos, replies, and they have REFUSED TO REPLY.......... So it was funny when they sent me over a link to do a review... So I am glad I can tell people they will ignore your issues.
Developer reply ·
Dear Valued Customer, Thank you for using our app. We're pleased to know that our support team was able to assist you quickly through live chat and that your issue has been successfully resolved after that. We’d love the chance to help you even more efficiently in the future. If you could let us know a time that works best for you, we’ll do our best to accommodate your schedule and ensure you receive the support you need. We sincerely apologize for any inconvenience you may have experienced and truly appreciate your patience. Your satisfaction is our priority, and we remain committed to enhancing your experience and delivering even better service moving forward. Kind regards, TEPO Support Team,
Support inexistant (disponible de 2h à 10h du matin en Europe). Forfait payant pour des fonctionnalités qui ne marchent pas ! Le add on price ne marche tout simplement pas, qu'on le configure manuellement ou qu'on utilise un template fournit par eux même ! Les tutos ne sont pas à jour, l'interface n'est plus la même... En bref 0 fonctionnalité qui marchent, 0 Support, 0 tuto utiles
The customer service is becoming slow now
Developer reply ·
Hello there, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. If you have any more suggestions or encounter any other issues, please don't hesitate to contact our support team. We're here to assist you and make your experience with our app even better. Thanks again for using our app, and we look forward to continuing to meet your customization needs. Teeinblue Product Options team
